W Ha17-2 PK

WIN Interviews
The New Must-Have Game Plan
By Louise Garver
and Christine Edick
20660 Stevens Creek Blvd., Suite 210

Cupertino, CA 95014
Copyright 2014 by Louise Garver and Christine Edick

All rights reserved. No part of this book shall be reproduced, stored in a
retrieval system, or transmitted by any means electronic, mechanical,
photocopying, recording, or otherwise without written permission from
the publisher.
Published by Happy About, a THiNKaha imprint
20660 Stevens Creek Blvd., Suite 210, Cupertino, CA 95014
http://happyabout.com
1st Edition: March 2014
eBook ISBN: 978-1-60005-251-4 (1-60005-251-7)
Place of Publication: Silicon Valley, California, USA
Trademarks
All terms mentioned in this book that are known to be trademarks or
service marks have been appropriately capitalized. Neither THiNKaha,
(the parent company of Happy About) nor any of its imprints, can attest
to the accuracy of this information. Use of a term in this book should not
be regarded as affecting the validity of any trademark or service mark.
Warning and Disclaimer

Every effort has been made to make this book as complete and as
accurate as possible. The information provided is on an as is basis.
The author(s), publisher, and its agents assume no responsibility for
errors or omissions nor assume liability or responsibility to any person
or entity with respect to any loss or damages arising from the use of
information contained herein.
ii
Praise For This Book!

Louise and Christine have provided a clear, succinct blueprint for
moving from I need a new job to Ive got an interview. And there is no
doubt that they know their stuff. In fact, Louise and Christine are two of
my go-to coaches for my executive resume clients I turn to them for
their expertise in helping job seekers navigate todays complex world
of career management. Their book is on the money, to the point, and
extremely valuable.
Louise Kursmark, MRW, CPRW, JCTC, CEIP, CCM;
Executive Resume Writer / Career Consultant / Author / Speaker;
Your Best Impression
Take the angst out of landing the interview with easy, understandable,
step-by-step instructions!
Susan Britton Whitcomb, author of 8 careers books, including
Resume Magic, and founder of TheAcademies.com for career
coach training.
As an Executive Recruiter, I deal with many candidates who lack a

GAME PLAN when they start a search. Louise and Christine delineate
in the clearest of terms the action steps necessary to execute a winning
strategy. Of special interest to me is the section on Personal Branding.
I wish all my candidates had this in their professional job search tool
boxes. The advice offered is timely and very practical.
Michael Robinson, Ph.D., Master Club Manager, Robinson Club
Consultants
If Christine Edick and Louise Garver wrote it, then I know its sage
advice! Ive known both of these career experts for 15+ years, and
have nothing but admiration for their knowledge and their contributions
to the careers industry. This book is another exceptional offering ...
valuable lessons in the intricacies of job search and how to position
yourself as THE winning candidate. A must-read for every job seeker
and a valuable resource for every career professional.
Wendy Enelow, CCM, MRW, JCTC, CPRW - Co-Founder & Executive
Director - Career Thought Leaders Consortium
iii
Id like to commend Louise on her new book as it provides crystal

clear direction for job seekers to follow in order to achieve success in
todays job market. I know that the content is spot on as I work with job
candidates on a daily basis in my search firm. Many candidates struggle
with creating, articulating, and correlating their career successes to
the opportunity they are competing for. Your advice provides a great
blueprint for success. Congratulations and best of luck!
Ken Diamond, President, Digital Action Executive Search
Founder, & CEO of WinTheView.com
iv
Win Interviews! The New Must-Have Game Plan

Career Focus, Personal Branding, Resume, Professional Bios,
and Online Profiles
The world of work has changed. Suddenly, the game plan looks and
feels completely different, and no one gave you the new rules. Job
search truly is a different game than it was even a few years ago. You
may have the dilemma of what to do or how to accelerate your search.
What needs to be done first? What should I avoid? Who can I turn to for
help? What is the best investment of my time and money?
Approach your job search from
the POV of What problems
can I solve for you? Every
employers first question to
job candidates is: What can
you do to make life better/
easier/more profitable for me?
Market yourself as a solution.
Debra OReilly
Having a clearly defined professional

brand is no longer optional. Employers
want to know what differentiates you
from your job-seeking competitors,
not how youre the same. They want
to see hard skills linked to your softer
ones, indicating who you are, what
youre like to work with, and how your
strengths will translate to dollars for
them.
Your resume needs to be a targeted, brand-reinforcing, career marketing

communication. Supplementing your resume with a professional bio,
a compilation paper, and digital documents is key to success in job
search today.
If you arent Internet savvy or
dont know how to use online
resources, consider taking a
class or borrowing books from
your library. Your library is an
extremely valuable resource.
A strong online presence is also

essential when in job search mode.
You may not feel comfortable putting
yourself out there, but without an
online identity, you dont exist and may
be completely invisible to recruiters
and other hiring managers who source
Jill Grindle
and assess candidates by what they
find about them online. You need to transform your portfolio of career
documents into a LinkedIn profile thats a magnet for recruiters and
hiring decision makers. But LinkedIn is just one critical component in
building an online presence and leveraging social media.
Having a solid, continuously nurtured network is like having health
insurance for your career. Your real-life and social networks need to be
ever primed for you to tap into for new opportunities, introductions, and
hot leads and to help you penetrate the hidden job market.
Become the CEO of you. Think of yourself as a company of one

YOU, INC. If youre actively job hunting while unemployed, finding a job
is your new nine-to-five job. You have to devote full days to launching
and managing your job search campaignif you want to land the job
you deserve.
Overall, you need to change your thinking and the way you approach
career management in the digital world, whether or not a career
transition is in your immediate future.
*****
Employees at any level may experience job loss, and when that
happens, they can feel powerless. This type of devastating experience
can also affect a job seekers sense of authority and identity, especially
when he/she has no control over the circumstances. The outlook can
look less than dim knowing that there are fewer positions at the top. A
reality check to gain perspective is important for a job seeker to move
forward and look for the future potential opportunities.
One of the most effective
career collaterals in job
search/interviewing is the
strategic use of the 30-, 60-,
90-day business plan as
part of the follow-up thankyou letter-writing process.
Sent in the body of an email
within 24 hours of an inperson job interview, this
two- to three-page document
reiterates a candidates
value proposition, recaps
key points of pain shared in
the interview, and presents
ideas as to approaches to be
taken, preliminary strategies,
suggested solutions, and a
working game plan for the
first 30, 60, and 90 days in
position if hired.
An important element of any job

search campaign is to utilize your best
project management skills. Strategic
thinking, preparation, planning and
organizational skills, along with a
little common sense, will help you be
successful. Implement your plan with
determination as rejection can be right
around the corner. An individual in
the midst of a job search encounters
unreturned phone calls, limited
response to direct mail, or repeated
rejection. There can be many reasons
for this, so dont take it personallyit
is part of the process. Like any project,
managing the interim objectives and
measuring success in small stages is
key to maintaining a healthy attitude.
Career change comes with pros

and cons. On the plus side, there is
greater satisfaction to be gained if
you are making the change for the
Jan Melnik
right reasons. Typically, people who
are happy in their jobs are healthier; and along with that, the positive
demeanor has a ripple effect on their personal life too.
vi
If you are unemployed, you should

be spending at least thirty-five hours
a week on your search. If currently
employed, spending ten to fifteen hours
a week is essential to get momentum.
Spending less time on job search could
slow down the process and extend the
Jill Grindle
time you spend looking for another job.
Strengthen your success factors with a strong foundation, a career
action plan, and organized job search tasks.
If you are unemployed, make
looking for work a full-time
job. It is also important to
maintain your recreational,
social, and fitness plans in
order to avoid burn-out.
vii
C o n t e n t s
Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Companies Are Changing Their
Hiring Process . . . . . . . . . . . . . . . . . . . . . . . . . . 1

New Job Market: Are You Prepared? . . . . . . . . 3
Chapter 1 Focus and Set Goals . . . . . . . . . . . . . . . . 5

Career Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2 Preparing for Job Search . . . . . . . . . . . . 7

Career Action Plan . . . . . . . . . . . . . . . . . . . . . . 7

Identify Career Focus and Job Target . . . . . . 8

Create a Job Search Marketing Plan . . . . . . . 9

Making a Career Move . . . . . . . . . . . . . . . . . . 12
Chapter 3 Define Professional Brand and

Value to Employers . . . . . . . . . . . . . . . . 17

Create Your Professional Brand . . . . . . . . . . 17

Personal Brand YOU . . . . . . . . . . . . . . . . . . . 19

Online Reputation Management . . . . . . . . . . 21
Chapter 4 Career Marketing Documents:

The Tools That Open Doors . . . . . . . . . 35

What Hiring Managers and Recruiters
Look for in Resumes and Cover Letters . . . . 37
viii
Contents

The Fundamentals of a Winning Resume . . . . 37

Cover Letters for Different Audiences . . . . . 59

E-Letter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Chapter 5 Converting Your Documents into

Plain Text For Online Uses
(Plain Text, Rtf, Pdf) . . . . . . . . . . . . . . . . 70

How and When to Use Your ASCII/Text
Resume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Applicant Tracking Systems . . . . . . . . . . . . . 72
Chapter 6 Other Marketing Documents:

Leadership Addenda, Bios, Visibility
LinkedIn . . . . . . . . . . . . . . . . . . . . . . . . . 84

Online Resume . . . . . . . . . . . . . . . . . . . . . . . . 84

LinkedIn Profile . . . . . . . . . . . . . . . . . . . . . . . . 90

LinkedIn Strategies . . . . . . . . . . . . . . . . . . . 104
Chapter 7 Your Professional References . . . . . . 106

Reference Questions . . . . . . . . . . . . . . . . . . 108

Potential Reference Form . . . . . . . . . . . . . . 109

Reference Sample . . . . . . . . . . . . . . . . . . . . 109

Online References . . . . . . . . . . . . . . . . . . . . 111

Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . 135

List of Contributors . . . . . . . . . . . . . . . . . . . 136

About the Authors . . . . . . . . . . . . . . . . . . . . 137
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ix
Introduction
Companies Are Changing

Their Hiring Process
Companies are
sharpening their
interviewing and
hiring processes;
identify how that
might affect you.
Louise Garver
There has been a slight improvement in the

interview and hiring processes of companies over
the last decade. There are still the old believers
who ask a question like Tell me about yourself and
think the answer can extract pertinent and useful
information for the interviewer. Then along come
the new age interviewers who want to primarily
ask behavioral questions. These examples are at
opposite ends of the spectrum, and businesses
are realizing that they need to rethink their hiring
process to get the right candidates.
Here are four ways companies are changing their
hiring processes:
1. Quit asking irrelevant curveball questions.
It has become clear that these types of interview
questions do not generate the information
necessary to classify the candidate as the right
fit for the job. NOTE to job seeker: What this
means to you is that companies will be focusing
more on interview questions that relate to the
position and the skills needed to accomplish
the job. Of course, it doesnt hurt to keep your
response to a curveball question in your back
pocket just in case.
2. Be clear about what you want. Companies
are encouraged to start the process by
identifying the key skills and behaviors that
a candidate must have to succeed in this
position and fit with the company. By knowing
these up front, it helps the interviewer to
compare apples to apples. NOTE to job
seeker: Read the job description that is
WIN Interviews
provided for the job opportunity carefully as it

will contain clues to key skills and behaviors.
If this is a position that you found out about
through other channels such as networking
or an internal employee, ask questions about
the companys expectations of the person
they are looking for to fill the position.
3. Proof. The companies need proof that
you are who and what you say you are.
There cannot be an ounce of doubt for the
interviewer. They are looking for the closest
fit, and anything that can be disputed could
get you disqualified. NOTE to job seeker: You
will be tested during the interview to prove
that you can do what you represent. They
may give you a specific problem to solve.
Can you make quick decisions? A sample
situation may be thrown your way (and timed)
to simulate a situation under pressure.
4. Panel/multiple interviews. More companies
believe two heads are better than one. By
involving more people in the interview and
hiring process, they get several perspectives
that bring multiple levels of information and
details that would not have been possible
if the entire process was handled by one
person. NOTE to job seeker: You may be
seeing more panel interviews that include
many levels from several departments that
would be affected by the hire. There also
may be more interviews in the entire process.
Some companies have a policy of a minimum
of eight interviews with everyone from the top
executives down to the assistant for the new
job candidate. They come together after all
interviews are conducted to compare notes.
So be alerted that companies are sharpening their
interviewing and hiring processes, and identify
how that might affect you.
Introduction
New Job Market: Are You

Prepared?
As a job seeker, you may have experienced
many changes in the job market over the years.
Predictions have been formulating for some
time now about big changes in careers and the
traditional workforce. The experts forecast an
exponential growth in the number of self-employed,
independent service firms, solopreneurs, and
temporary workers by 2020 with 40 percent
or sixty-five million people who will not work in
traditional jobs as we know them today.
What does this mean for you? You could be
affected in two ways: (1) from the employee
view of managing this new workforce, and (2) for
yourself personally, your flexibility/ability to market
yourself as a one-person company if necessary.
Lets look at three key points:
Be sure that
you know your
brand and your
unique value.
Your brand should
be transparent
across all career
collateral, both onand offline.
1. Create your personal brand. This concept

is sometimes the hardest for job seekers to
grasp. They typically dont think of themselves
as a brand. It has been proven that people
who land the best opportunities are those
who understand the value of marketing
themselves.

Jill Grindle
The most important marketing message that

you can relay to a prospective employer is
who you are (your unique value proposition)
and what you can do for them (focusing on
their issues and needs).
2. Create your niche. It is easier to separate

yourself from the masses by clarifying your
expertise and showcasing it in your job
search documents and interview materials.
What we know is that every company has
problems. Recruiters and hiring managers
are looking for people who are able to solve
those problems. Make it easy for the recruiter
or hiring manager to see you as the go-to
person for X.

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Are you prepared to answer this question

that almost always comes up in an interview?
3
How are you more qualified to do this job

than the other applicants?
3. Follow industry trends. Up to now, you
may have been sustaining an insular
approach to your job and focusing only on
your company. Its time to evaluate whats
going on industry-wide, whether you intend
to stay in your current industry or move on.
Incorporate industry research into your job
search activities to find the trends. Joining
online groups (LinkedIn is a great source for
online forums and groups) and networking
will also help you verify the information that
is circulating about your industry and trends.
This will help you circumvent concerns that
may come up about key issues that are
stumping your competitors.

Social networks are perfect forums to engage

with people you might not have otherwise
met. Establish connections, learn about the
needs of others, and share your expertise as
well. Building relationships is still essential in
job search.
The writing is on the wall: The job market and

career opportunities are changing!
If you dont know
where you are
going, youll end
up someplace
else.
Yogi Berra
The facts are clear. Over the last decade, job

seekers want a career change because they are
dissatisfied with their job/industry, unhappy with
their salary, insecure about longevity of job, work
in an obsolete industry, or a victim of corporate
downsizing. Maybe you are among nearly 50
percent of job seekers rethinking their career path.
Recognize that jobs typically last for only two to
four years, not a lifetime. Develop an outstanding
plan, including strategy and tactics.
Introduction
Chapter
Focus and Set Goals
Career Audit
Many people think
that if they keep
their job-search
options open,
they will land a job
sooner. Quite the
opposite is true:
With a target job
in mind, you are
far more likely to
prepare properly from resume
to company
research and land the job
of your dreams.
Debra OReilly
Are you ready for change? When was the last time
you took a serious look at your career direction?
Where are you now? Where do you want to be?
Not sure?
As a job seeker, you know that being proactive
is a must in this fast-moving world. And many job
seekers are just too wrapped up in the day-to-day
job activities to take a pulse reading of where they
are in their own career.
If you answer yes to these statements, you may
need a career direction evaluation:
1. Your job lacks challenge and excitement for
you.
2. You are feeling unappreciated.
3. Your promotional and/or development opportunities are limited.
4. You are no longer having fun.
5. Learning is replaced with routine.
6. You sense that your skills and talents are
being wasted.
7. You are suffering from stress or depression.
Individuals often take on the burden of having to
know all and be all and lose themselves in that
thinking. However, today, senior management
is stretched beyond their capabilities at times,
Chapter 1: Focus and Set Goals
causing one or more of the statements above to be true.

How do you get back on track?
1. Start with a career action plan. Yes, you may already have one, but
if it is dated or not working for you, it may need some revisions or a
fresh approach in a new direction.
2. Assessments or personality inventory may be helpful as tools to
help you discover your strengths, preferred way of working, people
relations and commonalities, etc.
3. Resume, cover letter, professional bio, LinkedIn profile, references,
and other career documents may need to be updated.
4. Work with a career coach who can be extremely helpful in supporting
you through this process. Coaches are perfect sounding boards for
brainstorming ideas, formulating a strategy, and creating steps to
help you implement it.
Dont wait. Get started now!
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Chapter
Develop a plan
that is multifaceted, creative,
and includes
both online and
offline networking
and resources.
Dont forget how
valuable your local
librarian(s) can be in
the search process.
Jill Grindle
Your career needs
a roadmap. Be sure
to establish your
goals, create steps
to achieve both
short- and long-term
objectives, and
develop metrics
to measure your
progress. Its so
much easier to
find your way to
your career goal
when your C-GPS
(Career-Goal
Positioning System)
is programmed
properly!
Debra OReilly
Preparing for Job Search
Career Action Plan

Whats standing in your way? Out of about 6,580
professionals polled globally; 89 percent said they
could not accomplish all the tasks on daily to-do
lists. Thats huge! Whats amazing is with all the
available information (articles, blogs, websites,
etc.), helpful tools and technology, only a little
over 10 percent of employees end the day having
finished their task list. No wonder people in job
search mode are challenged trying to fit in their
career action plan the mix of everyday duties and
responsibilities of work and life.
Creating a career action plan and strategy to
implement the multiple pieces of that plan is
essential. For most job seekers looking at a twentyfour-hour period, there isnt much time left over
after their current job, extended working hours for
special projects, family time, continuing professional
development, sports/health, and any other activities
the person is involved in. So where do you draw the
line and make the commitment to job search?
1. What do you really want? (If you get stuck on
this one, what would your twin say you really
want?)
2. Whats your role in making that happen?
3. What gets in your way?
4. What is your biggest fear around this?
5. What are three steps you can take to achieve
your goal?
Chapter 2: Preparing for Job Search
These questions generally get a person thinking about whats most

important and what they can put aside temporarily to work towards their
job search goal. Sometimes a few more questions are helpful to drill down
a little further.
1. What do you really need right now?
2. What kind of support would be helpful?
3. What is your strategy?
4. What is currently motivating you?
5. What are you just tolerating?
When you create a job
search marketing plan,
be sure to include the
Six Pillars of Job Search:
traditional networking;
social networking; direct
mail campaign, in which
you send an ROI letter
to employers; surveying
posted jobs on aggregator
sites like Indeed.com and
niche sites; approaching
recruiters; and building
your online footprint to
attract recruiter searches.
Jean Cummings
These types of questions are not always easy

to answer and should be given a reasonable
amount of attention to contemplate the
answers that support your intentions. Being
honest with yourself and your circumstances
can sometimes uncover whats standing in
your way of accomplishing what you need to
do to work on your career action plan.
If you are not ready to make your job search a
priority, then what can you do in the interim to
move things along? If you are ready to jump
into the job search arena with both feet, then
understand that there will be roadblocks and
challenges at times that will sidetrack your
progress. However, recognizing your level
of commitment can help you stay motivated.
The most focused and dedicated individuals
are the most successful.
Identify Career Focus and Job Target

Thinking about changing industries? Consider the following:
1. Where is your target company in its industry? In the broader
marketplace?
2. What business and economic trends are affecting that industry and
its markets?
3. If that industry is shrinking, which industries are growing?
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Create a Job Search Marketing Plan

The single biggest mistake job
seekers make is sidestepping
that critical first step of identifying
and researching employers or
organizations that are a mutual
good fit for them. Instead, they dive
right into personal branding, and
updating or creating their resume.
Skipping over this critical first step
dooms job seekers when they
create a generic resume, trying to
cover too many bases that probably
wont hit home with anyone.
Meg Guiseppi
Job creation is growing fastest
in the STEM areas: Science,
Technology, Engineering, and Math.
If youre in the market for new
knowledge and training, consider
one of these career paths.
Debra OReilly
We have all heard the phrase start

with the end in mind. Well, that is
exactly what you can do with your Job
Search Marketing Plan. Even before
you begin to rewrite your resume,
sign up for associations and groups,
attend networking events, interact
with recruiters, or search online job
boardsyou must know what type
of career is right for you. A clear
direction is critical to your success in
finding the perfect next job.
Step 1: Have a Clear

Direction
Many people reach a crossroad
in their career where they want to
consider their options: Whats next?
Do I want to stay in manufacturing?
Move into high tech ? Or should I
consider the biomedical field?
So the question becomes what is your
ideal career? Have you taken the time
to think about it? If not, the time is now.
To help you define, try this exercise. Create a spreadsheet or, on a piece
of paper, create three columns. Title them Job, Traits, and Skills.
Job
Fill in the positions
you are (or have
been) interested in
pursuing.
Traits
Skills
Picture a person in
this position and what
traits make him/her
successful. Fill these
in this column. Be
specific. Is he/she a
leader, team player,
creative, flexible,
self-motivated,
independent, etc.?
Fill in the skills or

qualifications the
position requires
the clear requisite
skills and education
one needs to have.
This step may require
a bit of research. If
youre not sure of the
skills required, look
up job descriptions or
listings on corporate
career centers to find
the requirements.
Once you have completed this chart, you can begin to evaluate where
you stand in relation to the positions you are considering. Can you
pinpoint two or three career paths that match your current talents and
skills? Is there a certain career path youd love to pursue but need
additional education or experience for? Use this collected information to
define a clear direction for your job search.
Step 2: Market Research

Market research is an important step in a job search. In order to properly
market your product (you) to your audience (employers), you must know
who they are, where they are, and how they think.
So how do you get this information? The following are questions that will
help get you started:
Identify people in your desired position.
Research their professional and educational backgrounds to determine
what made them desirable to be chosen for their current position.
Informational interviewing is extremely helpful to gather this information.
However, most executives today are too busy to accept casual phone
calls from people they dont know. Can you speak to a friend or colleague
who knows that person so you can ask what he likes about his job, what
a typical day is like, etc.?
Identify target companies.
Finding the right companies to target is somewhat essential at this
stage of the job search. After all, you will be spending more time at
the company during your working career than you will at home, so you
want to make sure there is a good match between you and your next
employer. A few questions to ask yourself to get started:
1. Who do you know within the company?
2. Who do you know that can introduce you to someone within the
company?
3. What is their company culture? Is it one that matches your
personality?
4. What challenges are they facing? Do you offer any solutions?
5. What new products or services have they recently released?
6. Has there been new regulation affecting the industry?
10
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Identify where your target industry hangs out.

