Lesson #2

How to Take Order for Room Service

Room service is one of the important parts of

Hotel Business. Without a good room service, no
hotel can improve their Hotel business.
Taking order for room service is very sensitive
and for the reason a waiter have to be sensitive
also when he/she is going to take order from the
guests for room service.
Therefore, according to me every Waiter /
Waitress has to be conscious and skill to take
room service order from guests.
How to take room service order?
Any kind of order from your guest, have to take
with proficiency & sensitively, after take the
order, you must have to confirm about the order
of your guest. You can reconfirm the order if you
have any confusion or doubt.
Your guest may order by Telephone, if the guests
do it no problem, just write your orders and
confirm it.
Write The Order in a Paper:
Write the orders that are your guest is ordering
you. You have to write all the orders instantly,
otherwise, you may forget an order or Food item.
Therefore, you have to write your guests order to
ensure that you have not forgotten any order or
Food Items that is ordered by your guest.
Suggest Best & Delicious Food:
Taking order is a very difficult work, because,
you have to suggest new and delicious food to
your guests, when you are taking order from your
guest. However, please keep in your mind that
never suggest huge amount of Foods, which will
be wastage for your guest.
You can increase your seal of your restaurant by
suggesting best, delicious and rich food to your
guest.
Confirm about your Food:
Be sure/confirm about your foods that are
available in your Hotel and Restaurant.
Look to your foods that are all items are available
or not, if any of the Food item is not available
then inform your guest instantly. Otherwise, your
guest will may furious to you.
Submit your Kitchen Order Token (KOT) to your
kitchen as soon as possible.
When your foods are ready to serve, carry them
by a tray or trolley to your guests room and serve
them gently/ smartly.
http://fandbfood.com/how-to-take-order-for-
room-service/

Order taking procedure in room service

Guest may directly place an order to the room
service department through telephone. The
telephone systems of today display the room
number when a guest calls up.
 The phone should be answered within three
rings by the room service order taker
saying good morning/afternoon/evening
room service how may I help you
sir/madam?
 The order taker must verify the room
number from the display and may address
the guest by his name given in the room list
 Confirm the order by repeating all the dishes
ordered by the guest
  End the conversation saying ‘Than you
sir/madam, have a nice day.
 
The following information must be taken
down while taking the order through phone
 Room number
 Portion
 Order (preference of the guest)
 Time (when he/she wants to have the order)