KAREN D.

RAINS-NELSON
20 CATALPA DRIVE
SPRINGBORO, OH 45066
(937) 623-4838
kdrainsnelson1@aol.com

EMPLOYMENT HISTORY:
Kettering Hospital Network PBX Operator - Resource
Responsible for responding to incoming/in-house telephone calls and routing
calls to the appropriate department/patients for six hospital facilities.
Processing code calls for appropriate departments
Responsible for operating an electronic telephone switchboard, a physicians
registry terminal and an institutional paging system.
City of Franklin Police Dept 911 Police/Fire Dispatcher
Establish nature and location of call, determine its priority and dispatch the
appropriate police unit
Maintain contact with all police units in service by accurately tracking, monitoring
and documenting officer activities during their shift
Enter, update and retrieve information from a variety of computer systems
911 computer terminal and call handling
Knowledge of and operations of a conventional radio system
Able to remain seated for long periods of time at a console
Speak clearly and enunciate words over a telephone or radio during stressful,
emergency situations
Ability to work, organize and operate with a high level of efficiency under
pressure and extreme stress
Ability to effective handle multiple, differing tasks simultaneously in multiple
pieces of technology and software applications
Ability to make critical decisions that will affect officer's response and reaction
Certified in LEADS (Law Enforcement Administration Data System) - receive
requests for information regarding vehicle registration, driving records and
warrants, and provided pertinent data
Use of Interbadge for Court cases
Entering documentation for arrest warrants
Audio Log - replays audio of calls
Accounting for bond money, petty cash, cash receipts
Monitor and operate Emergency Activation System
Monitor and operate Intercom System and Camera System
Monitor and operate GinWatch
Provides assistance to walk up customers and provide general information and
reports
Familiar with operations and call transfer protocols to other agencies such as
Warren County Comm Center, Ohio State Patrol and surrounding police
agencies.

Check warrants through other agencies

Ohio Relay Service - Communications Assistant

Process business, personal and 911 telephone calls for the deaf and hard of
hearing (TTY, VCO, HCO, S2S)
Provide specialized customer service to the deaf community
Relay conversations verbatim
Maintain strict confidentiality
Type 80+ wpm
Accustomed to sitting long periods of time
Ohio Relay Service - AIC (Agent in Charge)
Responsible for the daily operations at the center
Assist Communication Assistants with calls, questions, challenging customers,
etc.
Supervise/monitor employees
Provide specialized customer service to escalated issues
Monitor and maintain appropriate staffing levels on all communication line
categories, including making decisions related to sending employees home due
to low call volumes
Maintain employee log in/log off records and attendance records in IEX
application
Answer incoming business calls, including staffing-related calls from employees
Provide support for other supervisors, including special projects
Maintain customer contact database with instructions, notes and frequently
dialed numbers
Astra Communications
Accounts Receivable processing
Customer service
Answer multi-line phones promptly
Maintain employee time cards and payroll preparation
Maintain employee files
Responsible for month end reconciliation
Type correspondence, interoffice memos, quotes, work orders, letters
Process incoming/outgoing mail and email
Sales department mailings
Distribute weekly reports
Schedule sales appointments, President's appointments
File all business correspondence
Type 80+ wpm
MISCELLANEOUS SKILLS AND INFORMATION:
Ability to work well under pressure
Accustomed to large volume workload
Attentive to details, deadlines, ability to prioritize
Organized, efficient, dependable, self-motivated

Excellent communication skills

Experienced with email, internet searches
Ability to interact with all levels of organization
Pleasant phone voice, answer multi-line telephone system
Quick learner from oral and written instructions
Cheerful personality, friendly, respectful, positive attitude
Valid drivers license w/dependable transportation
Understands the ethics of confidentiality
Tact and diplomacy
Good people skills and ability to mutli-task
Professional appearance
Non-smoker