Having the opportunity to connect with people in your target industry is
key. You most likely wont run into these professionals hanging out on
the street corner or in a caf. So how do you find these people? Join
an industry-related LinkedIn group, Ning.com site, forum, etc., where
other professionals contribute to conversations and networking. Is there
a chapter of your industry association in your area? Is there a meetup
group for professionals in your field? Consider all the ways you can
branch out to connect.
What do you do if you identified a field that you know requires further
education? In this case, your next steps could include researching schools
and training programs, speaking with alumni, admission offices, etc.
Step 3: Marketing Collateral

Even if you have the best network, have done due diligence with researching
companies and career direction, your job search will be slowed down or
severely hindered if you dont have great marketing collaterals that highlight
your talents and skills and support your career achievements.
The Must-Haves:
1. Resume A well-written, concise resume.
2. Cover Letter/e-letter Customized to highlight why you are perfect
for the position.
3. Professional E-mail Address A simple and professional-mail,
i.e., yourname@gmail.com (never use current company e-mail
address.)
4. Phone Number Cell or personal number with a professionalsounding voicemail and no children answering the phone.
5. References Document This document guides interviewers in
asking professional references questions that emphasize your
successes.
6. Elevator Pitch Prepared and rehearsed thirty-second commercial
about who you are and what you can do for an organization.
7. LinkedIn Profile (and other online profiles) Updated content
with recommendations and key skills that support other collateral
materials to help you achieve digital distinction in todays competitive
job market.
The Good-to-Haves:
1. Professional Bio Often requested by recruiters and hiring
managers, your bio should reveal your personal brand: your unique
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promise of value, attributes, competitive advantage blended with

your successful history.
2. E-Career Portfolio The results of your professional career come
to life with an e-career portfolio that summarizes your achievements,
talents, and education. It is an innovative and technology-savvy 3-D
presentation of the value of your professional talent.
3. One-Page Networking Resume A great tool to use in networking
conversations, recruiters and employers often seek a one-page
snapshot of your background.
4. Networking Cards Business cardtype networking cards with
just your personal contact information printed. Never hand out a
business card from a previous employer.
5. QR Code Create a QR code specifically for job search through
http://vizibility.com.
6. Twitter Profile Depending on your industry, building a network on
Twitter may get you noticed by the right people.
7. Blog A blog is a fantastic way to establish yourself and your
knowledge of your industry. Just be sure to keep it professional.
Make sure you have a consistent look and tone to all materials you
are using in your job search. You want to convey a strong brand and
message so that a potential employer is never confused about you, your
knowledge, and personality.
Making a Career Move

Superheroes abound on TV today. Each one has a set of arsenals at his
fingertipssuper strength, X-ray vision, ability to morph into a deadly
weapon, the list goes on. Superheroes know intuitively that if they jump
so high and so far, they can land on their opponent, surprise attack, and
win the battle. They have strategized the right moves at the right time
and used the right weapons. Job seekers are really no differentthey
need their own set of tools and strategies. Even if you have a great
resume, it is just one tool in the arsenal.
Job seekers are oftentimes thought of as having superpowers or being
the superhero of an organization. So you may already possess the
talent and skill that is necessary when making a career move. What job
strategies do you need to be a superhero in your job search campaign?
Network - You may be tired of hearing about networking, as it is
constantly being brought up as the most effective job search strategy.
Each networking article reports slightly different figures of success, but
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all point to a rate of more than 60 percent of jobs being found through
networking. Just imagine Spiderman with his web spread across many
buildings, enabling him to maneuver in spaces that others dont have
access to. What does that mean to you? Networking can be your web to
people and organizations that your competition does not. If you want to
boost your chances, you need to be networking!
Research - In the old days, when the world was more aligned with the
Clark Kent/Superman scenario, companies did not expect a candidate
to come into an interview fully knowledgeable about the company. Part
of the interview process was filling the candidate in on the operations,
products, staff, etc. Today, candidates are expected to have done
their research and to walk into an interview equipped with information
about the organization, the mission statement, products, competition,
and executive team. Yes, it takes time; but if you are truly interested in
acquiring a position with a potential organization, it is definitely worth
your time to present yourself as an informed candidate.
Prioritize - Since job search can be equated to a full-time job, a candidate
needs to prioritize, especially if he is currently employed. This can be
challengingto put yourself first when you have obligations to your job,
family, friends, and various other responsibilities of life. Aquaman comes
to mind here; one of his superpowers is that he can breathe underwater.
It may seem at times that you are barely keeping your head above water
when in the midst of a job search. Making priorities fit your needs is of
utmost importance. Schedule dedicated time each week/each day to
devote to your job search campaignwhether it is checking online job
boards, networking, sending out resumes, or researching companies.
Fill the oxygen tank and dive into the depths of organizing your plan and
next steps.
These are just a few strategies to get you started. Remember that some
superheroes have partners to help them accomplish their super feats
such as Batman and Robin or the Fantastic Four. Consider who your
partner might be to help you navigate through this career transition.
Passion - Do something you love, and you will never work a day in your
life. Confucius
Do you look at your passion as an asset or hobby? You can turn your
passion into a career. Of course you have to be realistic and look at all
the factors that contribute to success and failure when changing career
focus to a new job.
Research the viability of the industry or business you want to transition
into. Part of that research could be volunteering on a board of directors
to get an inside view of business challenges and successes, or joining
associations or social groups to network with others in the industry. You
can learn a lot by asking informational interview questions in the course
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of conversations. Dont forget social media, checking company/people

profiles on LinkedIn and Facebook. Groups and question sections in
these social networking sites also have valuable information for career
changers.
Money - Many people have grown accustomed to living on a high-salary
and bonus structure. They need to take a hard look at what type of
money/salary will be available for the first few years in a new position.
If moving to a lower-level job in another industry, the salary may be
significantly less the first few years.
What are you willing to do to make this dream job a reality? Are there
others in your family who need to be taken into consideration when
making this decision? You may have to downsize your lifestyle in order
to live on a smaller salary while the business builds and while you
build new skills and develop talents. Are you in a position to live off
savings or obtain a loan to manage finances while the business gets off
the ground? Will you need to work or consult on the side or find other
revenue streams to keep finances afloat?
One good resource for compensation analysis is PayScale.com, which
analyzed the thirty biggest industries to show how pay changes as you
gain experience. Take a look at the industries where you have the best
potential to make up for career change.
Time for a career
transition? Think first of
the similarities between
your past work and
your intended career.
Transferrable skills are
one of the links that help
convince a potential
employer that you will
make a positive difference
in the new company,
industry or job category.
Skills and Talent - How do your current

skills and talents translate to the new
career? Leverage your strongest skills that
transfer across any business or industry.
You may need to return to school or pursue
certifications to update or build new skills.
Take advantage of opportunities your
current employer offers for professional
development. Updating skills can be
expensive if you are footing the entire cost
of reeducation.
A few examples of job seekers who have

taken this next step: Chief financial officer
turned hobby of gourmet cooking into new
Debra OReilly
career as chef/restaurateur; cardiovascular
surgeon used medical background to become a medical malpractice
expert; marketing executive left corporate world to run statewide
nonprofit food share program.
These tips just tap the surface. Hopefully, they give you a window
into some challenges that need to be taken into consideration when
contemplating a career change. Todays hypercompetitive market
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is looking for job seekers who think out of the box and discover what
opportunities might be the next best move.
Like any other major life change, reevaluate career options. Dont go
back to the same job for the wrong reason. It is not a life-sustaining
move, and often people find themselves unhappy and leave the job
quickly.
Company Culture - The Internet has made easy work of finding
potential candidates through social networking sites like LinkedIn and
Facebook. Membership sites have thrived in the last ten years, providing
job seekers with job search information and recruiters with a database
of well-defined and targeted candidates. And are you aware that most
job seekers today are Googled before being contacted for a prescreen
or interview? How much time and effort do you put into checking out a
prospective company before applying to an organization or considering
accepting an offer on a potential position?
If you are a manager or executive, you already know that a large
percentage of success when hiring new employees is how well they fit
into the company culture. But how does a prospective employee learn
what he needs to know to determine if he is a good fit with any one
organization?
1. If the company is local, drive to their offices and do a little surveillance.
Observe the people going to work. Do they appear happy? Are
they conversing with fellow employees? What about at the end of
the dayis the parking lot still full at 6:00 or 7:00 p.m.? Do you
notice people leaving the offices looking worn-out or frustrated? By
checking the people coming and going in the morning and leaving
work in the evening, you can gain some insights.
2. Teams and teamwork are important points when considering a
company culture. How does the organization get things done?
Are there several levels of hierarchy to get a decision made? Are
teams already in place? And if so, how would you fit with the other
team members? Would stepping into a position of leadership create
resentment with an existing team? If given an opportunity during
the interview stage, request a meeting with the team you would
be leading or part of to get a sense of the member dynamics and
current functionality.
3. Who do you know who knows the company you are considering as
your next employer? Tap into your network and ask questions from
people outside the organization to find out what they know. These
contacts could be customers or suppliers to the company or even
ex-employees. Their experiences will create different perspectives,
which can be helpful when looking at the potential company from all
sides.
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4. It goes without saying that checking the company out on Google

is helpful as well. You can find if there are outstanding lawsuits,
disgruntled reviews from unhappy customers, bankruptcies, bad
and good information that can help you evaluate the company.
Learning some of these things early in the search can save you time
should you determine there is not a good fit.
You may have had a dream at one time in your life to work for Disneyland
or Coke, and that unfulfilled fantasy may still be lurking in the back of
your brain, pushing you towards an organization that may not be a good
match for you at this stage in your career. Yet, you continue to want to
pursue the company. Be realistic and diligent in your research to make
sure the critical factors that are important to you are present in that
organization. Of course, no one really knows the full effects of fitting into
a company until one actually starts a job, gets grounded, and gets to
know the people and processes.
Avoid disappointment in a new job by getting as much information as
you can to understand the company culture.
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Chapter
So what is your
brand? At its core,
your brand is your
unique promise
of value that you
give to everyone
you meet, work for,
and with whom you
have any sort of
relationship.
Kim Schneiderman
Because stories
are much more
memorable than
isolated facts, use
an overarching
storyline to explain
your career, and
individual stories to
communicate your
accomplishments.
Being memorable
is good!
Jean Cummings
Define Professional
Brand and Value to
Employers
Deliver your elevator speech in a few minutes.
The listenerwhether a recruiter, hiring manager,
or interviewerwill appreciate that you know
yourself well enough to articulate it succinctly.
Prepare several short branding statements
that relay critical information, such as your key
skills and a quick rundown of your most recent
employment successes.
Create Your Professional

Brand
By Telling Your Story
Think of Coca-Cola. Do you have a picture of a
can of Coca-Cola clearly in your mind? What do
you see? Red and white/silver aluminum can with
distinctive lettering. Now picture a glass of Coke,
just an ordinary glass with a dark-colored beverage
inside. It could be Coke, but it could also be Pepsi;
it could even be root beer. If the resume of CocaCola just talked about a carbonated soft drink in
general terms and didnt relay the unique taste,
the secret formula that creates the taste, the color
of the can, and distinctive script that identifies
the Coca-Cola brand, the general public would
murmur a collective sigh of ho-hum. There are
many carbonated soft drinks on the market today.
Why should they try Coca-Cola?
Hiring managers might feel the same way about
candidates if they are not strategically showcasing
their unique talents and skills in the resume. Job
Chapter 3: Define Professional Brand and Value to Employers
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seekers need to clearly communicate their professional brandthe

impressive things they have done and the unique person they are. A
successful resume has everything to do with branding. Understanding
a candidates personal brand is key to helping one get the job he or she
wants because it distinguishes him or her from others. A good branding
statement in a resume should include exclusive value, attributes, and
competitive advantage blended with a successful work history.
How do you create a branding statement?
By telling your story in a succinct way
that captures your value. Lets go back to
Coca-Cola. Their brand has developed
from marketing a single product to multiple
products and, as important, the ethics and
standards that the business represents.
With your brand, companies and hiring
managers are buying the standards you
Meg Guiseppi
have set and consistently delivered. Paint
a picture in the mind of the reader with your success stories.
Define and communicate
personal brand around
the unique value you offer
your target employers
driving strengths, personal
attributes, passions, and
other good-fit qualities.
Three additional benefits to creating your brand by telling your story:

1. Leverage the information in an interview. These same stories can
carry a candidate through some of the most challenging interview
questions, because you already have the answers (or a portion
thereof) in your back pocket. You have a story to tell that can help
you present yourself as a solution to a companys problem.
2. Social Media Profiles. Candidates can use a professional branding
statement as a basis for a social media profile. It should not be
exactly the same as in the resume, however, it can be the starting
point for the creation of a strong online profile.
3. Professional Bio. The foundation of a professional bio can be
seeded from the professional branding statement.
In developing your brand, consider answering these questions to help you
extrapolate additional key talents that bring value to a potential employer:
Management Style:
1. How do you handle coworker conflicts?
2. What goals have you put in place for your team in the past?
3. How do you delegate assignments?
4. How do you evaluate employees?
5. What do you look for in a cohesive team? Individual member value?
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Leadership Style:
1. How do you motivate others?
2. How do you mentor and train others?
Marketing Style:
1. How do you determine marketing strategies?
2. What marketing tools have you developed or used?
A good stand-alone brand statement is quite versatile. Creating a
professional brand will increase your market value.
Personal Brand YOU

Tom Peters is still right,
after nearly two decades:
Brand You rules. Know
Thyself, and market your
skills in the context of
the current market. Be
prepared to seek contract
and/or part-time jobs, and
alter your resume/CV to
indicate your employment
flexibility.
Developing your brand will help you in all

stages of your job search. Do you have
a rock solid brand message that clearly
and concisely is achieving the results
you desire? Or have you just started your
career transition and havent created a
public face yet? Either way, the best time
to tighten up or create your personal brand
is now.
1. What do you have to offer? If you

dont know your strengths, skills, and
talents and how to showcase them, how
Debbi OReilly
do you expect others to get to know these
things about you? Sometimes we are too
close to see the whole picture. Career brand strategists can help
you extract what you dont see and leverage your attributes in a
compelling manner and get attention.
2. Be your authentic self. Confidence comes from within as we all
know. When you are honest with yourself and present yourself to
others in an authentic way, you will be showing your courage and
confidence about who you are and what you can accomplish. This
can do more for you in an interview than you might think. People
notice the confidence that shows in your face and body language,
without you saying a word.
3. Unique value. Whats unique about you that sets you apart from
your competition? The question many hiring managers ask at
some point in the interview is, All things being equal (education,
years of experience, etc.), why should I hire you over the other top
19
candidates? Consider the answer to that question as something

that should be included in your personal brand statement.
4. Adopt the right mind-set. Be aware of how people do business
today and whats most important for hiring managers to know about
you. Even as few as five to ten years ago, personal branding was
different from today. Social media has had a huge impact on how job
seekers online presence affects their personal brand. Candidates
are being Google-searched, so LinkedIn profile, Facebook page,
and tweets are vital pieces of a personal brand. Watch out for the
digital dirt that could exist and ruin your reputation/brand.
5. Focus. With messages becoming shorter and shorter (like
140-character tweets), job seekers need to be able to laser in on
their achievements, milestones, and skills in a sound bite. A recent
study indicated that the first seventy-five to eighty characters are
what people really read. Likewise, a strong brand would include the
most significant part of the message up front.
These tips should help you create a clear brand message that you can
express in verbal or written communications during your job search. Now
that you are on your way to creating your brand, putting some of this
information into an elevator pitch of thirty to sixty seconds is important.
Hiring managers look for
three things: reasons to
hire (personal brand, target
skills, and achievement
stories); a match to their
open job requirements;
and your employers, titles,
and lengths of tenure, all in
only a six-second read. So
convey your brand, speak
to the job requirements,
and use visual elements
to emphasize only the key
information you want to
communicate.
Jean Cummings
Ultimately, you want to be able to present

a message that is clear, targeted, and easy
for anyone to understand. There are five key
components of an effective self-marketing
profile or pitch. Create thirty- and sixtysecond sound bites. You can tailor them
depending on the situationnetworking
meeting, answer to the tell me about
yourself question, etc.
1. Create a professional identity.

This point has been covered previously.
Incorporate who you are into this brief
message, a shortened version of your
unique value to a company.
2. Showcase three areas of expertise.

Highlight three areas of competency
that show your value and differentiate you
from the competition. Choose strengths that can easily be coupled
with proof of performance of how you have helped organizations make
money, save money, save time, maintain the business, or grow the
business.
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3. Use accomplishment-focused, metrics-driven examples to

support your strengths.

Just like the resume , the marketing profile must include proof of
success. Pair a strength with a specific example to illustrate that you
are accomplished at what you do. Quantify accomplishments using
numbers, percentages, and dollars whenever possible.
4. Discuss your background as it relates to the target function or

industry.

Draw on your past experiences from several positions to solidify

the scope of your skill set, show career progression, and build the
business case for your candidacy. Also include relevant education,
if applicable, such as a job-related or advanced academic degree,
industry certifications, advanced technological skills, or leadership
roles within a professional organization to showcase the diversity of
your experiences and to position yourself as a unique contributor.
Make the match between your experience and the skills needed for
a particular job function or industry.
Bring the conversation full circle by relating your qualifications back to
the needs of the employer or the needs of a particular industry. By doing
so, you prove relevancy and demonstrate why your skills are a good fit
for a certain type of position.
Online Reputation Management

It is impossible to
overestimate the
importance of continually
building your brands
online footprint.
Tomorrows hires may well
depend on how much highvalue, on-brand, relevant
material they find about
you online. If you dont
have a solid presence on
three-plus social media
sites, like LinkedIn,
Facebook and Twitter,
you may be dropped from
consideration for the job.
Jean Cummings
When searching for a job, its very common

for employers nowadays to look at your
online profile. This information isnt just
used to rule out candidatesfinding a broad
online presence can also improve your
chances of getting the job by increasing
your know, like, and trust factor. What
a company finds about you online should
reassure them about your qualifications
and suitability as a prospective employee,
not raise red flags.
But its the negative information that can
hurt your chances of getting the job. A
recent survey found that 79 percent of hiring
managers in the United States researched
candidates online before making a hiring
decision. Another survey found that 70
percent of recruiters and hiring managers
21
eliminated candidates after they found negative information about

them from online sites like Facebook. More and more companies are
reviewing the Facebook profiles of job applicants, either as a first step in
the screening process (to narrow down the pool of applicants) or before
inviting a candidate to an interview.
Prospective employers will make judgments about you based on what
they find out about you online. You want to come across as committed,
competent, skilled, and of strong character and integrity. You can
manage the impression others have about you through your online
presence. However, it is essential that your online professional image is
also authentic and credible.
It is also important to note that if you arent managing your personal
brand online, its still being formed (but without your input). Your online
identity is determined not only by what you post, but also by what others
post about youwhether a mention in a blog post, a photo tag, or a reply
to a public status update. When someone searches for your name on a
search engine like Google, the results that appear are a combination of
information youve posted and information published by others. You can
have more control of your online identity by taking a strategic, proactive
approach to managing your online presence.
What is online about you is more important than ever, and you must
be proactive in managing your online presence as it relates to the job
search.
Assess Your Presence

The first step is to see whats out there already. Monitoring your online
presence is easy if you know which tools to use. Many of these are free.
Start by Googling yourself. On the Google homepage (http://www.
google.com), type in your name.
Note: If you have a Google account (i.e., Gmail or YouTube), you will find
that you get different results if you are logged in to your Google account
when you conduct your search. Log out of Google before conducting
your search so you can see what others see when they Google your
name.
If you have a common name, you will want to see what information is
broadly available through a simple name search, but then also narrow
it by your profession or geographic location. (For example: Jane
Jobseeker Public Relations or Jane Jobseeker Omaha.)
You will want to note how many search results are returned, but you will
primarily be looking at the first two to three pages of search results.
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Google Alerts
You should also set up Google Alerts for your name so that you can be
alerted when new information is posted online about you.
http://www.google.com/alerts
Use your name as the search query and determine what information you
want searched (Everything, News, Blogs, Video, Discussions, Book),
how often you want to receive e-mail alerts, how broad you want the
results to be (Everything, Only the best results), and where you want
the alerts sent.
23
Use quotation marks to make your search more specific. You will get a
preview of the search results in a box on the right-hand side of the page,
which will help you further refine your search query.
For example, using quotation marks results in these sample search
results:
Removing the quotation marks makes it more likely that you will receive
results that are irrelevant.
You can modify these alerts at any time, so start with broad results and
you can refine them over time.
Me on the Web
Me on the Web is Googles way of helping people manage their online
brands. Using Me on the Web, you can create a profile to put your best
foot forward, set up alerts to help you figure out when people are talking
about you, and attempt to remove negative items related to your online
presence.
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Access Googles Me on the Web here:

https://www.google.com/dashboard/b/0/
You will need to sign in to your Google account (or create one) to
access the tools.
Google recommends keeping your profile updated so people who are
searching for you will be able to find precisely the information you want
them to find.
To change your profile, click Edit profile in your dashboard.
Then just click an area to edit your profile.
One of the main features of Me on the Web is the ability to alert you when
something changes with the results that come up when you search your
name. Click Set up search alerts for your data under Me on the Web in
your Google Dashboard to create your alerts.
25
A new screen will pop up where you can choose what you want to be
alerted for. Typically, Google will alert you whenever the results for your
name or e-mail address change.
You can also set up custom alerts. For your job search, you can set up
alerts whenever a company you want to work for is mentioned. Just click
Add alert and add in as many custom alerts as you want.
Me on the Web helps inform you when youre mentioned online with
Google Alerts and helps you choose what information is displayed to the
public with Google Profile.
Twitter Monitoring
You can also set up an application called IFTTT (If This Then That) to
send you an e-mail whenever you are mentioned on Twitter.
Sign up for a free account at http://ifttt.com/ and use recipe number
19739 (http://ifttt.com/recipes/19739). Replace MyCompany with
your name, and you will receive instant e-mail notifications every time
someone mentions your name on Twitter.
You can also use a free service like TOPSY to create alerts and monitor
your online presence.
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You can also subscribe to online services to monitor and manage your
online reputation.
Reputation.com
You can sign up for a free reputation snapshot. You will likely see some
of the same results as youve found through your earlier search efforts.
Reputation.com also offers additional (paid) services to help you monitor

and manage your online presence. For as little as $9.95/month, the
companys MyReputation Discovery will search the Deep Web for
information about you:
http://www.reputation.com/myreputationdiscovery
You can also measure your social influence using a site like Klout.com
(http://klout.com/home). KLOUT creates a Klout Score that measures
your online influence (on a scale of 1 to 100).
Scrubbing Your Digital Dirt

Negative information about you online is referred to as digital dirt.
Like its physical counterpart, it can be messy and difficult to get rid of.
However, one effective strategy for managing your online reputation is
to bury your digital dirt.
27
Although your Google search results may have returned thousands (or
hundreds of thousands) of results, its what is in the first three to five
pages of results that is most important.
There are two steps to managing your online presence: (1) removal and/
or correction of incorrect or inappropriate information, and (2) posting
new content that will move the unfavorable information lower in your
search results.
One of the strongest ways to create positive online content is through
social media. Facebook, Twitter, and LinkedIn often appear prominently
in Google search results.
Your Facebook Profile

Facebook is increasingly being used by job seekersand employers
in the job search. More than eighteen million Americans credit Facebook
as the source of how they found their current job. A 2011 Jobvite study
found that 84 percent of job seekers had profiles on Facebook.
Having a Facebook account will also give you access to Facebookrelated applications (apps), such as BeKnown, Glassdoor, and
BranchOut, which use your Facebook network to help you connect to
job opportunities. These tools allow you to leverage your network for
you to find job openings and insider connections into the companies you
want to work for.
It is very important to check out your privacy settings on Facebook.
Restricting the information you show to the public is importantbut
dont just set it and forget it. Facebook occasionally updates its privacy
settings, so you should review your settings regularly.
Learn more about Facebook privacy settings here:
http://www.facebook.com/settings/?tab=privacy
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Another key setting is Past Post Visibility.
When you click on the Manage Past Post Visibility link, it will open a
new box asking you to confirm that you want to change all of your past
status updates to Friends Only visibility. If you click Limit Old Posts, it
will automatically reset all your previous posts to a more private setting.
If you choose not to change the visibility of all your old posts, you can
change the visibility of individual posts by clicking on each post. (This
can be quite time-consuming if you have a lot of posts.)
29
Another important step is to see how the public views your profile. You
can check this with Facebooks View As . . . option under Edit Profile.
http://www.facebook.com/editprofile.php
Finally, be aware that when you comment on other peoples posts, the
information may be more public than you were aware.
Be sure to post content related to your profession or career on your

Facebook pageand make those posts public. Share content you
find in industry publications, traditional media, and blogs. Comment
thoughtfully on the content. Post inspirational quotes from business
leaders and relevant facts, figures, and infographics.
Keep in mind, however, the golden rule in posting any information
online: If you dont want your mom (or grandmother or sister) to see it,
dont post it. Anyone who has access to your private profile can take a
screenshot and post it publicly.
In addition, some employers are asking for access to Facebook
accounts. They ask the job seeker to log in to his account and then peek
over his shoulder as he scrolls through the account. In this instance, if
you change post settings to Only Me, those will still be visible if you
are logged in to your account, and the hiring manager will be able to see
them on your page. You are better off deleting controversial contentor
not posting it in the first place. As the old saying goes, Sometimes the
best offense is a best defense.
Requesting Removal of Online Information

If you find information online that you dont want to be public, first,
determine who controls the content. For example, if the photo you want
to hide is on your Facebook profile, you can change the visibility settings
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of that photo. If, however, the unwanted content resides on a website or

page you dont control, you can request that it be removed.
Note: Google wont remove the content for you. Googles company
policy is that they will not change search results to cater to individual
people. (If, however, the site in question is publishing your confidential
personal information, Google will intervene. This includes your social
security or government ID number, bank account or credit card number,
an image of your handwritten signature, or your name if it is associated
with a porn site.)
To get an item removed, you need to first contact the websites owner to
get them to change it. You want the information removed at the source
because if it isnt removed from the original website, people will still
be able to see it, even if it doesnt appear in Googles search results.
And remember, removing content from Googles search results doesnt
remove it from other search engines (e.g., Bing, Yahoo).
After the webmaster has made the change, the negative result will still
show up in Google for some time until Google updates their index. Note:
If the content has not been removed from the website, the content will
reappear in Googles search results when that site is indexed again in
the future.
If youve removed a negative item and need Googles index to reflect
that immediately, you can go through Googles removal procedures to
have that item taken out of the index. Heres how.
Start by going to the removal request page:
http://www.google.com/webmasters/tools/removals
Click New removal request.
Enter the URL you want removed.
31
Finally, select the reason you want it removed and hit the Request
button. Make sure you choose the right reason for your situation.
Populating Your Online Presence

