BT TV

User Guide

To set up, follow this guide or the online video at bt.com/help/tv/setupguide

Job No. 1931

Client BT
Project BT Vision guide Cardinal v8

Revision 3-DR
Modified 30/10/13
Created 15/10/13

You might need

it from time
to time.

Easy set-up

Keep this guide

somewhere safe

Welcome
Not long now until you can sit back and enjoy the shows you love.
How to set up
Just follow the few simple steps starting on page 4 of this guide.
Set-ups easy and takes less than half an hour.
Need some help?
No problem give us a call on 0800 111 4567, go to bt.com/help/tv
or check Help & Settings in the main menu.

Important note about your broadband

Your broadband needs to be up and running before you set up
BT TV. It might not be up and running until midnight on your
broadband activation day. And if youve got a new broadband
service, the line needs time to settle usually between three
and ten days. Your new BT TV might pause and stutter during
this period but dont worry as its only temporary.

BT TV welcome

Easy set-up
1 Before you start
2 Connect your BT Home Hub
3 Connect your aerial
5 Turn it on
6 Follow on-screen steps

Easy set-up

4 Connect your TV

1 Before you start

1 Check your box contents
bt.com/help/tv

BT TV
User Guide

Ethernet cable

How to use BT Vision

Power cable

Extra kit
You might also have
been sent these items:

BT TV easy set-up

HDMI cable

Batteries

Aerial cable

You need a digital TV aerial

Your BT Vision+ box needs an aerial that can receive digital
TV signals (external or in the loft). If you havent got one
(e.g. youve been using satellite or cable TV), call us on
0800 800 150 and, for a small charge, we can fit a new
aerial for you.
Dont plug in your BT Vision+ box yet. Well tell you when.

The digital TV channels you get depend on where you live

and the quality of your aerial and cables. If you have trouble
watching live or recorded digital programmes, it could be
because your aerial or cables need replacing.
For help see pages 2325, call 0800 111 4567 or go to
bt.com/help/freeview.

Another Ethernet cable

Remote control

a TV aerial socket or cable

a mains power socket
your TV and other TV equipment (e.g. amp or DVD player),
if youre planning to connect them
If youve ordered Extra TV channels, youll need to connect your
BT Vision+ box to your BT Home Hub using an Ethernet cable (see
the next page). For more about these channels, go to page 26 or
bt.com/tvfrombt.

Help

User guide

3 Think about where to put your BT Vision+ box. You can put it
wherever you want, as long as its near:

Two Powerline adapters

(see page 22)

Or watch our set-up video at bt.com/help/tv/setupguide

Easy set-up

BT Vision+ box

Easy set-up

Dont worry if your BT Home Hub looks slightly different from the
one shown here. As long as youre using the one we sent recently,
itll still work with BT TV.

To set up, follow this guide or the online video at bt.com/help/tv/setupguide

2 Make sure your broadbands working properly (your Hubs

Broadband or status light should be glowing steady blue. If it isnt,
see your BT Broadband User Guide at bt.com/help/broadband).

2 Connect your BT Home Hub

OPTION B
Use this option if your BT Home Hubs in another room and you havent ordered Extra TV channels*

To connect your Hub, follow Option A on this page or Option B on the next page.
We recommend Option A for the best, most reliable connection.

1 Using one of your Ethernet cables (yellow ends), connect your

BT Home Hubs Ethernet port 1 to one of your Powerline adapters
(it doesnt matter which one).

OPTION A (Recommended)

3 Plug Powerline adapter 2 into a mains power socket (not an

extension lead) and switch it on.
4 Using the other Ethernet cable, connect this Powerline adapter
to your BT Vision+ boxs LAN
socket.

2 Plug Powerline adapter 1 into

a mains power socket (not an
extension lead) and switch it on.

Use this option if your Hubs close enough to your BT Vision+ box to connect using
an Ethernet cable or if youve ordered Extra TV channels*

When both of your Powerline adapters are connected, their lights

should glow green.

Ethernet port

1 Using an Ethernet cable (yellow ends), connect

your BT Vision+ boxs LAN
socket to your
BT Home Hubs Ethernet port 1
LAN socket

LAN
socket

Ethernet
port
BT Home Hub

BT Vision+ box
BT Vision+ box

Powerline
adapter 1

3
Powerline
adapter 2

BT Home Hub
* Extra TV channels wont work with Powerline adapters. To find out more about them, see page 26.

BT TV easy set-up

Or watch our set-up video at bt.com/help/tv/setupguide

Easy set-up

3 Connect your aerial

4 Connect your TV

1 Unplug your existing aerial cable from your TV and plug it into
your BT Vision+ boxs RF In socket.

1 Using your HDMI cable, connect your BT Vision+ boxs HDMI

socket (marked HDMI) to an HDMI socket on your TV.

