Agent 18531623 Date 31-03-2015 Hora 9-51 Version 2-2-1-214 Station ECCDKP2221 LodID

Start SoftPhone 2.2.1.
214 at:9:51
[31-03-2015 09:51:22:918] Start Log Service. Mode: Basic (0ms)
[31-03-2015 09:51:22:918] An exception occurred setting the logging service usin
g environment variable (0ms)
[31-03-2015 09:51:22:918] ERROR: (Source = [LogWriter.Start]) Environment variab
le: SoftPhoneLogPath, was not found
[31-03-2015 09:51:23:760] Commands (842,3892ms). [Parameters: (http://192.168.2
23.90/UpdateSoftPhone_ECC/econtactSoftphone.application?StationName=ECCDKP2221&A
gentName=18531623&HostSPServer=192.168.223.253&PortSPServer=5000&HostSPServerBK=
192.168.223.54&PortSPServerBK=5030)]
[31-03-2015 09:51:23:869] Connecting to Primary SPServer (109,1986ms)
[31-03-2015 09:51:24:478] Basic (608,3922ms)
[31-03-2015 09:51:24:587] ERROR: (Source = [frmSoftphone.GetValidPort]) El servi
cio DynamicPortManager no se encontr en el equipo '.'.
[31-03-2015 09:51:24:587] INNER EXCEPTION: El servicio especificado no existe co
mo servicio instalado
[31-03-2015 09:51:24:587] Dynamic port allocation service not active (109,1986m
s)
[31-03-2015 09:51:24:603] Starting TCP Channel, port:9000 (15,5998ms)
[31-03-2015 09:51:25:882] ERROR: (Source = [frmSoftphone.GetValidPort]) El servi
cio DynamicPortManager no se encontr en el equipo '.'.
[31-03-2015 09:51:25:882] INNER EXCEPTION: El servicio especificado no existe co
mo servicio instalado
[31-03-2015 09:51:26:007] Start Socket (1,403982s). [Parameters: (Name = Socket
Remedi.exe)(Port = 9001)]
[31-03-2015 09:51:26:724] Start (717,5908ms)
[31-03-2015 09:51:26:771] Configurando valores TServer: EnableADDP = False, Loca
lTimeOut = 300, RemoteTimeOut = 300, TraceLevel = off (46,7994ms)
[31-03-2015 09:51:26:802] Connecting Softphone (31,1996ms). [Parameters: (72317
)]
[31-03-2015 09:51:26:911] ERROR: (Source = [FrmSoftphone_Load]) No se ha encontr
ado el archivo de ejecucion del SipEndPoint en el Path:C:\ecc\softphone_vip\e-Li
te.exe
[31-03-2015 09:51:26:943] RequestRegisterAddress (140,3982ms). [Parameters: (72
317)]
[31-03-2015 09:51:26:974] RECEIVING EVENT :NULL (31,1996ms)
[31-03-2015 09:51:26:974] RECEIVING EVENT :Registrado (0ms)
[31-03-2015 09:51:27:801] Starting Login Form (826,7894ms)
[31-03-2015 09:51:27:816] Staring Events (15,5998ms)
[31-03-2015 09:51:39:875] Starting Data Validation (12,0586454s). [Parameters:
(Password:46915)(ServiceAbastible Servicios)]
[31-03-2015 09:51:39:875] Validation Result: (0ms). [Parameters: (True)]
[31-03-2015 09:51:39:875] Start Login Action (0ms). [Parameters: (Pin 46915)(Se
rvice: Abastible Servicios)]
[31-03-2015 09:51:39:890] Request Authentication (15,5998ms). [Parameters: (P46
915)]
[31-03-2015 09:51:40:234] Protocol.ClientApplicationType : (343,1956ms). [Param
eters: (19)]
[31-03-2015 09:51:40:234] Protocol.ClientName : (0ms). [Parameters: (default)]
[31-03-2015 09:51:40:234] Protocol.UserName : (0ms). [Parameters: (P46915)]
[31-03-2015 09:51:40:234] Protocol.UserPassword : (0ms). [Parameters: ()]
[31-03-2015 09:51:40:234] RECEIVING EVENT :Registrado (0ms)
[31-03-2015 09:51:40:234] Regist TServer (0ms). [Parameters: (62500)(46915)]
[31-03-2015 09:51:40:234] Executing RequestAgentLogin (0ms). [Parameters: (7231
7)]
[31-03-2015 09:51:40:234] Executing RequestAgentReady (0ms). [Parameters: (7231
7)]
[31-03-2015 09:51:40:249] RECEIVING EVENT :Login (15,5998ms)
[31-03-2015 09:51:40:249] Handling Event Login (0ms)
[31-03-2015 09:51:40:265] Start ThrowLoginEvent (15,5998ms)
[31-03-2015 09:51:40:265] RECEIVING EVENT :Ready (0ms)

