Assumption University of Thailand

Graduate School of eLearning

TT 6003
Quality Unit 1:
Assurance Principles and
in Education Concepts of Quality
Assurance

Dr. Naree Aware Achwarin

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Objectives:
• Define terms of “Quality Education”.
• Describe and discuss about the principles
of quality management system.

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Contents:
• What is “Quality “?
• What is “Quality Education“?
• What are the principles of Quality
Management
g System?
y

Education V.S. Quality

Definitions of “Quality” :
• Quality is the extent to which a product or
service meets or exceeds customer or
client expectation
• From policy point of view, educational
setting would be the degree to which
schools are meeting or exceeding state
standards for academic achievement

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What is the relationship between
Quality and Policy issues
• It is emphasis on the pursuit of education
quality in on going educational reform.
• Policies issues: To implement educational
changes for educational quality in schools
schools.
• Quality issues: To initiate planning for
educational changes for educational
quality in schools.

Definitions of “Quality”
• The quality is more than just outcomes or
products, deals with the quality of system
and all components.
• Quality like effectiveness, is
multidimensional construct that refers to
continuous improvement in all phases of
a system
• The school will develop a management
system to ensure the quality of learning
and teaching

Definitions of “Quality Education”

• The 21 st Century calls for holistic
development of individual, thus optimizing
physical, mental, intellectual, and spiritual
potentialities.

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Definitions of “Quality Education”
• From UNESCO point of view, Quality
education must be supported by the four
pillar of learning1(UNESCO 996) :
- Learning to know
- Learning to do
- Learning to be
- Learning to live together

Definitions of “Quality Education”

• Various meanings of quality term;
therefore, indicators to describe quality in
education may be different.
• Some may emphasize the quality of inputs
to be systems whereas others emphasize
the quality of process and outcomes.

Definitions of “Quality Education”

• May often be associate with fitness for
use, the satisfaction of the needs of
strategic constituencies.
(such as policy makers, parents, school
management committee, teachers,
students, etc.)

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The Concepts of Quality
Assurance
• Is multi dimensional concept and can not
be easily assessed by only one indicator.
• The concepts may involve the
characteristics of inputs
inputs, process
process, output
output,
and multiple constituencies of an
educational institutions.

The Concepts of Quality

Assurance
Includes 3 major parts:
• Quality Control (QC)
• Quality Audit
• Quality
Q lit A Assessmentt

The Concepts of Quality

Assurance
• Includes 3 major parts:

• Quality Control (QC):

A System to check whether the
products produced or services provided
have reached the pre-define standards.

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The Concepts of Quality
Assurance
• Includes 3 major parts:

• Quality Audit :
A system bases on the premise that
everyone in an organization has a
responsibility for maintaining and
enhancing the quality of the product or
services

The Concepts of Quality

Assurance
• Includes 3 major parts:

• Quality Assessment:
A mean of assessing the quality
of what is actually provided or
produced by the institutions.

The principles of
“Quality Management System”
• Provides an organizational paradigm for
the development of quality systems in
schools.
• Can be described as the process or
systems incorporated into an
organizational culture.

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 The principles of
“Quality Management System”
• To ensure that the product or service
provided by the organization meet or
exceed the requirements of the customers
or clients of the organization
organization.
• Aspect of overall management function
that determines and implements the
quality policy (intentions and directions)
of the organization

The Concepts of Quality

Assurance

• Quality management:
is transforming traditional
management practice to focus on
customer requirements, teamwork
and total involvement of all
organizational members.

The Concepts of Quality

Assurance

• Quality management:
is a philosophy of developing
“quality culture” which all members
are committed to, responsible for,
continuous improvement of
organizational process.

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 Principles of Quality Management
( Geoff Berry, 1998)
• Can be described as follow:
1. Customer driven process: The methods
of the organization or schools are
designed and managed to meet both
internal and external customer
expectations.
2. Emphasis on teamwork: is the primary
element of the quality management
approach.

Principles of Quality Management

( Geoff Berry, 1998)
• Can be described as follow:
3. Continuous improvement: The quality
management process is based on the
principle that widespread cultural
change can be best achieved through
the incremental process of gradual,
small scale, achievable projects
incorporating the use of statistical tools
and techniques

Principles of Quality Management

( Geoff Berry, 1998)
• Can be described as follow:
4. Problem Prevention:
• Quality is built-in at the design and
processing
i stage
t rather
th than
th being
b i
inspected out as defects on the end
product.
• The organization rewards quality
work and suggestions for improvement.

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 Principles of Quality Management
( Geoff Berry, 1998)
• Can be described as follow:
5. Participation in decision making:
• Is based on the notion of participation
th
throughh a ttotal
t l iinvolvement
l t approach
h
which requires continuous, first hand
involvement of top management and
all members in org.

Principles of Quality Management

( Geoff Berry, 1998)
• Can be described as follow:
6. Management by Fact: Decision making
process is based on qualitative and
quantitative data from feedback about
the performance, process and products.
7. Individual responsibility: Each org
members is required to take
responsibility for the quality of their
own performance.

Principles of Quality Management

( Geoff Berry, 1998)
• Can be described as follow:
8. Commitment of staff training
• All members are required education,
skills,
kill and d training
t i i in i ways off working
ki
in quality environment , practice error
prevention rather that detection.
• Use of problem solving technique and
tools

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Changes in Educational
Paradigm
• Distance program will effect
students/courses/faculty/and institutional
futures
• The tools and technologies used for
distance education courses facilitate
learning opportunities.

Changes in Educational
Paradigm
• The learning is enhanced by the physical
and social technologies typically used in
distance education
• The students in distance programs have
access to tools that allow them to repeat
lectures and interact with their fellow
students and faculties.

Changes in Educational
Paradigm
Teacher Student

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Changes in Educational
Paradigms
• The instructors • The students had
introduced time to reflect on
synchronous or going discussion
asynchronous group before
communication participating.
technologies to
communicate
discussion questions
and assigned grade
point for student
participation.

Principles and
Concepts of Quality
Assurance

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