Activity Management

Functional Overview
In SAP CRM, Activity Management is the act of recording information, including promotion planning
that can be used during the customer lifecycle management. All communication transactions
(appointments, dates, telephone calls, e-mails, letters, meetings) and tasks can be entered and
administered using Activity Management. Each business activity with a customer is documented
exactly. Phone calls, customer visits, tasks in preparation of an appointment are all examples of a
CRM activity.

Service and Metadata Documents

You can connect to SAP CRM system using SAP NetWeaver Gateway services. The links to access
the service document and metadata document is given in the table below.

Collections
Activity Management has the following collections:
Collections

Description

DatesCollection

This collection provides details on related dates and duration of an activity.

MaterialCollection

This collection provides details of an activity journal, which comprises mainly of the
products that are discussed in that activity.

PartnerCollection

This collection provides the related texts, which exists for an activity like Partner Name,
Partner Function. This gives information if the partner is a Contact Person, Activity Partner,
Owner, Attendee.

RelationsCollectio

This collection provides information about the related documents (like activity/sales orders)

of an Activity. It also provides additional details like type of a relation, item number.

TextsCollection

This collection provides the related texts, which exist for an activity. This includes text
types like Note, Preparation, Correspondence.

F4 Value Help

Note

Contact your system administrator for host name, port and client number.

F4 Value Help
F4 value help collections for an activity:

CategoryCollection

DateTypeCollection

DirectionCollection

DistributionChannelCollection

DivisionCollection

ObjectiveCollection

PartnerFunctionCollection

PriorityCollection

ProcessTypeCollection

ReasonCodeCollection

ResultCodeCollection

SalesOfficeCollection

SalesOrganizationCollection

StatusCodeCollection

TextIDCollection

CountryCollection

LanguageCollection

TimeZoneCollection

FileTypeCollection

Activity Management

Functional Overview
In SAP CRM, Activity Management is the act of recording information, including promotion planning
that can be used during the customer lifecycle management. All communication transactions
(appointments, dates, telephone calls, e-mails, letters, meetings) and tasks can be entered and
administered using Activity Management. Each business activity with a customer is documented
exactly. Phone calls, customer visits, tasks in preparation of an appointment are all examples of a
CRM activity.

Service and Metadata Documents

You can connect to SAP CRM system using SAP NetWeaver Gateway services. The links to access
the service document and metadata document is given in the table below.

Collections
Activity Management has the following collections:
Collections

Description

DatesCollection

This collection provides details on related dates and duration of an activity.

MaterialCollection

This collection provides details of an activity journal, which comprises mainly of the
products that are discussed in that activity.

PartnerCollection

This collection provides the related texts, which exists for an activity like Partner Name,
Partner Function. This gives information if the partner is a Contact Person, Activity Partner,
Owner, Attendee.

RelationsCollectio

This collection provides information about the related documents (like activity/sales orders)

of an Activity. It also provides additional details like type of a relation, item number.

TextsCollection

This collection provides the related texts, which exist for an activity. This includes text
types like Note, Preparation, Correspondence.

F4 Value Help

Note
Contact your system administrator for host name, port and client number.

F4 Value Help
F4 value help collections for an activity:

CategoryCollection

DateTypeCollection

DirectionCollection

DistributionChannelCollection

DivisionCollection

ObjectiveCollection

PartnerFunctionCollection

PriorityCollection

ProcessTypeCollection

ReasonCodeCollection

ResultCodeCollection

SalesOfficeCollection

SalesOrganizationCollection

StatusCodeCollection

TextIDCollection

CountryCollection

LanguageCollection

TimeZoneCollection

FileTypeCollection