[31-03-2015 09:51:40:265] Start ThrowReadyEvent (0ms)
[31-03-2015 09:51:40:280] Start ThrowReadyEvent (15,5998ms)
[31-03-2015 10:05:53:277] RECEIVING EVENT :Answer (14,21660441m)
[31-03-2015 10:05:53:292] AutoAnswer = true (15,5998ms)
[31-03-2015 10:05:53:292] Executing RequestAnswerCall (0ms). [Parameters: (7231
7)]
[31-03-2015 10:05:53:308] RECEIVING EVENT :AttachedData (15,5998ms)
[31-03-2015 10:05:53:355] RECEIVING EVENT :AttachedData (0ms)
[31-03-2015 10:05:53:542] Receiving OnEventEstablished (140,3982ms). [Parameter
s: (DNIS=2434)(ANI=512259681)(CallType=Inbound)(ConnIDHex=0242025FEA02E86C)(Conn
IDDec=162695147509966956)]
[31-03-2015 10:05:53:573] Default URL: (31,1996ms). [Parameters: ()]
[31-03-2015 10:05:53:573] key:Habilidades001 (0ms). [Parameters: (Skill_Abast_A
tec|Skill_Abast_Auto|Skill_Abast_Integ|Skill_Abast_Med|Skill_Abast_SAC|Skill_Aba
st_Emerg|Skill_Abast_MC|Skill_Abast_MCBol|Skill_Abast_Oper|)]
[31-03-2015 10:05:53:573] URL Decodificada: (0ms). [Parameters: (http://192.168
.223.85/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_Emerg&Ani=<%ANI%>&ConnID=024
2025fea02e86c&RutAgentSelected=18531623&KeySP=<%KeySP%>)]
[31-03-2015 10:05:53:573] URL Final: (0ms). [Parameters: (http://192.168.223.85