You can distinguish yourself online by using your middle name or middle
initial online (and then be sure to use the same name on your career
marketing documents).
Own Your Name (Vanity URL)
One of the best things you can do is register your name as a domain
name, also known as a vanity URL. You should also claim your name on
social media accounts. Social networking sites like Facebook, Twitter, and
LinkedIn offer vanity URLs, where your username is in the URL. You can
then create a simple website or blog, which provides links to all of your
online accountsespecially the ones you want to direct a prospective
employer to review. If you use your real name as your handle on social
network sites, you will rank higher in Google search results.
Claim Your Profile (Or Remove Your Profile)
There are numerous people search sites that take publicly available
information and aggregate it online. You have two choices with these
sitesbeat em or join em. You can either ask to have your information
removed from the site, or you can claim your profile and create an
account (usually free) to ensure the information listed is accurate.
Here are some of the most popular free people search sites:
http://www.spokeo.com/
http://www.peoplesmart.com/
http://www.whitepages.com/
http://www.addresses.com/
http://www.411.com/
http://www.emailfinder.com/
http://www.intelius.com/
http://www.freephonetracer.com/
http://www.mylife.com/
http://www.phonedetective.com/
http://www.phonebook.com/
http://www.archives.com/
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People search sites make money by selling your personal information

online, which means they dont like to remove that information. You can
often find instructions for submitting your request for removal on the
website (sometimes its hidden under Privacy or Terms of Service
at the bottom of the website), but they may make you jump through
hoops to do so, requiring you to fax a request or send a copy of your
identification.
Requesting removal once also wont guarantee that the information
wont reappear in the future. Because many of these companies acquire
their data from a variety of public sources, its likely that your name will
reappear when they re-index their database.
Other Ways to Create Content
Postings on blogs and news sites often appear in search results. Writing
constructive comments can be a good way to create new content for
Google to associate with your name.
An extremely powerful way to create new content for your Google
search results is by blogging. A personal or business blogif you are
committed to itcan provide a solid online presence. If you dont like to
write, you can shoot videos and publish it on your blog.
Posting content on these sites will also show up prominently in search
results:
YouTube
Twitter
LinkedIn
Flickr
Google+
About.me
bigsight
Reviews you post on Amazon.com will also show up in your Google
search results.
Also, while were at it, ensure that your LinkedIn profile aligns with your
resume. Many recruiting managers and hiring managers compare the
two.
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Reputation Management is Not a One-Time Thing

Social recruiting isnt going away. A 2011 Jobvite Social Recruiting
Survey found that 89 percent of employers surveyed said they would
recruit using social media in 2012, and nearly 55 percent of those
surveyed said they are increasing their budgets for social recruiting.
With the increasing emphasis on social recruiting, online reputation
management is even more critical.
Some of the steps involved in online reputation management can be
done quickly, but the Internet has a long memory, so be aware that it will
take time for your new content to begin replacing old content, and even
more time for your old information to disappear from your search results.
Most important, the need for ongoing online reputation management is
vital. Continue to monitor your online presence, even when youre not in
active job search mode.
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Chapter
Career Marketing
Documents: The Tools
That Open Doors
What Hiring Managers
and Recruiters Look for in
Resumes and Cover Letters
There has also been a lot of spin about how long
or short a resume should be. From my perspective
as a recruiter, a resume should be as long as
necessary. For example, a candidate with five
years of experience should not require a threepage resume. Or a candidate with eighteen years
of experience should not be reduced to a onepage resume. Length of resume depends entirely
on each individual situation. There is no formula or
rule etched in stone. If a recruiter is working with
a PhD candidate, then a resume may be three,
four, or five pages or even longer. So be it. If its
relevant, promote it. If youre pontificating, dont.
Tim Dermady, President,
ExecutiveFit Recruitment
If youve been fretting over age-old questions such
as resume length and other issues related to what
hiring professionals actually look for in resumes
and cover letters, then wonder no more. A survey
of more than 2,500 randomly selected members
of the Society for Human Resource Management
as well as Fortune 500 companies known for
favorable work environments responded to
pertinent questions that affect job seekers.
These companies represented a cross section
of diverse industries and ranged from fewer than
Chapter 4: Career Marketing Documents: The Tools That Open Doors
35
one hundred employees (29%) to more than five thousand employees

(4%) in the following categories: business and professional services
(23%); manufacturing (20%); finance, insurance, and real estate (13%);
nonprofit (9%); and health services (6%). Below are responses that will
help you shape more effective resumes and letters.
How long should a resume be?
One page . . . 20%
Two pages . . . 30%
Depends on the level of the position . . . 60%
No preference . . . 0%
Which resume format or style do you prefer?
Traditional (reverse chronological) . . . 40%
Functional (skills based) . . . 10%
Some combination of the above . . . 50%
How do you prefer to receive resumes?
By mail . . . 10%
By attachment as a Microsoft Word document to an e-mail . . . 60%
By text in the body of an e-mail . . . 20%
By fax . . . 10%
Do you want a cover letter?
Not necessarily . . . 20%
Personalized cover letters only . . . 60%
Form letters are acceptable . . . 20%
No preference . . .10%
How many years of related background would you like to see in a resume?
Zero to five years . . . 30%
Six to ten years . . . 40%
Eleven to twenty years . . . 10%
More than twenty years . . . 20%
Should applicants explain gaps in employment or job-hopping?
Valid explanations of employment gaps or job-hopping are welcome . . . 74%
Dont trust explanations of employment gaps . . . 22%
Unsure . . . 4%
What single item is most valuable in a resume?
Verifiable accomplishments . . . 88%
There is no single item that is most valuable . . . 12%
Does proofing and format count?
Managers who remove an application if they find typos or grammatical
errors . . . 76%
Managers who prefer reverse chronological resumes . . . 75%
Managers who prefer white or off-whitecolored paper . . . 83%
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How long does your organization keep resumes on file?

Zero to one month . . . 0%
One to three months . . . 0%
Three to six months . . . 30%
More than six months . . . 70%
Does your organization use a scanning or database system to
manage resumes?
Yes . . . 50%
No . . . 50%
What do you wish job seekers to do that they do not seem to be
doing now? Typical comments included:
Send a cover letter telling me what they really want to do and follow up.
Call me if they take another position and are no longer available.
I would like them all to be really definite about what they do and dont want
to do in their job/career. Dont be wishy-washy! New grads are the worst
offenders in this respect. If you want to start at the bottom and eventually
work your way up in sales, marketing, finance, IT, or any field, say so!
Research the companyknow something about a companys type of
business.
Send detailed resumes, with dates and current information.
The Fundamentals of a Winning Resume

The right resume is the catalyst for a successful job search, one that
culminates in ultimate career satisfaction. It should showcase your
talents and skills and translate your qualifications into marketable resume
content. Your resume is not working for you if you are not getting called
for interviews about great job opportunities that match your career goals.
Resumes, LinkedIn
profiles, and other career
communications provide
the information executive
recruiters and hiring
decision makers need to
qualify candidates.
A good resume is not an option; you have

too much riding on its success to grab the
readers attention.
Design and Format
The design and format of your resume

needs to convey a professional look and
feel. Good design does more than create
Meg Guiseppi
a pretty page; it creates a positive first
impression (before anyone reads one word), guides readers through the
document, and draws attention to the most important information. The
font should be a reasonable size, never smaller than 10 point or larger
than 12 point in the general text. Variation in type size (e.g., larger font
point for headings) is okay, and other variations are helpful to emphasize
37
points for the quick skim resumes receive. Boldface type emphasizes
titles and key strengths. There should be plenty of white space between
bulleted statements and sections.
Styles
There are three types of resume styles commonly used. The overall tone
and style need to match your personality, your industry, and your culture.
Chronological/Traditional Traditional-style resumes have been around
a long time. Typically, this style of resume starts with Contact Information,
then Experience, Education, and miscellaneous other sections such as
Honors and Awards, Publications, Associations, Community Activities, etc.
In the Experience section, the listings are presented in reverse chronological
order and show company, position title, dates worked, a summary of
responsibilities, and then a bulleted area that highlights accomplishments.
Name
E-mail: client@comcast.net
555.555.5555
555 Washington Avenue x City, State zip code
Regional Sales Manager

Delivering consistent and sustainable revenue gains, profit growth and market-share increases through strategic sales
regional leadership. Valued offered:
9
9
9
9
Driver of innovative programs that provide a competitive edge and establish company as a full-service market leader.
Proactive, creative problem solver who develops solutions that save time, cut costs and ensure consistent product quality.
Empowering leader who recruits, develops, coaches, motivates and inspires sales teams to top performance.
Innovative in developing and implementing win-win solutions to maximize account expansion, retention and satisfaction.
Selected Career Achievements

COMPANY x City, State
Regional Manager
2000 to 2010
Impact: Reinvigorated the regional sales organization, growing sales from $18.5M to $45M, doubling account base to
482 and increasing market share 15%. Built, coached and managed sales team of 10 recognized as the top-performing team
nationwide. Established new performance benchmark and trained sales force on implementing sales-building customer inventory
rationalization programs.
Revitalized and restored profitability of 2 underperforming territories by coaching and developing territory reps.
Penetrated 2 new markets and secured a lucrative market niche in abrasive products. Staffed, opened and managed the 2
branch locations in New Jerseyone of which alone produced $12M+ over 3 years.
Initiated and advanced the skills of sales force to effectively promote and sell increasingly technical product lines in
response to changing market demands.
Increased profit margins and dollar volume through product mix diversification and expansion. Created product
catalogs and marketing literature.
Ensured that the company maintained its competitive edge in the marketplace by initiating value-add programs to meet
customer needs.
Led highly profitable product introduction with a 40% profit margin that produced $100K annually in new business.
COMPANY x City, State

Sales Manager
1990 to 2000
Impact: Turned around stagnant sales territory and customer perception by cultivating exceptional relationships
through solutions-based selling and delivering value-added service. Recognized as a peak performer company-wide who
consistently ranked #1 in sales and #1 in profits.
Positioned and established company as a full-service supplier to drive sales revenues by translating customer needs to
product solutions.
More than doubled territory sales from $700K to $11.5M during tenure and grew account base from 80 to 125 through
new market penetration. Landed and managed 3 of companys 6 largest accounts and grew remaining 3.
Captured a lucrative account and drove annual sales from $100K in the first year to $5M in 3 yearsoutperforming
the competition without any price-cutting.
Mentored new and existing territory reps on customer relationship management, solutions-selling strategies, advanced
product knowledge and customer programs.
Education
B.S. in Business ManagementUniversity, City, State
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Functional This style of resume showcases accomplishments and

qualifications differently than a traditional resume. This type of resume
is best used for career changers, consultants, and interim executives.
We would not recommend using this style of resume for a traditional job
search as, generally, recruiters dont like this style of resume as well as
the traditional and multinational styles.
JAMES LANG
Office (616) 782-3363 | LinkedIn: www.linkedin.com/in/jameslang | Email: james.lang@gmail.com
Consultant & Interim Executive
Operations / Finance / Risk / Change Leadership

Leveraging successful background in C-level management, banking, and Big 4 consulting to:
Develop and execute strategy Originate fresh ideas and novel solutions grounded in practicality
Pinpoint and eliminate barriers to success and funding Prevent wasted time and money Expertly navigate crises
For startup, turnaround, and established VC and PE-backed companies, alternative fund managers and instructional investors.
Change leader known for integrity/honesty and right hand/advisor to senior management. Qualified by operations, finance, risk
management, and human capital/team dynamics expertise developed over 25 years, particularly in the alternative asset class. Vast
international business experience working in Europe, Asia, Africa, and Latin America.
______________________________________________________________________________________________
Expertise
Turnkey operations and financial leadership that saves time and money for startups. Provide cost-efficient administrative,
operational and financial services, enabling management to focus on product and market development. Guide succession planning
as well as sourcing and vetting of high caliber executive candidates as the enterprise grows.
Deep-dive, on-site operational reviews on behalf of institutional investors and fund managers. Orchestrate uncommonly thorough
due diligence of all risk, operations and human capital areas with recommendations for improvement and reinvestment. Diagnose
and implement solutions to issues that would prevent further funding for growing companies and alternative asset management
funds.
Wind-down management. Enable PE and VC firms to discharge their responsibilities to limited partners while maintaining optimal
cash flow throughout the wind-down and liquidation process by consolidating and outsourcing mid- and back-office services,
ensuring seamless and transparent support while substantially reducing costs.
Representative Results
Architected and implemented operations for an international VC fund. Successful in creating a lean global investment
framework on 5 continents on an aggressive timeline.
Established scale-able operations and finance infrastructure/systems that supported unfettered growth for an early stage, VCbacked energy startup. Crafted grant proposals that won 38% of total funding for the company.
Turned around a struggling eCommerce start up, rebuilt senior management team, and negotiated cash sale of company in the
midst of dotcom crash.
Turned around a graduate school from near financial demise to $2.9M operating surplus in 15 months.
Kept share price of an investment banking firm from falling dangerously, retaining buy-hold recommendations from analysts
during a financial and PR crisis.
Career Track
Chief Operating Partner * GMA Capital (well-established VC fund manager), Seattle, WA
COO / CFO * Manning & Company (global financial services firm), Seattle, WA
CFO / Investing Partner * Western Financial (VC Fund), Bellevue, WA
CFO * Sanford Media, Inc. * (VC-backed internet startup), Bellevue, WA
EVP / CFO * Washington Power Corp (VC-backed energy startup), Seattle, WA
Turnaround Consultant * Washington Institute of Integral Studies (university), Seattle, WA
Vice President * Bankers Fund, New York, NY
Assistant Vive President * Charles Schwab, New York, NY
Manager * Deloitte & Touche, Dallas, TX; Dublin, IRE; New York, NY
2005-2013
2002-2006
2000-2002
1999-2000
1997-1999
1996-1997
1989-1996
1987-1989
1982-1987
Education
Graduate Studies, Finance and Business Administration Notre Dame, North Bend, IN
Bachelor of Business Administration, Accounting & Finance Texas State University, San Marcos, TX
1995-1996
1981
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Combination/Multinational This style combines some of the features

of a chronological and functional resume. The summary, or profile area,
is prominent and captures the readers attention in the first ten seconds
with career highlights. If you will be competing with other job seekers
who are using this more assertive multinational style, you may want to
use this style.
J OHN J ONES
565 Spicer Street
Austin, TX 78750
(555) 503-9768
jjones@gmail.com
C H IE F E XE C U TI VE O F F IC E R
C H IE F M A R K E T IN G O F F IC E R
Change agent driving unprecedented industry-leading revenue and market share results for
technology products and services in the U.S. and internationally through astute P&L management, incisive problem
solving, innovative marketing and product development, and adept people/team leadership.
Career history of revitalizing failing business units, resolving
critical business challenges, and delivering breakthrough results in
executive marketing, sales and divisional roles for a $2 billion global
technology leader. Built and lead a highly respected, 120-member team
that innovated several industry "firsts" frequently adopted by competitors.
Consummate leader and coach known for finding and developing
exceptional talent and creating motivating work environments where
people grow and thrive. Top-rated in company for succession planning
hired and mentored 8 of the organization's top 10 performers.
Persuasive negotiator who secured benchmark partnership agreements
with industry leaders such as Apple, Inc., Google and Cisco Systems.
Core Strengths:
Strategic Planning & Execution
P&L Performance Improvement
Global Brand & Marketing Management
Sales & Marketing Management
Talent Acquisition, Development & Management
Strategic Product Development
Corporate Restructuring & Reengineering
International Distributor Development
Vendor & Agency Management
C ARE E R A C HIE VE M E N T S
AUSTIN TECH SYSTEMS, Austin, TX 1996 to Present
Global leader in the manufacture of sophisticated printing technology and delivery of digital and service solutions for the Print
Media industry. Headquartered in Germany with production and development sites in 7 countries and 275 sales and service
units in 150+ countries; 18,000 employees; $2.5 billion/year in revenues.
Snapshot: Promoted rapidly to senior marketing executive for the U.S. headquarters and a $550 million
division of products, services and consumables. Distinguished record of delivering pivotal business-building
results while leading organization through successful restructurings, acquisitions, divisional start-ups and
growth strategies. Hold multiple concurrent roles: CME, SVP-Product Management, SVP-Consumable Sales.
SENIOR VICE PRESIDENT / CHIEF MARKETING EXECUTIVE (2007 to Present)

SCOPE: Executive Board member since 2004. Direct global marketing (advertising, creative services, PR, CRM, e-commerce,
social media, events, internal communications) and product lifecycle management (P&L for 8 product lines, 400 products).
Lead 125-person team through 5 VPs, 10 directors, 5 sales managers and 8 department managers in U.S., Canada and
Mexico. Negotiate agreements and manage vendor/agency relations with Evans Group Americas, and other strategic
partners.
IMPACT: Returned company to market dominance after recessions in 2004 and 2010 and built a marketing and
product management organization recognized as the preeminent industry leader.
SIGNATURE RESULTS:
40
Reorganized field sales and service organization and North America headquarters. Delivered $55 million in cost savings
and improved morale despite 30% headcount reduction. Market share exceeded 50%.
Outperformed all competitors in social media results, including integrated online/print with QR-code advertising
programs, YouTube channels, Facebook subscribers, SEO, Twitter accounts and followers.
Invented the Magalog, a combination magazine and product catalog which effectively decreased direct mail
expenditures 85% while increasing participation levels to over 35,000 subscribers.
Delivered 35% reduction in overall advertising, marketing and trade show event costs without negative impact and
reduced expenditures by more than $12 million. New PR strategy yielded annual audience reach/impressions of 33
million, 500+ articles, and the industrys highest favorability rating at 66%+.
Led team that set the industry standard for ROI tools utilization to create quantifiable success metrics for advertising,
PR, event-based programs, and internet search and advertising activities.
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JOHN JONES Page 2

SENIOR V.P., PRODUCT MANAGEMENT (2009 to Present)
SCOPE: P&L and strategic leadership for the industrys largest and most successful product portfolios consisting of hardware,
software and consumables with 35% to over 67% market share. Oversee the industrys largest Customer Experience Center
(NAPPTC), a 55,000 sq. ft. facility offering 2,500 customer demos per year, as well as product training and testing, where
success ratio of demo-to-close exceeds 73%.
IMPACT: Restructured the product management organization, driving tactics and partnerships that solidified
company's reputation as the technology-dominant market leader in hardware, software consumables and
services. Launched 28 hardware, software and service products; opened industrys largest demonstration facility.
RESULTS: Reduced time-to-market of new product launches 32%+. Six products received the InterTECH Technology Award,
the industry's most prestigious honor for major industry impact. Led team to create the industrys largest and most successful
customer events Packaging Event, PMDC Launch Event, and historic launches of the XYM and CMC products.
SENIOR V.P. CONSUMABLE SALES / DIVISION MANAGER (2002 to Present)
SCOPE: Pioneered Consumables business line from inception to a $45 million per year division. Created sales organization,
opened a national call-center, developed an online store, and implemented a nationwide logistics/delivery network. Managed
P&L, overall operations, product development and testing, logistics and vendor relationships for the highly profitable division.
IMPACT: Strategically grew consumables/supplies revenue and margins making Austin Tech Systems more
than just an equipment supplier for the first time in its history.
RESULTS: Web Store performance surpassed $165 million in sales, 125,000 orders, and over 48,000 customers. National Call
Center has generated over $165 million in product, accessories and service sales since 2004.
SENIOR VICE PRESIDENT, MARKETING (2005 to 2007)
VICE PRESIDENT, MARKETING (2002 to 2005)
Completely reorganized a fragmented Marketing department, renegotiated long-term vendor agreements, developed an inhouse Creative Services department, and established formal budgets and procedures.
IMPACT: Elevated company's image, brand reputation and recognition as the industry's leading solution
supplier while improving marketing cost structure and efficiency.
RESULTS: Reduced staff 37% while improving efficiency 77% to deliver $15 million savings over 5 years. Trade Show
department managed 75+ events annually with budgets ranging from $1.5 million to $24 million, including the single largest
trade show booth ever constructed in the US. In-house Creative Services department saved over $1.65 million per year.
CORPORATE VICE PRESIDENT DIRECT MARKETING & SALES (1999 to 2002)
IMPACT: Established both a National Development Sales Organization and company's first direct marketing call
center. Designed a complete sales training program and recruited 16 sales reps and 5 sales managers.
RESULTS: Successfully placed 100% of first recruitment class into field sales positions. Call center generated over 3,200 leads
annually resulting in $50 million in equipment sales.
DIVISIONAL V.P. INTERNATIONAL SALES, PRODUCT MANAGEMENT PUBLISHING SERVICES (1996 to 1999)
IMPACT: Redesigned U.S. sales, technical support and marketing organization into an efficient global sales and
distribution company. Opened 190 distributors in 90+ countries. Negotiated 3 strategic vendor relationships and led vital
patent rights purchase.
RESULTS: International sales grew from $7 million to $15 million in 3 years making company the global leader in its space.
New software sales increased 53%+ in 2 years. Decreased time-to-market 40% to fewer than 16 months.
PRIOR (1991 to 1996): Progressive sales and marketing experience with Johnson Linotype (acquired by Austin Tech).
E D UC A TIO N
Bachelor of Arts, Political Science, International Law University of Texas at Austin
Business Administration and Marketing Georgetown University
International Executive Development Program Austin Tech
Board member of numerous leading industry associations and frequent invited speaker (see addendum)
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JOHN JONES Page 3
R E S UM E A D D E N D UM
Industry Leadership / Board Memberships:
Chair, Board of Directors: Smith University Majors Institute of Packaging & Graphic Design (2010Present)
Advisory Board Member: Cal Poly University (2006Present)
Chair, Supplier Advisory Board: Printing Industries of America (2009Present)
Executive Board Member: Printing Industries of America (2008Present)
Executive Board Member: Association for Suppliers of Printing, Publishing and Converting Technologies (2006Present)
Treasurer: Association for Suppliers of Printing, Publishing and Converting Technologies (20082009)
Board Member/Treasurer: Graphic Arts Show Company (20082009)
Board Member: Association for Suppliers of Printing, Publishing and Converting Technologies (20052006)
Presentations:
Keynote: The Call, Click, & Print -- Marketing Concepts International Print Week San Jose University (2010, 2011)
Guest Lecturer: Integrated Marketing Strategies MBA School of Business, University of Austin (2010)
Guest Lecturer: International Brand Management MBA School of Business, Stanislaw University (2008, 2009)
Keynote: The Business of Marketing to Millennials Mexico Bureau of International Tourism and Trade (2008)
Keynote Panel: Value of Print in the New Marketing Mix Chicago Print Production Association (2005)
Executive Instructor: Executive Time Management - Franklin Covey (1996 2009)
Awards:
Clemson University Award Corporate Appreciation Award (2011)
Printing Industries of Americas InterTECH Technology Award (2010)
Clemson University Award Corporate Appreciation Award (2009)
Induction into the Soderstrom Society (2009)
PREMIER Print Award Speedmaster Book (2006)
PREMIER Print Award Passion For Print (2005)
CINE Golden Eagle Extraordinary Performance in Video and Filmmaking (2004)
TELLY Award Premier Performance in Video and Filmmaking (2003)
The profile section is a valuable

tool for you. It helps you tell a
perspective employer exactly
who you are professionally
and how you fit into their
organization. When you have
a strong profile section on
your resume, an employer can
immediately start to visualize
you working for the company.
Kim Schneiderman
42
Resume Sections
Profile/Summary Consider a headline
that tells readers instantly who you are.
For instance: VICE PRESIDENT: Sales
and Marketing. The summary should
clearly communicate who you are and
what you have accomplished in your
career. It helps to clearly set you in the
mind of the reader so that they are thinking
of you in that context as they read the rest
of the resume. This area is a good place
to showcase the keywords that relate to
WIN Interviews
your expertise and industry. Languages, degrees, or certifications may be

mentioned here as well. Details should remain in appropriate sections.
If possible, visually
separate and emphasize
one overarching
contribution youve made
to your organization
for each job. That way,
recruiters can see at a
glance the standout value
you bring to the table.
Jean Cummings
Experience Highlight the last twelve to

fifteen years in the Experience area of the
resume. Whenever possible, include context
information to help readers understand
your value. A rich context lets readers better
understand and absorb what you did.
What was going on at each company
when you took the job?
Why were you hired or promoted?
What goals were you given?
What challenges did you face?
What obstacles did you encounter?
After a brief summary of job scope and duties, a bulleted section should
follow that highlights your achievements. Do not mingle job scope/duties
with accomplishments. This is confusing to the reader and diminishes the
impact of your accomplishments. These bullets are the most important part
of the resume because they contain your specific and unique achievements.
The content in a bullet should show result, action, and challenge if possible.
Front loading the bullet with the result will help the reader grab the essence
of the bullet at a glance. How you achieved the result is important as well
and can be stated after the result because, ultimately, the reader will want
to know how you did it. Of course, the challenge is a contributing factor to
the whole picture because, in itself, the challenge can be overwhelming
circumstances that give more weight to the results.
Education
This section should include your college degrees, certifications, licenses,
or anything that contributes to your ongoing professional development.
Additional Sections
Professional and Community Activities List your roles in leadership, on
committees, or general contributions to the organizations.
Honors and Awards List professional recognitions you received
that include honors, awards, and recognitions. A few of these can be
highlighted in the career profile area and details stated in this section.
Technology Qualifications In most resumes today, a brief listing of
technology expertise is listed in the career profile; however, if your
industry is technology, there may need to be a lengthier section to list
additional technology knowledge.
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Publications If you are a published author, in the education arena, or

contributed to a book or industry publication, this section substantiates
the details of your published work.
Others There are many other special sections that can be added to
a resume. For example, public speaking or training. Your unique value
could be hidden in one of these areas that could pique the interest of a
recruiter if listed properly on the resume.
Expertise
Turnkey operations and financial leadership that saves time and money for startups. Provide
cost-efficient administrative, operational and financial services, enabling management to focus
on product and market development. Guide succession planning as well as sourcing and vetting
of high caliber executive candidates as the enterprise grows.
Deep-dive, on-site operational reviews on behalf of institutional investors and fund
managers. Orchestrate uncommonly thorough due diligence of all risk, operations and human
capital areas with recommendations for improvement and reinvestment. Diagnose and
implement solutions to issues that would prevent further funding for growing companies and
alternative asset management funds.
Wind-down management. Enable PE and VC firms to discharge their responsibilities to limited
partners while maintaining optimal cash flow throughout the wind-down and liquidation
process by consolidating and outsourcing mid- and back-office services, ensuring seamless and
transparent support while substantially reducing costs.
Representative Results
Architected and implemented operations for an international VC fund. Successful in

creating a lean global investment framework on 5 continents on an aggressive timeline.
Established scale-able operations and finance infrastructure/systems that supported
unfettered growth for an early stage, VC-backed energy startup. Crafted grant proposals
that won 38% of total funding for the company.
Turned around a struggling eCommerce start up, rebuilt senior management team, and
negotiated cash sale of company in the midst of dotcom crash.
Turned around a graduate school from near financial demise to $2.9M operating surplus
in 15 months.
Kept share price of an investment banking firm from falling dangerously, retaining buyhold recommendations from analysts during a financial and PR crisis.
Our memories are short. Can you remember all the details of the project
you worked on last week? How about last month? What about a year ago?
One of the best ways to prepare for a time when you will need to share
your accomplishments is to collect details of your achievements as you
go alongand theres no better time than
Your accomplishments
now to start!
should prove out what you
Accomplishments demonstrate your skills
have written in your profile,
and experience. Its one thing to claim you
or executive summary or
can do something; its another to prove
qualifications section, and do youve done it.
so with as much quantifiable
In sports, we keep score. It helps us
data as possible.
evaluate our progress compared to others.
Jill Grindle
But in your career, its sometimes harder to
44
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Highlight your unique

qualifications. Many
people are fundamentally
qualified for a given job;
each possesses some
unique quality that adds
value. Be sure to display
your USP (unique selling
proposition).
measure your progress. If your current boss

doesnt provide performance evaluations,
tracking your own accomplishments is
even more important. You can track your
metrics and communicate this information
to your bossyou can provide it in an endof-year review, and even if you only submit
the information in writing, it can help you
showcase what youve done and the value
you add to the organization.
Debra OReilly
Here is a sample framework to collect your

accomplishments.
When to Collect Accomplishments

There are many situations when you can benefit from a review of your
accomplishmentsand its not just when youre developing your resume
for the first time or when its time to update your resume.
Here are some other reasons for collecting your accomplishments:
1.
2.
3.
4.
5.
6.
7.
For performance evaluations or an annual review