2 Using your new aerial cable, connect your BT Vision+ boxs

RF Out socket to the RF In socket of your TV.
HDMI
socket

Your TV

Typical HDMI cable

Your TV

RF Out
socket

If your TV doesnt have an HDMI socket

An HDMI cable gives the best picture and sound quality and is
needed to watch in high definition (HD). It can be used with most
modern TVs, but if your TV doesnt have an HDMI socket, you can
use a SCART cable to watch in standard definition instead. If you
havent already got one, you can buy one from most electrical
stores or from bt.com/shop
Typical SCART cable

RF In
socket

1
BT Vision+ box
HDMI
cable

BT TV easy set-up

Make sure your HD TV is on the correct audio visual (AV)

channel. Some TVs will do this automatically

Or watch our set-up video at bt.com/help/tv/setupguide

Easy set-up

TV aerial

5 Turn it on
Double check that your broadbands working. If it is
1 Turn on your TV and select the correct HDMI or SCART input (e.g.
by using the audio visual (AV) or
button on your TV remote)
depending on which type of cable you used in step 4.
2 Using your new power cable, connect your BT Vision+ box to a
mains power socket and switch it on.

6 Follow on-screen steps

What happens if you get a software update
We update all our BT Vision+ boxes from time to time. If an
update becomes available after your new BT Vision+ box is
sent to you, your box will automatically detect it as soon as
its connected. Your box will automatically restart a few times,
so please let it finish before continuing. If the update starts
while youre setting up, youll need to start set-up again.

1 When you see this screen, youre ready to continue set-up.

3 Your BT Vision+ boxs power light will glow blue after a few seconds.
4 Wait for your BT Vision+ box to start for the first time. This might take
up to 30 minutes if your BT Vision+ box needs a software update.
BT Vision+ box power light not on?
Press the power button. Still not on? Go to page 22.

Power
socket

You are a few easy steps away from getting your Vision+ box set up correctly.
This will only take a few moments.

Power button
and light

3 Using your remote, follow the on-screen steps to complete set-up

(e.g. press
on your remote to Continue). Dont worry, you
can change settings again after set-up, if you need to.

Press arrows to
move around
the TV screen

Press Select
to choose the
options you want
(e.g. Continue)

Begin

4 When youve finished set-up, you should see the main menu screen.
Read the next section to find out how to get the most out of your
BT TV.
2 Get your BT remote control and insert its batteries.
5 If youve been sent a viewing card to watch BT Sport through your
aerial, you should now follow the steps that came with the card.
BT Vision+ box

10

BT TV easy set-up

Or watch our set-up video at bt.com/help/tv/setupguide

11

Easy set-up

Got Extra TV channels?

Your channels should start within 15 minutes of completing
the set-up of your BT Vision+ box. If they havent started
after 24 hours, call 0800 111 4567.

How to use BT TV
Your BT TV at a glance
Using your remote
Finding what to watch
Recording live TV
Watching On Demand programmes
Controlling your TV with your remote

How to use BT TV

Pausing and rewinding live TV

Your BT TV at a glance
on your remote to see the main menu.

News

New Message
News from the BT TV team.
My TV
See what youre Currently Watching, plus your Bookmarks,
Playlists, Downloads and My Messages.
TV Channels
See digital and broadband TV channel listings.
Recordings
See whats recorded, recording or scheduled to be recorded (see page 17).
Catch Up
Catch up with shows you might have missed.
On Demand
The latest and best-rated programmes from our On Demand library of shows
and movies, so you can watch what you want, when you want (see page 18).
Help & Settings
Lots of help if you need it, including video guides. Plus change your
settings, do a manual channel scan or check your signal strength.

My TV

How to use BT TV

to Search

Channel 4: Deal or No Deal

TV Channels

TV Guide

Press to search
Search digital TV, On Demand, Extra TV channels, recordings
and help articles.

TV Guide
Find what you want to watch or record (see page 17).

Recordings
Favourites

Catch Up

Record

On Demand
Search

Favourites
Keep track of your favourite channels (see page 19).

Change
Channel

Help & Settings

Entertainment
Kids
Sport
Shopping

14

Press

Remember
To get to live TV at any time, press

See our top picks of what to watch at bt.com/tvfrombt

15

How to use BT TV

Press

Using your remote

Finding what to watch

Recording live TV

Your remotes easy to use so press a few buttons and explore.

There are two easy ways to find TV programmes using your remote:
press
or press for Search.

Your BT Vision+ box allows you to record programmes from your

favourite channels so you can watch them when it suits you.

Press

How to record a show youre watching

Press
on your remote.

Fav
Shows you a list of any channels youve chosen
as favourites (see page 19)
TV Guide
Shows you listings for digital and broadband TV channels
Coloured
On screen messages show different uses in each menu
Mute
Silences TV speakers (see page 20)
Volume
Raises or lowers TV volume (see page 20)
Arrows
Move around the menus
Exit
Takes you out of a menu to live TV
Back
Returns you to the previous screen

AD
Turns Audio Description on or off, when available (see
page 29). Also lets you switch between controlling your
TV or your BT Vision+ box when pressed at the same time
as the channel +/- or the power button (see page 20).
16

How to use BT TV

Power
Turns your BT Vision+ box on or off
Help
Takes you to a troubleshooting guide and helpful videos
On Demand
Takes you to On Demand programmes
Info
Shows information about a highlighted programme
or the one youre watching
Channel
Switches channel
Select
Confirms your choice
Delete
Use to delete a selected item, or delete the
last character entered
Record
Press to record your selected programme
Number buttons
Use to choose a channel or menu option
SUB
Turns Subtitles on or off, when available (see page 29)

You can:
see listings for all available channels
find, watch and record your favourite programmes
see whats currently showing
use the
button to see whats coming up next
browse through other channels using the
or
buttons
press , select Channel Filter or Change Day, then use the
arrow buttons to filter the TV Guide
Press

for Search

You can search for programmes within Search using your remote control
or the on-screen keyboard. Press to set up your preferences to make
programmes with subtitles or audio description appear at the top of
your list of results.
How to search faster
To scroll up and down a page in the TV Guide, press the
Channel +/- button on your remote. To skip back or forward
a day, press the
or
button on your remote.