/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_Emerg&Ani=512259681&ConnID=0242025f
ea02e86c&RutAgentSelected=18531623&KeySP=tcp://0ZEKYZLXYKKAYZHO:9000/RequestGene
sys)]
[31-03-2015 10:05:53:573] RECEIVING EVENT :Establish (0ms)
[31-03-2015 10:05:53:604] ERROR: (Source = [frmSoftphone.HandleTServerEvents]) E
l 'WarningThreshold' no ha sido configurado, se utilizara valor por defecto = 10
l'CriticalThreshold' no ha sido configurado, se utilizara valor por defecto = 20
[31-03-2015 10:05:53:604] Starting RasonCode Form (31,1996ms)
[31-03-2015 10:05:53:620] Start ThrowEstablishedEvent (15,5998ms). [Parameters:
(0242025FEA02E86C)]
[31-03-2015 10:05:53:620] WARNING el valor obtenido de la EnvironmentVariable: '
SoftPhoneMacroPath' es nulo. (0ms)
[31-03-2015 10:05:53:620] Using default Path: (0ms)
[31-03-2015 10:05:53:620] Inbound (0ms). [Parameters: (DNIS=,Codigo=,NumeroTele
fono=512259681,CodigoIdentificacion=512259681,ConnID=0242025FEA02E86C,UserData=D
NIS || CallFlow || SiteID || Servicio || CodigoServicio || Habilidad || Habilida
dRequeridaIVR || CodigoTransferenciaIVR ||)]
[31-03-2015 10:05:53:620] Send Remedy Message:[RunMacro(,PCS:RunScreenPopNew,DNI
S=,Codigo=,NumeroTelefono=512259681,CodigoIdentificacion=512259681,ConnID=024202
5FEA02E86C,UserData=DNIS || CallFlow || SiteID || Servicio || CodigoServicio ||
Habilidad || HabilidadRequeridaIVR || CodigoTransferenciaIVR ||)] (0ms)
[31-03-2015 10:05:53:620] Data (0ms). [Parameters: (Skill_Abast_Emerg)]
[31-03-2015 10:05:53:620] Data (0ms). [Parameters: (ABASTIBLE ATENCIN CLIENTES)]
[31-03-2015 10:06:37:301] RECEIVING EVENT :Release (43,68144s)
[31-03-2015 10:06:37:332] Start ThrowReleasedEvent (31,1996ms)
[31-03-2015 10:06:37:348] RECEIVING EVENT :Termino (15,5998ms)
[31-03-2015 10:06:37:348] Automatic Execution of Parameterized AfterCallWork (0
ms). [Parameters: (5 segundos)]
[31-03-2015 10:06:37:348] Executing RequestAgentAfterCallWork (0ms). [Parameter
s: (72317)]
[31-03-2015 10:06:37:364] RECEIVING EVENT :NotReady (15,5998ms)
[31-03-2015 10:06:37:364] Start ThrowNotReadyEvent (0ms). [Parameters: (AfterCa
llWork)]
[31-03-2015 10:06:37:379] Start ThrowAfterCallWorkEvent (15,5998ms)
[31-03-2015 10:06:42:356] Executing RequestAgentReady (4,9763362s). [Parameters
: (72317)]
[31-03-2015 10:06:42:371] RECEIVING EVENT :Ready (15,5998ms)
7)]

s: (DNIS=7217)(ANI=222621366)(CallType=Inbound)(ConnIDHex=0242025FEA02E957)(Conn
IDDec=162695147509967191)]
(0242025FEA02E957)]
fono=222621366,CodigoIdentificacion=222621366,ConnID=0242025FEA02E957,UserData=D
NIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENTES|CodigoServicio|EAA
B1080|Habilidad|Skill_Abast_Atec|HabilidadRequeridaIVR|Skill_Abast_Atec|CodigoTr
ansferenciaIVR||)]
5FEA02E957,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
ES|CodigoServicio|EAAB1080|Habilidad|Skill_Abast_Atec|HabilidadRequeridaIVR|Skil
l_Abast_Atec|CodigoTransferenciaIVR||)] (0ms)
[31-03-2015 10:12:16:978] Data (15,5998ms). [Parameters: (Skill_Abast_Atec)]
[31-03-2015 10:17:56:386] RECEIVING EVENT :Release (5,65681300333333m)
[31-03-2015 10:17:56:402] RECEIVING EVENT :Termino (0ms)
5,5998ms). [Parameters: (5 segundos)]
s: (72317)]
[31-03-2015 10:17:56:419] RECEIVING EVENT :NotReady (1ms)
llWork)]
[31-03-2015 10:17:56:419] Start ThrowAfterCallWorkEvent (0ms)
: (72317)]
7)]
[31-03-2015 10:22:55:417] Receiving OnEventEstablished (93,5988ms). [Parameters
: (DNIS=7217)(ANI=332251852)(CallType=Inbound)(ConnIDHex=0242025FEA02EAE2)(ConnI
DDec=162695147509967586)]

(0242025FEA02EAE2)]
SoftPhoneMacroPath' es nulo. (15,5998ms)
fono=332251852,CodigoIdentificacion=332251852,ConnID=0242025FEA02EAE2,UserData=D
ansferenciaIVR||)]
5FEA02EAE2,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
[31-03-2015 10:22:55:464] Data (0ms). [Parameters: (Skill_Abast_Atec)]
s: (72317)]
llWork)]
: (72317)]
7)]

