Techday 13.09.

2012
Lync 2013 Preview
Philipp Beck
Microsoft Certified Master in OCS und Lync
CEO von Luware AG

Agenda Teil 1
Themen (ca 60 min)
Communicate and Connect
Video and Voice
Collaboration and Meetings
Availability Across Multiple Devices
Virtual Desktop Infrastructure (VDI) Plug-in
Microsoft Lync At a Glance
QA (ca 10 min)
Pause

Agenda Teil 2
Themen (ca 60 min)
Topology Changes
New Disaster Recovery and High Availability Features
New Features for External User Access
New Archiving Features
New Persistent Chat Server Features
New Scheduling Changes
Enterprise Voice Changes
Migration Scenarios
QA (ca 10 min)

Lync 2013 Preview

COMMUNICATE AND CONNECT

One Experience Across Computers, the Web,

Your Devices, and Your Phone

Mac

PC

Browser

Mobile

Desk Phones

Connect Anywhere in Office

Easily share Office

documents in a Lync
meeting

OneNote enables new

ways to collaborate
before, during, and
after meetings

Tech notes:

PowerPoint (PPT)
sharing relies on the
new Office Web
Application Server
integration

OneNote
permissions are not
managed by Lync

Lync Main Window

A new Chat Rooms icon

replaces the Activity Feeds

icon on the main Lync page.
With the Chat Rooms icon,
you can quickly access your
chat rooms and filters

A new Full Screen icon lets

you expand your Lync

window to fill the screen

A new Add a contact

button helps you quickly

build your Contacts list

Contact Card

The Conversation Window

New Tabbed Conversations Feature

10

Lync 2013 Preview

VIDEO AND VOICE

11

Lifelike Video Experience

1.Innovate in video

collaboration
2.Integrate more closely with

Office experiences
3.Modernize Lync user

experience
4.Extend the reach of Lync to

the web, thin clients,

phones, slates, individuals,
and education
12

Enhancements in Multi-View Video

Immersive and meaningful video makes me feel like Im there.
I can quickly initiate immersive

communication with multiple

people

I know who is talking

I see how others see me
Tech notes:

High-resolution photos come from

Exchange

Target is ~0.5MP (648x648);

smaller photos will be scaled

13

Lync 2013 Preview

COLLABORATION AND
MEETINGS
14

Office Web App Server

Using the new Web Application Companion-based Office Presentation

Service, present your PowerPoint presentation in a Lync meeting

Advance through slides and animations or bring up thumbnails for quick navigation

Annotate and telepoint on the presentation

View speaker notes as you present

Adjust meeting options to control whether meeting participants can navigate

through slides on their own or annotate presentations

Synchronously play embedded multimedia files in PowerPoint decks (New in

Lync!)

Support for Windows Media Video (WMV), H.264, and non-native content (e.g., You
Tube Video) up to 20 megabytes (MBs)

Meeting participants are automatically muted during video playback

Presenter can play, stop, and seek to a specific location

Multimedia will not be recorded at full fidelity

Integrates seamlessly with Lync 2010 clients

15

Lync Web App

Operating
system

32-bit
Version of
Internet
Explorer 10

64-bit
Version of
Internet
Explorer 10

32-bit
Version of
Internet
Explorer 9

64-bit
Version of
Internet
Explorer 9

32-bit
Version of
Internet
Explorer 8

64-bit
Version of
Internet
Explorer 8

32-bit
Version of
Firefox 10.X

64-bit
Version of
Safari 5.X

32-bit
Version of
Chrome 17.x

Windows 7
with SP1

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Windows
Vista with
Service Pack
2 (SP2)

Yes

No

Yes

No

Yes

No

Yes

No

Yes

Windows XP
with Service
Pack 3 (SP3)

N/A

N/A

N/A

N/A

Yes

No

Yes

No

Yes

Windows
Server 2008
R2 with SP11

Yes

Yes

Yes

Yes

Yes

Yes

Yes

No

Yes

Windows
Server 2008
with SP22
Mac OS-x
(Intel-based)

Yes

No

Yes

No

Yes

No

Yes

No

Yes

N/A

N/A

N/A

N/A

N/A

N/A

Yes

Yes

Yes

16

Audio Conferencing, Room Systems

Lync audio conference enhancements:
Mute the audience and allow or block video sharing
Use meeting room audio controls to mute, unmute, and
change device
Upload presentations with video clips and display using
easy video controls
As a presenter, allow or block sending videos
Merge conversations while in a meeting
Save meeting recordings automatically
Share meeting notes with anyone or to a shared location
17

