Professional Documents
Culture Documents
Initiative to imperative
Organizationally-focused to industry-transforming
A new, holistic approach is needed to realize the transformative power of analytics, a power that
turns information into insight and insight into business impact. To this end, AbsolutData, a
leading Analytics & Research firm, and Alteryx, a leading analytics software provider,
conducted a survey of thought leaders across multiple industries with the goal of understanding
the current status of analytics in their organizations.
The findings have been quite interesting.
Customer demographics
69%
Primary/Research Data
69%
POS/transaction data
61%
49%
Social media
41%
31%
Complaint data
30%
17%
6%
Yes
No
82%
18%
69%
63%
46%
62%
Op<mized marke<ng/channel
Upgraded/improved channel strategy
60%
49%
43%
39%
38%
37%
23%
With the advance in computing and anayltics, why is the collection and analysis of data even
widely different types of data a problem? There are three primary causes:
New data sources are difficult to integrate. Unstructured but valuable data - such as
social media and call center logs may be lost if they do not work with the existing
analytics setup. This means that any reports arising from analysis in which this data in
not included is incomplete and possibly flawed.
Todays data comes from multiple channels. Knowing which data matters, using each
group in an integrated way, and acting upon the congregated whole of the information
requires time and effort at nearly every stage of its creation and consumption.
Businesses dont have much choice when looking at the channel-agnostic, multi-screen
and increasingly complex behaviour of todays consumer.
Data flow will continue to increase. It is vital for companies to get a handle on the
situation sooner rather than later.
By 2020, Data is Forecasted
To Reach 40 Exabytes per person
12%
38%
Limited availability of IT staff or resources with specialized skill sets can cause delays.
Case Study Hiring Specialized Professionals Rather than A Single Analytics Expert
While setting up an Insights Hub at a worlds leading genealogy company, the analytics director
asked, Where do I get trained statisticians who understand my business and can make business
decisions? She soon realized that it was easier to find three individual professionals to provide
for each of those three needs rather than trying to find one person who would meet all three
needs at once.
With analytics tools in the hands of the subject matter experts in the individual departments, a
culture of rapid organizational decision making was created. This approach also allowed the
analytics center to be scaled virtually at will, which is considerably more cost-effective.
Why does the struggle to find one perfect expert hamper businesses?
Due to limited personnel and financial resources, building internal capabilities is difficult.
McKinsey projects a potential shortfall of 1.5 million data-savvy managers and analysts
in the US alone.
Companies are compelled to define their operating model based on two functions the
level of requirements to be met and the organizations current internal capabilities.
Analytics resourcing has evolved to meet the rising industry demand. Instead of using a
centralized approach of hiring one all-knowing expert, organizations are now approaching a
more compartmentalized approach, focusing on recruiting several professional with unique and
specific skills.
The Centralized Approach of the Past:
Organizations hired highly-educated analysts with 10+ years of work experience and
techno-functional and domain knowledge.
This approach has failed due to a lack of adequate resources, high costs, and an
associated difficulty in scaling up to meet expanding business needs.
Specialization & segregation of specific skills: Domain Expert, Project Manager & Data
Scientist
This approach is succeeding due to the availability of sophisticated analytics tools that
are easier to learn, as well as the ability to deploy the right skills at the right stage of
the project.
Yet,
organizations struggle with defining and calculating ROI for analytics. According to our survey:
9%
10%
Don't know
43%
38%
Why is this hard to quantify? Careful planning is required to maximize ROI. An organization
needs to painstakingly plot its analytics journey to reap its maximum benefit. A customized
approach is required, based on the analytics maturity of the organization and its current analytics
capabilities.
Case Study A 3-Year Analytics Journey Highlights Tailored Results
Organizations today have increasingly complex business models with unique value propositions,
strengths, and weaknesses. To apply a one size fits all approach to analytics is not wise. This is
exemplified in the story of a client who went on a 3-year-long analytics journey, with the goal of
identifying an ideal analytics operating model for their business.
The client started with ad-hoc analytics projects, gradually developed campaign execution
capabilities (primarily focusing on high volumes and great accuracy), and finally evolved to
managing complex strategic projects for a global audience.
Today, the organization considers analytics indispensable to its marketing and strategy functions.
Tailored approaches to analytics are required. What works for one company may not work for
another, since company size, organization, location, and purpose vary. The best strategy will
highlight the current analytics maturity of the organization and the types of problems that it
needs to solve.
Transformation is a constant process of optimizing and refining data sources, learning from the
previous outcomes, and applying things learned, eventually leading to changing how the
organization achieves its goals. In an era of relentless competition, organizational leaders realize
that investment in analytics technology, employee training, and external resources must continue.
Summary
No one will disagree that there is access to more data than ever before, and that this is
continually and rapidly increasing. Organizations are fighting hard to utilize this in the best way
possible, but are facing big challenges along the way. These challenges vary from struggling
with volumes of data to not having the right skillset to devise and implement an effective
analytics strategy. Not being able to measure the return-on-investment on analytics is also a
recurring problem.
success have shown shown superior business performance. This will continue to motivate others
to transform their businesses thorough analytics. Successful implementation of analytics is now
one of the most desirable outcomes for business, but it requires continued effort and investment
to gain competitive advantage.
Appendix
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