s: (DNIS=2302)(ANI=224808350)(CallType=Inbound)(ConnIDHex=0242025FEA02EC28)(Conn
IDDec=162695147509967912)]
[31-03-2015 10:30:56:174] Default URL: (15,5998ms). [Parameters: ()]
.223.85/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_SAC&Ani=<%ANI%>&ConnID=02420
25fea02ec28&RutAgentSelected=18531623&KeySP=<%KeySP%>)]
/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_SAC&Ani=224808350&ConnID=0242025fea
02ec28&RutAgentSelected=18531623&KeySP=tcp://0ZEKYZLXYKKAYZHO:9000/RequestGenesy
s)]
[31-03-2015 10:30:56:189] RECEIVING EVENT :Establish (15,5998ms)
(0242025FEA02EC28)]
fono=224808350,CodigoIdentificacion=224808350,ConnID=0242025FEA02EC28,UserData=D
5FEA02EC28,UserData=DNIS || CallFlow || SiteID || Servicio || CodigoServicio ||
[31-03-2015 10:30:56:205] Data (0ms). [Parameters: (Skill_Abast_SAC)]
[31-03-2015 10:31:37:871] Executing RequestInitiateTransfer (41,6663692s). [Par
ameters: (72317)]
[31-03-2015 10:31:37:949] RECEIVING EVENT :Hold (77,999ms)
[31-03-2015 10:31:37:965] Start ThrowHoldEvent (15,5998ms)
[31-03-2015 10:31:37:965] RECEIVING EVENT :Dial (0ms)
[31-03-2015 10:31:37:966] Start ThrowDialEvent (1ms). [Parameters: (Transfer)]
[31-03-2015 10:31:39:960] RECEIVING EVENT :AttachedData (1,9941746s)

[31-03-2015 10:31:40:948] Receiving OnEventEstablished (0ms). [Parameters: (DNI
S=5819)(ANI=72317)(CallType=Consult)(ConnIDHex=0242025FEA02EC46)(ConnIDDec=16269
5147509967942)]

(0242025FEA02EC46)]
[31-03-2015 10:31:40:963] Data (0ms). [Parameters: (Skill_Abast_TrfMed)]
[31-03-2015 10:31:44:982] Executing RequestCompleteTransfer (4,0185488s). [Para
meters: (72317)]
[31-03-2015 10:31:45:031] RECEIVING EVENT :Release (48,7994ms)
[31-03-2015 10:31:45:031] Start ThrowReleasedEvent (0ms)
s: (72317)]
llWork)]
: (72317)]
7)]

s: (DNIS=7217)(ANI=227257641)(CallType=Inbound)(ConnIDHex=0242025FEA02ED1F)(Conn
IDDec=162695147509968159)]
(0242025FEA02ED1F)]
fono=227257641,CodigoIdentificacion=227257641,ConnID=0242025FEA02ED1F,UserData=D
ansferenciaIVR||)]
5FEA02ED1F,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
s: (72317)]
[31-03-2015 10:41:18:776] Start ThrowNotReadyEvent (15,5998ms). [Parameters: (A
fterCallWork)]
: (72317)]
[31-03-2015 10:54:36:762] AutoAnswer = true (10ms)
7)]
S=7217)(ANI=522210035)(CallType=Inbound)(ConnIDHex=0242025FEA02F01E)(ConnIDDec=1
62695147509968926)]
[31-03-2015 10:54:37:244] Start ThrowEstablishedEvent (30ms). [Parameters: (024
2025FEA02F01E)]
fono=522210035,CodigoIdentificacion=522210035,ConnID=0242025FEA02F01E,UserData=D
ansferenciaIVR||)]
5FEA02F01E,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
s: (72317)]
llWork)]
[31-03-2015 10:55:19:724] Executing RequestAgentReady (4,991s). [Parameters: (7
2317)]
7)]

S=7217)(ANI=993245929)(CallType=Inbound)(ConnIDHex=0242025FEA02F052)(ConnIDDec=1
62695147509968978)]
[31-03-2015 10:56:25:124] Start ThrowEstablishedEvent (20ms). [Parameters: (024
2025FEA02F052)]
fono=993245929,CodigoIdentificacion=993245929,ConnID=0242025FEA02F052,UserData=D
ansferenciaIVR||)]
5FEA02F052,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
,9999ms). [Parameters: (5 segundos)]
s: (72317)]
llWork)]
: (72317)]
[31-03-2015 10:57:34:492] RECEIVING EVENT :Answer (18,0978191s)
7)]