How to record from the TV Guide

Highlight the show and press
on your remote.
How to record a series
Highlight a programme thats part of a series and press
Choose Record Series from the Record pop-up to start the
series recording.

Record and watch at the same time

With your BT Vision+ box you can record two live programmes
at the same time or watch one live programme while
recording another.
If youre recording two live programmes, you cant watch
another live programme at the same time but you can:
watch one of the programmes youre recording
watch a programme you recorded earlier
watch programmes using Catch-up and On Demand
If youve got fast broadband, you can also watch and record
two HD broadband TV channels at the same time.

See our top picks of what to watch at bt.com/tvfrombt

17

How to use BT TV

BT Vision
Displays the main menu on screen

Watching On Demand programmes

You know how it is: youre about to watch your favourite programme
and the phone rings. No problem. Now you can pause live TV or rewind
to catch the bit you missed.

To find our great selection of On Demand programmes, press

on your remote.

Pause
Pause live TV for up to 90 minutes by pressing
remote control.
To start it again, press

on your

You can fast-forward and rewind through paused programmes using

or
or you can skip forward 30 seconds by pressing
or back 10 seconds by pressing
. Then press
to resume
playback.
Rewind
Missed a bit of what youre watching, or want to see it again?
You can rewind through the action youve been watching by
pressing
.

Programmes without a price are included in your subscription. When a

price appears, youll be asked to confirm that youll pay for it. If you go
ahead, itll appear on your next bill.

How to watch free trailers

If a trailer is available for the film or programme you want to
watch, youll see a Watch free trailer option on the left-hand
side of your screen. Depending on the age rating preferences
youve set up, you might be asked to enter your PIN before
you can watch a trailer.

How to watch a series

The easiest way to watch a series is to select Play All on the
left-hand side of the screen. This will play each episode back
to back. And if you stop partway through, you can carry
on from where you finished by going to My TV and then
Currently Watching.

Adding bookmarks

Saving your favourite channels

When youre browsing the On Demand library, you can bookmark

programmes to watch later. To bookmark a programme, select it,
then press the button on your remote control. Youll see a tick to
confirm its been bookmarked and itll show in the Bookmarks menu
under My TV.

Pressing
on the BT remote control lists your favourite channels in
the TV Guide. To set up your favourites, press the button while youre
in the TV Guide, choose Manage Channels, select a channel to add it,
then press the button.

Getting peace of mind with Parental Controls

Using playlists
If you subscribe to BT Kids or BT Music, you can create Music or Kids
playlists. You just line up your favourites and let them run back to back.
To set up a playlist, select a music video or On Demand TV programme,
press the button on your remote control, then choose Add to
Existing Playlist or Create New Playlist. Once youve added something,
youll see a tick next to it.
Tip: Use

or

to skip videos in a playlist.

Parental Controls help you stay in charge of what your children watch
and theyre quick and easy to set up.
Press
on your remote control, choose Help & Settings, then
Settings, then Parental Controls. Select Age Ratings and the Lock by
Rating pop-up will appear where you can lock programmes based on
age-related ratings.
Youll always be asked to enter your PIN if you try to watch a live
programme with an age rating of 12 or above between 5.30am
and 8pm.

Getting recommendations
Whether you enjoy drama, documentaries or the latest Hollywood
blockbusters, well suggest programmes and films based on what
you like watching, so youll never be stuck for choice. Youll find
recommendations at the bottom of the screen in Recordings,
On Demand and Search.

18

How to use BT TV

See our top picks of what to watch at bt.com/tvfrombt

19

How to use BT TV

Pausing and rewinding live TV

Controlling your TV with your remote

You can operate your TV using your BT remote. Use it to turn the TV
on and off (standby), change channel, adjust the volume and mute
the sound.
How to set your BT remote to control your TV
Before you start, make sure the volume on your BT Vision+ box isnt
muted or set too low. Your remote will only control your TV volume once
its programmed, so you need to do this now. If you need to change it
later, youll need to reset your remote (see box below).
1 Find your TVs four-digit unique code. Some common codes are
in the table on the right.
2 Press and hold Vol
and
light flashes three times.

on your BT remote until its blue

3 Type in your TVs four-digit code.

4 Your remotes blue light should flash three times. If the codes
wrong, the blue light will flash for one second after you type the
codes last digit try again.

TV

Code 1

Code 2

Code 3

Goodmans

0000

0011

0016

Hitachi

0018

0020

0000

JVC

0016

0058

0011

LG

0017

0000

0019

Panasonic

0005

0000

0110

Philips

0000

0033

0001

Samsung

0002

0003

0000

Sharp

0014

0016

0102

Sony

0001

0084

0126

Toshiba

0077

0043

0056

Cant find your code? Go to bt.com/vision/remotecontrol

5 Once youve entered the code, test the remote by turning the
volume up and down and pressing . If the buttons dont work
properly, repeat the steps above using another code.
6 To test your remote some more, press and hold
while trying
Channel
or
. This should change the channel on your TV
rather than BT TV.
7 If the TV doesnt react, start again from Step 1 with the next code.

