Professional Documents
Culture Documents
TAIWAN TAOYUAN
DIRECTORY
ENGLISH VERSION
www.taoyuan-airport.com
TTIA
Terminal 1:
Departures Service Counter: +886-3-2735081
Terminal 2:
Departures Service Counter: +886-3-2735086
+886-3-2735087
Tourism Bureau Service Counter
Terminal 1:
Arrivals Hall Service Counter: +886-3-3982194
Terminal 2:
Arrivals Hall Service Counter: +886-3-3983341
Departures Information
04
Traveler Service
06
Airline Counters
08
Transportation
10
12
16
AIRPORT DIRECTORY
02
Arrivals Information
AIRPORT DIRECTORY
02 03
Arrivals Information
Quarantine
Immigration
Baggage Claim
Customs Inspection
Mandatory Documents
Quarantine
Travelers proceeding to the fever screening station must remove
their hat to facilitate infrared body temperature detection.
Those suspected of health abnormalities must undergo quarantine
measures in accordance with immigration quarantine regulations in
Taiwan.
Centers for Disease Control, Ministry of Health and Welfare:
Service Information: Terminal 1, +886-3-3982584
Terminal 2, +886-3-3983395
http://www.cdc.gov.tw/
Baggage Claim
After passing through immigration, travelers should proceed to the
baggage claim area to pick up their luggage.
Bonded Baggage
This airport provides bonded luggage service. Luggage that
travelers do not wish to take through customs may be deposited
at the bonded luggage counter for collection on departure.
Service Information: +886-3-3982459
Customs Inspection
After claiming baggage, travelers whose luggage does not exceed
duty free limitations and who are not carrying controlled or
prohibited items or items with import restrictions should proceed
to the counter labeled Nothing to Declare (green). Other travelers
should proceed to the counter labeled Goods to Declare (red) to
undergo customs procedures.
Taipei Customs, Customs Administration, Ministry of Finance
Service Information: Terminal 1, +886-3-3982307; Terminal 2, +886-33983386 http://www.taoyuan-airport.com/chinese/declaration
AIRPORT DIRECTORY
04 05
Departures
Baggage Check-in
Check-in
Security Check
Immigration
Boarding
Mandatory Documents
Taiwanese Travelers: Passport, Plane Ticket
Foreign Travelers:
Passport, Plane Ticket, Embarkation Card
(only for travelers who changed their
passport after entering Taiwan)
Check-in
Travelers must present their plane ticket and passport to complete
check-in, seat assignment, and baggage check-in.
After completing check-in, travelers must retrieve their documents,
boarding pass, and baggage receipt. For fast and convenient check-in
services, travelers can also use self-check-in kiosks.
Travelers bound for the United States are allowed up to two free
pieces of checked luggage, with each piece limited to 23 kg.
Travelers bound for countries or regions outside the United States
receive a free baggage allowance of up to 30 kg for first class
and business class passengers, and 20 kg for economy class
passengers.
Security Check
Before passing through the metal detector, travelers should remove
all metal objects and send them through the X-ray machine with
their carry-on baggage.
Baggage Check-in
After completing check-in procedures and baggage check-in, ensure
that your baggage has passed through X-ray inspection before
leaving the counter.
Non-solids
Automated e-Gate
First time applicants must bring their passport and either their ROC
ID card, NHI card, or drivers license to an e-Gate Registration Counter
located in the arrivals or departures areas of Terminals 1 or 2.
AIRPORT DIRECTORY
06 07
Traveler Service
Free Service Facilities
Free Wi-Fi is available throughout the airport for travelers
to go online.
Various Taiwanese cultural works are displayed in a special
cultural corridor.
Three types of prayer rooms for Muslims, Protestants/Roman
Catholics, and Buddhists cater to the religious needs of
travelers.
Courteous Service for Travelers with Physical Disabilities
Walkways:
The airport has elevators, inclined electric walkways, and
wide ramps for wheelchair access. There is also a designated
wheelchair lane on the path to the terminal Skytrain platform.
Wheelchair and Assistive Service:
Service counters can assist those with physical or mental
disabilities, seniors, pregnant women and others with special
needs. Travelers who require assistive services should contact
ground crew who can provide wheelchairs and help with customs
clearance.
Public Phones:
The airport has public phones set close to the ground for easy
access for those with disabilities.