: (DNIS=7217)(ANI=993245929)(CallType=Inbound)(ConnIDHex=0242025FEA02F07F)(ConnI
DDec=162695147509969023)]
(0242025FEA02F07F)]
fono=993245929,CodigoIdentificacion=993245929,ConnID=0242025FEA02F07F,UserData=D
ansferenciaIVR||)]
5FEA02F07F,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
[31-03-2015 10:58:19:814]
[31-03-2015 10:58:19:844]
[31-03-2015 10:58:19:844]
[31-03-2015 10:58:19:854]
,9999ms). [Parameters: (5
[31-03-2015 10:58:19:854]
s: (72317)]
[31-03-2015 10:58:19:854]
[31-03-2015 10:58:19:864]
terCallWork)]
[31-03-2015 10:58:19:864]
[31-03-2015 10:58:24:854]
: (72317)]
[31-03-2015 10:58:24:874]
[31-03-2015 10:58:24:884]
[31-03-2015 10:58:46:621]
[31-03-2015 10:58:46:651]
[31-03-2015 10:58:46:651]
7)]
[31-03-2015 10:58:46:651]
[31-03-2015 10:58:46:651]
[31-03-2015 10:58:46:651]
[31-03-2015 10:58:46:703]
[31-03-2015 10:58:46:703]
[31-03-2015 10:58:46:703]
[31-03-2015 10:58:46:703]
[31-03-2015 10:58:46:703]
[31-03-2015 10:58:46:703]
[31-03-2015 10:58:46:713]
[31-03-2015 10:58:46:713]
[31-03-2015 10:58:46:713]
[31-03-2015 10:58:46:713]
[31-03-2015 10:58:46:713]
[31-03-2015 10:58:46:713]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:723]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:743]
[31-03-2015 10:58:46:753]
[31-03-2015 10:58:46:753]
[31-03-2015 10:58:46:753]
[31-03-2015 10:58:46:753]
RECEIVING EVENT :Release (45,0325498s)

Start ThrowReleasedEvent (29,9997ms)
RECEIVING EVENT :Termino (0ms)
Automatic Execution of Parameterized AfterCallWork (9
segundos)]
Executing RequestAgentAfterCallWork (0ms). [Parameter
RECEIVING EVENT :NotReady (0ms)
Start ThrowNotReadyEvent (9,9999ms). [Parameters: (Af
Start ThrowAfterCallWorkEvent (0ms)
Executing RequestAgentReady (4,9899501s). [Parameters
RECEIVING EVENT :Ready (19,9998ms)
Start ThrowReadyEvent (9,9999ms)
RECEIVING EVENT :Answer (21,7367827s)
AutoAnswer = true (29,9997ms)
Executing RequestAnswerCall (0ms). [Parameters: (7231
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
RECEIVING
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
EVENT
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
:AttachedData
(0ms)
(0ms)
(0ms)
(51,9997ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(9,9999ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(9,9999ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(19,9998ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(0ms)
(9,9999ms)
(0ms)
(0ms)
(0ms)

s: (DNIS=7217)(ANI=993245929)(CallType=Inbound)(ConnIDHex=0242025FEA02F0AC)(Conn
IDDec=162695147509969068)]
(0242025FEA02F0AC)]
fono=993245929,CodigoIdentificacion=993245929,ConnID=0242025FEA02F0AC,UserData=D
ansferenciaIVR||)]
5FEA02F0AC,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
s: (72317)]
llWork)]
: (72317)]
7)]

s: (DNIS=7217)(ANI=993245929)(CallType=Inbound)(ConnIDHex=0242025FEA02F10E)(Conn
IDDec=162695147509969166)]
(0242025FEA02F10E)]
ansferenciaIVR||)]
s: (72317)]

llWork)]
: (72317)]
7)]
s: (DNIS=7217)(ANI=950950063)(CallType=Inbound)(ConnIDHex=0242025FEA02F14E)(Conn
IDDec=162695147509969230)]