20

How to use BT TV

Need to reset your remote?

Press ,
and
at the same time for 5 seconds. When the
light on your remote flashes 3 times, your remote will be reset
and youll be able to use it to change the volume of your
BT Vision+ box.

bt.com/help/tv

Help
Setting up
Digital TV
On Demand
Extra TV channels
Viewing cards
Security and Settings
Power saving
More help
Help

Tips

 all the cables that you plugged in during set-up are firmly in place
your HDMI or SCART cables are fully pushed in
your HDTV is set to the correct audio visual (AV) input depending on
whether youve connected to your BT Vision+ box with an HDMI or
SCART cable. Some TVs will do this automatically, or you can use the
AV or
button on your TV remote
your BT Vision+ box and TV are turned on
your broadband is working
Try restarting your BT Home Hub by pressing Restart. Then wait a
couple of minutes before restarting your BT Vision+ box by pressing the
button on the front of the box until it turns red. Then press
the
button to restart the box.

If your BT Home Hub and BT Vision+ box are in different rooms and you
havent ordered Extra TV channels, you can use Powerline adapters. If you
didnt order them with your kit, and its less than 30 days since you ordered
your BT TV service, please call 0800 800 150 and well send you some.
Can I use an extension lead with a Powerline adapter?
Yes, but we recommend that you plug your Powerline adapter directly
into a wall socket as it might not work as well when plugged into some
extension leads (such as very long or surge-protected leads). You can
then plug any extension lead youre using into the Powerline adapter.

How do I connect BT TV using a SCART cable?

If you dont have a cable already, you can buy one at most electronics
stores or go to bt.com/shop

Digital TV channels are delivered through your aerial. They include BT Sport
(for customers who cant get it through their broadband connection) and
Freeview channels.

1 Using your SCART cable, connect your BT Vision+ boxs lower SCART
socket (marked
) to a SCART socket on your TV. If your TV has
more than one socket, use the one marked AV1.

What do I need to know about digital TV signals?

1 Availability of channels depends on where you live. To check which
channels you should be able to receive in your area, go to digitaluk.co.uk
2 Most digital TV-related problems are down to the quality of your aerial
or wiring:
BT TV wont work with a satellite dish so make sure that youve a
good quality external or loft aerial capable of receiving a digital TV
signal and that its aligned with your local transmitter
this should not be a communal or shared aerial
a TV set-top aerial is unlikely to be good enough, even with a booster

For more help with Powerline adapters, including resetting instructions

or adding new Powerline adapters, go to bt.com/help/powerline

3 Local geography, like tall trees, hills, or buildings in direct line with your
local transmitter, can affect signal strength.

If youre using Powerline adapters, and youve still got a problem,

you could try restarting these. To find out how to do this, go to
bt.com/help/powerline
If youve got Extra TV channels, you should connect your Hub and
BT Vision+ box using an Ethernet cable, not Powerline adapters.
For more details, see below.
Do I have to use my Powerline adapters?
No. If your BT Home Hub and BT Vision+ box are close to each other or if
youve ordered Extra TV channels, you shouldnt use Powerline adapters.
Simply use an Ethernet cable to connect your Hub to your box.

5 Transmitter changes can result in changes to channel line-ups and

availability.
If you havent got a widescreen or HDTV, youll need to change the setting
on your TV and/or BT Vision+ box to 4:3 aspect ratio. Youll get a chance to
do this during on-screen set-up later.
How do I use my BT remote control to operate my TV?
For full instructions on how to do this, see page 20.

22

BT TV help

4 Weather low pressure or windy conditions can affect your TV

signal even in strong signal areas, especially if the aerial is not securely
mounted. Weather can disrupt picture quality, cause pixilation and/or
picture freezes. It might even cause missing channels.

6 Wiring make sure youre using good quality cables. These are vital
to ensure the signal from the aerial reaches your BT Vision+ box with
minimum picture loss and interference.
If youve moved home, you might not receive the same channels you did
before as signal strength and channel availability depends on where you live.
For more help, go to bt.com/help/tv

23

Help

My BT TV isnt working. What can I do?

Make sure:

Digital TV

bt.com/help/tv

Setting up

What can I do to get the best digital TV set-up?

You can fix many common problems, such as missing channels, poor sound
and picture quality, by working through the steps below.
1 Double check your aerial, HDMI or SCART cables are fully pushed in and
that youre using good quality cables (especially cables to your aerial).
2 Check your BT Vision+ box and TV are turned on.
3 Make sure your broadbands working.
4 Scan for channels by pressing
, then go to Help & Settings >
Settings > TV Settings > Scan for Channels and press
on
Start Scan.
5 Check your aerial is properly in place and aligned with your
local transmitter (probably pointing in the same direction as
your neighbours).
6 If youve got a viewing card for BT Sport, make sure youve pushed it
all the way into the slot with the arrow facing the box and the chip
facing upwards.
My digital TV channels have distorted sound and pictures. What can I do?
You can check your signal strength and quality for each channel.
1 Press
then go to Help & Settings > Settings > TV Settings >
DTT Signal Strength.
2 Using the
and
and Channel +/-, highlight the channel with
poor picture or sound and note the signal reading for both strength
and quality.