To set your personal and professional goals for the next year
To track the progress of projects youre working on
To support your candidacy and qualifications in a job interview
When you want to make the case for a raise or a promotion
To remind you of your achievements when youre having a bad day
When applying for recognition (awards or scholarships)
Quantifying your accomplishments also helps you stand out from others
who do the work you dowhether youre using the information for a
raise or promotion request or when seeking a new job opportunity. But
accomplishments go beyond the basic job duties and responsibilities.
There is also value in simply collecting and reflecting on your personal
and professional accomplishments. If you dont toot your own horn, who
will?
Tracking and Documenting Your Accomplishments

There are several ways you can collect your accomplishments:
1. Online. You can create a Microsoft Word file to document your
achievements. (Be sure to back up your file regularly.) In your e-mail
program, you can create a folder for accomplishments and send
yourself e-mails to store in that folder. You can also use an app like
Evernote.
45
2. Offline. Something as simple as a file folder or notebook can be

used to track your achievements. You could also use a diary.
When you receive a kudos e-mail, forward a copy to your personal
e-mail account. To help you organize it, tag or label it with a specific
subject line (like Kudos).
If you receive notes of appreciation from customers, coworkers, or your
company, compile those. You can make a copy and keep it in hard copy
form or take a screenshot and keep a digital copy.
You should also print out and/or take a screenshot of any LinkedIn
recommendations you have on your profile. These are an important part
of your accomplishments record as well.
Other ways to document accomplishments:
1. Take photos.
2. Collect news clippings (the digital equivalent is setting up a Google
Alert for yourself).
3. Create a brag book or portfolio.
How often should you update your accomplishments? As often as
necessary. For some, that may mean weekly updates (for example,
if youre working on a series of projects); for others, that could mean
a quarterly assessment. The most
Job seekers do this pretty
important thing is to take the time to do
this on an ongoing basis. Put an alarm
well, except they miss a
critical ingredient: putting their or task reminder on your calendar so
you remember to set aside the time to
achievements into context.
What situation prevailed that track your accomplishments regularly.
led to your proactive problemsolving achievement and how Writing Up Your
Accomplishments
did your actions improve the
company/program/project
Accuracy in collecting your accomplishoverall?
ments is critical. Quantify the scope and
scale of the achievement in terms of percentages, numbers, and/or dollars. Be as
Keep it succinct, but impactful specific as you can.
with strong action verbs,
Make the statements as powerful as
powerful adjectives, and
possible. Include action verbs in your
keywords that are germane to accomplishment statementsin fact,
your career goals. Develop a try leading with one. If you are having a
clean, easy-to-read document hard time thinking of your achievements,
you can also review the verb list to
that entices the reader.
brainstorm your accomplishments.
Jill Grindle
Jean Cummings
46
WIN Interviews
Here is a list of accomplishment-stimulating verbs:

Accelerated
Accentuated
Accepted
Accessed
Accessorized
Accommodated
Accomplished
Accountable for
Accounted for
Achieved
Acquired
Acted
Activated
Adapted
Added
Addressed
Adhered
Adjudicated
Adjusted
Administered
Admitted
Adopted
Advanced
Advertised
Advised
Advocated
Affected
Aided
Aligned
Allayed
Alleviated
Allocated
Altered
Amassed
Amended
Amplified
Analyzed
Anchored
Announced
Answered
Anticipated
Applied
Appointed
Appraised
Appreciated
Approached
Appropriated
Approved
Arbitrated
Argued
Arranged
Articulated
Ascertained
Assembled
Assessed
Assigned
Assisted
Assumed
Attained
Attended
Attracted
Audited
Augmented
Authenticated
Authored
Authorized
Automated
Averted
Avoided
Awarded
Balanced
Bargained
Began
Believed
Bestowed
Bettered
Bid
Blended
Booked
Boosted
Bought
Brainstormed
Bred
Briefed
Broadened
Brought
Budgeted
Built
Calculated
Calibrated
Campaigned
Capitalized
Captured
Carried out
Carved
Cataloged
Catapulted
Categorized
Caused
Celebrated
Centralized
Certified
Chaired
Challenged
Championed
Changed
Channeled
Charged
Charted
Checked
Choreographed
Chose
Circulated
Clarified
Classified
Cleared
Closed
Coached
Co-Authored
Collaborated
Collated
Collected
Combined
Commanded
Commercialized
Commissioned
Committed
Commoditized
Communicated
Compared
Compelled
Competed
Compiled
Completed
Composed
47
Computed
Computerized
Conceived
Conceptualized
Concluded
Condensed
Conducted
Conferred
Confirmed
Connected
Conserved
Considered
Consistently/
Consistently found
Consolidated
Constructed
Consulted
Contacted
Contained
Continued
Contracted
Contrasted
Contributed/
Contributed to
Controlled
Convened
Converted
Conveyed
Convinced
Cooperated
Coordinated
Corrected
Correlated
Corresponded
Corroborated
Counseled
Counteracted
Crafted
Created
Critiqued
Crystallized
Cultivated
Curtailed
Customized
Cut
Dealt
Debugged
48
Decentralized
Decided
Deciphered
Declared
Decreased
Dedicated
Deferred
Defined
Defrayed
Delegated
Delivered
Demonstrated
Deployed
Depreciated
Derived
Described
Designated
Designed
Detailed
Detected
Determined
Developed
Devised
Devoted
Diagnosed
Diagrammed
Differentiated
Diminished
Directed
Disbursed
Discerned
Disclosed
Discovered
Dispatched
Dispensed
Displayed
Dissected
Disseminated
Dissolved
Distinguished
Distributed
Diversified
Diverted
Divested
Divided
Divulged
Documented
Dominated
Doubled
Downsized
Drafted
Drew/Drew up
Drove
Earned
Economized
Edited
Educated
Effected
Elaborated
Elected
Elevated
Elicited
Eliminated
Emphasized
Employed
Empowered
Enabled
Enacted
Encouraged
Endeavored
Endorsed
Endured
Energized
Enforced
Engaged
Engineered
Enhanced
Enlarged
Enlisted
Enlivened
Enriched
Enrolled
Ensured
Entered
Entertained
Enticed
Entrenched
Equalized
Equipped
Eradicated
Escorted
Established
Estimated
Evaluated
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Examined
Exceeded
Excelled
Exchanged
Executed
Exempted
Exercised
Exhibited
Expanded
Expedited
Experienced
Experimented
Expertise in
Explained
Exploded
Explored
Exported
Expressed
Extended
Extracted
Extricated
Fabricated
Facilitated
Factored
Fashioned
Featured
Fielded
Field-Tested
Filed
Filled
Filtered
Finalized
Financed
Finished
Fixed
Flew
Focused
Followed
Forecast/Forecasted
Forged
Formalized
Formed
Formulated
Fortified
Forwarded
Fostered
Fought
Found
Found and corrected
Founded
Framed
Fulfilled
Functioned as
Funded
Furnished
Furthered
Gained
Gathered
Gauged
Geared
Generated
Governed
Graduated
Granted
Greeted
Grew
Grossed
Grouped
Guided
Halted
Handled
Harmonized
Harvested
Hastened
Headed
Heightened
Held
Helped
Hired
Honed
Honored
Hosted
Hurried
Hypothesized
Identified
Illustrated
Imagined
Implemented
Imported
Improved
Improvised
Incorporated
Increased
Indexed
Induced
Influenced
Informed
Infused
Initiated
Innovated
Inquired
Inspected
Inspired
Installed
Instilled
Instituted
Instructed
Instrumental in
Insured
Integrated
Intensified
Interacted
Interpreted
Intervened
Interviewed
Introduced
Invented
Inventoried
Invested
Investigated
Invited/Invited to
Involved
Isolated
Issued
Itemized
Joined
Jointly acquired
Judged
Justified
Kept
Labeled
Launched
Learned
Lectured
Led
Lessened
Leveraged
Liaison between
Licensed
Lifted
Lightened
49
Liquidated
Listed
Listened
Litigated
Lobbied
Localized
Located
Logged
Lowered
Maintained
Managed
Mandated
Maneuvered
Manipulated
Manufactured
Mapped
Marked
Marketed
Mastered
Masterminded
Matched
Maximized
Measured
Mediated
Mended
Mentored
Merchandised
Merged
Met
Minimized
Mobilized
Modeled
Moderated
Modernized
Modified
Molded
Monetized
Monitored
Motivated
Mounted
Moved
Multiplied
Named
Narrated
Narrowed
Navigated
Negotiated
50
Netted
Networked
Nominated
Normalized
Notified
Obliterated
Observed
Obtained
Offered
Officiated
Opened
Operated
Operationalized
Optimized
Orchestrated
Ordered
Organized
Oriented
Originated
Outdid
Outlined
Outsourced
Overcame
Overhauled
Oversaw
Paced
Packaged
Packed
Paid
Painted
Parlayed
Participated
Partnered
Passed
Patented
Patrolled
Patterned
Perceived
Perfected
Performed
Permitted
Persuaded
Photographed
Piloted
Pinpointed
Pioneered
Placed
Planned
Planted
Played
Pointed out
Positioned
Posted
Practiced
Predicted
Prepared
Prescribed
Presented
Preserved
Presided
Prevented
Priced
Printed
Prioritized
Probed
Processed
Proclaimed
Procured
Produced
Professionalized
Proficient in
Profiled
Programmed
Progressed
Projected
Promoted
Promulgated
Proofread
Propelled
Proposed
Prosecuted
Prospected
Protected
Proved
Provided
Publicized
Published
Purchased
Pursued
Quadrupled
Qualified
Quantified
Queried
Questioned
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Quoted
Raised
Ran
Ranked
Rated
Ratified
Reached
Read
Realigned
Realized
Rearranged
Reasoned
Rebuilt
Recaptured
Received
Recognized/
Recognized need for
Recommended
Reconciled
Reconstructed
Recorded
Recovered
Recruited/
Recruited by
Rectified
Recycled
Redesigned
Redirected
Reduced
Reengineered
Reestablished
Reevaluated
Referred
Refinanced
Refined
Reformed
Regained
Registered
Regulated
Rehabilitated
Reimbursed
Reinforced
Reinvigorated
Rejuvenated
Related
Remained
Remedied
Remodeled
Rendered
Renegotiated
Renewed
Renovated
Reorganized
Repaired
Replaced
Replicated
Reported
Repositioned
Represented
Reproduced
Requested
Required
Requisitioned
Rescued
Researched
Reserved
Reshaped
Resolved
Responded
Restored
Restructured
Resupplied
Retained
Retooled
Retrieved
Returned
Reused
Revamped
Revealed
Reversed
Reviewed
Revised
Revitalized
Revived
Revolutionized
Rotated
Routed
Safeguarded
Salvaged
Sampled
Satisfied
Saved
Scanned
Scheduled
Scouted
Screened
Scrutinized
Sculpted
Searched
Secured
Selected
Sent
Separated
Sequenced
Served
Serviced
Set strategy
Set up
Settled
Sewed
Shaped
Shared
Shepherded
Shipped
Shortened
Shot
Showed
Shrank
Signaled
Signed
Simplified
Simulated
Sketched
Slashed
Sold
Solicited
Solidified
Solved
Sorted
Sourced
Sparked
Spearheaded
Specialized
Specified
Speculated
Speeded
Spent
Spoke
Sponsored
Spread
Stabilized
51
Staffed
Staged
Standardized
Started
Steered
Sterilized
Stimulated
Strategized
Streamlined
Strengthened
Stressed
Stretched
Structured
Studied
Submitted
Substantiated
Substituted
Succeeded
Successfully
Suggested
Summarized
Superseded
Supervised
Supplemented
Supplied
Supported
Surpassed
Surveyed
Sustained
Synchronized
Synergized
Synthesized
Systemized
Tabulated
Tackled
Tailored
Tallied
Tapped
Targeted
Taught
Tended
Terminated
Tested
Thwarted
Tightened
Topped
Totaled
Toured
Traced
Tracked
Traded
Trafficked
Trained
Transacted
Transcribed
Transferred
Transformed
Transitioned
Translated
Transmitted
Transported
Traveled
Treated
Trimmed
Tripled
Troubleshot
Trusted
Tuned
Turned around
Tutored
Typed
Uncovered
Underlined
Undertook
Underwrote
Unified
United
Unraveled
Updated
Upgraded
Upheld
Urged
Used
Utilized
Vacated
Validated
Verbalized
Verified
Videotaped
Viewed
Vitalized
Volunteered
Waged
Weighed
Widened
Withdrew
Withstood
Won
Worked
Worked closely with
Wove
Wrote
To come up with accomplishments:

Take a look at your past performance reviews.
Think about any awards or recognition youve received.
Answer the questions at the end of this guide.
The most important part of the accomplishment is outlining your results.
To be most effective, however, you also need to provide context for your
accomplishment. There are several different formats to do this.
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Here are three common formats: STAR, CAR, and PAR.

STAR
Situation
Task
Action
Results
An example of a STAR statement would be:
Recruited to revitalize an underperforming sales territory characterized
by significant account attrition. (Situation) Tasked with reacquiring
accounts that had left the company within the last six months. (Task)
Developed contact list for lapsed accounts and initiated contact with
decision makers at each company. (Action) Reacquired 22 percent of
former customers, resulting in $872,000 in revenue. (Result)
CAR
Challenge
Action
Result
An example of a CAR statement is:
Manufacturing plant recently had its third accident, leading to a line
shutdown. (Challenge) Updated internal safety plan and instituted new
training program for production employees to reduce accidents and
injuries. (Action) Plant has been accident-free for the past nine months
the longest it has been without accidents in plant history. (Result)
PAR
Problem
Action
Result
A sample PAR statement would be:
Nursing home employee morale was at an all-time low, and longtime employees were leaving in droves. (Problem) Identified that new
scheduling system was not well received by either new hires or longtime employees, resulting in significant dissatisfaction with employee
schedules. Instituted new employee choice schedule system that
increased employee cooperation in determining ideal staffing schedule
and improved employee satisfaction as a result. (Action) Reduced
turnover by 15 percent, saving more than $12,500 in hiring and training
costs in the first three months after implementing new system. (Result)
Can you quantify your accomplishments through any of these superlatives?
53
Only
Largest/Smallest
First/Last
Longest/Shortest
Best/Worst
Highest/Lowest
Most/Least
Busiest
Think about achievements in these situations:

Current job/most recent position
Previous work experience
Summer jobs/work-study positions
Volunteer activities
Temporary work
Educational experiences (internships, class projects, group projects,
study abroad programs)
Professional organizations
Involvement in sports or other extracurricular activities
Consulting or freelance projects
Social networking accomplishments
Events/conferences
When collecting accomplishments for a job search, consider the key
areas of competency required for success in the position you are
seeking. What are the key components of your job? You should be able
to identify accomplishments directly related to this expertise.
Ask yourself: What does the person in this role need to actually do and
accomplish in order to be considered successful?
This may include accomplishments related to:
Budgets/Finances
Promotions
Employee Development
Employee Recruitment
Employee Retention
Processes and Procedures
Deadlines
Revenue/Sales
54
New Clients
Information Technology
Cost Containment
Publications
Team Leadership
Product Launch
Presentations
WIN Interviews
Here are some questions to help you come up with additional

accomplishments.
Work Accomplishments:
What is unique about how you do your job?
What does your current boss praise you for?
Do you have quotas or goals in your current position? Are you able to
meet or exceed them?
Were you hired to meet a particular challenge for the company?
Were you rewarded with any additional responsibility?
Have you done anything to improve customer relationships with the
company?
Have you done anything to improve communications, either internally or
externally?
What teams have you been part of?
What are you most proud of?
What would your coworkers say about you?
What do you enjoy the most?
How did you take initiative in your position?
55
What special projects have you worked on?

How did you set yourself apart?
How did you go above and beyond what was required?
What have you done to increase your responsibilities in your current job?
Which of your accomplishments are you most proud of?

Were you promoted in recognition of your work performance?
Did you increase sales or profits?
Did you recruit new customers for the business?
Did you save the company money?
Did you institute any new processes or procedures?
Educational Accomplishments:
What workshops have you attended?
Have you attended any conferences?
What seminars have you attended?
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Have you taken any courses?

Have you achieved any new certifications?
Do you have any new skills? (These might be things like computer
software, social media, blogging, etc.)
Soft Skills Accomplishments:

How have you demonstrated planning skills?
What have you done to demonstrate conflict management abilities?
How have you demonstrated time management skills?

What have you accomplished in terms of digital proficiency?
How have you demonstrated team coordination abilities?
How have you shown leadership skills?
Do you have achievements in terms of your language specialization
(foreign languages)?
57
Recognition Accomplishments:
Did you receive any honors this year? (awards, recognition)
Did you earn any certifications or licenses?
Which of your contributions received the most recognition?
Have you received any notes, e-mails, or kudos from customers? From
your boss?
Communication Accomplishments:
Have you done any public speaking or made any presentations?
(Whom did you speak to? On what topic? How many people were in
attendance?)
Have you written any articles, white papers, or other documents?
Leadership Accomplishments:
Have you taken on any leadership roleseither within your job or in
your volunteer work?
Have you led any significant projects?
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Using Accomplishments for Reflection

Now that youve collected your achievements, its the perfect time to set
some goals for yourself. Another key part of accomplishments is using
them to take a big picture approach to your life. Take some time to
reflect. Finish these sentences:
I learned
I made progress
Im able to
I now know how to
I discovered
Next, I want to
In the future, I want to
Cover Letters for Different Audiences

Contacts, Recruiters, Direct Approach, etc.
According to an employer
survey conducted by an
International Association
for Professionals in the
Careers Industry, an
overwhelming majority
consider the cover letter
very important and expect
to see one included with
resumes.
The cover letter is often the weakest link

in the job search chain. Job seekers
dont put enough emphasis on this critical
component. An effective cover letter can
have a dramatic impact on the amount of
interview opportunities you receive.
Additional letters to consider in your
marketing collaterals:
1.
Referral letters to contacts requesting
a networking meeting can result in a
job offer faster than other methods.
59
2. Resume letters that combine the features of a resume and cover

letter into one (used when a resume may not be to your advantage).
3. Value Proposition letters with a concise and compelling statement
of what you can accomplish, not what you do.
4. Two-Column letters that compare the qualifications of the job
opening with your experience and skills.
5. Consulting letters for consulting, project, or per diem assignments.
6. Interview Follow-up letters (or thank-you letter) to reinforce
your candidacy. This can turn around a poor interview and keep
communications open while maintaining your name in the forefront.
Write a Professional Cover Letter and Get Noticed!