(0242025FEA02F14E)]
ansferenciaIVR||)]
s: (72317)]
llWork)]
: (72317)]
7)]

S=7217)(ANI=998282961)(CallType=Inbound)(ConnIDHex=0242025FEA02F17B)(ConnIDDec=1
62695147509969275)]
(0242025FEA02F17B)]
[31-03-2015 11:04:13:710] Inbound (9,9999ms). [Parameters: (DNIS=,Codigo=,Numer
oTelefono=998282961,CodigoIdentificacion=998282961,ConnID=0242025FEA02F17B,UserD
ata=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENTES|CodigoServici
o|EAAB1080|Habilidad|Skill_Abast_Atec|HabilidadRequeridaIVR|Skill_Abast_Atec|Cod
igoTransferenciaIVR||)]
5FEA02F17B,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
s: (72317)]
llWork)]
: (72317)]

7)]
: (DNIS=7217)(ANI=982726340)(CallType=Inbound)(ConnIDHex=0242025FEA02F1DD)(ConnI
DDec=162695147509969373)]
(0242025FEA02F1DD)]
fono=982726340,CodigoIdentificacion=982726340,ConnID=0242025FEA02F1DD,UserData=D

ansferenciaIVR||)]
5FEA02F1DD,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
[31-03-2015 11:13:45:340] Executing RequestReleaseCall (7,21666124166667m). [Pa
rameters: (72317)]
s: (72317)]
llWork)]
: (72317)]
7)]

: (DNIS=7217)(ANI=452234069)(CallType=Inbound)(ConnIDHex=0242025FEA02F307)(ConnI
DDec=162695147509969671)]
(0242025FEA02F307)]
ansferenciaIVR||)]
[31-03-2015 11:14:34:903] Executing Safe Dialer (42,2415856s)
[31-03-2015 11:14:34:913] Final URL : (9,9999ms). [Parameters: (http://192.168.
223.78/DiscadorSeguro/Default.aspx?addr=tcp://0ZEKYZLXYKKAYZHO:9000/RequestGenes
ys&rut=0ZXIOZLKO)]
[31-03-2015 11:14:59:584] Start RequestBlindTransfer (24,6707575s). [Parameters
: (9*912*226939278#)]
[31-03-2015 11:14:59:584] Start SendRequest (0ms). [Parameters: (BlindTransfer)
]
[31-03-2015 11:14:59:594] Executing RequestSingleStepTransfer (9,9999ms). [Para
meters: (72317)(Codigo Servicio=EAAB1080)(habilidad=Skill_Abast_DSSAC)(NumeroTra
nsferenciaSP=9*912*226939278#)]
[31-03-2015 11:14:59:624] RECEIVING EVENT :Release (0ms)
s: (72317)]
[31-03-2015 11:14:59:654] Start ThrowNotReadyEvent (9,9999ms). [Parameters: (Af
terCallWork)]

: (72317)]
7)]
s: (DNIS=2302)(ANI=999976364)(CallType=Inbound)(ConnIDHex=0242025FEA02F344)(Conn
IDDec=162695147509969732)]
[31-03-2015 11:15:35:489] Default URL: (0ms). [Parameters: ()]
[31-03-2015 11:15:35:499] URL Decodificada: (9,9999ms). [Parameters: (http://19
2.168.223.85/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_SAC&Ani=<%ANI%>&ConnID=
0242025fea02f344&RutAgentSelected=18531623&KeySP=<%KeySP%>)]
/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_SAC&Ani=999976364&ConnID=0242025fea
02f344&RutAgentSelected=18531623&KeySP=tcp://0ZEKYZLXYKKAYZHO:9000/RequestGenesy
s)]
(0242025FEA02F344)]
5FEA02F344,UserData=DNIS || CallFlow || SiteID || Servicio || CodigoServicio ||
[31-03-2015 11:15:35:539] Data (9,9999ms). [Parameters: (Skill_Abast_SAC)]
s: (72317)]
llWork)]
[31-03-2015 11:17:25:202] Executing RequestAgentReady (4,991951s). [Parameters:
(72317)]
7)]