Lync Video and Meeting Solutions

Meeting
Meeting
room
room
devices
devices

18

Lync 2013 Preview

AVAILABILITY ACROSS
MULTIPLE DEVICES
19

Mobile Devices

20

Lync Devices
Choice of phones, headsets, webcams, PCs, and conference room

devices

Interoperable and designed for Lync options

Telephony and UC specific solutions

home

in the office

on the go

21

Web Conferencing Tools

Web Conferencing enables users to:
Share and collaborate on documents during conferences and
meetings
Collaborate using white board, meeting notes, shared
notebooks, and OneNote
Share all or part of the desktop with others in real time
Experience virtual meetings as though all participants are in a
single conference room
Enjoy real-time audio and video communications among
attendees
Add IM, video, program sharing, desktop sharing, or web
conferencing to any conversation
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Lync 2013 Preview

VDI

23

VDI Plug-in Features

Legend:

PSTN

Signaling
Media

Lync Server
2013

IM,
Presence,
Data
Collaboration,
Audio & Video
Remote
Desktop Client

App Integration
Remote
Desktop
Servers

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Video Architecture

25

Video Architecture

26

Lync 2013 Preview

MICROSOFT LYNC AT A
GLANCE
27

Brick Model
Lync 2010 Pool
8 FE + tightly coupled back
end
SQL Server database
(DB) bottleneck
business logic

Lync Brick Pool

20 FE + loosely coupled Blob store
Blob Storage

DB used for
storing Blobs
persisted store

DB used for presence

updates and
subscriptions

Dynamic data: Presence

updates handles on FEs

1...8
FE

120
FE

Capacity:

8 servers/pool

Capacity:

80,000 concurrent users/pool

20 servers/pool

400,00 provisioned users/pool

200,000 concurrent users/pool

~1,000,000 provisioned users/pool

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Monitoring Improvements
Geo-availability monitoring

Monitor end-user scenarios from different geographical regions

Uses multiple System Center Operations Manager (SCOM) agents,

inside or outside the data center, to run synthetic transactions at
regular intervals.

End-to-end scenario availability and other reports

Using SCOM data warehouse and reporting engine

Rich error reporting for synthetic transaction failures

29

Robust Server/Client Environment

Communicating and Collaborating using
connecting in Lync voice and video in
Lync

Find, connect, and

communicate with
Microsoft Office
users
Connect and
communicate with
external users
Manage Lync IM &
presence and
persistent chat
features

Lifelike video experience

with multi-view video
and higher resolutions
Web conferencing
Voice conferencing
Office integration

Lync is available
virtually anytime,
anywhere on almost
any device

Lync is available on a
variety of mobile devices
Lync is available on the
web
Lync is available on room
systems
Lync as a Hosted Service

30

Virtual Desktop Infrastructure

The storage and execution of a
desktop workload (operating
system, applications, and data) is
centralized on a virtual machine
in the data center

Remote
Desktop Client

Presentation of the UI is
managed via a remote desktop
protocol (such as Remote
Desktop Protocol (RDP) or
Independent Computing
Architecture (ICA)) to client

Remote
Desktop
Servers

31

Lync 2013 Preview

DEMONSTRATION: LYNC
CLIENT AND HOW IT LOOKS
32

Lync 2013 Preview

PART 1
QUESTION -> ANSWERS
33

Lync 2013 Preview

BREAK

34

Agenda Teil 2
Themen (ca 60 min)
Topology Changes
New Disaster Recovery and High Availability Features
New Features for External User Access
New Archiving Features
New Persistent Chat Server Features
New Scheduling Changes
Enterprise Voice Changes
Migration Scenarios
QA (ca 10 min)

35

Lync 2013 Preview

TOPOLOGY CHANGES

36

IPv6 Support
IPv4 depletion has caused enterprises to start planning

for transition to IPv6 seriously

Exponential growth of mobile devices has forced

carriers to start issuing IPv6 addresses

Goals for this release :