I am writing in response to your ad for a vice president of finance.
In response to your recent online ad for a treasurer, please find my
resume.
I am looking for an opportunity with your company as a financial analyst.
My enclosed resume indicates that my background as a controller
matches your ad requirements.
What do all of the above opening statements on a cover letter have
in common? Theyre typical of what most job seekers write and do
not persuade a recruiter, the hiring manager, or the human resources
professional to call you.
According to an employer survey conducted by an International
Association for Professionals in the Careers Industry, an overwhelming
majority consider the cover letter very important and expect to see one
included with resumes. They place great stock on letters as a reflection
of your writing style, communications skills, personal qualities, and ability
to meet their needs. Yet most job seekers will begin their cover letters
with lackluster opening lines that do anything but capture the employers
attention.
How do you entice decision makers or recruiters to continue
reading your letter?
Just like a product or service, your cover letter needs to demonstrate
how you are the answer to an employers problem. To create powerful
covers letter that position you as the solution to the problem, begin with
a two-step process.
First, analyze the positions requirements and identify the important
finance skills as well as other qualifications the employer or recruiter is
seeking.
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Next, specifically address all the requirements to illustrate how you will
meet the employers needs as the head or contributing member of the
finance or treasury organization.
Most cover letters miss the mark because the job seeker focuses on
general factswhich could apply to anyone with a similar background in
finance, accounting, or treasuryrather than zeroing in the employers
needs. They fail to demonstrate how the organization can benefit from
that background.
To develop a cover letter that grabs attention and targets an employers
needs, ask yourself:
1. What finance and other expertise do I offer that is key to this position
and the employer?
2. What are my relevant projects or success stories that I can present
in my finance career?
3. What is special about me that differentiates my qualifications from
other finance professionals?
Such questions will help you focus your cover letter and answer the
questions that every employer will want to know about you: What can
you do for me? Why should I interview you?
Start by identifying your skills, abilities, and experience. For example:
1. Eighteen years of experience in corporate finance and treasury
management, both domestic and international operations.
2. Extensive knowledge of accounting or treasury systems.
3. Skills in financial analysis and reporting, banking relations,
budgeting, etc.
Now describe the benefits you can offer an employer based on your
skills, abilities, and experience. For instance:
1. My experience in corporate finance and treasury operations is
valuable because I can build a financial infrastructure or lead an
effective treasury organization and staff the department with skilled
people.
2. My extensive knowledge of accounting and treasury systems is
important because I can spearhead the implementation of these
systems to save company money and improve accuracy.
3. My skills in financial analysis and reporting are critical because I can
provide management with accurate, on-time information to make
business decisions.
61
Next, you will want to identify and jot down several specific examples of
how you applied your skills and knowledge to benefit your recent or prior
organizations. For instance:
When I joined company X, it lacked a solid financial infrastructure
and had an antiquated accounting system. Financial reports were not
produced on a timely basis. I established the financial infrastructure,
hired the right talent, improved data integrity, and provided on-time
reporting in just a few months.
Our company acquired another organization, and I provided the
leadership to seamlessly integrate the newly acquired treasury
department within our company. This included system design and
implementation, reengineering, human resources and process
integration. In this effort, I streamlined staff and saved our company
$250K in annual bank fees.
My responsibility is to review and analyze monthly statements to
ensure that accurate charges are applied to our customers for cash
management services. I created a spreadsheet to effectively manage
the cash management income. As a result, I reduced redundancy
in merchant service chargebacks and, at the same time, increased
operational efficiency.
Then choose three of your best examples that relate to your target
employers needwithout duplicating those listed on your resumeand
craft results-oriented statements that illustrate your success stories and
promise a benefit.
Close your letters with an expression of interest (or a statement about
your knowledge of the company and why you want to join it), a reiteration
of the valuable contributions you can make and a call to action. An
example would be: I am excited about this opportunity as it matches
your need for a senior-level manager to provide strategic planning and
leadership to the finance organization and my track record of success in
this area. I would be pleased to discuss my expertise firsthand. Or you
can choose to end your letter with a promise to contact the company.
However, if you do so, make sure you plan to follow through.
If you apply the structure outlined here, you will create letters that
resonate with employers, showcase your offered value, and differentiate
you from the competition.
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Value Proposition Letter

A value proposition is
a clear statement of the
tangible results a customer
gets from using your
products or services,
states Jill Konrath in
her book, Selling to Big
Companies.
It is very important to clearly communicate

your value. You need to make sure you are
telling the reader what results you have
achieved throughout your career and how
that can impact a prospective employer.
In other words, how you can help their
business and what difference you would
make to their bottom line. Focus on what
can happen as a result of you being part of
the organization.
Imagine poking your head in a CEOs door, and he or she looks up from
the desk and asks:
1. What do you want?
2. What good are you . . . exactly?
3. What makes you so special?
4. Whats in it for me?
5. Why should you get the big bucks?
6. Why should I waste my time talking to you?
7. In fact, why should I care that you even exist?
A value proposition letter lets you answer these questions. This
compelling letter is going directly to the person who will hire you and
should appeal to him based on a specific industry problem in which you
have expertise. This can position yourself as a solution to the problem.
Your answer should be clear, concise, and compelling and phrased in
dollars ($) or percent (%). They want to know what you accomplish,
not what you do. The more you can highlight what youve done with
milestone measurements, the more it counts.
Statistics that support sending a value proposition letter without a
resume:
1. Value proposition letters without a resume averaged six times more
responses than letters with a resume.
2. For letters that specifically referred decision makers to online
resumes or profiles for resume information (thinking thats what
decision-makers wanted), only 13 percent looked at the resume.
3. Decision makers consistently report that the letter would have never
reached their desk if a resume was attached.
63
MITCHELL TUKNIK
726 Hazel Drive | Bridgeport, CT 06601 | (706) 673-3353 | mtuknik63@gmail.com
Date
Mr./Ms. Recruiter
Title
Search Firm Name
Address
City, State Zip
Dear Mr./Ms. Recruiter:
If you are conducting a search for a client company that needs a CEO, COO or Sr. VP with verifiable
achievements in leading successful business model transformation, orchestrating turnaround or taking
a company to its next level of growth, my qualifications may interest you.
A retail/consumer service industry trendsetter with experience in large, publicly traded corporations
and small to medium-sized private companies, I have delivered significant value in operational
efficiency, business innovation and expansion, value creation for customers, and profitability in every
executive role (CEO/COO/Sr. VP) with major brands.
For example:
As COO at First Step Learning, I reversed 15% decline in YOY comps and improved sales
conversion 12% ($18 million top-line benefit) for the $780 million Morgan Stanley private
equity company with 1,500 early education and child care locations.
Previously as CEO at Windsor Furniture, I spearheaded the rapid turnaround/restructure
plan and a first-in-industry sales channel for the nation's largest independent furniture
retailer. Results led to a 15% reduction in SG&A, 10% increase in conversion rates and
+430 bps in gross margins.
Earlier as Senior Vice President of Operations, I helped Frys generate more than $5
billion by identifying new revenue opportunities, creating a multi-channel business model
differentiating the company from key competitors, strengthening merchandising execution and
improving employee productivity.
Now I am exploring new opportunities to strengthen and grow another multi-unit retailer or service
business. My compensation package has been in the mid six-figure range. I am available to travel
and/or relocate throughout North America. I would welcome a conversation if my experience fits one
of your search assignments.
Sincerely,
Mitchell Tuknik
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Of course you can also send your resume with a value proposition letter
and be successful in gaining the attention of the person who will be
hiring you.
The overall goal is to gain the interest of an employer so they will call
you. There is the three-point strategy and the five-point strategy.
Three-Point Strategy:
1. Focus: What are the business issues that are most important to
address? Example: Sales conversion rate? Lead generation? Length
of sales cycle?
2. Drive: Show a change from status quo. Example: Reduced costs,
increased sales, etc.
3. Metrics: Extremely important to decision makers and has big impact
on their evaluation of an issue.
Samples of value propositions courtesy of Mark Hovind:
Chief Financial Officer: I help construction companies increase margins
by negotiating contracts with large homebuilders. The companies Ive
already helped have increased gross margins from 32 percent to 40
percent in just six months.
Supply Chain Consultant: I help manufacturing companies move
production to China by negotiating supply chains in Mandarin and
English. My average client in the last two years increased earnings by
22 percent within 6 months.
These statements deliver big results and are written in such a way that
any reader can grasp the value in seconds. And even if you dont have
metrics, you can make an educated guess on the impact of your value
to a former company.
Five-Point Strategy:
1. Lead with an engaging question.
2. Present yourself as a solution (ROI).
3. One to two validating points (prove your value).
4. Why hire me branding statement.
5. Call to action.
The value proposition letter is short, less than 150 words. Avoid
overused phrases that will cement you into a hole with every other job
seeker. Your goal is to set yourself apart from your competition; show
this through clear statements, tangible results, and the unique way you
highlight your value.
65
Checklist of Critical Points That a Value Proposition Letter Must Have:

1. Opening line begins with a question. Example: Are you experiencing
challenges with . . .
2. First paragraph describes the challenge or problem. Example: Is
the economy cutting in to your revenues?
3. List three bullet points that support your strongest benefits.
4. Use you more often than I in the letter.
5. Keep sentences and paragraphs short and succinct.
6. Stay focused on keeping the readers attention, using power words
to paint your picture.
7. Highlight and bold where appropriate to maintain reader attention.
8. Accomplishment-based facts and numbers build credibility.
9. Keep tone of letter in a me to you conversation.
10. Word count under 150.
11. Use a standard 12-point font for ease in reading.
12. Dont forget to include your name and contact information.
13. Stay away from fancy formatting.
Target: To increase your job-finding odds, look for a job where the jobs
are. Research industries and locations that are growing and will be more
likely to hire you.
Mailing Lists: An accurate mailing list accounts for 40 percent of your
success rate. When its compiled correctly, you can easily save 50
percent to 75 percent of your total mailing costs.
E-mail is not a viable alternative for a host of reasons. Classic direct mail
is the only polite and practical way to reach the decision makers most
likely to hire you.
Caution: A value proposition letter should not be used when changing
careers or industriesfor example, a CFO moving from medical device
industry to academia. You would have to have a remarkable set of
accomplishments to make it work.
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S U S A N L A N E
5 9 9 V I S T A T E R R A C E
M I L W A U K E E , W I 5 3 2 0 2

S U S A N . L A N E @ G M A I L . C O M
4 1 4 - 2 6 8 - 3 3 5 4

Date

Name
Title
Company name
Address
City, State Zip

Dear

Does your company need a senior-level merchandising and marketing executive who can turn around
underperforming sales and/or spur growth?

I have done just that, throughout my career, at both retail and CPG organizations.

Here is a sampling of the results I delivered:

As the General Manager for a $2 billion business unit, I led a previously struggling organization to
become the fastest growing business unit in the company.

As CEO of a stagnant $250 million e-commerce subsidiary, I drove 52% revenue growth in my first
year, and achieved profitability for the first time in the fledgling retailer's history.

In a senior-level merchandising leadership role with a CPG company, I built a sound merchandising
organization, helped to build a long-term company brand strategy, created and launched new
products to successfully resurrect the struggling brand.

Following my companys recent merger, I am exploring new opportunities as a merchandising,
marketing and strategy executive for a large organization, or as CEO of a smaller company/business
unit. I would welcome a conversation to determine a mutual fit.

Sincerely,

Susan Lane

67
E-Letter
An e-letter is a fresher,
easier-to-read version that
is much more acceptable
in todays digital job
search.
Is the e-letter replacing the traditional cover

letter?
As the world has evolved from traditional

mail sent by postal service to e-mail sent
through the Internet, so has the cover letter.
In the past, cover letters and resumes were
sent to prospective employers and/or recruiters by mail. In recent times, it
is more accepted to send these types of documents and communications
thru e-mail or online resources such as websites and job boards.
Hiring managers and recruiters tell us that cover letters are only read
50 percent of the time (or less), so it is clear their effectiveness has
diminished dramatically. Yet job seekers need a way to communicate a
few things that are not covered in a resume and need to be brought to
the attention of the reader. How can you do that? Through an e-letter.
An e-letter is like a brief note that takes the place of a cover letter. It focuses
on a few key points to capture the readers attention in a few seconds. It is
a fresher, easier-to-read version that is much more acceptable in todays
digital job search. The message should be under three hundred words.
Tips for writing e-letters:
1. Use an attention-grabbing subject line. Make a statement that
will entice the reader to read on. Simply stating resume attached
doesnt give the recipient a reason to read the e-letter. Title of the job
and a few keywords are better subject lines. Be creative.
2. Use your network. If you know someone who has a connection
to the recipient, then, by all means, mention him. John Jones
recommended I contact you . . . It does pique the readers interest
when there is a mutual connection.
3. Match top three talents to job requirements. Make it easy
for the recruiter or hiring agent to see how well you match their
criteria. Example: They are looking for five years of experience in
manufacturing, and you can show that you have seven.
4. Paint a picture with your words. Nothing flowery or overly verbose,
just eye-catching phrasing to keep the readers interest.
5. Keep it short! So many career documents are being read by mobile
devices today that you want to capture the readers attention at a
glance. A long message may not get fully read.
E-letters work well in most instances when submitting your resume for
a job opportunity, and especially when reaching out to recruiters and
network contacts.
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Tips for sending e-letters to your network:

Since you will be asking for their assistance in some way, give them
a couple of clearly defined options as ways to help.
Example 1: I would appreciate any insights you can offer regarding XX.
Example 2: I recall you have connections at XX Company. Could
you share your insights and/or offer help with any referrals?
Be sure to include a few accomplishment statements that showcase
your expertise to help them recall your strengths and value to an
organization. Always end with an action itemthat you will be following
up on XX or would appreciate hearing back from them by XX.
John Smith E-letter Sample:
Subject: Growth & Turnaround Executive Retail
As Regional Vice President of Sales and Operations, I am keenly aware of the ever
changing retail market, and customer demands, integrating strategies, and driving value
of an organization and its services. I have exceeded profit goals annually, and achieved
top region ranking year-after-year.

Customer Service Index Recognized as #1 region for three consecutive years in
CSI, achieving 89% in 2012. Decreased customer complaints by 23% and
increased complimentary letters by 28% in 2013.
Merchandising Sales Strategies Created special buys that resulted in
incremental million dollar sku's, i.e. water $1 million, cameras $2 million, and
California energy crisis (flashlights) $1 million.
Shrink Significantly reduced annual shrink -- in year 2010 reduced by $2.6
million.
Orchestrated start-up business units creating infrastructure, hiring and
developing staff, creating vendor relationships, and positively contributing to
sales structure.

I possess the instincts and strategies necessary to effect positive change and
improvement. My greatest strength lies in my ability to evaluate existing operations and
implement the processes, and systems to improve performance, meet corporate
objectives, and improve profitability.
Given my retail expertise, sales and operations management skills and strengths, I
believe I have much to offer your organization. I would welcome a call to discuss
opportunities with your organization.
Sincerely,
John Smith
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Chapter
The most important

part of the ASCII
resume that most
people dont
know about is
using standard
section headings:
Summary,
Professional
Experience, and
Education. If you
dont include these
exact words, that
whole section
of your resume
may drop out of
Applicant Tracking
Systems.
Jean Cummings
Converting Your
Documents into Plain
Text For Online Uses
(Plain Text, Rtf, Pdf)
How and When to Use Your
ASCII/Text RESUME
You only need to use your electronic resume (also
called text only/ASCII/online/electronic) format if
you are:
1. sending it within your e-mail message (if you
send it inside your e-mail message, it is included
right after your letter/message to the recipient);
2. posting it on a website online;
3. completing an online application; or
4. submitting it online to an employers website,
or if an employer requests a text only resume
sent via e-mail.
Otherwise, you can attach the original formatyour
Microsoft Word resume (the visually appealing one
with the graphics, bolds, italics, bullets, etc.). If youre
not sure what format someone wants, send both the
ASCII pasted inside your e-mail message box with
the MS Word resume attached to the message.
Again, use your electronic resume whenever
anyone requests that you send a TEXT ONLY or
ASCII FORMAT of your resume. You will also use
your electronic resume when you visit a website
with a position that you want to apply to and you
see the statement DO NOT SEND ANY FILE
ATTACHMENTS.
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How do I save the electronic version for future use?

Download and save the attached ASCII file of your electronic resume.
Save it in one of your directories in the same manner that you save your
Microsoft Word resume or other files. You can open the file and make
changes to it, or use it, etc., directly in MS Word or Notepad. You will find
it also in Notepad. You can find/access your ASCII (.txt) format under
All Files when you click on File, Open, and Files of Type. For it to be an
ASCII file, it has to have the .txt extension. Otherwise, its a Word file
and format.
NOTE: Electronic resumes look as if they were created on an oldfashioned typewriterall information is flush left, no bullets, only
asterisks, no lines, no boldface, no italics or other graphics symbols.
They also extend beyond two pages because of the type stylethere is
only one type style (courier), and thats what is used in text files.
How do I send it?

To use your electronic resume, just open your electronic resume text file,
highlight it (select All under Edit), copy it, and paste it inside either your
e-mail message box or the box provided on a web site online where you
can place your resume.
You can send your electronic resume within an e-mail message to an
employer or recruiter or copy and paste it online.
To post it online, typically, you open your MS Word file with the electronic
resume and then do the following:
1. On the Tool Bar, click on File, click on Select All, click on Copy, then
close MS Word.
2. Go to whatever site youre posting your resume on.
3. Go to the area where they tell you to paste your resume.
4. Place your mouse cursor inside the text box.
5. Click on Paste.
To send your ASCII/text resume to someone within an e-mail message,
do the following:
1. Open your electronic resume file in MS Word.
2. Click on Edit, click on Select All, click on Copy.
3. Close your MS Word electronic resume file.
4. Place your mouse cursor inside the e-mail message area, click on
Edit, click on Paste.
Chapter 5: Converting Your Documents into Plain Text For Online Uses (Plain Text, Rtf, Pdf)
71
5. You can insert your cover letter just before the resume inside the text
area of your e-mail message (your cover letter will then be followed
by your resume).
6. Click on Send.
Applicant Tracking Systems

The promise of applicant tracking system
(ATS) is an alluring oneapplying the
principles of technology search to the
complicated hiring process, allowing
recruiters and hiring managers to have
access to a search system like the one that
Bridget Weide Brooks
exists online with Google, Bing, Yahoo, and
other search engines. Type in what you want and voil! The perfect
candidate appears. Thats the idea anyway. Applicant tracking systems
allow companies to determine which candidate may be a match for a
particular position based on his resume.
Research indicates that
almost all Fortune 500
companies use ATS
software.
Applicant tracking systems fulfill two purposes: to manage applications

for positions (especially where there is a high volume of applicants) and
to screen out candidates who lack the required skills for the job.
The ATS can assist companies with hiring compliance. U.S. employment
law prevents employers from discriminating in hiring based on age, gender,
and ethnicity. By using an applicant tracking system to select candidates
to interview, the system allows employers to comply with the law.
They also provide hiring managers with metrics and data that can
improve the hiring process. Some systems collect Equal Employment
Opportunity Commission (EEOC) data from candidates as part of the
job application, streamlining compliance reporting.
Some applicant tracking systems facilitate internal communication
among hiring professionalsallowing those with access to the system
to share applicant resumes and notes.
Any time new technology is introduced into the hiring process, there
is concern among job seekers about what it means. Its important to
remember that technology is often used as a means to facilitate one
goal: to make the hiring process more effective and efficient.
In the case of applicant tracking systems, the goal is to help hiring
managers and recruiters more easily identify candidates with the skills,
education, and experience that are most desired of candidates. Just
as you want the most relevant search results returned when you type
a query into Google, the hiring manager doesnt want to sift through
hundreds or thousands of resumes to find the handful of people he or
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she really wants to talk to. So if you focus your goal on ensuring you are
the best fit for the types of positions you are seeking, the things that will
make you findable in applicant tracking systems will already be in your
resume and cover letterbecause they are important qualifications for
the type of position you are seeking.
When there are a large number of applicants for a position, the ATS
allows the hiring manager to screen out low-ranking resumes, saving
valuable time. In this instance, the applicant tracking system works
a bit like your e-mail Spam filter. It separates out resumes it doesnt
feel would be relevant for the position being filled. Like a Spam filter, it
recognizes content that might not be important.
The appeal of an ATS for those doing the hiring is clear. Looking for a
candidate with specific skills? Type them into a database and receive a
targeted list of candidates with exactly those skills.
Unfortunately, the reality hasnt quite panned out that way. These
applicant tracking systems are limited by the information they acquire
from job seekers resumes. If the resumes arent structured in a way that
fits the applicant tracking system, they can enter a black hole. Success
on the hiring side of things depends on querying the system with the
right keywords, specifications, and requirements to draw out resumes
that are the best fit for the position.
However, even if an applicant can do the job, if the resume doesnt work
well with the ATS, the recruiter or hiring manager wont find him or her.
One advantage for job seekers applying through an applicant tracking
system is that some systems automatically notify candidates whose
resumes dont meet the position requirements as identified by the ATS
software. Receiving a response to a manual resume submission is rare
due to the volume of applications many employers receiveso notification
by the ATS that the application has been rejected allows the candidate
to pursue other opportunities to be considered for the role (i.e., using
networking contacts), to tweak the resume, or to simply move on.
There are no clear statistics about the number of companies using
applicant tracking systems; however, its clear that those numbers will
continue to grow as the softwares cost comes down. You also might
not be aware of which companies are using an ATS when you submit
your resume; however, applicant tracking systems are currently being
used primarily in midsize and larger companies. Research indicates that
almost all Fortune 500 companies use ATS software.
How Applicant Tracking Systems Work

Most online applications end up in one of two places: an applicant
tracking system or an e-mail inbox. Neither is particularly easy to get
out of.
73
Although companies can search their database for candidates (much

like you would query Google to find what youre looking for), most
companies use their ATS only to manage applications for a specific job.
They only look at resumes submitted for that particular job; they dont
query the database for other candidates.
There are numerous different ATS software programs on the market
(including a few new ones that operate in the cloud), and all applicant
tracking systems are slightly different. However, they all work in a similar
wayby allowing for filtering, management, and analysis of candidates
for a particular job opening.
Applicant tracking systems parse the information in the resumes submitted,
pulling them apart and placing information in specific fields within the ATS
database, such as work experience, education, contact data, etc. The
system then analyzes the extracted information for criteria relevant to the
position being filledsuch as number of years of experience or particular
skills. Then it assigns each resume a score, giving the candidate a ranking
compared to other applicants so recruiters and hiring managers can identify
candidates who are the best fit for the job.
Criteria used by the applicant tracking system to determine a match
includes:
Appearance of a keyword or phrasethis can be measured by its
presence in the document at allas well as the number of times the
keyword or phrase appears.
Relevance of the keyword within context. (Does the keyword or
phrase appear with other keywords you would expect?)
The higher the resume ranking, the more likely the application will end
up being reviewed by a human reader.
Success in navigating an applicant tracking system isnt simply about
the volume of keywords and phrasesits the right keywordsand, in
particular, how unique those keywords are. Most job seekers include the
obvious keywords, but many applicant tracking systems put value on
related keywords, not those specific terms.
Applicant tracking systems see some keywords and phrases as more
valuable than others. Many systems also allow the hiring manager or
recruiter to weight criteriaapplying greater significance to certain
terms or qualifications. Hiring managers can also apply filters to further
refine the candidate poolfor example, geographic or educational
criteria. They can also specify keywords as either desired or required,
which affects rankings.
In many cases, however, the system itself determines the most relevant
keywords and phrases, as outlined in the job posting.
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Companies that create applicant tracking systems continue to refine their

processes and algorithms, and the systems are becoming less expensive
as more providers enter the market. And job seekers continue to learn to
adapt their career communication documents (especially resumes and
cover letters) to meet the needs of both humans and computers.
Newer ATS software doesnt simply identify keywords and apply a score
based on how many times that keyword appeared. (Older systems were
subject to manipulation by job seekers who would simply keyword
stuff their documents, using white text or a tiny font to include the
same keywords over and over again to trick the ATS into assigning a
higher ranking to the document based simply on the number of times
the keyword appeared.)
Context is the new part of this. Its not enough to have the right keyword
in the resumenor have it appear more than once (i.e., in a Keyword
section). Instead, the system looks for relevance of the keyword to
your work history and/or education. Those keywords are analyzed
and weighed in the context of the entire resume. Also considered in
context is how recent the desired skill has been used and the depth
of knowledge the candidate possesses about the topic (by assessing
whether relevant and related terms are also present in the resume in
relation to the keyword or phrase).
Resume effectiveness goes beyond the ATS, however. Once your
resume pops up in the ATS search results, it needs to reflect what
the recruiter or hiring manager expects from a candidate with the
qualifications he desires.
Think about when youre conducting a search on Google. You type in
your search criteria, and a list of results appears. You begin clicking on
results and can tell within a matter of seconds if the item fits what you
were looking for. If it does, youll read further. If it doesnt, youll click on
to the next result. The same is true with the ATS.
For resumes analyzed by an ATS, it is important to include as much
relevant information as possible. Inadvertent omission of key data
can be the difference between having your resume appear in a list of
candidates meeting search criteria, and not making the cut.
For example, if you are pursuing a degree or certification, it should
be included in your resume (labeling it as In Progress or Pending
Completion) because a hiring manager may search for a specific type
of degree or keywords contained in an area of study.
If the missing information is keyword-rich (e.g., a relevant job, educational
credential, or certification), that can negatively impact the resumes
rating and, likewise, the likelihood of being selected for an interview.
75
Keywords can be nouns, adjectives, or short phrasesthey describe

unique skills, abilities, knowledge, education, training, and/or experience.
How can you find the keywords or search terms that are likely going to
be used to query the ATS?
1. Review job postings for the type of position youre seeking.
2. Analyze your current job descriptions (and job descriptions of
positions similar to the one you have and the one you want).
3. Go to My Next Move (http://www.mynextmove.org/).
4. Read Dictionary of Occupational Titles (www.occupationalinfo.org).
5. Read Occupational Outlook Handbook (http://bls.gov/ooh/).
Also look for synonyms to the keywords you identify.
Stuck about how to identify relevant keywords and phrases?
1. Find six to eight job postings for the type of position you want. Copy
the text from the ad into a Microsoft Word document.
2. Select all the text and copy it to your clipboard.
3. Go to www.tocloud.com or www.wordle.net to create a tag cloud.
4. Paste your selected text into the Text box and generate the word
cloud.
The word cloud will reveal keywords and phrases that are relevant for
the type of job youre seeking. The larger the word appears, the more
relevant it is for that type of position.
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You can also use Googles Keyword Tool to find keywords to make your
resume more effective with applicant tracking systems.
1. Go to www.googlekeywordtool.com/
2. Click on the link for Google Keyword Tool.
3. In the Word or phrase box, type in one or more of the keywords

youve already identified.
4. For example, Jane Jobseeker might use the phrase attract event
sponsors.
77
5. The Google Keyword Tool will return a list of results that are similar
to that word or phrase. Look for additional keyword ideas.
If your resume has keywords naturally woven throughout it, the process
of preparing it for submission to an applicant tracking system is quite
simplesimply ensure the resulting document is cleanly formatted for
compliance with the ATS.
Setting Up the Resume for Compliance with the ATS