[31-03-2015 11:21:47:986] Receiving OnEventEstablished (99,999ms). [Parameters:
(DNIS=7217)(ANI=976311403)(CallType=Inbound)(ConnIDHex=0242025FEA02F448)(ConnID
Dec=162695147509969992)]
(0242025FEA02F448)]
ansferenciaIVR||)]
s: (72317)]
llWork)]
: (72317)]
7)]
S=7217)(ANI=652255347)(CallType=Inbound)(ConnIDHex=0242025FEA02F4FC)(ConnIDDec=1
62695147509970172)]

(0242025FEA02F4FC)]
fono=652255347,CodigoIdentificacion=652255347,ConnID=0242025FEA02F4FC,UserData=D
ansferenciaIVR||)]
5FEA02F4FC,UserData=DNIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENT
[31-03-2015 11:26:04:112] Final URL : (0ms). [Parameters: (http://192.168.223.7
8/DiscadorSeguro/Default.aspx?addr=tcp://0ZEKYZLXYKKAYZHO:9000/RequestGenesys&ru
t=0ZXIOZLKO)]
s: (72317)]
llWork)]
: (72317)]
7)]

S=2442)(ANI=226924700)(CallType=Inbound)(ConnIDHex=0242025FEA02F5C8)(ConnIDDec=1
62695147509970376)]
[31-03-2015 11:29:49:727] Default URL: (0ms). [Parameters: ()]
.223.85/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_Emerg&Ani=<%ANI%>&ConnID=024
2025fea02f5c8&RutAgentSelected=18531623&KeySP=<%KeySP%>)]
/Abastible_Inb/Inicio.aspx?Skill=Skill_Abast_Emerg&Ani=226924700&ConnID=0242025f
ea02f5c8&RutAgentSelected=18531623&KeySP=tcp://0ZEKYZLXYKKAYZHO:9000/RequestGene
sys)]
(0242025FEA02F5C8)]
fono=226924700,CodigoIdentificacion=226924700,ConnID=0242025FEA02F5C8,UserData=D
5FEA02F5C8,UserData=DNIS || CallFlow || SiteID || Servicio || CodigoServicio ||
[31-03-2015 11:29:49:757] Data (0ms). [Parameters: (Skill_Abast_Emerg)]
t=0ZXIOZLKO)]
[31-03-2015 11:30:25:909] Start RequestBlindTransfer (11,9828827s). [Parameters

: (9*912*226939000#)]
]
[31-03-2015 11:30:25:909] Executing RequestSingleStepTransfer (0ms). [Parameter
s: (72317)(Codigo Servicio=EAAB1080)(habilidad=Skill_Abast_DSSAC)(NumeroTransfer
enciaSP=9*912*226939000#)]
s: (72317)]
llWork)]
: (72317)]
7)]