Insurance Services
Terminal 1: 3F Departures Hall
Terminal 2: 3F Departures Hall
Service Hours: 05:00~22:30
Currency Exchange
Terminal 1: B1 Food Court, 1F Arrivals and Departures
Halls, 3F Departures Hall
Terminal 2: B2 Food Court, 1F Arrivals Hall, 3F Departures Hall
Notice: There are no ATMs in the restricted area. Travelers
who plan to shop in the airport duty free shops should
prepare cash or credit cards before passing through
customs.
AIRPORT DIRECTORY
Airline Counters
TERMINAL 1
CI
China Airlines
MH Malaysia Airlines
PR
Philippine Airlines
VN
Vietnam Airlines
KE
Korean Air
3K
Jetstar
GE
TransAsia Airways
TG
Thai Airways
5J
TR
Tiger Airways
3U
Sichuan Airlines
CX
TERMINAL 2
MM
Peach Aviation
JW
Vanilla Air
AE
Mandarin Airlines
D7
Air Asia X
AK
Air Asia
TR
Tiger Airways
IT
Tigerair Taiwan
CI
JL
Japan Airlines
CA
Air China
CZ
China Southern
Shandong Airlines
HU
Hainan Airlines
ZH
Shenzhen Airlines
SQ
Singapore Airlines
KL
Cathay Pacific
DL
KA
Dragon Airlines
AE
NX
Air Macau
BR
Eva Airways
FE
NH
TZ
Scoot
OZ
Asiana Airlines
9C
Spring Airlines
FM
Shanghai Airlines
EK
Emirates Airlines
HO
B7
Uni Air
Juneyao Airlines
BX
Air Busan
HX
UA
United Airlines
MF
Xiamen Airlines
08 09
10 11
AIRPORT DIRECTORY
Transportation
Skytrain Route
CAL Park &
Airport Hotel
Hsinchu
Terminal 1
Guandu
15
110
Hangzhan N. Rd
4
Air Cargo Terminal
Taichung,
Kaohsiung
Chungli
Parking Lot
No.2
Toward Taoyuan
To Terminal 1, 2
Toward Taoyuan
International Airport
Dayuan
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Tao l A
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To erna
Int
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No
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To ationTaoyu
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113
Control Tower
Terminal 2
Nankan
Interchange
Taipei
Destination
Company
Ubus
Taoyuan
Taoyuan Bus
Zhongli
Taoyuan Bus
Changhua
HO-HSIN Bus
Service Hours
Taoyuan Airport
05:15-01:15
Note : Kuo-Kuang bus provide 24
hours service
(Additional Departures
00:5001:2002:5002:30
03:3004:30)
05:30-22:30
06:00-22:00
06:00-01:00
Approximate Travel Time:
2 Hours
Ubus provide 24 hours service, and
the bus time Interval is 30 minutes.
Additional Departures: 01:00,
02:00, 03:00. Approximate Travel
Time: 30 Minutes
Taoyuan Airport: 06:35-22:10
Taoyuan: 05:55-21:30
Approximate Travel Time:
40 Minutes
Taoyuan Airport: 07:55-20:15
Zhongli: 07:00 -19:25
Approximate Travel Time:
40 Minutes
Northbound 23:00
Southbound 06:00
Approximate Travel time:
3 Hours
The service time Information in this table will depend on airport operation
to adjustments, please check the service hours in real time.