The easiest way to ensure your resume will be accepted by an ATS is
to submit a resume that is both ATS-friendly and human-reader ready.
The two are not mutually exclusive; however, ATS-friendly resumes are
formatted much more simply, while human reader resumes may contain
graphic elements that make the document easier to read and more
attractive to the reader.
Because the ultimate goal is to have the resume reviewed by a human,
even an ATS-friendly resume needs to be readableand attractiveto
human eyes. If you are given the choice to copy and paste the resume
or upload a file, choose the Upload option. This will ensure the humanreader resume retains the formatting you originally intended.
Some applicant tracking systems can manage graphics (or simply ignore
them), but since many systems cant handle graphics of any type, it is
best to omit them if you suspect an applicant tracking system may be
used to handle the application.
One way to ensure a match with a posted job is to mirror the job posting
in the resume submitted online. Some ATS experts once recommended
copying and pasting the targeted job posting at the end of the resume,
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listing it as a job. However, this technique is no longer recommended. A

resume that matches too closely (that is, a 95 percent or higher match)
may actually be flagged by the ATS. Instead, work to incorporate the job
posting information into the resume naturally.
Even if hiring managers arent using a formal applicant tracking system,
they often file documents on their hard drive. Use your name and a
keyword or two in the file name (e.g., JohnJonesSalesManager.doc)
instead of the generic Resume.doc.
Hiring managers may use Windows Search or Spotlight (on a Macintosh)
to help find a document on their hard drive. You can include search terms
in the Keyword field in Microsoft Word. Under the File menu, choose
Summary Info and put the information in the keyword file. Separate the
keywords and terms with semicolons.
79
The main body of the resume is criticalsome ATS software cannot

read header/footer information, so if you include contact information in
those sections, it may not be read. (And remember, geographic location
can be used as a filter.)
Does an ATS-friendly resume have to be boring? Not necessarily
although formatting has to be carefully considered.
Format is extremely important. The employer name must appear before
the date.
Work experienceyour current and previous jobsshould appear in
this format:
Company Name
Date
Position
Description
The date should always appear to the right of the company name
for optimum reading by the applicant tracking system. Dates can be
included in almost any standard formatfor example: November 2012,
11/2012, or Nov. 2012.
Work experience sections should also include the skills used in the role
(including computer software and hardware, if relevant).
One nice thing about applicant tracking systems is that they are not
sensitive to the length of the resume, so two or more pages are fine.
However, they are sensitive to formatting issues.
Formatting a Resume for ATS Compliance:
1. Open the file in Microsoft Word. Under the File menu, choose Save
As. Rename the file (recommended format: LastNameJobTitle.txt)
and save as Text Only (.txt) format.
2. Close the Microsoft Word window. Open the .txt file in Microsoft
Word.
3. Fix any obvious formatting issues.
4. List your contact information at the top of the document, with each
piece of information on a new line. Label the phone number with
Phone: and e-mail address with E-mail:.
5. Create section headings (if they did not previously exist in the
resume). These can include Summary, Work Experience, and
Education. Use one heading per section (do not combine Education
and Training, for example) and include an extra return (an extra line)
between sections.
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6. Use simple bullets () or keyboard characters (*, -, or >). Do not

use dingbats or other special characters as these will not be read
properly by the ATS.
7. Highlight the text and choose a more appealing font than Courier.
(Suggested fonts are Arial, Georgia, Tahoma, or Verdana.)
8. Re-save the file as a .doc. (Under the File menu, choose Save As.
Make sure you choose Word Document under the Format option.)
Getting Around the ATS

An applicant tracking system can be a real barrier when pursuing a
position. Even if you are qualified, if your resume is not read right by the
ATS, you wont be considered unless you can reach the hiring manager
directly.
Although applicant tracking systems are being used more and more in
the hiring process, ultimately, people hire people. The computer might
be used to conduct the initial screening, but the resume ultimately needs
to be written to appeal to human beings. That means you cant just stuff
in keywords (to appeal to the applicant tracking system) and have it
make sense to human readers.
Another important factor to consider is that applicant tracking systems
although gaining in popularityare not yet pervasive. The simple fact
is that most resumes are read by people, not machines. So making it
appealing to human readers remains priority number 1especially if
you are targeting a company with fewer than one hundred employees.
When you e-mail your resume to one of these small employers, its
likely to end up on a computer, all right, but in someones e-mail inbox,
not in an applicant tracking system.
Which leads to the next important point: Instead of spending a lot of time
trying to make yourself more attractive to an applicant tracking system,
you would be better served by making real-world, in-person connections
(i.e., building your network)or, at least, taking that time to develop a
100 percent complete LinkedIn profile and making virtual networking
connections.
Either of those techniques will yield you a much higher likelihood of job
search success than spending an equivalent amount of time cracking
the ATS code.
According to ATS sources, 75 percent of resumes are not compliant
with applicant tracking systems. If you cant bring your resume into
compliance, you need to find another way to get yourself in front of the
hiring manager.
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This is also true if you are considering changing careers. Applicant

tracking systems are not kind to career changers.
However, keep in mind that some companies do not allow hiring
managers to accept a resume unless it is submitted through an applicant
tracking systemand that policy applies even if the candidate networks
his or her way to the hiring authority or connects through social media.
ATS Checklist
The resume:
is saved in an approved formatas a .doc, .docx, or .txt
(PDF, RTF, and JPG formats are not ATS-friendly);
does not use fancy templates, borders, or shading;
is in a single-column format (no tables, multiple columns, or text
boxes);
uses simply formatted text of a reasonable size (10 point size or
above);

includes standard fonts (Arial, Georgia, Tahoma, Trebuchet,
and Verdana are all safe choices);
does not contain complex formatting (condensed or expanded
text)that is, dont use extra spaces between letters because
the ATS cant read it;
includes a few clearly defined sections: Summary, Work
Experience, and Education;
does not contain images or graphicsor, if they do appear, they
do not affect the single-column formatting (be warned, however,
that the simple inclusion of any graphics may be enough to
choke some applicant tracking systems);
does not include any information in the header or footer of the
document (if saved in Microsoft Word format);
has been thoroughly edited and spell-checked and there are no
errors (the ATS will not recognize misspelled words);
does not include any special characters or accented words;
contains proper capitalization and punctuation (both of these
can affect how information is parsed and assigned within the
ATS database;
uses the full, spelled-out version of a term in addition to abbreviations
and acronyms [e.g., Certified Public Accountant (CPA)];
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incorporates relevant, targeted keywords and phrases for
the type of position being sought (include specificse.g.,
Photoshop instead of image-editing software); and
has been customized for the position being sought (one-sizefits-all does not work with applicant tracking systems)
Other Dos and Donts for Applicant Tracking Systems:
When applying for a specific position, do use that job title on the
resume.
Do include the descriptor Phone: and E-mail: in front of the phone
number and e-mail address so the ATS can identify this information.
When listing dates for employment or education, do put the dates to
the right of the information.
Do consider including section headers in ALL CAPS to make it easy
for the applicant tracking system to categorize the information.
If you are working towards a degree or certification that is a
requirement for the position, do include it on the resumebut make
sure you include a phrase such as Pursuing (name of credential) or
Degree anticipated (date).
Do check your e-mail after applying for a position online. Some applicant
tracking systems acknowledge submissions, but because these are
automated responses, it may be diverted to your Spam folder.
Do be mindful of special characters and accents you use on your
resume. Some words and phrases can be misinterpreted by an
applicant tracking systemfor example, accented words. The word
resume itself is not ATS-friendly. The ATS does not recognize the
accented letters. Instead, it reads it as r?sum?.
Do not list your credentials (MBA, CPA, etc.) next to your name.
Include that information on a separate line.
Do not include skills you dont possess on the resume as an attempt
to trick the applicant tracking system into selecting you. (Remember,
the resume will eventually be reviewed by a human.)
Do not mix different font styles and sizes in your resume.
Do not submit multiple resumes to the same company. Applicant
tracking systems have a memoryall those previous submissions
remain in the system. You can apply to multiple related positions, but
make sure the resume information is consistent (the number of years
in a particular job, for example) because the hiring manager will have
access to the other versions too.
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Chapter
Companies are
increasingly relying
on social networks,
such as LinkedIn
and other online
social networks,
to evaluate the
suitability of any
candidate.
Other Marketing
Documents: Leadership
Addenda, Bios, Visibility,
LinkedIn
Online Resume
For the past ten years, the importance of a job
seeker having an online presence has grown
exponentially. There are many reasons why
having a paper resume only just wont cut it in
todays multimedia world. Just one year ago, over
30 percent of employers were using Facebook
and LinkedIn as resources to find potential
employees. The percentages have changed in
just a year to over 50 percent. It could be a costly
mistake if you dont have an online resume.
1. Dont be tempted to just copy your paper
resume into an online resume. One key
benefit to having an online resume is that
it should contain keywords. Keywords are
how people find you online. Using certain
keywords in headers, URLs, and links can
get you ranking online. Recruiters and hiring
managers also use LinkedIn as a resource
and keyword search candidates on a regular
basis. Do you know what keywords are best?
The most effective keywords would relate to
your position and industry.
2. The world is moving so fast today, most people
dont have time to read resumes; they scan
them first. The same is true of online resumes,
and even more significant is a format that
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allows people to scan the screen and get value and content quickly.
Formatting Tips:
a. Bullet point key accomplishments. (Front-loaded with results
first, action second. No lengthy paragraphsthe reader will not
read it at first glance.)
b.
Keep a good proportion of white space. Dont clutter with
distracting formatting or overly compact spacing.
c. Create sections in your resume with clear headings. This allows
the reader to skim to the most important sections first.
d. Leverage the advantage of being able to use hyperlinks, images,
and video. Use caution not to clutter page while keeping it
visually appealing.
3. Accurate online identity is essential during a job search. If your
paper resume shows that you have a masters degree, but your
LinkedIn profile shows only a bachelors degree, the hiring manager
may question truth vs. fact. Conflicting information can hurt your
chances and create a negative impression.
Controlling all the information that is out on the Internet is practically
impossible. Keep a close eye on your online identity. You want to avoid
an issue where a person with the same name (whose reputation is less
than stellar) gets mixed up with your profile. It can and has happened,
so be alert.
The valid point here is that companies are increasingly relying on
social networks such as LinkedIn and other online social networks as
well as video profiles, surveys, and even online challenges to evaluate
the suitability of any candidate. Make it easy for recruiters and hiring
managers to find you by having a keyword-driven online resume and
LinkedIn profile, and that your job search tools include more than just a
regular resume.
Websites like http://www.intrvue.com, and http://www.careerfolios.com
are excellent resources for job seekers to create web resumes. The
multimedia venues offer web resumes for an individual to upload resume
content, graphics, references, and more.
LEADERSHIP ADDENDA Highlights critical leadership initiatives and
career-defining successes.
Chapter 6: Other Marketing Documents: Leadership Addenda, Bios, Visibility, LinkedIn
85
WAYNE FRENCH
CE O/ CO O / SVP MULT I-UN IT RE T AI L & CON SUMER SER V ICES

955 Avenue of Golf | Henderson, NV 89002 | (702) 663-4462 | wayne.french.jr@sbc.com
Critical Leadership Initiatives

With an entrepreneurial spirit, I drive transformation, service excellence and significant
top- and bottom-line growth through strategic vision, innovation and high-performance teams.
Identified incremental growth opportunity and delivered the "Frys for Business" division
Frys was dominant in the consumer electronics space, but growth percentage had started to trail off in spite
of market share gains. Frys senior executive team was challenged to find new customers and value
propositions to create organic growth. As Senior Vice President, I led a team, which identified new value
propositions that addressed the unmet technology needs of the small business customer.
Solution:
Leveraged existing enterprise structure and capabilities combined with new, complimentary
business models:
Created two new channels of sales (call center and on-site consulting) to target small
businesses.
Established sales strategies, support capabilities, operating model, budgets and P&L,
performance measures and scorecards, and talent management to successfully launch and
operate these new channels.
Opened a call center as a direct-sale model (similar to HP) with telephone consultants
that had access to a much wider assortment of business products than was typically
available in stores.
Impact:
Originated a $2.5 billion business model focused on the needs of small business customers
delivered through the multi-channel offering of retail, call center and on-site consulting.
Individual sales often amounted to over $250,000 and were extremely profitable.
Analysis:
I lead innovation and continuously seek business growth opportunities. I helped Frys
identify a new revenue stream outside of the "Big Box" channel through on-site consulting
and call center models. All channels in this multi-channel business model (stores, call
center, on-site consultants) worked together to more effectively serve customer needs,
making Frys offering unique and providing a distinct competitive advantage.
Transformed the retail operating model

Tech City's store operating model was outdated and did not adequately support the merchandising of current
products or the way customers should be served. The company had converted from a commission to a noncommission sales model several years prior. As Senior Vice President, I led the necessary changes to labor
scheduling, sales training and merchandising SOPs to support the new service model.
Solution:
Transformed the retail model through four critical elements:

Changed how labor was scheduled and deployed in stores: redrew sales zones to
improve sales teams ability to serve customers promptly.
Re-engineered management model: shifted from one size fits all to a stratified model
where management team structure was right-sized to each store based on footprint, staff
size and revenue/profit contribution.
Created a new workflow planning process, including better gate keeping at the company
level, scheduling work into stores at optimum day and time; and establishing a process to
validate that work was completed.
Developed learning centers in each district. One store within each of 75 districts served
as best-of-class store and as a training center for all stores in the district.
Impact:
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Eliminated $125 million of non-customer facing labor from stores and improved sales
conversion rates 12%.
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Wayne French Critical Leadership Initiatives Page 2

Analysis:
One of my key strengths is to lead organizational transformation, combined with

developing and executing growth strategies. As such, our company was well positioned to
have a sales and service offering to compete more effectively in the marketplace.
Created capability for dramatic new store expansion and increased profitability
Frys had been growing at the rate of 10 to 15 stores per year with most new stores losing money in the first
year because of challenges with the store opening process. As Vice President of Operations, I restructured
the store opening process and created excellence of execution to support companys domestic and Canadian
growth strategy for both standard prototype and new, smaller concept stores.
Solution:
Significantly improved store opening execution to best-in-class:

Brought in new leadership talent for the store opening team.
Developed a cross-functional team (merchants, visual merchandising, real estate, IT, HR,
retail operations) to build and execute the plan.
Assembled several store-opening teams in the field that had flexibility to move throughout
the country, which created the opportunity to open new markets with multiple stores.
Launched a training program Grand Opening University for new store management
teams.
Worked closely with HR and field leadership to build a bench for future new store
leadership.
Impact:
Company opened 75 new stores per year (up from 10) with each new store attaining
profitability in the first year.
Analysis:
New stores added $1.75 billion of new revenue and incremental earnings.
Opening process was known internally as core strength of the organization and externally
as best-of-class.
I drive operational and service excellence, as well as leverage current capabilities and
innovation to make growth happen. This effort provided the capacity to meet and exceed
our companys domestic and international retail expansion goals.
Initiated profitable new revenue opportunities from customer traffic and credit
penetration
Frys was not tapping additional value by capturing, growing and retaining customers. As Vice President of
Operations, I spearheaded innovative, profitable new revenue opportunities that sparked an industry-wide
trend through Gift Card expansion and increased credit penetration.
Solution:
Gift cards were sold at the registers, accounted for approximately $305 million point of
sales, and translated to $660 at redemption. Devised plan to grow Frys gift card sales to $1.2
billion at point of sale and more than $1.5 billion at redemption (providing 7% of incremental
company growth):
Impact:
Cross-merchandised gift cards in with product categories to be sold as an add-on.

Worked with advertising and merchant team to gain share of voice in weekly advertising.
Developed sales training, performance objectives, and incentive programs and rallied field
organization to support the growth effort.
Results were enormous! Gift card sales more than doubled to $675 million in the first year with
nearly $0 extra cost. Revenues of $1.5 billion at redemption were cited as the reason company
exceeded its earnings forecast that year.
Sales continued to grow to $875 million the following year ($1.9 billion at redemption).
Success of the Frys gift card program sparked the entire industry and was copied by major
players such as Lowes and Target.
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Wayne French Critical Leadership Initiatives Page 3

Solution:
In addition, the company transacted only ~10% of its business (well below other retailers) on the
private label credit card. However, an opportunity existed to double the penetration.
Developed training to sell the card benefits, performance targets and score cards.
Created in-store merchandising to promote the programs benefits
Worked with Credit Executive Steering team to map out a strategy to drive penetration.
Impact:
Credit penetration surged from 10% to 18% of sales in approximately 16 months. Membership
grew in the millions with a $22 million reduction in transaction costs. The programs enabled the
company to take a giant step in developing customer acquisition, retention and insight.
Analysis:
This is an example of my ability to create a culture of both innovation and performance.

The increased credit penetration contributed to substantial profitable growth while the Gift
Card program was leveraged to acquire new customers; make a sale when a product was out
of stock; and drive incremental sales. As gift card popularity grew in the industry, it
became a method for driving traffic to stores during all gift-giving eventsChristmas,
Mothers Day, Father's Day, graduations, weddings, etc.
Provided strategic vision that created competitive advantage

Wilmington Furniture, a long-time furniture retailer with 45 locations, was accustomed to being the clear
market leader. However, the company lost revenue over the years because of the declining Illinois economy and
housing market, as well as new competitors. Sales had declined to $350 million per year from a high of $500
million. As CEO, I took on the challenge to develop the companys strategic plan to maintain and grow market
share.
Solution:
Created and executed a comprehensive business plan to grow the company:
Impact:
Bedroom and bedding sales increased 18% and extended Wilmingtons lead as the #1 bedding
retailer by far in Illinois:
Analysis:
Identified categories to expand within the existing building footprint.

Transformed the website to include ecommerce.
Identified opportunity markets in MI, OH and IL that could be served by current
distribution capabilities.
Identified three acquisition targets.
Launched a new prototype Pure Sleep storea differentiating value proposition that
capitalized on the emerging interest in the health benefits of a better nights sleep.
Identified longer-term growth opportunities that leveraged current capabilities
(appliances, home theater).
Internet sales grew exponentially by 5X.

Opened the first Pure Sleep free-standing store and also retrofitted the concept into
existing/traditional stores. Bedding ticket item was 22% higher in Pure Sleep settings.
Initiated process of acquiring a patio/casual retailer.
Despite the economic climate, I provide vision and effective leadership to turnaround
organizations. Our company was now positioned to retain #1 share in its marketplace and
to grow into other markets, which would allow company to double in size with no outside
investment.
PROFESSIONAL BIO A professional bio is much like a LinkedIn

profile summary. It should succinctly communicate who you are in a
summary/overview. It can have a storylike tone to it, different from a
resume. It is also good to use for a more discrete networking tool for
potential positions. Other uses for professional bios include:
1. Member of board of directors
2. Involved in community organizations
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3. Contributor to industry publications

The length of a professional bio can vary, from a scaled-down version
of one paragraph for online media to one that includes presentation
materials of two to three pages. Optimal length is about one page.
D ONALD W HITE
335 Lightening Place
Hillsboro, PA 19019
(215) 609-4450
white.da5@verizon.net
E X E C U T I VE B I O
Change agent driving unprecedented industry-leading revenue and market share results
for technology products and services in the U.S. and internationally through astute
P&L management, incisive problem solving, innovative marketing and product development,
and adept people/team leadership.
Donald Whites distinguished career encompasses revitalizing failing business units, resolving critical
business challenges, innovating several industry firsts, and delivering breakthrough results in executive
marketing, sales, and divisional roles for the past 12 years at Davis Enterprises, $1.6 billion global
technology leader in the manufacture of printing technology.
Promoted rapidly to senior marketing executive roles for the U.S. Davis Enterprises headquarters and a
$350 million divisions of products, services and consumables, he holds three concurrent roles as Chief
Marketing Executive, Senior Vice President of Product Management and Senior Vice President of
Consumable Sales. He also serves as Executive Board member.
He currently leads a 125-person team in the U.S., Canada and Mexico and directs global marketing and
product lifecycle management for the companys 9 product lines and 475 products. He restructured the
Product Management organization, driving tactics and partnerships that solidified the Companys
reputation as the technology-dominant market leader in hardware, software consumables and services.
He has spearheaded the launch of 28 hardware, software and service productsas well as opened the
industrys largest demonstration facilityand streamlined time-to-market of new product launches by
31%. Five of the products have earned the Printing Industries of Americas InterTECH Technology
Awardthe industrys most prestigious honor for major industry impact.
The printing technology industry has changed dramatically during the past 15 years, and James has been
on the cutting-edge of the changes that have driven the companys success. He has delivered pivotal
business-building results while leading the organization through successful restructurings, acquisitions,
divisional start-ups and growth strategies.
For example, he was instrumental in returning the company to market dominance after the 2004 and
2010 recessions, with 58% of market share and the industrys highest favorability rating at 65%. Donald
restructured the field sales and service organization and Davie Enterprises North American headquarters,
including delivering $54 million in cost savings and improving morale. These accomplishments are even
more significant in light of the simultaneous 32% reduction-in-force. In addition, he invented the
Magalog, a combination magazine and product catalog, which decreased direct mail, costs by 88%
while increasing participation levels to over 30,500 subscribers.
His career with Davis Enterprises began in 1996 as Divisional Vice President, International Sales, where
he rapidly established himself as a key leader in the company by more than doubling international sales
in only three years and opening 186 distributorships in 75+ countries.
Promoted to Corporate Vice President, Direct Marketing and Sales in 1998, Donald created the National
Development Sales Organization and the Companys first direct marketing call center, which generated
$50+ million in equipment sales over a three-year period. Subsequently he rose to Vice President and
Senior Vice President of Marketing (2002 to 2007), during which he reorganized the Marketing
89
department and elevated the Companys image as the industrys leading solution supplier while improving
marketing cost structure and efficiency, saving millions of dollars annually.
Donald also pioneered the Companys Consumables business line from inception to a $52 million a year
division. He built the divisions sales organization and opened a national call center that has produced
$155 million in product, accessories and service sales since its inception in 2004. He also established an
online store that has surpassed $165 million in sales with over 50,000 customers.
Donald is a consummate leader and coach, known for developing people to achieve peak performance
and creating work environments that foster high employee engagement as well as superior productivity.
For example, Donald hired and mentored seven of the organizations top 10 sales performers. His
negotiation skills are top-notch, having secured benchmark partnership agreements with industry leaders
such as Print Shop International, Staples Printing, and KMS.
Donald has extensive experience in industry and board leadership, where his industry knowledge and
expertise are highly sought. He serves as an Executive Board Member of the Printing Industries of
America and chairs the Board of Directors for University of Pennsylvanias Institute of Packaging &
Graphic Design. He has delivered keynote speeches for the Mexico Bureau of International Tourism and
Trade and the Michigan Print Production Association, served as an Executive Instructor for Franklin
Covey, and lectured at the University of Austin and UCLA. During his career, Donald has earned several
awards, including TELLY Award, Premier Print and CINE Golden Eagle.
He holds a Bachelor of Arts degree in political science from University of Notre Dame and is a graduate of
the prestigious International Executive Development Program for Davis Enterprises.
LinkedIn Profile
LinkedIn has become
the first point of contact
many recruiters have with
prospects.
Jean Cummings
This profile is the go-to
place for interested hiring
managers and recruiters
who want to learn more
about a candidate whose
resume they have read.
LinkedIn is the perfect
place to express more of
your unique value, not
simply to duplicate what is
already known.
Debra OReilly
and compelling.
Having an online presence on LinkedIn

can be important in your job search.
Your LinkedIn profile can present your
credentials to prospective employers and
hiring managers, increasing your chance of
securing an interview.
Your LinkedIn profile should complement
your resume, but it shouldnt duplicate it
directly. To have a strong online presence,
you must be clear about who you are and
who you are not. (An unfocused LinkedIn
profile may be worse than no profile at all.)
Your LinkedIn profile can also be more
comprehensive than your resume since it
offers you more room to showcase projects,
publications, and experience.
A successful LinkedIn profile gives readers
a snapshot of who you are and how you can
contribute to their organization. You must
understand and be able to articulate and
communicate what makes you exceptional
The purpose of this section is to help you develop a LinkedIn profile that
will lead to job opportunities, contacts from prospective employers and
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recruiters, and increased visibility online. All of these will help in your job
search.
One of the most effective ways to establish a presence online (so that
you are found when someone Googles you) is with a LinkedIn profile.
You want an online profile that you control, that you can take with you
(independent of any employer), and that demonstrates what kind of
job candidate you are (and what you do). Best of all, LinkedIns basic
features are free.
Your LinkedIn profile is a marketing piecenot a biography or a resume.
Its not designed to outline your entire professional history. Instead, it
provides enough information to get people to connect with youand/or
make a contact with you. Because its a marketing piece, you need to
come up with a headline that will instantly attract the attention of your
reader. You have approximately twenty seconds to catch the attention of
a visitor to your profile. Consequently, you must find a way to stand out
in a crowd. If your profile is like every other profile on LinkedIn, you wont
stand out, and you wont be found as easily.
One of LinkedIns most robust
features is the ability to connect
to decision makers and hiring
authorities through the side
door that is, leveraging
introductions to the people
who know the right people. Job
seekers should build a flexible
library of communications for
specific LI scenarios, ranging
from I see you are connected
with xxx and would very much
appreciate an introduction
to I see we share a common
interest in xxx and would love
to learn more about how you
got involved in this association.
Personalizing and warming up
those introductions is key to
cementing a connection, but its
easier when a job seeker doesnt
have to reinvent the wheel each
time he or she reaches out.
Jan Melnik
Standing out with your LinkedIn profile

can mean highlighting the strongest
qualifications you have for an
employer in your LinkedIn headline,
backing up those qualifications with
accomplishments throughout your
profile summary, and using strategies
that will help you become found by the
people who most need someone like
you.
Dont try to be all things to all people.
Although you can create different
targeted versions of your resume to
target different types of positions,
youre limited to one LinkedIn profile.
On LinkedIn, as on your resume, one
size does not fit all.
An interesting fact for job seekers
is that 39 percent of LinkedIn
members are managers, directors,
business owners, C level officers, or
vice presidents. And 93 percent of
recruiters are looking for candidates
on LinkedIn. It has become the
most popular social network site for
recruiting.
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The most difficult part of creating your LinkedIn profile is sounding

original. By articulating what makes you unique and valuable, you will
attract attention from prospective employers. Be specific about what
distinguishes you from others with a similar job title.
The answers to these questions may give you some ideas for creating
your LinkedIn profile and headline:
1. What specific job titles are used to describe someone in your
position? (Be specific regarding level, functional role, and industry.)
2. In performance reviews, in what areas do you receive the highest
scores or the most positive feedback?
3. What is the most important part of your current job?
4. What is your biggest achievement in your job? Have you saved your
company money, helped the company make money, or helped it
become more efficient, improve safety, improve customer service, etc?
5. What are your top three skills?
6. What are you best known for at work?
7. If you were asked to select your replacement, what qualities would
you be looking for?
8. What kind of challenges at work do you most enjoy working on?
9. Do you have any specific training or credentials that distinguish
you?
10. What makes you different from others (job titles)? Is there an area
where you are better than others?
11. Can you distinguish yourself by the geographic area you work in or
your years of experience?
When someone searches for you on LinkedIn, he will see three things:
your name, your LinkedIn headline, and your location. In many cases,
hiring managers and recruiters will make the decision to read your full
LinkedIn profile based on just these three things. Consequently, the
LinkedIn headline acts like a newspaper or magazine title. It gives the
reader an idea of what your profile will include (just like a newspaper
headline previews a story). Being specific results in a much better
headline. Great headlines attract attention, and the more people who
view your LinkedIn profile, the better your chances of connecting with
the right person who can lead you to your dream job.
Your headline needs to quickly identify you as a certain type of person
e.g., manager, or executive, or someone who specializes in a certain
field or industry.
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A well-written headline will also help you to structure the rest of the
information you include in your LinkedIn profile. If the information
doesnt support the headline, consider whether it should be included at
all. Remember, focus is important.
Note: LinkedIns default for your headline is your job title and company.
If you dont change it, this is what LinkedIn will show on your profile.
The Role of Keywords in Your LinkedIn Profile