Lync scenarios work well in a dual-stack IPv6/IPv4

environment

IPv6capable: If IPv4 is disabled from the network,

Lync should continue to work for all the basic
functionalities

Recommend converting entire deployment to Lync Server

2013 before enabling IPv6, for simplifying interoperability

37

Lync Hybrid Deployment

Steps to prepare and deploy Lync Server 2013 Hybrid Environment
Step

Comments

Create an tenant
account for Lync
Online

You will be provided with a tenant organization and the administer

credentials to access it.
You can connect to the Edog Microsoft Online portal at
https://portal.ccsctp.com

Add your domain and

verify ownership

Your domain is also referred to as your vanity domain. You must

add your domain to Microsoft Office 365 (on Edog), and then
follow the steps to validate the domain with Office 365. This is to
confirm that you are the owner of the domain.

Verify environment
readiness

You can use the Office 365 Deployment Readiness Tool to identify
any issues in your Active Directory that may cause issues with
synchronizing with Office 365.
For details, see section
3.3.1 Office 365 Deployment Readiness Tool of the Office 365 for
Enterprises Deployment Guide for at
http://community.office365.com/modg/topics/Office365Deploymen
tReadinessTool.aspx.

38

Office Web Apps Server

Perimeter
network
39

Director Role Changes

Director role de-emphasized

Reference topology does not include a Director, even

for multiple sites/pools

Director role is only recommended if you have two

zone security requirements

40

Enterprise Voice Topology Changes

OCS 2007 1:1

MS

GW

Lync 2010 1:N

Lync 2013 M:N

GW

GW

MS

MS

GW

GW
MS

Supporting multiple trunks between the Monitoring Server (MS) and a

gateway (GW)/session border controller (SBC) allows for:

Better resiliency both service and on-premise scenarios

Better interworking with IP PBXs for bypass

Using Transport Layer Security (TLS) + Secure Real-Time Transport Protocol

(SRTP) for multiple Session Initiation Protocol (SIP) trunks to the same SBC
FQDN

41

Lync 2013 Preview

DEMONSTRATION: TOPOLOGY
BUILDER AND ITS CHANGES
42

Lync 2013 Preview

NEW DISASTER RECOVERY

AND HIGH AVAILABILITY
FEATURES
43

Geographic Pool Disbursement

Two identical sites in two

geographically
disbursement data centers

Pools between two sites

are paired as backup of
one another in activeactive mode

Each pool carries 50% of

the load of the two pools

Backup service replicates

data between two paired
pools in real time

Users are re-routed to the

backup pool when their
home pool fails

44

Front End Pooling Pairing

Scenario

OCS 2007 R2

Lync Server 2010

Lync Server 2013

HA: server
failure

Server clustering via

HLB

Server clustering via

HLB and DNS LB

Same as Lync Server 2010

HA: pool
back-end
failure

SQL Backup &

Restore

SQL clustering & SANbased shared storage

Use synchronous SQL mirroring between

two back ends w/o the need for shared
storage
Support auto FO/FB (w/ witness) and
manual FO/FB
Integrate with Planning tool, Topology
Builder, and Lync Server Control Panel.

DR: pool
failure

SQL Backup &

Restore

Voice resiliency for

datacenter pools and
BOA
Metro-site stretched
pool for presence and
conferencing resiliency.

Maintain voice resiliency in Lync 2010

Enhance PSTN voice w/ trunk auto FO/FB
Support presence and conferencing
resiliency via Pool pairing
Active-active mode in two
geographically dispersed
datacenters
Backup Service for real-time
persistent data replication between
two paired pools
Manual FO/FB cmdlets
Integrate with Planning tool, Topology
Builder, and Lync Server Control Panel.
Do not cover RGS/CPS/E911/CAC

Same as above for Lync pools

No support for Lync 2010 pools

DR: Site
failure

SQL Backup &

Restore

Metro-site stretched
pool
45

Back End High Availability Support Matrix

Feature

HA

DR

Feature

HA

DR

Peer-to-peer (all modalities)

YES

YES

Planning Tool

YES

YES

Presence

YES

YES

YES

YES

Conferencing (all modalities)

YES

YES

Public Switched Telephone

Network (PSTN) Voice

UCWA

YES

YES

YES

YES

Archiving

YES

YES

Conferencing Auto
Application (CAA) / Personal
Virtual Assistant (PVA) / GVA

Call Detail Record (CDR)

/Quality of Experience (QoE)