Taoyuan High Speed Rail Shuttle Bus:
06:20-22:45, Departures every 5-10 minutes, travel time approximately 25
minutes
AIRPORT DIRECTORY
T1
MAP
4F
Departure Avenue
CX VIP
Lounge
GE VIP
Lounge
TG VIP
Lounge
The MORE
Business Center
CI VIP
Lounge
To T2
To T2
To B1-B9
Boarding Gates
To A1-A9
Boarding Gates
Departures Zone A
Departures Zone B
3F
12 13
To immigrants
To immigrants
Quarantine
Quarantine
To T2
To T2 Skytrain
Arrivals
To immigrants
1
2
3 4
5
To T2
Administrative Area
Arrivals
2F
To T2 Skytrain
To immigrants
Internet
Restaurant
Shops
Nursery room
Shower
ATM
Elevator
Luggage Carts
Book Store
Landscape Lounge
Smoking lounge
Currency exchange
Breastfeeding room
ATM
Skytrain to terminal 1 /2
Art gallery
Non-Controlled Area
Departure Area
Arrival Area
Information
Restroom
Rest area
Stairs
Automatic Sidewalk
Butterfly garden
e-Library
Prayer room
14 15
AIRPORT DIRECTORY
T1
MAP
10
5
2
To Bus Station
Arrival Hall
To T2
Skytrain
1 7
ATM
ATM
ATM
11
19
4
3
Departure Hall
To Food Court
Crew tronsport
1F
Shuttle
Bus
Station
18
To Bus Station
ATM
To Food Court
B1
To 1F
Arrivals Hall
Tour Bus
13
12
Ticketing Counter
17
To 1F
Arrivals Hall
16
T1 Food Court
To 1F
Departures Hall
To 1F
Departures Hall
ATM
14
15
2
3
4 5 Baggage Service Center
6 Customs Declaration & Tax Refund
7 Duty Free Shop Service
8 Documents, photographic services
Shops
Internet
Post office
Skytrain to terminal 1 /2
Shower
ATM
Transfer
Stairs
Rest area
ATM
Bank
Hotel information
Medical center
Breastfeeding room
Nursery room
Telecommunication service
Ticketing counter
Elevator
Currency exchange
Restaurant
Restroom
Non-Controlled Area
Departure Area
Arrival Area
Information
Escalator
Baggage claim
AIRPORT DIRECTORY
T2
MAP
16 17
2
SQ VIP Lounge
BR VIP Lounge
4F
The More
Business Center
BR Transit Hotel
BR VIP Lounge
Supreme
lounge
Car park 4
Pick-up & Drop-off Area
15
16
Departure Hall
17
18
11
10
8 9
5 6 7
16 15
14 13
To T1 Skytrain
12 11
10
ATM
Departures Zone D
Departures Zone C
3F
ATM
To D5R
To D5R
14
Departure Inspections Counter
To C1-C10
Boarding Gates
12
To T1 Skytrain
13
To D1-D10
Boarding Gates
17
18
To T1
To T1
1
2
3
4
5
6
7
10
11
12
Baggage Service Center
13
National Immigration Agency 15
Hai Tien Forwarding Counter 16
8 Insurance Counters
17
9 14 Self-Check-in Counters 18
Mobile Tourist Services
Internet
Restaurant
Currency exchange
Breastfeeding room
Medical center
Elevator
Non-Controlled Area
Departure Area
Arrival Area
Information
Sunlight Lounge
ATM
Shops
Nursery room
Prayer room
Rest area
ATM
Hotel information
Luggage Carts
Automatic Sidewalk
Landscape Lounge
Telecommunication service
Stairs
Art Gallery
Skytrain to terminal 1 /2
Sport Park
18 19
AIRPORT DIRECTORY
T2
MAP
Gift
Boulevard
2F
Car park 4
Transfer Area
Quarantine
T1 Skytrain
T1 Skytrain
Transfer Area
Arrivals
Arrivals
Quarantine
To T1
Hotel Bus Station
Bus Station
7
Express Bus
Waiting Room
To
High Speed
Rail Station
1F
12
11
13
1
To T1
Tour
Group
Vehicle
Waiting
Area
Shuttle Bus
Station
ATM
8
Bus
Unloading
Area
Waiting Area
To 3F
Waiting Area
Arrival
Hall
ATM
10
To 3F
Pick-up & Drop-off Area
1
2
3
4
5
6
Service Center
Baggage Service Center
Car park 4
Duty-Free Shop Service Center
Left luggage2
13 Airline Luggage Service Counter
9
10
11
12
Baggage handling field
S N North & South Meeting Point
Taxi
Service Center
Shops
Restaurant
Nursery room
Lost and found
Non-Controlled Area
Departure Area
Arrival Area
Lot
Internet
Information Parking
Elevator
Currency exchange
Breastfeeding room
ATM
ATM
Post office
6 Shower
Customs
Medical center
Restroom
Hotel information
Skytrain to terminal 1 /2
Transfer
Bus Station
7
Express Bus
Waiting Room
T2
MAP
12
TAIWANTour
TAOYUAN INTERNATIONAL AIRPORT
11
13
Group
Vehicle
Waiting
Area
AIRPORT DIRECTORY
Shuttle Bus
Station
ATM
8
Bus
Unloading
Area
Waiting Area
To 3F
Waiting Area
Arrival
Hall
ATM
10
To 3F
Pick-up & Drop-off Area
Taxi
Parking Lot
Service Center
B1
Car park 4
6
Baggage handling field
ATM
B2
ATM
T2 Food Court
1
4
5
Car park 4
1
2
3
4
6
Departure Area
Arrival Area
Information
ATM
ATM
Restaurant
Elevator
Bank
Non-Controlled Area
Currency exchange
Automatic Sidewalk
Restroom
20 21