Each of these will show as red, amber or green depending on whether

you need to take any action to improve your viewing experience.

A very strong signal can affect picture and sound quality. If your
signal is too strong, this will show as red and you may need to buy an
attenuator which you can find in most electrical stores.

How can I update my channel list?

Your BT Vision+ box will automatically scan for channels from time to time.
You can also run a complete channel scan yourself by pressing
,
then go to Help & Settings > Settings > TV Settings > Scan for Channels.

Where can I find some more help with digital TV?

TSG is our preferred partner for helping fix problems with your aerial
system. TSG offers a comprehensive signal assessment service which can
help identify technical problems with your aerial system as well as offer
professional advice on how best to fix any reception problems. TSG Aerial
Engineers can help fix your existing aerial system (aerial, cabling, boosters
etc.) and offer a full range of new digital aerial upgrades. (Please note this
is a chargeable service.)

Check all your cables are firmly in place.

Try watching an On Demand trailer to see if the sound is working.
Restart your BT Vision+ box by holding down
on the front of
the box until it turns red. Then press
to restart the box.
If this doesnt help and youre using an HDMI cable to connect your
BT Vision+ box and TV, try using a SCART cable instead.

Go to bt.com/tvfrombt to find out whats on.

If youve ordered BT TV and BT Broadband at the same time, your
line speed can take ten days to stabilise. You might have problems
watching On Demand programmes during this period but your
line will soon settle down.

For more information on aerial improvements and quality,

go to aerialupgrade.co.uk or phone TSG on 0844 826 2055.

I dont have any sound. What can I do?

Check the volume on your TV isnt muted.
Try another channel to see if sound is missing from all channels.

With BT TV you can watch TV shows On Demand so you can watch what
you want, when you want.

bt.com/help/tv

On Demand

If youre using Powerline adapters and need some help with

On Demand, go to bt.com/help/powerline
Im getting error messages on screen. What can I do?
Select Help and follow any instructions. If these dont fix the problem,
call the number given quoting the error code (e.g. VBA103).

On Demand is Currently unavailable. What can I do?

Leave the On Demand section by pressing
on the BT Vision+
box remote control. Re-enter the On Demand section. This makes the
BT Vision+ box pull the information back from the BT TV platform again.
Try this several times. If youre still having problems, try restarting your
equipment by:
turning off the power to the BT Home Hub (or disconnecting the
power supply)
switching off the power socket that the BT Vision+ box power cords
connected to
Continued over

24

BT TV help

For more help, go to bt.com/help/tv

25

Help

 allow up to two minutes for the BT Home Hub to restart and reconnect
switch on the power socket that the BT Vision+ box power cords
connected to
the Starting Please Wait screen should appear. Shortly afterwards the
BT TV service should be active
Im getting error codes on screen. What can I do?
Select Help and follow any instructions. If these dont fix the problem,
call the number given quoting the error code (e.g. VBA103).

Extra TV channels include those that come with the Entertainment and
Unlimited Extra packages, BT Sport (for customers without a viewing
card), Sky Sports 1, Sky Sports 2 and Sky Movies.
If youve ordered one of these channels, youll be able to watch even more
great TV through your broadband connection.
Where can I find these channels?
Youll find them in your TV guide. Check out the full line up and channel
numbers at bt.com/help/extratvchannelslineup
How do I know which channels use my broadband connection?
Channels that are delivered through your broadband connection are
identified by the symbol in the channel and programme information
area and on-screen navigation bar.
These channels arent available. What can I do?
If youve only just ordered these channels, youll need to wait up to
24 hours for them to start working.

While youre watching or recording channels that use your

broadband connection, your broadband speed might be slower
for other online activities. See My internet connection seems
slower on page 27.

26

BT TV help

If you still cant view these channels, go to the Help & Settings menu,
choose Settings then CA Network Information and press Force
Resynchronisation. Once youve done this, go to your TV Guide and
try viewing one of the channels again.
Remember: You can also watch BT Sport online or on the BT Sport App.
Go to btsport.com for more.

Do I need a viewing card?

Probably not. You should only need a viewing card if you want BT Sport,
but cant get it delivered through your broadband connection. In that
case, you should be able to get BT Sport 1 and BT Sport 2 delivered
through your aerial in standard definition, but youll need a viewing
card to watch those channels.

Can I use Powerline adapters with these channels?

No. Channels that use your broadband connection dont support Powerline
adapters, so youll need to connect your Hub and BT Vision+ box using an
Ethernet cable.

How do I get started with my viewing card?

Make sure your broadbands connected, your BT Vision+ box is turned on
and youre not recording anything. Then push your viewing card all the way
into the slot with the arrow facing the box and the chip facing upwards.

My internet connection seems slower when watching these channels.

What can I do?
Your broadband is shared by everything connected to it (including
computers, laptops, smartphones and some TV channels). This means that
your internet connection will be a little slower when youre using these
channels or other devices. And the more devices using it, the slower itll go.

These channels are delivered through your broadband connection, so

youll need to make sure its working to watch them.

To speed up your internet connection for your other devices, press the
standby button on your set-top box when youre not using it or switch
away from channels that use your broadband connection.

