MiCloud Connect for Microsoft Teams

Make the most of your collaboration investment without

sacrificing enterprise telephony features

Improve the productivity of your Microsoft Teams users with Mitel’s

advanced telephony, contact center and CRM integrations.

Total Solution Advanced Dialers

Give your users the calling features they need
to be successful with Mitel’s end-to-end suite
of communication tools. By pairing MiCloud
Connect with Microsoft Teams, you can save
time and improve your calling experience with
integrated telephony, conferencing and contact
center.
Choose from our web or app dialers for click-
to-dial functionality. Users will benefit from
advanced telephony features such as softphone,
presence, call routing, hunt groups and more.
Coming soon is our Mitel Assistant, Miya, for
MiTeam Meetings bot capabilities from within
Teams.

Low Total Cost of Ownership Leading Provider

Unlike other solutions in the market, MiCloud
Connect dialers come included with our
standard service plans. No additional add-ons or
expensive licensing - just an easy way to place
calls from Teams or any third-party solution.
Let Microsoft do what they do best and us
do what we do best - delivering seamless
connections. With 45 years of industry
leadership, we help more than two billion
businesses connect, collaborate and provide
better experiences for their customers.
 MiCloud Connect for Chrome
Mitel recommends our Chrome browser extension
to get the most out of your Teams experience.
Our Chrome extension gives you softphone
functionality from your web browser.

Download here.

MiCloud Connect + Microsoft

CLICK-TO-CALL ADVANCED SINGLE

TELEPHONY SIGN ON

Save time and reduce entry Enhance your collaboration Eliminate multiple logins
errors by simply clicking on experience with call routing, with our Active Directory
any phone number to place a hunt groups, presence, call integration for a single
call. history, call merging and more. password across systems.

OUTLOOK CONTACT CRM

INTEGRATION CENTER INTEGRATION

Easily schedule meetings and Improve your customer Increase agent efficiency with
automate your presence and experience with our integrated our native CRM integrations
call routing as your schedule or over-the-top options for including Microsoft Dynamics
changes. simple or robust contact center and Salesforce.
capabilities.

Ready to get started?

Contact your Mitel representative for more
information.

mitel.com/voip

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