LEADDESK

The industry-leading
platform for call center,
inside sales and
telemarketing
operations.
Who is LeadDesk?
What is LeadDesk?
Why LeadDesk?
How to get started?
LEADDESK COMPANY
Software company helping 5 Key product, the LeadDesk software,
1 handles >2.5 million calls and
sales-oriented companies do
business on the phone >100.000 deals made on the phone
EACH WEEK.

2 Founded in 2009 in Helsinki 6 Modular offering that is always

provided from the cloud. “Amazing for
outbound, OK for inbound”.

Funded by founders and Finnish 7 All development done internally,

3 development team sits in
Technology Agency
Lappeenranta, Finland.

Revenues in 2014 >5m€, business 8 Local sales & support offices in 6

4 countries (Finland, Sweden, Norway,
profitable and growth-rate 2x p.a.
>500 customers in >20 countries. Denmark, Germany, Poland), other
European markets supported remotely
WHAT SETS LEADDESK APPART

WE HELP YOU TO YOUR SOLUTION LEADDESK TAKES

CLOSE MORE IS TAILORED END-TO-END
BUSINESS FROM MODULES RESPONSIBILITY
LeadDesk is not another The most proper The software is
“call center system solution can be developed in-house.
provider”. We have tailored for you. But Required changes are
learned to help this is done from well- simple to get done. We
companies do business tested “lego pieces” also provide support &
on the phone, both ensuring speed and implementation. So no
inbound and outbound. reliability. Still finger-pointing to the
provided as SaaS, no “next guy”.
projects required.
500+ CUSTOMERS IN 20+ COUNTRIES TRUST LEADDESK
500+ CUSTOMERS IN 20+ COUNTRIES TRUST LEADDESK
NOTE: LeadDesk’s outsourcer customers can easily tap into the network of LeadDesk users!
OUR TYPICAL CUSTOMER INDUSTRIES
Media & Publishing Software & IT services Insurance

Telecommunications Food supplements PayTV

Home improvement
Energy Business services
services

Performance
Investing HR/Contracting
marketing

Charity & Fundraising Consumer credit Others

OUR TYPICAL CUSTOMER ORGANIZATIONS

• Internal & service providers

Lead generation & • B2B
Inside sales units • Outbound projects

• Internal & service providers

Call center & Telemarketing • B2B & B2C
org’s • Inbound & Outbound projects

• Product owners working with service providers

Outsourcers • B2B & B2C
• Outbound projects

Other segments include, e.g., Debt collection & Teleresearch

Who is LeadDesk?
What is LeadDesk?
Why LeadDesk?
How to get started?
KEY FEATURES OF LEADDESK

Cloud-based system Full agent interface Smart outbound campaigns

You only need LeadDesk & an Internet Everything a call center agent needs – from Designed to manage campaigns, calls &
connection. No hardware required. dialing to order-taking to time management. sales – including email and SMS.

Contact database Flexible operator choice Reporting and live screen

Use LeadDesk as your CRM for customer Let us be your phone company. Or choose Run off-the-shelf or tailored reports &
acquisition. any other operator. show real-time data internally and to
product owners

Contact intelligence Telephony options Dialer modes

LeadDesk is integrated with B2B/B2C data Use VoIP, GSM or landline calling – or Preview calling, progressive calling,
sources & can automatically clean bad data. integrate with any PBX. predictive calling & more dialer options.

Quality control Outbound & inbound API

Listen to call recordings & real time Make & receive calls. Use IVR. LeadDesk is Link LeadDesk with your ERP & reporting
conversations. Track agent productivity. the only system you need. systems.
USER ITERFACES FOR DIFFERENT USER GROUPS
Call center agent / sales person
• User interface on computer
• All-in-one or integrated to 3rd party
system
• Headsets & GSM

Manager
Team screen
• Access all data and settings with web browser
• Selected data show to all office
• Can be pushed to 3rd party applications
• Can get special effects (bell for deal, etc.)
HOW LEADDESK FITS IN AMONG OTHER SOFTWARE

LD
Click-to-call on any CRM CRM

Effective/automated outreach
CRM LEADDESK
campaigns on any CRM

Cold leads exclusively on LeadDesk,

follow-up steps on other CRM
LEADDESK CRM

LeadDesk runs the whole campaign

LEADDESK
Who is LeadDesk?
What is LeadDesk?
Why LeadDesk?
How to get started?
BENEFITS TO EXPECT FROM LEADDESK SOFTWARE