If it isnt, try restarting your equipment. Turn off the power to the BT
Home Hub and BT Vision+ box. Wait ten seconds, then reconnect the
power to the Hub. Allow up to two minutes for it to restart. Switch on
the BT Vision+ box. The Starting Please Wait screen should appear.
Shortly afterwards it should be ready to use.

Im getting error codes on screen. What can I do?

Select Help and follow any instructions. If these dont fix the problem,
go to bt.com/help/tv or call the number given quoting the error code
(e.g. VBA103).

If youre still having problems, make sure its at least 15 minutes after you
finished setting up BT TV, then check that your Ethernet cable (yellow
ends) is connected properly to both your Hub and BT Vision+ box, and
check youre not using Powerline adapters.
For more help, go to bt.com/help/tv

27

Help

Wait for ten seconds and reconnect power to the BT Home Hub, then:

Viewing cards

bt.com/help/tv

Extra TV channels

How can I set my PIN?

Youll need to choose a PIN when you first set up your BT Vision+ box.
And you might need to enter it from time to time, so make sure you keep
a note of it.
Note your PIN

You can change your PIN by pressing

on your remote > Help &
Settings then choosing Settings, then Parental Controls.

Locking your account

This stops unauthorised people from using the PIN-protected areas
of BT TV. If your PIN is entered incorrectly three times, the account is
temporarily locked. To get your PIN reset, call BT Technical Support on
0800 111 4567.
Locking On Demand rentals
To set a PIN prompt for any payments, choose Rental Lock from the
Parental Controls menu. Select Lock Rentals from the Rental Lock pop-up,
then
to save the selection and exit.

3 You can also hide channels from your TV Guide in Manage Channels.
Choose a channel from the list, then press Select to change it between
On/Off. If you want to add the channel back again, youll need to enter
your PIN.

BT TV help

2 Next, choose 15-rated programmes. All the programmes 15-rated and

above will be locked, leaving the 12-rated and below unlocked.

How can I change screen dimensions and resolution?

Press
on your remote, then select Help & Settings > TV Settings >
Display Settings and choose from the options available. Then press Save.
How do I turn on Subtitles or Audio Description?
There are two ways to switch on subtitles or audio description for
digital TV channels:
1 Temporary switch: Press the
button on your remote control
to toggle subtitles ON or OFF and the
button to toggle audio
description ON or OFF. Your choices will be lost when your BT Vision+
box is put into standby or switched off.

Locking and unlocking TV channels

1 From the TV Settings screen under Help & Settings, choose Channel
Management. Youll see a menu showing all your BT TV channels (TV,
Radio and Subscription channels).
2 In Manage Channels, you can PIN-protect channels you dont want
your children to see by selecting a channel and pressing the yellow
button. Youll see a padlock symbol next to the title, which means you
can still see the channel in your TV Guide, but wont be able to watch
it without entering your PIN. You can record locked channels but youll
need to enter your PIN to watch them.

28

Locking On Demand film and TV ratings

1 Say you want to allow only 12-rated programmes. Go to the Parental
Controls menu under Help & Settings, choose the Age Ratings option
and press
on your remote.

2 Permanent switch: Under Help & Settings > Settings > Accessibility
Settings, you can choose to set subtitles and audio description as ON
or OFF. Your choices will be saved even after your BT Vision+ box is put
into standby or switched off.
The audio description volume is automatically set to the highest level, so
it can easily be heard over the standard TV sound. But, you might find it
more comfortable to turn the volume down for quieter programmes. To do
this, select Audio Description Volume under Accessibility Settings.
Watching age rated programmes during the day
Youll always be asked to enter your PIN if you try to watch a live
programme with an age rating of 12 or above between 5.30am and 8pm.

For more help, go to bt.com/help/tv

29

Help

We want you to relax and enjoy BT TV. So weve made sure that you can
control who watches what. You do this by setting up a PIN.

Settings

bt.com/help/tv

Security

We were one of the first UK firms to actively curb CO2 emissions and were
committed to reducing our carbon intensity by 80 per cent from 1997
levels by 2020. Weve achieved a 43 per cent reduction so far by becoming
more energy efficient and increasing our use of renewable energy.
Wed be delighted to tell you more. Just go to bt.com/inclusion

Power-saving modes
Your BT Vision+ box has some features to reduce energy consumption.
The Power light on the front of your BT Vision+ box shows the current
power-saving mode:
Power light

Power-saving mode

Blue
Full power

On and in use, e.g. watching TV.

Purple
Standby

On standby but scheduled recordings and software

updates will still apply.
To put your BT Vision+ box into standby, press
on the
remote control or press
on the front of your
BT Vision+ box. Press either
button to switch the unit
back on to full power it will take the BT Vision+ box a
few seconds to respond. If youve left your BT Vision+ box
on and arent using it, it goes on standby after four hours.

Where can I get more help?

There are loads of ways to get extra help and support with your BT TV.
For more information and helpful videos simply press
on your remote.

BT TV Service
Call 0800 800 900 (Freephone)
Monday to Friday 8am 9pm, Saturday 8am 8pm, Sunday 9am 6pm.

This should take you to the relevant help page or the help menu below.

