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  • Chapter One: The Total Quality Approach To Quality Management

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    The document introduces the concept of total quality management and its key aspects. It discusses the total quality approach as being customer-focused, data-driven, and aiming for continuous improvement. The total quality approach views quality as meeting customer expectations, whereas the traditional view focused more on productivity. Pioneers like Deming, Juran, and Crosby helped develop the total quality approach and its emphasis on aspects like the Deming cycle of plan-do-check-act, 14 points for quality management, and steps for quality improvement.

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    The Total Quality Approach to Quality Management

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    chapter 1

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    The document introduces the concept of total quality management and its key aspects. It discusses the total quality approach as being customer-focused, data-driven, and aiming for continuous improvement. The total quality approach views quality as meeting customer expectations, whereas the traditional view focused more on productivity. Pioneers like Deming, Juran, and Crosby helped develop the total quality approach and its emphasis on aspects like the Deming cycle of plan-do-check-act, 14 points for quality management, and steps for quality improvement.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    15 views18 pages

    Chapter One: The Total Quality Approach To Quality Management

    Uploaded by

    ahvan15
    The document introduces the concept of total quality management and its key aspects. It discusses the total quality approach as being customer-focused, data-driven, and aiming for continuous improvement. The total quality approach views quality as meeting customer expectations, whereas the traditional view focused more on productivity. Pioneers like Deming, Juran, and Crosby helped develop the total quality approach and its emphasis on aspects like the Deming cycle of plan-do-check-act, 14 points for quality management, and steps for quality improvement.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 18

    CHAPTER ONE

    The Total Quality


    Approach to Quality
    Management

    What is Quality?
    Quality is a dynamic state
    associated with products, services,
    people, processes, and environments
    that meets or exceeds expectations.

    The Total Quality Approach


    Defined

    How is Total Quality Different?


    The Historical Development of
    Total Quality

    Two Views of Quality


    The traditional view
    The total quality view
    Major Differences
    Productivity versus quality
    How quality is defined
    How quality is measured
    How quality is achieved
    Attitude toward defects
    Quality as a function
    Responsibility for quality
    Supplier relationships

    Key Elements of Total


    Quality

    Strategically Based
    Customer Focus
    Obsession with Quality
    Scientific Approach
    Long-Term Commitment
    Teamwork
    Continual Process Improvement

    Education and Training


    Freedom Through Control
    Unity of Purpose
    Employee Involvement and
    Empowerment

    Total Quality Pioneers


    Demings Contributions
    The Deming Cycle

    The Deming Cycle

    Demings Fourteen
    Points

    Demings Seven Deadly


    Diseases

    Jurans Contributions

    Juran Institute Inc., QualityRelated Services Provided


    Worldwide

    Jurans Three Basic Steps


    to Progress

    Jurans Ten Steps to Quality


    Improvement

    The Pareto Principle


    Quality Planning
    Quality Control
    Quality Improvement
    Crosbys Contributions

    Crosbys Fourteen Steps to


    Quality Improvement

    Keys to Total Quality


    Success
    Six Sigma Concept
    How is Six Sigma Achieved?
    The Future of Quality
    Management
    Quality Management
    Characteristics for the
    Future

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