YES

NO

YES

NO

federation

YES

YES

Public IM Connectivity (PIC)

routing

YES

YES

Response Group Service

(RGS) / Call Park Server
(CPS) / Client Access server
(CAS) /Enhanced 911 (E911)
Call Admission Control (CAC)

YES

NO

Unified Contact Store (UCS)

YES

YES

Topology Builder

YES

YES

Extensible Messaging and

Presence Protocol (XMPP)

YES

YES

Lync Server Control Panel

YES

YES
46

Lync 2013 Preview

NEW FEATURES FOR

EXTERNAL USER ACCESS
47

Extensible Messaging and Presence Protocol

Changes
New for External Users:
Extensible Messaging and Presence Protocol (XMPP)

Changes

XMPP Proxy and Gateway

XMPP Federation is optional

Add contacts from XMPP-based partners for IM and

Presence

Mobility Support for Mobile Clients

Using Applie iOS, Android, Windows Phone, or Nokia

mobile devices

Send and receive IM, view contacts, viewing Presence

Use Voice features: click to join, call via work, single

48

Mobility Support for Mobile Clients

Contacts

Presence

Meetings environment, click to join audio

conference

Voice

Point to Point (P2P) IM, group conversations

Audio Conferencing

My status, contact presence

iOS

Instant Messaging (IM)

Photo contact list, contact card, enterprise

search, distribution groups

Single number reach, call forwarding setting,

voice mail

Support for on-premises and Microsoft Office 365

49

Lync 2013 Preview

NEW ARCHIVING FEATURES

50

Collocation of Archiving Role

What is Archived
In-meeting instant messages (IMs)
Meeting join/leave activities with
roles
PowerPoint file sharing activities
Handouts
Whiteboard (new)
Poll (new)
High Availability (new)
No more archiving server role
Fails over with Front End server
In flight session archives
replicated to multiple Front End
servers
SQL mirroring support
Exchange Integration (new)
Single archiving policy (mailbox
hold)
Archives stored in Exchange user
mailboxes
Discovery and Preservation across
51
Exchange, Lync, and SharePoint

Exchange Integration
Exchange Integration (new)
Single archiving policy

(mailbox hold)

Archives stored in

Exchange user mailboxes

Discovery and

Preservation across
Exchange, Lync, and
SharePoint

Disaster recovery
On-Premises and cloud
Requires Exchange Server

2013

52

Lync 2013 Preview

NEW PERSISTENT CHAT

SERVER FEATURES
53

Key Persistent Chat Topology Changes

Persistent Chat Server is a first-class server role in Lync Server topology
Multiple Persistent Chat Server pools to help comply with data privacy regulations
Disaster recovery improvements and stretched pools
Simplified administration model

Topology Builder, Lync Server Control Panel, Microsoft Windows PowerShell, Health and
Monitoring

Large rooms

Up to 15K concurrent endpoints/room

Mirrored

SQL
Registration &
Presence (SIP)
Persistent Chat
(XCCOS)

Registration, Presence (SIP)

Persistent Chat (XCCOS)

Lync PC Pool 1

Room Management (Web)

Lync
Edge

IM & P

Persistent Chat
(XCCOS)

Lync FE Pool 1
Reverse
Proxy
Datacenter

54

Lync admin

Fully Integrated Server Role

Persistent
Chat
Store

Persistent Chat Service Role

Channel Service

File
Upload/
Download
Web
Service

Persistent
Chat
Complianc
e Service

Persistent
Chat
Complianc
e Store
Complian
ce File
Store
File
Store

55

Lync 2013 Preview

NEW SCHEDULING CHANGES

56

Scheduling Changes

57

Creating Online Meetings from Outlook Web App

58

Joining Meetings from Outlook Web App

59

Lync 2013 Preview

ENTERPRISE VOICE CHANGES

60

New Enterprise Voice Routing Changes

Lync introduces new enhancements to voice routing, including:

Call Forwarding You can forward calls to other phones and client devices.
Enabled by default

Simultaneous Ringing Incoming calls ring on an additional phone (for

example, a mobile phone) or other endpoint devices. Enabled by default

Manager/Delegate Simultaneous Ringing Delegates can setup

simultaneous ringing to their mobile devices for incoming calls to their
manager

Voicemail Escape When simultaneous ringing is configured, and the users

cellphone is turned off, out of battery or out of range, Lync Server 2013 can
determine that an incoming call was immediately routed to voicemail, and
hang up that endpoint so that the call can continue to ring to endpoints of
the user

