I Tal: | (023)22039131 Extn. 2331 TO (022) 22096735 | , GOVERNMENT OF INDIA Office of the Chief Commissioner of Income- Tax = 3rd Floor, Aaykar Bhavan, M K Road MUMBAI - 400 020 12 Date: | 05-09. To, The Chief commissioner of Income Tax-II to VII & IX to XIM./Central =I & IVDGIT(InvyCCIT(LTU Mumbai The Commissioners of Income Tax-1 to 29, Central-I to IV/TDS/Jud/CIB/LTU/DRS(ITAT, Audit-1& II, The Directors of Income Tax(VigyDTRTH(IT)-1 & (IT-I)/(TP)-I/Exem, Mumbai ‘The Commissioners of Income Tax(Appeals)-lto 41,Mumbai The Addl. CIT(HQ)-Coord/Pers/V&T/Systems& Projects, Mumbai Sir/Madam, FI ‘Sub- Information for various issues under Project Tarang Policy - Reg. Kindly refer to the above. There are various issues which have come to the notice of this office during the implementation of Project Tatang Policy. On verifications of the various complaints and after meeting with the MTNL officials with respect to the said issues , | am directed to circulate the following information for proper implementation of the Project Tarang Policy a) b) 4d) ®) In order to improve customer care, the MTNL is starting the Corporate help Desk for the Income tax Customers. The No. 1508 will be available on working days from 10 hrs to 17.30 hrs. After office hours, the customer care no. will be 1503. With respect to the billing issues, the same has been resolved now and the bills for the Mobile Connections and the 3G Data Card will be generated up to 31.7.2012 as per the tariff plan. Thereafter the bills will be regularly issued on monthly basis .The individual users will be responsible for the payment of the said bills. In case of discrepaney found in the bills with respect to the actual usage , the same may be intimated to the customer care at No, 1508. The Tariff plan for the Project Tarang Policy is enclosed herewith, Allcalls from mobile and landline connections and 3G Data card services will be as per the tariff plan (enclosed herewith). Payment over and above the said tariff plan will be the personal responsibility of each individual officer/officials and this office has no role in making the said payments and eventually disconnection in case of non-payment, Residential landline bills in excess of Project Tarang tariff to be paid by individual user. The Group A officers will continue to draw the reimbursement in respect of expenditure incurred on account of one residential landline phone and one mobile connections as per O.M dated 14.11.2006. and O.M dated 9/7/2007. The reimbursement will be confined to landline/mobile connections of BSNL/MTNL only. Broadband connections to the landline telephone at residence will be with unlimited connectivity The officers/officials who are retired and who has been transferred out of Mumbai region where there is change in Telecom Circle will have to surrender the mobile SIM and 3G Data Card alongwith SIM. In case the same is not surrendered, the list of transferred officersiofficials will be forwarded to the MTNL Authority for the disconnection of services. The Group A officers who have been provided with the landline and broadband connections at residence are required to make the outstanding payment if any and No. | Mum/CCIT/Admn.1/Project Tarangj20 12-133 surrender the telephone connections alongwith modem before leaving the station under intimation to this office. 2) At present there is no guidelines with respect to the repairing /replacement of Blackberry Handsets as the same were supplied by the BSNL . However the MINL authorities has promised to take up the matter with BSNL and the same will be intimated accordingly. h) It is also decided that the Database of all the Income tax Officers/officials shared by the MTNL authority for the proper implementation of the Policy. i) The regular Bills for the Landline Telephone at Offices are to be paid by the respective Building-in-charge except for the offices at Aaykar Bhavan, Old CGO Complex and World Trade Centre for which the Bills will be paid from this office. This office will not be responsible for any disconnection for the non payment of the outstanding bills of these offices except Aaykar Bhavan, Old CGO Complex and WTC. {) The bills pertaining to the office and landline connections showing outstanding on account of annual monthly service charges are to be ignored which are being paid by the department, k) Thete were many complaints regarding the present services not covered by 3G facilities. The complete database has been forwarded to MTNL Authority for the services to be covered under 3G services. In case of any further complaint with respect to the 3G services, the officers/officials may please contact directly the MTNL customer care at 1508 and 1503. 