The First Native, Zero Client

Contact Center for Lync

The Contact Center for Lync

Clarity Connect is a rich contact center software built exclusively for Microsoft Lync Server. By
leveraging the native Lync APIs, Connect is able to extend the functionality of your Lync server,
enabling you to single-handedly perform contact center functions without the need to install any
desktop software.

Maximize Your Lync An Integrated Solution

Investment

As customers switch to Microsoft Lync Sever, Connect is an entirely software-based

they have the opportunity to maximize their
investment by natively adding contact center
functionality.
Clarity Connect powers contact centers for
diverse organizations all over the world and is
currently being used in the health care,
manufacturing/distribution, technology,
government, education, financial services,
insurance, retail and professional services
industries.
platform that requires no client-side software
installation.
We capitalize on Lync Server’s multi-modal
capabilities, enabling contact centers to
easily expand into new methods of
communication, such as web chat, and
instant messaging.

Clarity Connect Dashboard

The Clarity Connect Dashboard is an interactive
hub that gives users a real-time snapshot of all
calls, web chats, and instant messages within the
contact center. The dynamic, user-friendly
dashboard empowers supervisors to make
strategic decisions and quickly determine the
health of the contact center.

Lync 2013 Certified

FEATURE HIGHLIGHTS SUCCESS STORIES
Native- Connect was designed and developed to Electronic Retail Chain
work natively with Microsoft Lync, leveraging Lync and Clarity Connect
the best parts of an existing Lync infrastructure. were selected to replace
The result is a contact center that is easy to Avaya to power an
install, use and maintain. electronics retail company’s
ACD- Connect’s innovative web control panel 10 call centers with over 250
enables users to configure automated call and agents in North America.
contact distribution through skills-based routing
and multi-level skills configuration.
Global Software
Call Recording- Configure call recording to any Company
level desired. Agents can be given the ability to A global software company
start or stop recordings. Direct inbound and selected Clarity Connect to
outbound call recording is also available for power 475 agents across 18
agents. global Lync call centers. The
implementation allowed the
Quick IVR- Enables users to quickly and easily company to replace legacy
create new contact centers, skills and queues. and redundant systems and
Add or remove agents within minutes. significantly reduced their
total cost of ownership.
Web Chat - By leveraging the Lync web APIs
(UCWA), Connect enables web chat through a
public facing web chat client written in HTML and Leading Online Distributor
Javascript. Easily integrate with 3rd party websites. of Specialty Chemicals
System Integration- Easily integrate with 3rd A leading online chemical
party systems, including Screen Pops and CRM distributor selected Connect
platforms to look up data or enable callers to to power 200+ contact
perform self-service tasks. center agents dispersed
across three contact centers
Skype Integration- Offer your customers in North America and
simple and inexpensive click-to-call using Skype, Europe. The company chose
connected to Clarity Connect over the internet Connect because of its
without traversing the public telephone network. ability to work seamlessly
with their existing tools and
Multiple Business Units- Create multiple
applications, resulting in
business units within a single instance of Clarity huge cost savings.
Connect to provide privacy and security while
simplifying installation and upgrades, reducing
the total number of instances.

REQUEST A DEMO

Phone: Email: Web: Twitter:

887.837.7119 connect@claritycon.com connect.claritycon.com @ClarityCon