Higher
Flexibility Less cost
revenues

New
Link with
Better business
other
quality opportunities
systems

Control & Less Solid

coordination manual reliability
work
 WHY LEADDESK SOFTWARE? TCO* reduction Revenue increase
Systematic and efficient customer outreach
(through solid basic outbound features) ✓ ✓
#1 complete feature set already today (e.g., sms,
list handling/database, leaderboards etc.) ✓ ✓
Rapid release cycles ✓
Strong track record of reliability
(>99.8% avail., no single outage in 3 months) ✓
Flexible system to open (and close) new offices
and projects quickly ✓ ✓
Support to remote agents (viable telephony
solution) & multi-office setup ✓ ✓
Easy system for both agents and admin users to
learn (quick recruiting & ramp-up) ✓ ✓
Savings on phone bill (local carriers)
✓
Same system used by subcontractors and e.g.
sales departments (already in use!)
✓ ✓
* Total Cost of Ownership
 WHY LEADDESK AS YOUR PARTNER?
TCO* reduction Revenue increase

Focus and R&I investments 100% in call center and

inside sales systems (54th release since 2009) ✓ ✓
No compromises is reliability & data security
(multitenant setup, separate virtualized DBs, 3 server ✓
providers, 2 full-time testers, SLL etc.)
Dedication to customer service (practically a 24/7
operation, chat support possibility to admin users ✓
etc.)
Company based in Germany (all communication &
interfaces in German, local datacenter provider) ✓
Perfect balance of being established and agressively
growing/developing LeadDesk ✓ ✓
Strong management team
✓ ✓

* Total Cost of Ownership

Who is LeadDesk?
What is LeadDesk?
Why LeadDesk?
How to get started?
GETTING LEADDESK IS SIMPLE & SAFE

50€ 100€ 150€

/seat/month /seat/month /seat/month

• No fixed-term contract
• Starting from 1 seat
• Use any operator
• Full money-back guarantee
 Bronze Silver Gold

Price 50 €/month 100 €/month 150 €/month

Features • Phone book Bronze and these: Silver and these:

• Automatic redial • Contact database • Commission management
• Call recording • Contact lists • Manuscript
• Reporting • Campaign management • Meeting calendar
• Call results • Product order • Account-level list mgmt and
• Agent tracking (incl. work- • Call receipt calling (“B2B”)
time tracking) • Email and SMS • Conference calls and call
• Admin dashboard forwarding
• Admin live listening • Admin live whisper
Agent interface Basic Advanced

Outbound calling Manual, Click-to-Call Manual, Click-to-call, Power dial, Semi-automatic, Selective

Inbound/outbound Both

Operator choice Any VoIP or GSM operator Any VoIP or GSM operator Any VoIP or GSM operator

SMS Refer to price list 100 agent/month included 300 agent/month included

User support Refer to price list Refer to price list 10 hours/month by tel. included

Recording storage 3 months 6 months 24 months

Web service API calls Unlimited Unlimited Unlimited

Extended security n/a SSL SLL, IP restrtiction

SLA n/a 99.98% 99.98%

WE PROVIDE YOU WITH ACCESS TO 24/7 SUPPORT
LeadDesk Support Centers
Web site Email
support.leaddesk.com support@leaddesk.com

Global
LeadDesk GmbH Sales
Pappelallee 78/79, Berlin
Hotline: +358 942891826 (Mon-Sat, 8am – 8pm CET) First point of contact
Mr. Lauri Pukkinen
Germany Poland +49 151 70226715
LeadDesk GmbH LeadDesk branch office Poland lauri.pukkinen@leaddesk.com
Pappelallee 78/79 ul. Smulikowskiego 1/3
Berlin, Germany Warsaw, Poland
Hotline: +49 3030806357 Hotline: +48 223073921

Denmark/Sweden/Norway Finland & Baltic countries

LeadDesk AB LeadDesk Oy
Hornsgatan 15 Hämeentie 19A
Stockholm, Sweden Helsinki, Finland
Hotline: +46 852503941 Hotline: +358 942891826
WE ARE FULLY TRANSPARENT – EXAMPLES FROM
USER RESOURCES & UPTIME TRACKING

support.leaddesk.com status.leaddesk.com
FUTURE NEEDS? THERE IS AN ARSENAL OF FEATURES.
Calling methods
• Six methods (incl. B2B
predictive, powerdial)
• Light interface for click-to-
call from browser
Agent management
• Activity log and
revenue/cost per hour
• Work time approvals
• Company chat
API
• Interface to lists & calls
• Also instant callbacks
• Some CRM integrations
readily available
Messaging
• SMS send and receive
• Email send
• Link to call results or send
out message blast
Reporting
• 200+ templates available
• DIY report template
creation tool
• Live reporting to clients
Objectives/products
• Product fields
• Manuscript tool
• Meeting calendar
• Commissions
Contact capabilities
• Number live activity check
• B2B/B2C contact sources
• Link to product owner
CRM/contact banks
Monitoring
• Live widgets
• Call monitoring options
(full call recoding, call
receipt, live listen/whisper)
User rights
• Multiple levels
• Individual campaigns can
be blocked
• Offices & shifts
Campaign/list CRM
• Contact bank and DNC
• Order and contact stages
• “Genius mode” to link best
agents with each lead
Inbound
• “PBX in the cloud”
• IVR, skills
• Service level monitoring
• Call forwarding
Telephony options
• VoIP
• GSM
• Operator services
• Also: own PBX/landline