Keywords also play an important part for you in being found by people
who dont know you on LinkedInthis is particularly true for job seekers
who are hoping for contacts from prospective employers and recruiters.
Keywords are a list of words and phrases that are related to your work
they are the words that a prospective employer would search for when
trying to find someone like you. LinkedIn headlines are searchable
fields using the People Search function when someone is looking for
particular skills, interests, qualifications, or credentials.
You can also incorporate keywords throughout your LinkedIn profile,
including:
1. Your LinkedIn profile headline
2. Current and former work experience
3. LinkedIn summary section
4. Specialties or Skills section
Where can you find keywords? Brainstorm them. Write down a list of words
that relates to you, your work, your industry, and your accomplishments.
Try to come up with as big of a list as you can; you will narrow it down
later.
You can also find keywords in job postings or job descriptions. Check
out online job boards for positions (dont worry about where the job is
located; just find positions that are similar to the one youre seeking and
write down the keywords.)
You can also find broad job descriptionswith plenty of keywordsin
the U.S. Department of Labors free Occupational Outlook Handbook
(http://www.bls.gov/ooh/).
Another great research tool is Googles AdWords Keywords Tool, which
can be found at: https://adwords.google.com/select/keywordToolExternal.
You can use keywords you identified through your earlier research, and
it will suggest related keywords (it will also tell you the popularity of the
keywords you enter as they relate to current Google search results).
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Now its time to narrow down your keywords and pick a top ten that you
will use in your LinkedIn headline and profile.
The keywords that you select for your profile must fit two criteria:
1. They must speak to your onlynessthat is, what you want to be
known for.
2. They must align with what employers valuethat is, what they want.
Focusing on these areas enables you to get the most out of your online
efforts while differentiating you from other job candidates with the same
job title. You need to express clearly: I am this. Someone who is
reading your LinkedIn profile should be able to recognize you in it. If
what you wrote could apply to anyone with your job description, revise
what youve written.
How to Write an Attention-Getting LinkedIn Headline

The headline and the first two to three sentences of your LinkedIn profile
summary are critical to making connection and securing opportunities
from recruiters and hiring managers.
You can learn a lot about developing your profile from online dating
sitesbecause the concept is the same. You have to get someones
attention. Your profile may be the first impression that hiring managers
have of youso make it count! Youre trying to get them to take a first
step and reach out to connect with you.
Focus on what you have to offer a prospective employer; dont focus on
you. The information you provide should be 80 percent about what you
have done for your current employer (accomplishments-oriented) and
20 percent about you and what youre looking for. Unfortunately, most
LinkedIn profiles (especially the Summary section) are the reverse.
Think of it this way: Prospective employers are tuned in to a particular
radio stationits called WIIFM. All employers are listening for is: Whats
in it for me? (WIIFM). Remember: Employers hire for their reasons, not
yours.
What proof do you have that you can offer the employer the results they
are seeking? Quantify your accomplishments as much as possible in
terms of numbers, percentages, and dollar amounts.
Dont copy someone elses LinkedIn profile. Be original! Look at other
profiles for ideas, but dont copy someone elses headline or summary.
Remember, your online presence must speak to your onlyness. Also,
give your profile some personality!
People who make a connection with you through your profile are more
likely to contact you about a career opportunity.
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Formula for Writing an Effective LinkedIn Headline

There are generally two schools of thought when it comes to writing
your profile headline. The first is using a narrative or descriptive title; the
second is simply using keywords separated by commas, bullets, or the
pipe symbol on your keyboard (|).
LinkedIns current algorithm gives higher ranking to matching keywords,
so strategy number 2 appeals more to computer searches while
strategy number 1 appeals to human readers. Eventually, all profiles
found through computer searches will be reviewed by a human being,
however, so it is important to balance readability with the inclusion of
keywords.
You are limited to just 120 characters in your LinkedIn headline, so its
also important to be succinct and direct.
Things you can consider including in your LinkedIn headline:
1. Job titles
2. Types of customers/projects you work with
3. Industry specialization
4. Brands youve worked for
5. Certifications or designations
6. Geographic territory specialization
Note: If you dont write your own headline, LinkedIn will create one for
youusually, the most recent job title in your profile and a company or
organization name. This is very similar to strategy number 1, so this is
the most common type of LinkedIn profile you will see on the site.
To improve readability, capitalize the first letter of each of the words in
your headline.
Here are some strategies for writing your LinkedIn headline, along with
the advantages and disadvantages that go along with each tactic.
1. Keep It Simple. Say it simply and directly: your job title and the
company you work for. This is a good strategy if your job title is a
strong keyword and/or the company you work for is well-known. The
advantage is that it clearly communicates who you are and what
you do; the disadvantage is that it doesnt set you apart from many
others who could claim those same credentials.
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This strategy can also use the following formulas:

1. (Job Title)
2. (Job Title) at (Company Name)
3. (Job Title) for (Industry) at (Company Name)
4. (Job Title) Specializing in (Keywords)
For example, here is an example of a headline that incorporates a job
title and keywords:
2. What You Do. This strategy focuses on job functions instead of job
titles. The advantage to this headline strategy is that job functions
often make excellent keywords. The possible problem is if you
simply string together a bunch of job functions without creating a
story to explain who you are (along with what you do), so make sure
you add some context to your keywords/job functions.
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This strategy can also incorporate key projects and/or the names
of key clients or important employers, especially if any of those have
high name recognition value. You may also wish to include a specific
industry or geographic area to your job functionfocused headline.
Here is an example that uses job function and targets the kinds of clients
this consultant serves:
3. The Big Benefit. Its important to identify the primary benefit you
have to offer a prospective employer. Target what author Susan
Britton Whitcomb says are Employer Buying Motivators in her book
Resume Magic. The twelve specific needs a company has include
the companys desire to: make money, save money, save time,
make work easier, solve a specific problem, be more competitive,
build relationships or an image, expand their business, attract new
customers, and/or retain existing customers.
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How can you be a problem solver for your next employer? Think about
the job you want and what your next boss would want in an employee in
that role. Make that the focus of your headline.
This can be expressed in several different ways:
1. (Job Title) That Gets (Results)
2. (Adjective) (Job Title) with a Track Record of Success in (Results)
For example:
Be specific! Adding numbers and other specific wording can make your
LinkedIn headline much more powerful. Here is the same strategy, but
this one quantifies the scope and scale of the benefit to the employer:
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But try not to include the Top 10 Overused Buzzwords in LinkedIn

Profiles in the United States. Here is the 2011 list:
4. An Enthusiastic Testimonial. This headline strategy works best

when youve received honors or recognition within your field. This
can be an extremely effective strategy if you word it correctly. Its
important that the designation is clear enough to stand on its own
without too much detail. It if requires too much explanation, you
may not have enough room within LinkedIns 120-character limit.
A word of caution, however: Dont trade on honors or recognition
that are too far in the past. Four-Time Presidents Award Winner for
Revenue Growth in the Ball Bearings Industry isnt as impressive if
those awards were for 1998, 2001, 2003, and 2005.
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This strategy also works if you can make a claim that is defensible (if the
statement is arguably true). Put the claim in quotes so it appears as if
it was published somewhere.
If you are having trouble writing your LinkedIn headline, write a very
rough draft. It doesnt matter if its not good, or if you have to leave some
blanks. Having a framework will make it easier for you to complete later.
Go ahead and finish writing the rest of your LinkedIn profile and then
come back to it. Oftentimes, the headline will become much clearer at
that point. (Just remember to review your LinkedIn profile to make sure
all the information youve included supports the focus of the content, as
directed by the headline and summary.)
You can also look on LinkedIn for inspiration. Check out the headlines
and summaries of people youre connected with, or do a search for
others in your field. Just remember not to copy their information; instead,
use it as inspiration.
How to Change Your LinkedIn Headline

Sign in to your LinkedIn account. From the main menu, choose Edit
Profile under the Profile tab.
On the Edit Profile page, click the Edit button next to your name.
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You will be taken to a Basic Information page where you can type your
headline into a text box labeled Professional Headline.
Theres one more thing you should consider on the Basic Information
page. Remember, LinkedIn will display your name, headline, and
location on its search results page. You can adjust what information
LinkedIn shows in the results using the Location & Industry section. Be
sure to click Save Changes before leaving the page.
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Writing Your Profile Summary

The Summary section of your LinkedIn profile is a vital part of your
LinkedIn presence. You have two thousand characters to give readers a
brief snapshot of who you are.
The first two to three sentences need to instantly get your prospects
interested in your profileor, even better, get them excited about
reading the rest of your profile. How do you add more value to the
company, or solve problems better than other job candidates? Your
LinkedIn summary can set you apart from other job seekers on LinkedIn
by demonstrating that you understand what employers wantand what
you have to offer that meets that need.
Address these questions:
1. How will your next employer benefit by hiring you? Quantify the
value in terms of numbers, money, and/or percentages. Use specific
numbers and facts to build credibility.
2. What experience can you offer that will provide value to your next
employer?
3. What additional skills do you have that set you apart from other
candidates with a similar background?
Write naturally and conversationally. In contrast to your resume, you
should use pronouns in your summary. Speak in the first person, not
third person. (I did such and such.) Write as if youre speaking to an
individual reader. Make it personal. Be sure to emphasize outcomes
as well as what makes you uniquely qualified to do the job you do. Try
to find a common THREAD through your work. Then once you have a
theme, use storytelling principles to write your summary as a narrative.
Have a beginning, a middle, and an end.
Your summary can be anywhere from a few sentences up to a few
paragraphs. But dont waste any wordsmake the most dramatic,
powerful, attention-getting statement you can. Dont use any more
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words than is necessary, and dont be overly flowery in your language.

The point of the first sentence is to get the prospect to read the second
sentence. And the next sentence. And the next.
Be conversational and informal in your tone. Use contractions (youre
instead of you are). Every word counts! And pay attention to grammar
and spelling. Make sure there are no mistakes in your profile. Re-read
and edit it. Have a colleague, friend, or spouse read it. Copy and paste it
into a word processing program and run a spell check on it.
You can also use asterisks, dashes, hyphens, and other keyboard
characters to format the summary and make it easier to read.
Here is Jane Jobseekers profile summary:
Notice the format:

1. In the opening paragraph, draw attention to issues, challenges, or
problems faced by your prospective employer.
2. In the second and third paragraphs, demonstrate the value you
offer to employers by quantifying the accomplishments in your
current position (ideally related to the problems outlined in the first
paragraph).
3. In the fourth paragraph, talk about why you might be open to inquiries
(if you are a passive candidate). If you are unemployed, you might
state the reason why your most recent position ended (if the company
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closed, for example), or that you are available immediately. Give the
reader information on how to contact you. (Note: LinkedIns Terms
of Service prohibit you from providing your e-mail address directly
in this section. Instead, direct them to connect with you on LinkedIn,
or use one of your links to provide a method for direct contact.) You
can also use the Personal Information section to provide a phone
number.
Using these strategies, you can develop a LinkedIn headline and
summary that will lead to job opportunities, contacts from prospective
employers and recruiters, and increased visibility online for your job
search.
LinkedIn Strategies
Typos. This may seem silly to some, but this is a real turnoff to viewers
of LinkedIn profiles. LinkedIn does not have an automatic spell-checker,
and simple errors in company
It is critical to have a nice headshot names, job descriptions, etc., can
for your photo and detrimental to not sabotage you. I recommend writing
have a photo of yourself. It should
up content in a Word processing
be professional looking without
program
and
spell-checking
artifice, and make the reader of your it before transferring it over to
LinkedIn.
profile want to meet you!
Jill Grindle
In addition to your profile, LinkedIn
yields a lot of information about
your interests and areas of
expertise. Are you active on
groups? Whom do you follow?
Does your activity on LinkedIn fit
your professional brand? Create
a cohesive branding image. Use
LinkedIn not only to build your
brand, but also to expand your
network and research capabilities.
Have you identified an ideal
employer? Learn about the
company and mine for contacts
through the corporations LinkedIn
page or Groups.
Debra OReilly
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Profile Picture. In previous times

a photo on your resume would be
considered prejudicial. However, in
todays world, a picture can make
a difference to someone viewing
your profile. It has been proven that
LinkedIn profiles with pictures get
more views. Of course, the picture
needs to be a professional headshot
and not a relaxed, kickback photo
from a weekend event.
LinkedIn Groups. Reaching out
to people you dont know through
LinkedIn groups is much easier
and youll likely get a response.
Connecting to someone in an
alumni group is a way to get through
to someone you dont know, but
have something in common with
both being alum of the same
university. There are a lot of ways
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to use groups. Helpful information can be found at: http://help.linkedin.

com/app/answers/detail/a_id/1164 . Also, dont forget to customize your
request to connect with a more personal message.
Incomplete Summary. It is crucial that you showcase your experience,
talents, and skills in the Summary of your LinkedIn profile. The Summary
is one of the most important sections. Weaving keywords into this area
also makes it easier to be found by hiring managers and recruiters who
are looking for good candidates.
Profile Sections. LinkedIn helps you create sections in your profile to
highlight certain jobs or skills, to make it easier for the reader to grasp
information about you quickly. If you have acquired a lot of certifications
during your career, you can create a separate section for that. Check
out the options that should show up right under your main profile box.
Look for: Add Sections to reflect achievements and experiences on your
profile.
Skills. This is one of the major tools that recruiters look at. LinkedIn has
thousands of skills listed in the system, and your profile will pop up more
often in search results if you use them. Trouble is, some people think
that if they put obscure skills in their profile, it will distinguish them from
others. However, if LinkedIn doesnt recognize the skill, it wont help you
get found by recruiters.
Recommendations. References are still a necessary part of the hiring
process. Recommendations on LinkedIn should be specific to a project
or interaction that you had with the person making the recommendation
(similar to what is listed on a typical reference sheet). Having details in
the recommendation is far more effective than a generic shout-out.
Advanced Search Tools. Are you using the Companies tab in
LinkedIn? You can search companies for current opportunities. Yes, you
can use the same strategies and tools as recruiters to find companies
that currently have job openings. Take this search one step further, and
refine your search by keyword, industry, location, and more.
Social media has a huge impact on job search today, and LinkedIn has
come to the forefront of the business community. Preventing mistakes on
LinkedIn can result in better overall success in finding job opportunities,
being found by recruiters, connecting with industry movers and shakers
and so much more.
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Chapter
Your Professional
References
At some point in the hiring process, a recruiter,
hiring manager, or human resources manager will
be asking for references. Dont be misled by the
Internet thinking that people will find everything
they need to know about you online and not ask
for references. This is still an important part of
checking out any job seeker. Recruiters expect to
hear raving comments from a reference. Only use
someone you can rely on to sing your praises.
Establishing a strong and credible set of references
can make the difference in obtaining a job offer or
not. This critical step in the employment process
is often regarded as something that you, the
candidate, take for granted or cannot control. This
should not be the case.
Reference checks are normally made toward the
end of the interviewing process, either just before or
just after a selection decision has been made by the
hiring organization. Most companies make phone,
rather than letter, inquiries. This allows them to better
judge the responses by the tone of the person giving
the reference. This discussion centers around the
verification of the information and feelings obtained
in the interview process; references provide a
witness to your accomplishments and personal
attributes. Generally speaking, references involve a
discussion of:
Relationship to Candidate
Accomplishments
Strengths
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Weaknesses
Personal Traits/Interpersonal Skills
Reasons for Leaving
Building Your Reference List

When asking people to be a reference, find out what they is most
comfortable speaking about. Consider the perspective they will be
coming from, i.e., coworker, boss, a person you managed, etc. If that
person is a coworker, would he or she talk about how easy it is to work
with you? Or, if it is your boss, how well you take direction and have
initiative? Common sense dictates that if you had an argument with your
boss and quit that you dont use him as a reference. Find other bosses or
supervisors in your past who will give a positive reference. Be sensitive
to a potential reference, making sure he or she realizes that they have
the option not to be included in your reference list.
Sometimes people will ask you to write what you want them to say
so they know what you need them to showcase about your working
relationship. You dont want to put words in their mouth, just the general
idea of what skills, talents, accomplishments, and leadership style that
they can report on your behalf. In preparation, help them recall specific
instances that relate to your working relationship. This will refresh the
skill, talent, or accomplishment in their minds. You could also e-mail
them a bulleted list of achievements that directly relate to the work you
did together.
Never, never, never put a person on your reference list whom you have
not spoken with and verified they would like to be a reference for you.
You want everyone on your list to be informed of your job search, your
career target, and what you expect them to confirm.
360-Degree References
To help the hiring manager get an overall perspective of who you are
and what you can do, include a boss, a colleague, and a person you
managed in your list of references. Also, be prepared for recruiters to
ask for additional references who are not on your list. Yes, many times
a recruiter will ask your references, Who else do you know who worked
with John? Consider the next level of references who are connected
to the people you have on your list to make sure they are prepared
and willing to be interviewed by a hiring manager. You may need to
recommend to your references, If you are asked for someone who
can verify my strengths in XX, Bill Smith is willing to speak to a hiring
manager about that.
Chapter 7: Your Professional References
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Develop your list of references and carry it with you at all times. In most
cases, you will be asked to provide references after mutual interest has
been established, and sometimes even before you are called for an
interview, so be prepared.
Reference Questions
To assist you in understanding the types of questions that are asked in
a reference-checking situation, here is a prepared list for you to review.
You should determine which of these questions are appropriate for your
situation, and ensure that you have covered them adequately with your
former employers and associates.
What were the candidates responsibilities? Salary? Dates?
What was your relationship to him/her? How Long?
How would you rate the candidates quality and quantity of work?
How would you compare his/her performance with similar peers?
How would you describe the candidates attitude?
How were his/her relationships with his/her staff?
How well did he/she work with others? Why?
How well did he/she work under pressure? Example?
What was the most effective way to motivate the candidate?
How did you feel about his/her management practices and style?
How would you describe the candidates success in training,
developing, and motivating subordinates?
What do former subordinates say about the candidate?
What could he/she have done to produce even better results?
In your opinion, what does he/she need to do for continued professional
growth and development?
What were the circumstances under which he/she left your employ?
What do you think is the ideal position for him/her? Why?
Is there anything else you could add which would give me a more
complete picture of this candidate? Personal/family problems?
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Potential Reference Form

Name and Title:
Business Address:
Telephone (home and/or office):
Email:
How long have I known this
person?
What will this person say about:
skills/strengths?
my accomplishments?
my weaknesses / shortcomings
areas for development?
my reasons for leaving?
What else might this person say
about me?
Is there anything that this person
has agreed not to say about me?
Reference Confirmation and
Thank You Letter
Sent
Date
Here is a sample of what a typical completed reference sheet may look like.
Reference Sample
References
Ms. John Jones
National Compliance
Practice Leader
The X Company
1920 North Street,
NW, Suite 400
Washington DC 20036
202-222-2222
Relationship: Ten-year association as

a colleague participating on multiple
administrative, compliance, operational, and
technical employee benefit plan issues.
Will Verify: Breadth of regulatory knowledge
as it applies to multiemployer health/welfare
and pension plan administration. Strength in
multitasking and project management, applying
analytical and logical thought processes
across diverse project scopes. Outstanding
organizational/technical writing skills.
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Mr. Dennis James

Vice President
The X Company
330 North Brand
Boulevard, Suite 500
Glendale, California
91203
818-222-2222
Mr. Richard Scott

XYZ, P.A.
756 State Avenue,
Suite 400
Kansas City, Kansas
66101
913-222-2222
Ms. Margaret
Mendoza
Employer
Contributions Manager
Atlas Funds
754 Minnesota
Avenue, Suite 522
Kansas City, Kansas
66101
913-222-2222
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Relationship: Four-year collaborative

relationship across administrative,
compliance, operational, and technical
employee benefit plan issues. Recent
collaboration developing a total Health
Insurance Portability and Accountability Act
(HIPAA) solution strategy.
Will Verify: Scope of regulatory knowledge
as it applies to multiemployer health/welfare
and pension plan administration. Expertise
in juggling multiple assignments, strength
in multitasking/project management,
employing analysis and logic. Superior
organizational/technical writing skills.
Integrity.
Relationship: Ten-year affiliation, interfacing
on compliance and technical legal matters
impacting multiemployer employee benefit
plan administration. Recent interface
regarding HIPAA solution strategy.
Will Verify: Deep understanding of
regulations as they apply to multiemployer
health and welfare/pension plan
administration. Exceptional organizational/
technical writing skills. Integrity and
credibility.
Relationship: Eight-year relationship
as both employee and manager of
Employee Contributions Department.
Provided administrative, compliance, legal,
procedural, and technical support to Ms.
Shrivers department.
Will Verify: Comprehensive regulatory
understanding. Ability to communicate/
problem-solve across union and
management. Integrity and credibility.
Treats colleagues respectfully and places
participant needs ahead of personal
concerns.
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Online References
Recommendations can
also provide search
engine optimization (SEO)
resultsthey will help
you get foundboth on
LinkedIn as well as on
search engines.
Online references are a vital part of any

job seekers portfolio of career materials
today. One of the most influential online
references are found on LinkedIn. Since
LinkedIn has established itself as THE
professional social media networking site,
recruiters and hiring managers have been
searching its database first for potential
candidates for job openings. And checking
Bridget Weide Brooks
recommendations on LinkedIn has become
standard. Strategies for recommendations
are much the same as customary references, with a few unique ways to
highlight talents and skills online.
How to Give (and Get) LinkedIn Recommendations

With LinkedIn becoming increasingly important in the recruiting and
hiring process, having recommendations on your profile is important.
Great recommendations can be the difference in getting the job offer.
LinkedIn recommendations are a natural evolution of references and
letters of recommendation. However, they often are more credible
than these traditional documents because it is harder to fake a
recommendation on LinkedIn than it is to forge a letter. Since many
companies are restricting reference checks to verification of title and
dates of employment, a LinkedIn recommendation from a supervisor
and/or coworkerscarries weight.
LinkedIn has been described as a reputation engine. Thats an apt
description because your reputation does precede you onlinenot just
in your work history, but also in your LinkedIn recommendations.
Someone looking at your recommendations wants to know two things:
1. What are you like?
2. Are you good at what you do?
Recommendations are also vital in increasing your visibility on LinkedIn. In
order for your profile to be considered complete, LinkedIn also requires you
to receive a minimum of three recommendations. According to LinkedIn,
Users with recommendations in their profiles are three times more likely to
receive relevant offers and inquiries through searches on LinkedIn.
In addition, you can enhance your own reputation by providing
recommendations, because people viewing your profile can see (and
read) the recommendations you make. (Go to the persons profile on
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LinkedIn, and on the right-hand side of the page, youll see a box for
(Name) Recommends. You can see excerpts of their recommendations,
or click the link for See All Recommendations.
Recommendations can also provide search engine optimization (SEO)
resultsmeaning, they will help you get foundboth on LinkedIn as
well as on search engines. Use industry-specific terminology in your
recommendations. Keywords included in LinkedIn recommendations also
receive emphasis in search engine resultsespecially searches within
LinkedIn. When conducting a keyword search, all the keywords in a profile
are indexed, and profiles with a high match of relevant keywords come up
higher in the results listings. Although LinkedIns specific algorithms are
secret, some experts suggest that keywords in recommendations receive
double the rankings of keywords provided in the profile itself.
How many recommendations you have on your profile depends on how
many contacts you have. A good guideline is one to two recommendations
for every fifty connections. Ideally, these will be a variety of individuals
not just supervisors, but coworkers, people you supervise, and clients/
customers. Choose quality over quantity.
Recommendations should be built up over time. Because
recommendations have a date attached to them, dont try to solicit
all of your recommendations at once. Dont write and send your
recommendations all at once either. Recommendations are date
stamped, so the reader will be able to see when they were added to
your page. Its best if they are added gradually, over time.
Formula for a LinkedIn Recommendation