COMPUTER SOFTWARE PROGRAMS: Amcom, ChartMaxx, Epic, 3M Encoder, CAD

(Computer Aided Dispatch), Interbadge for Court, LEADS (Law Enforcement
Administrative Data System), Instant Audio Recall, Avaya, IEX, Totalview, Peachtree
Accounting, Goldmine, Relay Services for the Deaf, Microsoft Office Suite (Word, Excel,
Outlook), Windows, Alpha Page.
INTERNET PROGRAMS: aol, CoreComm, Yahoo, Google, AVG
OFFICE EQUIPMENT: Computers, Copiers, Printers, Fax Machines, Scanners,
Camera Systems, Intercom Systems, Shredder, Postage Machine, Headset, Steno
Machine
EMPLOYMENT:
Kettering Health Network
3535 Southern Blvd.
Kettering, OH 45429
(937) 298-4331
Title: PBX Operator
History: August 2014 to present
Supervisor: Peggy OBryant
City of Franklin Police Dept
400 Anderson Street
Franklin, OH 45005
(937) 746-2882
Title: 911 Police/Fire Dispatcher
History: March 2012 to June 2012
Supervisor: Peggy Hembree
Ohio Relay Service for the Deaf & Hard of Hearing
2448 W Dorothy Lane
Kettering, OH 45439
(937) 643-4600
Title: Communications Assistant, Agent in Charge
History: January 2000 to March 2012
Center Manager: Jamila Jones Supervisor: Penny Avery

City of Franklin Police Dept

400 Anderson Street
Franklin, OH 45005
(937) 746-2882
Title: Reserve Dispatcher
History: September 2011 to March 2012
Astra Communications
PO Box 640
Vandalia, OH 45377
(937) 890-4592
Title: Administrative Assistant
History: October 1998 to October 2008
President: Janice Diehl, cell (937) 269-2387
** No longer in business due to the economy **
EDUCATION:
-

Sinclair Community College Currently enrolled in the Health

Information Management Course, Graduating May 2015
Miami Valley School of Court Reporting - Court Stenographer

Miami Jacobs Jr College - Medical Office Assistant

Springboro High School

HIM 1204 - Medicolegal & Ethics in Healthcare Records

Evaluation of health care records as legal documents; special emphasis on policies and
procedures concerning release of medical information and protecting patient
confidentiality; principles and organization of the judicial system; health care fraud and
abuse and Health Insurance Portability and Accountability Act (HIPAA) regulations.
Ethical issues in health care settings addressed. One classroom, two lab hours per
week.
HIM 1101 - Medical Terminology
Basic prefixes, roots and suffixes; terminology including anatomic, diagnostic,
symptomatic, procedural, eponymic terms and standard abbreviations required for a
working knowledge and understanding of the language of medicine.
DEV 0022 - Basic Mathematics Part II
Course provides review of basic arithmetic skills in fractions. Course provides
instruction into the meaning and use of signed numbers, decimals and percentages with
an emphasis on problem-solving situations. Traditional testing (proctored or in Testing
Center) is used in all online sections.
DEV 0024 - Introduction to Algebra Part I
Course provides an introduction to beginning algebra concepts including operations with
rational numbers, identifying and combining like terms, solving simple one-variable
linear equations and proportions. Included will be a brief review of basic arithmetic
involving signed numbers, fractions and decimals. Traditional testing (proctored or in
Testing Center) is used in all online sections.

