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  • Blueprint of Rail Reservation 1233484313475972 1

    Uploaded by

    Davemitesh
    10 views1 page
    its For Service Marketing

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    its For Service Marketing

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    Blueprint of Rail Reservation 1233484313475972 1

    Uploaded by

    Davemitesh
    its For Service Marketing

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Physical

    Evidence
    Customer
    Action

    Parking
    Facility

    Enquiry for Train


    Schedule

    Arrive to
    Enquiry window

    Enquiry for
    Reservation

    General Ticket
    Window

    Check Train
    Schedule

    General
    Ticket

    Go to Enquiry
    Res. Window

    Reservation
    Ticket Counter

    List of Train
    Schedule

    Filling Res.
    Form

    Receive Res.
    Ticket

    Check Reservation
    Status

    ONSTAGE

    Process
    Ticket

    Process
    Reservation

    BACKSTAGE

    SUPPORT

    Making Ticket
    System
    Reservation
    System

    Cafeteria

    Receive General
    Ticket

    Waiting
    Room

    Catch the
    Train

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