Settings
On Demand
Help & Settings

30

BT TV help

Your BT Vision+ box is effectively off and the BT Vision+

box will not record any programmes.
To use low-power mode, press and hold
on
the front of your BT Vision+ box until the Power light
flashes red (about three seconds). To turn it on again,
press
on your BT Vision+ box (the remote
control wont work in this mode). When you press the
button, your BT Vision+ box will take a few seconds to
begin starting up and will be ready when the Power
light is solid blue (this can take about a minute).

Press

to Search

Help with My TV
FAQs

What is
My TV?

Bookmarks
& Playlists

My Bill

Subscriptions

Bad Debt

My Messages

Problem
Solving

More

Search
My TV
TV Channels

Red
Low power/
Off mode

We update this BT TV user guide whenever we add new features to the

service, so if you cant find the answer youre looking for here, go to
bt.com/help/tv to download the latest version.

Recordings
Catch Up

Help with TV & Radio

Help with Recording

Call this number for:

enquiries about your BT TV bill
updating your personal details, including direct debit details
help moving BT TV to your new home
help with an existing order, such as changing appointment or delivery
dates and ordering additional equipment such as remote controls
BT Technical Support
Call 0800 111 4567 (Freephone)
7am midnight, seven days a week.
Call this number for:
help fixing technical problems with your BT TV or BT Broadband service
(including BT Broadband Talk)
resetting your PIN number

Help with On Demand

Help with Downloads

Or you can press

on your remote and scroll to Help & Settings.

Youll also find detailed help covering a wide range of topics online at
bt.com/help/btvision, join in with our online forums at community.bt.com
and follow us on Twitter at @BTCare
For more help, go to bt.com/help/tv

31

Help

Better Business Better Future

Were working hard for all our products to be inclusive and more energy
efficient and to use fewer materials. For example, our BT home phones use
more efficient power supplies designed to run on half the electricity. As a
company, weve also been working to reduce our environmental impact.

bt.com/help/tv

More help

Power saving

The small print

Your remote control

Your BT Vision+ box and BBC iPlayer

Safety information

13 Make sure that children do not place any foreign objects in any of the openings.

Playback: press
and
up to five times to fast-forward or go
back through the programme more quickly.

BT TV includes BBC iPlayer (with some shows in HD) and BBC iPlayer radio.

Important information. Read these parts carefully.

14 For cleaning, use a soft, damp (not wet) cloth. Never use any abrasive cloths and
aerosol cleaners.

TV Guide: press
or
to move up or down through the programme
guide, or the Channel +/- button to scroll up or down a page. To skip
back or forward a day, press the
or
.
The red button interactive service doesnt yet work with this version of
BT TV but you can still watch the extra BBC channels on channel 301
(e.g. for Wimbledon matches on alternate courts).

BBC iPlayer can be affected if your broadband lines being used for
other things at the same time playback might pause or stutter.
BBC iPlayer in HD is only available if your lines fast enough.

Your receiver is powered using mains AC via a detachable lead. This equipment has
been manufactured to meet the appropriate safety standards, but the instructions
below must be followed to operate it safely. These instructions must be kept for
future reference.
1 Before connecting the receiver to the mains, check that the mains supply voltage
corresponds to the voltage printed on it. If the mains voltage is different, consult
your dealer.
2 The receiver has been designed for indoor use only.
3 The receiver doesnt contain any user-serviceable parts. Do not attempt to open
the receiver. All maintenance work must be carried out by qualified personnel.

Recording
Your BT Vision+ box can record over 80 hours of programmes and will
automatically delete older recordings to make space for new ones.
To protect a programme from this, highlight the title under Recordings
and then press the yellow button on your remote control.
Your BT Vision+ box will automatically record programmes even if they
start earlier or later than scheduled and if they run later than planned,
but a late-running programme can cause a clash if its still being
recorded when two other recordings are due to start.

4 Periodically inspect the mains lead and receiver for damage. Dont use it if you
find any damage. Refer to qualified personnel.
5 Unplug the receiver from the mains before lightning storms.
6 To prevent fire or shock hazard, dont expose this equipment to rain or moisture.
7 The receiver should be placed on a firm surface and the ventilation openings must
not be covered with items such as newspapers, tablecloths, curtains, etc.
8 Dont install this equipment near any heat sources such as radiators, stoves or
other apparatus that produce heat. Protect it from direct sunlight.

bt.com/help/tv

Tips

15 The batteries installed in the remote control should not be exposed to excessive
heat, such as direct sunshine or fire.

Important electrical information

Mains plug and its fuse
The supplied mains plug is a non-rewireable type. If you need to replace the fuse, you
must use an ASTA- or BSI-approved BS 1362 fuse, rated at 3 Amps.
The plug has its fuse beneath a fuse cover on its face. If you need to replace it, use a
screwdriver to lever off the fuse cover, replace the fuse with a new one and refit its
cover. Never use a plug if its cover is missing.
If the supplied mains plug is not suitable for your mains socket-outlet, DO NOT plug
it in. Remove its fuse and then cut the plug off the lead. Destroy the severed plug
immediately to avoid the shock hazard that would exist if it was plugged into a mains
socket. Fit an appropriate mains plug on the lead. If this plug contains a fuse, it should
be as described above. If youre using a non-fused plug, an external fuse must not
exceed 5 Amps.