S=4806)(ANI=72317)(CallType=Consult)(ConnIDHex=0242025FEA02F6F5)(ConnIDDec=16269
5147509970677)]
(0242025FEA02F6F5)]
[31-03-2015 11:36:33:339] Data (0ms). [Parameters: (Skill_Abast_TrfSAC)]
[31-03-2015 11:36:34:098] RECEIVING EVENT :EventPartyChanged (758,9926ms)
[31-03-2015 11:36:34:118] WARNING. El valor obtenido de la EnvironmentVariable :
'SoftPhoneMacroPath' es nulo (19,9998ms)
[31-03-2015 11:36:34:118] Inbound (0ms). [Parameters: (DNIS=7127,Codigo=,Numero
Telefono=722252725,CodigoIdentificacion=722252725,ConnID=0242025FEA02F6DB,UserDa
ta=DNIS|7127|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENTES|CodigoServicio
|EAAB1080|Habilidad|Skill_Abast_SVN_800Gran|HabilidadRequeridaIVR|Skill_Abast_SV
N_800Gran|CodigoTransferenciaIVR||)]
S=7127,Codigo=,NumeroTelefono=722252725,CodigoIdentificacion=722252725,ConnID=02
42025FEA02F6DB,UserData=DNIS|7127|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CL
IENTES|CodigoServicio|EAAB1080|Habilidad|Skill_Abast_SVN_800Gran|HabilidadRequer
idaIVR|Skill_Abast_SVN_800Gran|CodigoTransferenciaIVR||)] (0ms)
t=0ZXIOZLKO)]
[31-03-2015 11:37:31:556] Start RequestBlindTransfer (9,9064032s). [Parameters:
(9*912*226939501#)]
]
[31-03-2015 11:37:31:556] Executing RequestSingleStepTransfer (0ms). [Parameter
s: (72317)(Codigo Servicio=EAAB1080)(habilidad=Skill_Abast_DSSAC)(NumeroTransfer
enciaSP=9*912*226939501#)]
s: (72317)]
llWork)]
: (72317)]
[31-03-2015 11:41:38:529] Open Reason Code Form. (4,03129360833333m)
[31-03-2015 11:41:42:286] Start Validation (3,7569629s). [Parameters: (BREAK)]
[31-03-2015 11:41:42:286] Validation Result (0ms). [Parameters: (true)]
[31-03-2015 11:41:42:296]
yActibity)]
[31-03-2015 11:41:42:296]
2317)]
[31-03-2015 11:41:42:296]
[31-03-2015 11:41:42:306]
[31-03-2015 11:41:42:316]
xiliarWork)]
[31-03-2015 11:50:43:551]
[31-03-2015 11:50:43:561]
Request (9,9999ms). [Parameters: (RequestAgentNotRead

Executing RequestAgentNotReady (0ms). [Parameters: (7
Reason Code (0ms). [Parameters: (BREAK)]
RECEIVING EVENT :NotReady (9,9999ms)
Start ThrowNotReadyEvent (9,9999ms). [Parameters: (Au
Starting Login Form (9,02059440166667m)
Staring Events (9,9999ms)

Agent 18531623 Date 31-03-2015 Hora 9-51 Version 2-2-1-214 Station ECCDKP2221 LodID

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Agent 18531623 Date 31-03-2015 Hora 9-51 Version 2-2-1-214 Station ECCDKP2221 LodID

Uploaded by

Copyright:

Available Formats

Start SoftPhone 2.2.1.

[31-03-2015 09:51:40:265] RECEIVING EVENT :Ready (0ms)

[31-03-2015 10:05:53:573] URL Final: (0ms). [Parameters: (http://192.168.223.85

[31-03-2015 10:12:16:775] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 10:22:55:448] Start ThrowEstablishedEvent (31,1996ms). [Parameters:

[31-03-2015 10:30:56:033] RECEIVING EVENT :AttachedData (15,5998ms)

[31-03-2015 10:31:39:977] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 10:31:40:948] RECEIVING EVENT :Establish (0ms)

[31-03-2015 10:37:15:401] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 10:56:25:094] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 10:57:34:582] RECEIVING EVENT :AttachedData (0ms)

RECEIVING EVENT :Release (45,0325498s)

[31-03-2015 10:58:46:753] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 11:01:19:739] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 11:01:57:098] Start ThrowNotReadyEvent (6ms). [Parameters: (AfterCa

l'CriticalThreshold' no ha sido configurado, se utilizara valor por defecto = 20

[31-03-2015 11:04:13:340] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 11:06:31:841] AutoAnswer = true (19,9998ms)

NIS|7217|CallFlow||SiteID||Servicio|ABASTIBLE ATENCIN CLIENTES|CodigoServicio|EAA

[31-03-2015 11:13:52:501] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 11:14:59:654] Start ThrowAfterCallWorkEvent (0ms)

[31-03-2015 11:21:47:856] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 11:25:41:702] Start ThrowEstablishedEvent (9,9999ms). [Parameters:

[31-03-2015 11:29:49:697] RECEIVING EVENT :AttachedData (0ms)

[31-03-2015 11:30:25:909] Start RequestBlindTransfer (11,9828827s). [Parameters

[31-03-2015 11:36:33:319] RECEIVING EVENT :AttachedData (0ms)

Request (9,9999ms). [Parameters: (RequestAgentNotRead

You might also like