MAT 1130 - Allied Health Mathematics

Compute with fractions, decimals, percentages and proportions to solve allied health
applications; convert within and between metric, household and apothecary systems;
read and interpret allied health graphs, labels and forms; calculate and apply statistical
concepts; solve problems involving scientific notation. Traditional testing (proctored or in
Testing Center) is used in all online sections.
ENG 1101 - English Composition I
In English Composition I students learn reflective, analytical and argumentative writing
strategies, incorporating sources and personal experience. Students will negotiate
between public and private rhetorical situations and purposes to achieve academic
literacy. They will write multiple drafts using a recursive writing process as they work
toward fluency in style and mechanics.
BIS 1120 - Introduction to Software Applications
Use word processing, spreadsheet, database and presentation software applications to
create reports, spreadsheets, databases and presentations for business and other
applications.
BIO 1121 - Human Anatomy & Physiology I
The first course in a two-semester sequence studying the structure and function of the
human body. Topics include introductory terminology, biochemistry, cytology, the
integumentary system, the skeletal system, the muscular system, the nervous system
and the endocrine system. Two classroom, two lab hours per week.
HIM 1201 - Introductory Medical Office Coding
Introduction to principles, guidelines and conventions for assigning ICD-9-CM or ICD10-CM diagnostic codes and CPT procedure codes to patient encounters for physician
services. Additional out-of-class assignments are required.
HIM 1165 - Drug Classification for Coding
An overview of the major drug classifications, common drugs in each class, conditions
for which drugs are administered and their general effects to assist medical coders in
analyzing health care documentation for coding and reimbursement applications.
COM 2206 - Interpersonal Communication
Exploration of the development, maintenance and termination of interpersonal
relationships. The focus is on effective verbal and nonverbal interactions between two
people, highlighting methods of initiating and maintaining effective communication with,
and understanding of, others through learning and applying interpersonal
communication theory.
BIS 1221 - Specialized Computer Applications for Health Information Management
Introduces students to personal computer concepts including hardware, system
software, application software, and the Internet. Learn the components of computer
systems and develop a broad understanding of computer hardware and emerging
technologies. Students will be introduced to Office application software (word
processing, spreadsheets, presentation software, and databases,) and specific features
of those applications for medical reports, narrating presentations, Autofilters, form
creation and software integration will be applied.

BIO 1222 - Human Anatomy & Physiology II

The second course in a two-semester sequence studying the structure and function of
the human body. Topics include the cardiovascular system, the lymphoid system,
immunity, the digestive system, the urinary system and the reproductive system. Two
classroom, two lab hours per week.
HIM 1217 - Alternative Health Records & Registries
Organization and operation of a hospital cancer program emphasizing registry case
finding, accession, indexing, abstracting and follow-up of cancer data. Purposes, uses
and handling of health information, departmental and facility administration, licensing
and accreditation requirements and introduction to payment systems in long-term care
and home health care.
HIM 1110 - Health Information Processing
Foundations of health information management, the Health Information Management
profession, including health care systems and organization of HIM functions, data
quality, access and retention, patient and healthcare data and data collection
methodologies. Discussion of classification systems, clinical vocabularies and
nomenclatures. Two classroom, two lab hours per week.
ALH 1140 - Fundamentals of Disease Processes
Pathological changes associated with the most commonly occurring diseases of each
body system. Correlates changes with patient's response, diagnostic studies, and
treatment modalities.
HIM 2297 - Special Topics Transition to ICD-10-CM
Varied content offering of special interest to the discipline but not covered within existing
courses; may be scheduled in a classroom/seminar setting or in nontraditional format.
HIM 2145 - Health Information Resource Management
Planning, organizing, staffing, budgeting and analysis of management systems along
with job standards and performance evaluations emphasizing development of
supervisory management, leadership and communication skills. Two classroom, two lab
hours per week.
PSY 1100 - General Psychology
University-parallel course covering history and systems of psychology, behavioral
research methods, physiology of behavior, sensation, perception, learning, memory,
consciousness, cognition, personality, lifespan development, gender, social psychology,
motivation, emotion, stress, mental disorders and therapies.
HIM 2278 - Health Information Management Capstone
A variety of specially designed projects, student oral presentations, case studies,
simulations, interviewing, resumes and two mock accreditation exams. Two lab hours
per week.

HIM 2252 - Professional Practice Experience

Practical application of health information management processes, including health
information retrieval, qualitative and quantitative analysis of health data, record
completion by practioners, release of health information, document scanning, revenue
cycle functions, coding, statistical reporting, hospital-wide and HIM department quality
improvement and various other registries and department functions utilizing medical
data. Ten directed practice hours per week at an approved off-site location.
HIM 2233 - Healthcare Information Systems
An in-depth look at the use of information systems technology in the health care delivery
system. Includes information security, electronic clinical systems and health records.
Two classroom, two lab hours per week.
HIM 2211 - Inpatient Coding
Introduction to principles and coding conventions for using ICD-9-CM and/or ICD-10-CM
and ICD-10-PCS for coding inpatient records. Students should possess proficiency in
medical terminology and human anatomy and physiology. Additional out-of-class
assignments are required. Three classroom, two lab hours per week.
REFERENCES available upon request.