Contact employees

Arrive
At
restaur
ant

Restaura
nt
Decor

Check
Availab
lebility
bookin
g
Greet
&tabl
e
drink
order
Prepar
e
drink

Drink
tray
present
ation of
drinks

Recei
ve
drink

Serve
drink

upport processes

Custome
r

Restaurant
Exterior
parking

Menu

Food
presentation
and taste

Bill

Order
meal

Recei
ve
Food

Ask
for bill

Take
food
order

Delive
r
Food

Proce
ss
bill

Order
to
kitche
n

Prepar
e food

Paym
ent
syste
m

Pay
and
leave

Service Blueprint: The service blueprint is a technique used for

service innovation
The service blue print consists of 5 components