9 When installing the receiver, make sure theres a gap of approximately 2cm
around it to enable air to circulate freely and help prevent overheating.
10 Leave access to the mains lead in case emergency shutdown is required.
11 Do not place any combustible objects on the receiver (candles, etc.).

32

BT TV help

For more help, go to bt.com/help/tv

33

Help

12 No objects filled with liquids, such as vases, should be placed on the receiver.
It shouldnt be exposed to dripping or splashing. Should this happen, disconnect
the receiver from the mains and consult qualified personnel.

Your BT Vision+ box, remote control and Powerline adapters are guaranteed for
12 months from the agreed delivery date.
Subject to the terms listed below, the guarantee will provide for the repair, or at BTs
or its agents discretion, the option to replace the BT Vision+ box, remote control
or Powerline adapters, or any component thereof (other than batteries), which
is identified as faulty or below standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of purchase may be replaced
with a refurbished or repaired product.

The conditions of this guarantee are:

the guarantee shall only apply to defects that occur within the 12-month
guarantee period
proof of purchase is required
the equipment is returned to BT or its agents as instructed
this guarantee doesnt cover any faults or defects caused by accidents, misuse,
fair wear and tear, neglect, tampering with the equipment, or any attempt at
adjustment or repair other than by approved agents
this guarantee does not affect your statutory rights

Within the 12-month guarantee period

If you have problems using the product, dont return it before youve contacted the
BT Technical Helpdesk on 0800 111 4567.
In the unlikely event of a defect occurring, please follow the Helplines instructions
for replacement or repair.

Outside the 12-month guarantee period

If your product needs repair after the end of the guarantee period, the repair must
meet the approval requirements for connection to the broadband and telephone
network. We recommend that you contact the BT Technical Helpdesk on
0800 111 4567 for details of BTs approved repair agents.

34

BT TV help

Your BT Vision+ box, remote control and Powerline adapters (if applicable)
are classed as Electrical or Electronic Equipment, so you shouldnt throw
them out with normal household or commercial waste.
Instead, we recommend you ask your local council how to recycle them. Its all
part of the Waste Electrical and Electronic Equipment (WEEE) Directive (2002/96/
EC) to recycle products using the best possible techniques, helping to minimise the
environmental impact, treat hazardous substances safely and avoid too much landfill.

Packaging unpacking the BT Vision+ box

Licence information

Oregan Media Browser.

Copyright 19972013 Oregan Networks Ltd. All rights reserved.
Warning: this software is protected by copyright law and international treaties.
Unauthorised reproduction or distribution of this software, or any portion of it, may
result in severe civil and criminal penalties, and will be prosecuted to the maximum
extent possible under the law.
All trademarks and registered trademarks are the property of their respective owners.
All rights reserved.

Keep all plastic bags away from babies and children, as they can cause suffocation.
The packaging cardboard for your BT Vision+ box is readily recyclable.

This software may contain third party software modules or material provided for use
and distribution under a separate licence. These licences are duly acknowledged:

Legal

SSL
This product includes software developed by the OpenSSL Project for use in the
OpenSSL Toolkit (www.openssl.org)

This item incorporates copy protection technology that is protected by US patents

and other intellectual property rights of Rovi Corporation. Reverse engineering or
disassembly are prohibited.

LibJPEG
This software is based in part on the work of the Independent JPEG Group.

Declaration of Conformance

FreeType
Copyright 19962002, 2006 David Turner, Robert Wilhelm, and Werner Lemberg.

This product is in conformity with European Directives 95/47/EC and 2002/21/EC.

Due to continued product improvements, this information is subject to change
without notice.

Low Voltage Directive 2006/95/EC, EMC directive 2004/108/EC and Energy related
Products Directive 2009/125/EC. This product is intended for use within the UK.
The Declaration of Conformance can be found at bt.com/help/btvision

Your remote control

bt.com/help/tv

How to recycle your equipment

This product includes cryptographic software written by Eric Young.

Copyright 19911998 Thomas G. Lane.

Expat
Copyright 19982000 Thai Open Source Software Center Ltd and Clark Cooper.
Copyright 20012006 Expat maintainers.

The remote control requires two 1.5v batteries, type AAA AM4 LR03. Remove
the battery cover then insert the batteries making sure that the correct polarity
is observed. Batteries are removable from the remote using common household
tools. The batteries supplied do not contain hazardous substances such as mercury,
cadmium or lead. However, they must not be disposed of with your household waste
but to a local separate collection system.

For more help, go to bt.com/help/tv

35

Help

Warranty

Available in other formats including

Braille, large print or audio CD.
Please go to bt.com/mediatypes
or call 0800 800 150

Offices worldwide
British Telecommunications plc 2013
Were registered in England at 81 Newgate Street,
London EC1A 7AJ (company number 1800000).

Manufactured under license from Dolby

Laboratories. Dolby and the double-D symbol
are trademarks of Dolby Laboratories.

Item code 060079/V8_Cardinal

Written and designed by The Art & Design Partnership
and Muse Publishing
All this information was correct as of October 2013.
See our terms and conditions at bt.com/terms.
All third party trademark rights are hereby acknowledged.

HDMI, the HDMI Logo, and High-Definition

Multimedia interface are trademarks and
registered trademarks of HDMI Licensing LLC.