Before you write anything, take a look at your contacts LinkedIn
profile. Align your recommendation with the individuals LinkedIn
profile. Tie in what you write with his or her headline, summary, and/or
experiencereinforce the qualities he or she wants to emphasize in the
recommendation you write. Look at the existing recommendations he
has received too.
Some things to consider include:
1. What is he or she good at?
2. What did he or she do better than anyone else?
3. What impact did he or she have on me? (How did he make my life
better/easier?)
4. What made him or her stand out?
5. Is there a specific result he or she delivered in this position?
6. What surprised you about the individual?
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Choose the qualities you want to emphasize in the person you are
recommending. You may choose to use what author and speaker Lisa
B. Marshall calls the rule of threes. Simply stated, concepts or ideas
presented in groups of three are more interesting, more enjoyable, and
more memorable.
In general, you will want to showcase transferable skills, because these
will be the most relevant for your contacts when they are using LinkedIn
for a job search or business development.
The top ten skills employers are looking for in employees are:
1. Communication Skills (verbal and written)
2. Integrity and Honesty
3. Teamwork Skills (works well with others)
4. Interpersonal Skills (relates well to others)
5. Motivation/Initiative
6. Strong Work Ethic
7. Analytical Skills
8. Flexibility and Adaptability
9. Computer Skills
10. Organizational Skills
These are the types of attributes you can focus on in your recommendation.
Use the following formula for a LinkedIn recommendation to write a great
recommendation.
Here is a simple formula for a LinkedIn recommendation:
1. Start with how you know the person (one sentence). Give
context for the relationship beyond just the job title and organization/
company/school, although that can be a good way to start your
recommendation. (Ive known Amy for ten years, ever since I joined
XYZ Company. She was my lead project manager when I was an
analyst.)
2. Be specific about why you are recommending the individual
(one sentence). What qualities make him or her most valuable?
Emphasize what the person did that set him or her apart. What is his
work style? Does she have a defining characteristic? To be effective,
recommendations should focus on specific qualifications.
3. Tell a story (three to five sentences). Back up your recommendation
with a specific example. Your recommendation should demonstrate
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that you know the person well, so tell a story that only you could tell.
And provide social proof in the storygive scope and scale for the
accomplishments. Dont just say the individual youre recommending
led the teamsay he led a five-person team or a twenty-twoperson
team. Supporting evidencenumbers, percentages, and dollar
figureslends detail and credibility to your story.
4. End with a call to action (one sentence). Finish with the statement
I recommend (name) and the reason why you would recommend
him or her.
In the first sentence, you describe how you know the individual and give
context about why you are qualified to recommend him or her.
(Name) and I have worked together . . .
Ive known (name) for (how long) . . .
For the second bullet point, you can set up the description of his or her
qualities by providing an overview sentence. Here are some examples:
Able to delegate . . .
Able to implement . . .
Able to plan . . .
Able to train . . .
Consistent record of . . .
Customer-centered leader . . .
Effective in _________
Experienced professional in the _____ industry
Held key role in ________________
Highly organized and effective . . .
High-tech achiever recognized for . . .
Proficient in managing multiple priorities and projects . . .
Recognized and appreciated by . . .
Served as a liaison between _________
Strong project manager with . . .
Subject matter expert in _____
Team player with . . .
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Technically proficient in _________

Thrived in an . . .
Valued by clients and colleagues for . . .
Well-versed in the . . .
For example:
Mike had a consistent record of delivering year-over-year sales
revenue increases while also ensuring top-notch customer service,
working effectively with the entire seven-member sales team to make
sure the clients needs were met.
Jill is a subject matter expert in logistics, warehouse planning, and
team leadership. Her ability to take the initiative to ensure the thousands
of items in each shipment were prioritized for same-day processing
made her an indispensable member of the management team.
For the storytelling section, you can choose a challenge-action-result
format to describe the project:
1. Challenge: What was the context for the work situation on the
project? What was the problem that the project was designed to
tackle?
2. Action: What did the person youre recommending do? What was
his specific contribution?
3. Result: What was the outcome of the projectand can you quantify it?
Choose descriptive adjectives to include in your recommendations.
Instead of describing someone as innovative, choose a word like
forward-thinking or pioneering.
Here are some other descriptions:
Accessible
Accomplished
Accurate
Ace
Achievementoriented
Action-driven
Active
Adaptable
Adept
Adventurous
Aggressive
Ambitious
Analytical
Articulate
Assertive
Authentic
Authoritative
Award-winning
Bilingual
Bold
Bright
Budget-driven
Calm
Capable
Caring
Charming
Cheerful
Collaborative
Colorful
Committed
Communicative Communityoriented
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Competitive
Computersavvy
Confident
Congenial
Connected
Conscientious
Conservative
Convincing
Cooperative
Courageous
Creative
Credible
Culturally
sensitive
Curious
Customerfocused
Customeroriented
Daring
Deadlineoriented
Decisive
Dependable
Detail-minded
Detail-oriented
Determined
Devoted
Diligent
Diplomatic
Directed
Discreet
Dramatic
Driven
Dynamic
Eager
Earnest
Easygoing
Effective
Efficient
Eloquent
Employeefocused
Empowered
Encouraging
Energetic
Enterprising
Entertaining
Enthusiastic
Entrepreneurial
Ethical
Exceptional
Experienced
Expert
Expressive
Extroverted
Fair
Flexible
Forceful
Formal
Forwardthinking
Friendly
Fun-loving
Funny
Future-oriented
Generous
Genuine
Gifted
Global
Goal-oriented
Happy-go-lucky Hardworking
Healthconscious
Healthy
Helpful
Heroic
High-energy
High-impact
High-potential
Honest
Humorous
Imaginative
Impressive
Incomparable
Independent
Industrious
Influential
Ingenious
Innovative
Insightful
Inspiring
Intelligent
Intense
Intuitive
Inventive
Judicious
Kind
Knowledgeable
Likable
Logical
Loyal
Market-driven
Masterful
Mature
Methodical
Meticulous
Modern
Moral
Motivated
Multilingual
Multitalented
Notable
Noteworthy
Objective
Observant
Open-minded
Optimistic
Orderly
Original
Organized
Outgoing
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Outstanding
Passionate
Patient
People-oriented
Perceptive
Perfectionist
Performancedriven
Persevering
Persistent
Personable
Persuasive
Philanthropic
Pioneering
Poised
Polished
Popular
Positive
Practical
Pragmatic
Precise
Principled
Proactive
Problem solver
Productive
Professional
Proficient
Progressive
Prolific
Prominent
Prompt
Proven
Prudent
Punctual
Quality-driven
Quick-thinking
Quirky
Reactive
Refined
Reliable
Reputable
Resilient
Resourceful
Respected
Responsible
Results-driven
Resultsoriented
Rigorous
Risk-taking
Safetyconscious
Savvy
Seasoned
Selfaccountable
Self-confident
Self-directed
Self-driven
Self-managing
Self-motivated
Self-starting
Sensible
Sensitive
Serviceoriented
Sharp
Sincere
Skilled
Skillful
Sophisticated
Spirited
Spiritual
Steady
Strategic
Strong
Successful
Supportive
Tactful
Talented
Task-driven
Team-oriented
Team player
Technical
Tenacious
Thorough
Tolerant
Top performer
Top-performing
Top-producing
Tough
Tough-minded
Traditional
Trained
Trendsetting
Troubleshooter
Trusted
Trustworthy
Undaunted
Understanding
Unrelenting
Upbeat
Valiant
Valuable
Vaunted
Versatile
Veteran
Visionary
Vital
Warm
Well-organized
Well-versed
Willing
Winning
Wise
Witty
Worldly
Youthful
Zealous
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Make sure the recommendation you write is clearly about the person
youre recommending. That sounds like common sense, but many
recommendations are too vague or too generalthey could be about
anyone, not this specific individual. To be effective, the recommendation
you write should not be applicable to anyone else.
Recommendations that you write should be:
1. Genuine
2. Specific
3. Descriptive (with detailed characteristics)
4. Powerful (including specific achievements, when possible)
5. Memorable
6. Honest/Truthful (credibility is important; avoid puffery or exaggeration)
Length is an important consideration when writing LinkedIn
recommendations. Keep your recommendations under two hundred
words whenever possible. Some of the most effective LinkedIn
recommendations are only fifty to one hundred words.
You may find it useful to look at other recommendations before writing
yours. You can do a search on LinkedIn for others with that job title, and
check out the recommendations on their profiles.
You can use LinkedIns Advanced People Search function to conduct a
search. At the top right-hand side of the page, click the Advanced link
next to the People search box.
You can enter in keywords or job titles to find profiles related to the type
of recommendation you are writing.
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You can then browse the listings that come up as matches and check
out the recommendations on those profiles.
Consider drafting your recommendation in Microsoft Word or a text
editor. Because LinkedIn does not have a built-in spell-check function,
this will help ensure your text does not contain spelling errors. You can
also check your grammar in Microsoft Word, and use the Word Count
feature to determine the length of your recommendation.
Now youre ready to actually create the recommendation in LinkedIn.
How to Make a Recommendation

Under the Profile menu, choose Recommendations.
This will take you to a separate screen where you can manage the
recommendations youve received and make a recommendation.
You will also see tabs on this page where you can view your Sent
Recommendations and Request Recommendations.
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You must either be connected to the individual you wish to recommend

or know his or her e-mail address. Also, the individual must have a valid
LinkedIn account. You may find it easiest to use the Select from your
connections list in the Make a Recommendation section. You can also
make a recommendation from the individuals profile page directly.
The Recommend feature may appear under the Suggest connections

button. Or, like on this profile, the Recommend might be in the dropdown
menu under Send a Message.
Youll be asked to recommend the person as a:

1. Colleague (someone youve worked with at the same company)
2. Service Provider (someone youve hired to provide a service for
you or your company)
3. Business Partner (someone youve worked with, but not as a client
or colleague)
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4. Student (he was at the school when you were there, either as a
fellow student or as a teacher)
Once youve selected an option, choose Go. Youll be taken to a page

where you can create the recommendation.
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Youll be asked how you know the person and can select the job or
school you were at during that time.
Paste in the recommendation text you created in the first section of this
report.
In some instances (mainly when selecting Service Provider as the
way to recommend the individual), you may be asked to select Top
Attributes of the person youre recommending. LinkedIn will supply
some suggested qualities for you to choose from. When you are given
this option on the Recommendation page, you must choose three (no
more, no less!)but because it autofills the attributes, they may not be
as relevant as the ones you would choose yourself.
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When you are finished, click on the View/Edit link at the bottom of
the Create your recommendation pagethis link allows you to include
a personal message with the notification e-mail. Let the person youre
recommending know this is a rough draft, and encourage suggestions
for improvement.
The person you recommend will get your e-mail, notifying him or her that
youve made a recommendation.
If you dont receive a reply from the individual youve recommended
within a week, follow up and make sure he received it.
Keep in mind that you can change (or remove) recommendations youve
given.
Under the Profile menu, choose Recommendations.
Click on the Sent Recommendations tab.
This will take you to a page where you can see the recommendations youve
written. You can also edit recommendations from this page and choose who
can see the recommendations youve written. (Options for Display on my
profile to: include Everyone, Connections only, and No one.)
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If you want to edit or remove a recommendation youve written, click on

the Edit button next to the persons name.
This will pull up an Edit your recommendation page:
You can click on the blue Withdraw this recommendation link to remove
the recommendation. You will be asked to confirm this change:
Any recommendation you write may show up in your activity feed

on LinkedIneven before its approved by the individual youve
recommendedso keep that in mind.
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How to Request Recommendations on LinkedIn

Only ask for recommendations from people who are relevant to your
goalspowerful recommendations come from people who know you
and your work. Its better to have a strong recommendation from a boss
than a half-hearted one from someone with a well-recognized name.
Dont ask people to recommend you who dont know you well.
Before you ask for a recommendation, check the individuals profile and
see if he or she has written any other recommendations. Do the other
recommendations he has written show unique detail? See how many he
has givenand see if each one says basically the same thing. If they arent
very strong, you may want to consider providing the person with a rough
draft of a recommendation youve written about yourself on his behalf.
To ask for a recommendation, LinkedIn has a recommendation request
form.
Go to the Profile tab and select Recommendations.
Click on the Request Recommendations tab:
You will be taken to a page that says Ask the people who know you best
to endorse you on LinkedIn.
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Under Create your message, you will want to customize your request.
Replace the existing text with a personalized message. Although LinkedIn
gives you the option of sending bulk recommendation requests, dont
do it. Each request should be personalized to the individual you are
asking for a recommendation.
When asking for a recommendation, ask for one related to a specific
project. For example:
Could you provide me with a recommendation based on our work
together on (X Project)?
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Your sample request might look like this:
An even better idea is to ask for the recommendation through more

personal meansfor example, in person, on the telephone, or via e-mail.
In fact, one of the best ways to get a LinkedIn recommendation is to
ask after theyve given you a compliment in real life. If they praise you
via e-mail, for example, you could respond with a message that thanks
them and says: Are you on LinkedIn? Would you mind if I sent you a
LinkedIn request for a recommendation? It would mean a lot to me to
have you say that in a recommendation on there.
Reciprocation is also a powerful motivation for recommendations.
Generally, if you ask for someone to provide you with a recommendation,
he will expect you to write one for him. (So its a good idea to only ask for
recommendations from someone youd be willing to recommend back!)
The reverse is also truesometimes, if you provide an unsolicited
recommendation, the person you recommend will go ahead and write
one for you as well.
However, reciprocal recommendations (I gave you one, so can you give
me one?) are less powerful than recommendations that are freely given.
Remember, visitors to your LinkedIn profile can see who you have
recommended as well as who has recommended you. Its easy to spot
one-to-one (reciprocal) recommendations.
If you dont receive a response back from someone after requesting a
recommendationor, if you dont feel comfortable following up, consider
whether you should be asking for a recommendation from that person
in the first place.
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One of the most effective ways to get a great LinkedIn recommendation

is to write it yourself. This makes it easier on the person whom you want
to recommend youand ensures your recommendation is specific and
detailed.
In this case, your request for a recommendation might follow this format:
Dear (Name):
Im writing to request a recommendation of our work together at
(company name) that I can include on my LinkedIn profile. To make
this easy for you, heres a draft recommendation. Feel free to edit
this or create your own.
Thank you.
(Your Name)
When possible, give the person youre asking for a recommendation
some context for your request:
Im writing to request a recommendation on LinkedIn. As you know,
Im looking to make a career change, and I believe a recommendation
from you based on our work together on (X Project) would be useful
in highlighting my transferable skills.
If Youre Asked to Make a Recommendation

Dont ignore requests for recommendations. But dont feel as if you
have to accept all requests to make a recommendation either. You can
respond back that you dont feel you know him or her well enough to
write a recommendation (or that you dont know him well enough in his
work life to recommend him, if you only know him socially). Or you can
put him off, saying something like, Once weve worked together for a
while, Id be happy to write a recommendation for you.
So-called character references (also called personal references)
dont have much of a place on LinkedIn, where the emphasis is on
recommendations from people you have worked with (professional
references). You can say something like, Although we know each other
socially, because LinkedIn attaches recommendations to specific jobs, I
dont feel Im a good fit to write a recommendation for you.
You will rarely see a negative recommendation on LinkedIn. Because the
content of recommendations is public, its likely to be positive. Also, because
recipients can choose whether or not to display recommendations, they
are not likely to approve negative comments for public display.
And your mom was right: If you cant say something nice, dont say
anything at all.
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However, if you do decide to write a recommendation, the first question

you should ask is: What is the goal? Does the individual want a new
job? A promotion? Make a career change? Land a client? Knowing what
his goal is in soliciting a recommendation will help you tailor it to meet
his needs.
Look at the individuals LinkedIn profileespecially the job description
of the position when you worked together.
If you are asked to provide a recommendation, its fine to ask the person
to draft his recommendation for you to work from.
Remember, recommendations you write show up on your profile too, so
someone looking at your profile can see the recommendations youve
made for others.
When Someone Recommends You

Youll receive a notification when someone recommends you. The
notification will be e-mailed to the e-mail address you have on file with
LinkedIn:
When you click on the link at the bottom of the e-mail, you will be taken
to the same message in your LinkedIn account (you may need to sign
in to your LinkedIn account, if you are not already). It will ask you if
you want to Show this recommendation on my profile or Hide this
recommendation on my profile. Choose one option and then click
Accept Recommendation.
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After you click Accept Recommendation, youll receive a Recommendation

Confirmation. This screen will also give you the opportunity to write a
reciprocal recommendation.
If you find an error in your recommendation, or its not specific enough,

you can click the Request Replacement link, and it will automatically
generate a request for a change with an e-mail to the individual who
wrote the recommendation.
The best way to handle a recommendation that you dont like is simply to
ask for it to be changed. But instead of asking him to change the whole
thing, address specific issues in the recommendation that you would like
changed.
I like what youve written, but I was wondering if you would correct
the statement where you said I brought in $200,000 in revenue; my
records from that time show that the figure was closer to $375,000.
Replace the standard text in the message with your custom message.
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What If You Change Your Mind About Displaying a

Recommendation?
You can also choose to remove recommendations from your profile,
even after theyve been published.
Here is how to manage the recommendations already on your LinkedIn
profile. Choose Recommendations from the Profile menu.
The default tab on the Recommendations page is Received

Recommendations.
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At the top of the page, it will show you any recommendations youve
received that have not yet been added to your profile. The second
section is Manage recommendations youve received.
In the section below that heading, youll see a list of your current positions
and any recommendations youve received, associated with each job
position youve listed in your profile.
If you click on the Manage link, you will see the recommendations
youve received for that position. You can click the checkbox above the
word show, and it will change that recommendation to hidden on your
profile. When you click Save Changes at the bottom of the page, it will
remove that recommendation from being visible on your profile.
You can also request a new or revised recommendation on this page.

You can also refuse recommendations. When you receive a message
notifying you of the recommendation, choose Hide this recommendation
on my profile.
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Then click Accept Recommendation. This will acknowledge receipt of

the recommendation, but it will not be visible on your LinkedIn profile.
These are the best ways to handle a recommendation that you dont
likeif youre not willing to contact the person who recommended you
and ask for changes.
Final Thoughts on LinkedIn Recommendations

Recommendations matter, but from whom they came from is sometimes
more important than what the recommendation says. A recommendation
from a higher-level person makes more of an impact than one from
colleagues. You can often judge a recommendation by the quality of the
person writing it.
Dont writeor displaybad recommendations on your LinkedIn profile.
Bad recommendations are those that are:
1. generic;
2. from people who dont have a clear understanding of you and/or
your work;
3. written without context (how they know you, how they worked with
you); and old or outdated.
LinkedIn does allow you to go back and edit recommendations after
theyve been posted, but remember: You never get a second chance to
make a first impression.
Did you know that you have the ability to reorder your recommendations?
Generally, only two or so show up on the profile page under each
position with an arrow that points to the rest of your recommendations.
If you have recommendations from well-known people in your industry
or people who can attest to specific talents you want to showcase, drag
them to the top of your recommendations.
Another strategy that is quite effective in this area is to take snippets
from recommendations and put them in your experience or summary
section, using a statement like People say Im XXX; scroll down and
look at my recommendations for more details. Putting pearls like that
in your experience or summary section and calling them out has been
133
quite successful for many job seekers. So think a little out of the box,
and take a few of the great things that people are saying about you in
your recommendations, and put them in different areas of your LinkedIn
profile.
Most people say their main fault is a lack of discipline. On deeper
thought, I believe that is not the case. The basic problem is that
their priorities have not become deeply planted in their hearts and
minds.
Stephen R. Covey, The Seven Habits of Highly Effective People
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Chapter
Conclusion
If youve read everything contained in this

book, you should have enough ideas, tips, and
suggestions to help you develop or improve your
career strategies and tactics. Let this book serve
as a guide that you can refer to when you need a
resource for your job search challenges. We are
confident you will absorb at least a few things that
you can incorporate into your job search today
and in the future. We wish you success in your
career!
Watch for our next book Win the Job! The New
Must-Have Game Plan for Job Search, Interview
Techniques, and Salary Negotiations
Conclusion
135
List of Contributors
Susan Britton Whitcomb, author of eight careers
books, including Resume Magic, and founder of
TheAcademies.com for career coach training.
Jean Cummings, M.A.T., CPRW, CPBS, CEIP; A
Resume For Today
Ken Diamond, President, Digital Action Executive
Search, Founder, & CEO of WinTheView.com
Wendy Enelow, CCM, MRW, JCTC, CPRW - CoFounder & Executive Director; Career Thought
Leaders Consortium
Jill Grindle, CPRW; Pinnacle Resumes, LLC
Meg Guiseppi, Personal Branding and Executive
Job Search Strategist and CEO of Executive
Career Brand
Mark Hovind; JobBait, Inc.
Jill Konrath, Author, Speaker, Strategist
Louise Kursmark, MRW, CPRW, JCTC, CEIP,
CCM; Executive Resume Writer / Career
Consultant / Author / Speaker; Your Best
Impression
Jan Melnik, M.A., MRW, CCM, CPRW; Absolute
Advantage
Debra OReilly, CPRW, CJSS, JCTC, CEIP;
ResumeWriter.com
Michael Robinson, Ph.D., Master Club Manager;
Robinson Club Consultants
Kim Schneiderman, CLTMC, NCRW, CEIC; City
Career Services
Bridget Weide Brooks; Resume Writers Digest
Jeannine Wirth, PE, CCMC; Rivers Quest Consulting
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AC uh ta hp ot er rs
About the Authors

Louise Garver has career
coaching, recruitment and
corporate management experience, a successful 26year history as an Executive
Coach, Resume Writer, Personal Branding Strategist,
Online Identity Management
& Job Search Strategist,
along with 13 career-related
certifications, a masters degree and post-graduate certification in career counseling. Executives
work with Louise to capture their brand message
and clearly, consistently, and effectively communicate it in their career documents and communications. This laser focus expedites results. Louise is
featured as a career and resume expert for over
1000 career and professional associations, as
well as in over 30 career and resume publications
by JIST, Career Press and other publishers.
Christine Edick is a coach
and trainer, designing and delivering customized seminars
and training programs in the
areas of interpersonal communication, leadership development, team building, work
process organization, and
customer service. She works
with entry-level to senior leaders in a variety of industries. She also consults and
coaches executives seeking assistance with their career path to achieve higher levels of accomplishment
and success within a corporate setting. Christine has
8 career-related certifications and is featured in a
dozen career and resume publications.
About the Authors
137

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WIN Interviews

The New Must-Have Game Plan

20660 Stevens Creek Blvd., Suite 210

Copyright 2014 by Louise Garver and Christine Edick

Warning and Disclaimer

Praise For This Book!

As an Executive Recruiter, I deal with many candidates who lack a

Id like to commend Louise on her new book as it provides crystal

Win Interviews! The New Must-Have Game Plan

Having a clearly defined professional

Your resume needs to be a targeted, brand-reinforcing, career marketing

A strong online presence is also

Become the CEO of you. Think of yourself as a company of one

An important element of any job

Career change comes with pros

If you are unemployed, you should

Chapter 1 Focus and Set Goals . . . . . . . . . . . . . . . . 5

Chapter 2 Preparing for Job Search . . . . . . . . . . . . 7

Chapter 3 Define Professional Brand and

Chapter 4 Career Marketing Documents:

Chapter 5 Converting Your Documents into

Chapter 6 Other Marketing Documents:

Chapter 7 Your Professional References . . . . . . 106

Companies Are Changing

There has been a slight improvement in the

provided for the job opportunity carefully as it

New Job Market: Are You

1. Create your personal brand. This concept

The most important marketing message that

2. Create your niche. It is easier to separate

Are you prepared to answer this question

How are you more qualified to do this job

Social networks are perfect forums to engage

The writing is on the wall: The job market and

The facts are clear. Over the last decade, job

Focus and Set Goals

Chapter 1: Focus and Set Goals

causing one or more of the statements above to be true.

Preparing for Job Search

Career Action Plan

Chapter 2: Preparing for Job Search

These questions generally get a person thinking about whats most

These types of questions are not always easy

Identify Career Focus and Job Target

Create a Job Search Marketing Plan

We have all heard the phrase start

Step 1: Have a Clear

Fill in the skills or

Chapter 2: Preparing for Job Search

Step 2: Market Research

Identify where your target industry hangs out.

Step 3: Marketing Collateral

promise of value, attributes, competitive advantage blended with

Making a Career Move

of conversations. Dont forget social media, checking company/people

Skills and Talent - How do your current

A few examples of job seekers who have

4. It goes without saying that checking the company out on Google

Create Your Professional

Chapter 3: Define Professional Brand and Value to Employers

seekers need to clearly communicate their professional brandthe

Three additional benefits to creating your brand by telling your story:

Personal Brand YOU