1) With respect to the poor connectivity at various buildings of Income Tax , the matter has been taken up for the installation of Boosters/BTS which will help in improving the network connectivity m) Thete are many complaints regarding the receipt of SMS from the MTNL. The individual officer/offieials are requested to directly call the MTNL Customer care instead of this office. n) This office will not handle any service related complaints .The individual officersiofficials are requested to directly call the customer care at 1508 during office hours and 1503 after office hours. They may also contact the following MTNL officials for which the escalation chart is as under be 1" Escalation Sh, A.V Kolge, Dy.Manager-9869425578 Sh. Devashish, Asst. Manager-9869432404 2" Escalation * A.D.Tare,Sr.Managet-9869089990 I am ditected to request you to follow the above instructions for the smooth implementation of the Project Tarang Policy. G KAMBLE) ‘FICER,ADMN-ILMUMBALwou AN REXURE a Office of the Chief Commissioner of Income-tax 373, Aayakar Bhavan, M.K, Road, Mumbai - 400 020 7 13/09/2010 To, All Chief Commissionc Commissioners of Income Tax of Mumbai Region s of Income Tax & Sirs, Sub.: Facility of telephone {landline and/or mobile connection) ‘at the residence in respect of entitled categories of >mployees Kindly refer (o the above. 2. As per Office Memorandum No. 7(14)/ C&V/2006 dated 09.07.2007 the ceiling amount for reimbursement of residential telephone and moble bills for the rank of CIT and CIs has beon enhanced 3. Lam further directed to mention here with that there is ne change in the other ceiling limits applicable. ‘The ceiling amounts exclusive and inclusive of taxes ai the currenf rates ic. 10% service tax and 3% edeuational: ct thereon, in respect of cach rank /designation as applicable lo the Income tax Department, Mumbii is as given below: 8 2 : Coiling amount por month | Gelling amont por month | leer ety with broed bund withowt bread band | : exclusive of taxes exclusive of taxes _ Inclusive of taxes Inetusive of taxes 1 Eki Comtanionars we, 2500 Ts, 2100 racome Tax Re 2788, Re 20165 3 | Commissioners of tacome Tax Rs, 2000 W600 Rs, 2206, Beles, 3 saan Tae Te, 1500 Ws.1100 missioners of Income Tax Re 16552 Retaig | Depaty Assistant 7.800 Ws, 800 Commissioners of Income Tax Ro882, Ra, 882, ‘This i sues with the approval of the CCI, Mumbai (Manish Incoms )Y Kasodekar) ax Officer (HQ) Admn. Il, Mumbai[ARIFE_PLAN Pi IEC [A [Mobile Ad xed Monthly Charge] ———_ Nil 4.2 Free Usage per month 400 min, 2 Call charges 241 Within LSA BSNU/MTNL To. Nil BSNU/MTNL all India 212 | Within LSA, BSNL/MTNL To other Local BSNL/MTNL atl Indi ber sec 2.2 Roaming STD “012 per see i = 2.2.4 | Fixed charges Nil 2.2.2 [incoming Cais harges BSNL/MTNL Network | Nib from other Network _ BSNU/MTNL Network | Ni twork | 0.60/60 sec Network" |'1.0/60see Bt P2P Within LSA sage 1@5 beyond BSNLIMI | BSNL/MTI all_ india [BSNU/MTNE To “Ni (To other | O.80/SM5 SMS 7 | As Der vendor S/SMS _} | 0.05/10K6 ~ | Normal charges |‘ © [Broadband usage \ Tee ‘Ni { L2 "Free Usage per month Home unlimited | | alan at 512 Kops |-! peed. No modem na to be taken sie mS = ate e : | D [Data Card oe ame 7 1.1 | Fixed Monthly Charges Nil x T.2. | Free Usage per. month — 56D 1.3. | Charges beyond free 0.05/10k> E | Blackberry Ll Fixed Monthly Charges. Ni 12 Free Usage per month Customer has mentioned that all payments will be ma ‘As per plan 999 oF | BSNL i.e. 3G ceveeronm | | unlimited data | download, 1 Blackberry Email | services and * | instant messaging services de bi-anayally In January and July