ABOUT CLARITY

US based software development firm

• 100 employees in the North America
• 10 person development team in Europe

20 years delivering on the Microsoft platform

• Focused on building and deploying enterprise
solutions on the Microsoft platform
CLARITY’S UC PRACTICE AREA
FOCUSED ON
• Products that natively extend Lync’s capabilities
• Custom solutions to meet customer specific requirements
• Built and delivered the developer training kits for OCS, Lync 2010, Lync 2013
and Office 365

Wrote the book on UC Development (development

focused)
Michael Greenlee: Lead UC Architect, Lync MVP –
Developer, Author
UNCHALLENGED EXPERTISE + UNRIVALED EXPERIENCE

Built all Developer Toolkits for Microsoft OCS, Lync and Lync
Online (ships with SDK)

Built first native Lync Contact Center - 2008

First to integrate and support Skype

First to support globally dispersed contact centers

The largest number of large, complex deployments

First to leverage Lync Web API’s (UCWA)

CLARITY CONNECT
FUNCTIONALITY

IVR Skills Based Routing / ACD Call Recording Dashboard

Call Reporting Screen Pop Data Dips

 LYNC AND CONNECT SIMPLIFIED APPROACH

LYNC NATIVE SOLUTION EASY INSTALL AND LYNC SIMPLIFIED OPERATIONAL

INTEGRATION STRUCTURE

Built on high level API’s Functions like another Lync server Monitoring & management
role
Call never leaves Lync. Call delivered Call control
to Lync client. Simple setup, less maintenance
required
THE TRADITIONAL 7 STEPS
CLARITY 4 STEP PROCESS
CLARITY 4 STEP PROCESS
CLARITY 4 STEP PROCESS
ZERO CLIENT FOOTPRINT
 Web chat

 Web chat
 Integrates seamlessly with Clarity Connect
 Customizable UI
 Customizable context gathering
 Copy & paste website integration
 Administrative website control
CLARITY VALUE PROPOSITION
“Clarity Connect is a true UC Contact Center as opposed to UC-enabled one. Connect uses
Lync as an underlying voice platform to anchor the call and the Lync client extension window for
delivering agent desktop related functions.”

Aamer Kaleem, Chief Technology Officer

Lync Enterprise Voice at Microsoft.
THANKS!