Caller ID presentation Provides the administrator the flexibility to modify

the format of the calling partys phone number

Conference Dial-Out for users not enabled for enterprise voice Users that
are not enabled for Enterprise Voice are now able to do conferencing dialout based on the organizers voice policy

61

New Hybrid Voice Features

Microsoft Office 365

On-Premises

Edge
Server

IP
Lync OnPremises

PBX

Infrastructure
Lync
Server

ExUM

PSTN
Lync

Allow for gradual migration to the cloud by leveraging existing enterprise PSTN
connectivity, and provide PBX interoperability using Lync Hybrid
server/appliance

Split domain model to allow users homed in the cloud, but voice policy and
routing done from on-premises Lync cloud appliance

Media path optimized to avoid tromboning through Lync Online

62

Devices in Service
IP phones currently running Lync Phone Edition will be able to

interoperate with Office 365 with updated image

Polycom CX700 will not be updated

The same image will work with on-premises, hybrid, or cloud

deployment

Only user accounts will be supported for sign-in

Common area phone accounts will not be allowed

In hybrid and cloud deployments, Lync Phone Edition will be

managed by Device Update Service running in Lync Online

IP phones will always be automatically updated to the latest

approved image for best experience

63

Configuring Hybrid Voice in Lync

Microsoft Office 365

On-Premises

IP
Edge
Server

Lync OnPremises

PBX

Infrastructure
Lync
Server

ExUM

PSTN
Lync

Allow for gradual migration to the cloud by leveraging existing

enterprise PSTN connectivity, and provide PBX interoperability using
Lync Hybrid server/appliance.
Split domain model to allow users homed in the cloud, but voice policy
and routing done from on-premises Lync cloud appliance.
Media path optimized to avoid tromboning through Lync Online.

64

Lync 2013 Preview

MIGRATION

65

Migration Approach

66

Support Boundaries

67

Voice Routing Coexistence

68

Migration Side by Side

69

Migration Notes
Server
Side by Side
Site by Site
Powershell scriptable
User can be moved back to Lync 2010

Client
Min OS Support is Win 7
Lync 2013 client can be deployed with Lync 2010 Backend

70

Lync 2013 Preview

PART 2
QUESTION -> ANSWERS
71

Lync 2013 Preview

THANK YOU !

72

Lync 2013 Preview

BACKUP SLIDES

73

Lync 2013 Preview

APPLICATION INTEGRATION

74

Lync Software Development Kit

Whats new:

Application
sharing

Data
collaboration
Microsoft Office
PowerPoint
viewing
Whiteboarding

Persistent chat
Join room
Post/read

75

Line of Business Applications

Microsoft Silverlight and Windows Presentation Foundation (WPF) UI controls
Drag-and-drop Lync functionality into LOB applications

76

Send Context with Your Conversation

Source LOB application integrated with Lync
Start conversation from application with context data
Remote user gets context loaded with conversation

Invite w/
Context
Invite w/
Context

77

Luware Contact Center Solution

Lean Unified Customer Service (LUCS)
Multimodales CC

Dezentrale Speicherung

Unterschiedliche Applikationen / Gerte

Unterschiedliche Agenten

Zentrale Speicherung

Eine Applikation

Gleicher Agent

78

LUCS
Interactive Conversation Response (ICR)
Hinweise fr Audio und IM
Auswahlmenus fr Audio und IM
Verwendung der Service Presence
ffnungszeiten Abfrage ber
Microsoft Exchange
Lean Unified Customer Service
Luware AG

79

LUCS
WebChat

Lean Unified Customer Service

Luware AG

Presence Integration in die Website

Callback Mglich
ICR

80

LUCS
CRM Integration

Lean Unified Customer Service

Luware AG

Automatisches ffnen der gewnschten CRM Maske

Integration in Konversationsfenster oder stand-alone
bergabe diverser Parameter

81

LUCS
Kommunikation ber alle Modalitten

Lean Unified Customer Service

Luware AG

Instant Messaging
Voice
Desktop Sharing

82

Kontakt
Luware AG
Technoparkstrasse 1
CH-8005 Zrich
+41 58 404 28 00
sip:solutions@luware.net
mailto:solutions@luware.net
http://luware.net

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