Professional Documents
Culture Documents
SBI Life Insurance
SBI Life Insurance
I, Santosh Kumar Verma hereby declare that the Summer Training Report entitled Peoples
Perception and Awareness concerning PENSION PLANS in NEW DELHI submitted in
partial fulfillment of the requirement for the Two Year Post Graduate Diploma in
management (IRM) is collected by my own effort and it is true and real up to my knowledge
is concerned.
Place:
Date
Preface
Now days in this dynamic era Insurance is coming as an important tool
for reducing the effect of uncertainty and risks. It becomes an integral
part and indispensable part of human life. There are various types of
Insurance Plans to provide protection from loss and uncertainties. The
Pension Plans is an important one of them.
So is a great opportunity for me to study on Peoples Perception and
awareness concerning Pension Plans in New Delhi. The purpose of
this research is to know awareness and importance among peoples
regarding Pension Plans in New Delhi.
ACKNOWLEDGEMENT
As a project trainee in SBI Life Life Insurance Co. I have been assigned the job of
recruiting financial advisor. So I have undergone a short-term training by the company and
about the recruitment process and the various products of the company. Recruitment refers
to the various segment of the society. So I went to the market and searched people from
different profile to recruit them as Life Advisor in SBI Life Life Insurance Co. As per the
company philosophy and values a Life Advisor must posses the following three vital thingsTime, Attitude and Confidence.
Now what is more important to now be who is a financial advisor, how important is he to a
company, what recruitment is and what are the sources of recruiting financial advisor.
The life, pension and investment industry has undergone dramatic changes over the past
decade. Longer life expectancy and the desire to retire before state pension age have
increased public awareness of financial services markets. These changes have created a
marketplace where customers are more discerning and regulatory requirements more
stringent.
The emphasis is switching away from 'selling' towards providing quality advice. This is
partly due to an increased percentage of individuals sitting industry-recognized
exams such as the Certificate in Financial Planning (formerly the FPC).
ACKNOLEDGEMENT
TABLE OF CONTENTS
SEQUENCE
PG. No
1. Company Profile
* Introduction
* Location
* Organizational structure
* Management style turnover
* Product and market competitors
* Strategies
* Various product lines
* Financial analysis
* SWOT.
2. Indian Scenario
3. Research Objective
4. Research Methodology
5. Analysis and findings
6. Conclusion
Suggestion
7.
8. Limitation
Bibliography
Annexure
9.
10.
INTRODUCTION
History of Insurance: at a glance
Life Insurance in its modern form came to India from England in the year
1818. Oriental Life Insurance Company started by Europeans in Calcutta was the
first life insurance company on Indian Soil. All the insurance companies established
during that period were brought up with the purpose of looking after the needs of
European community and Indian natives were not being insured by these companies.
However, later with the efforts of eminent people like Babu Muttylal Seal, the
foreign life insurance companies started insuring Indian lives. But Indian lives were
being treated as sub-standard lives and heavy extra premiums were being charged on
them. Bombay Mutual Life Assurance Society heralded the birth of first Indian life
insurance company in the year 1870, and covered Indian lives at normal rates.
Starting as Indian enterprise with highly patriotic motives, insurance companies
came into existence to carry the message of insurance and social security through
insurance to various sectors of society. Bharat Insurance Company (1896) was also
one of such companies inspired by nationalism. The Swadeshi movement of 19051907 gave rise to more insurance companies. The United India in Madras, National
Indian and National Insurance in Calcutta and the Co-operative Assurance at Lahore
were established in 1906. In 1907, Hindustan Co-operative Insurance Company took
its birth in one of the rooms of the Jorasanko, house of the great poet Rabindranath
Tagore, in Calcutta. The Indian Mercantile, General Assurance and Swadeshi Life
(later Bombay Life) were some of the companies established during the same period.
Prior to 1912 India had no legislation to regulate insurance business. In the year
1912, the Life Insurance Companies Act, and the Provident Fund Act were passed.
The Life Insurance Companies Act, 1912 made it necessary that the premium rate
tables and periodical valuations of companies should be certified by an actuary. But
the Act discriminated between foreign and Indian companies on many accounts,
putting the Indian companies at a disadvantage.
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The first two decades of the twentieth century saw lot of growth in insurance
business. From 44 companies with total business-in-force as Rs.22.44 crore, it rose to
176 companies with total business-in-force as Rs.298 crore in 1938. During the
mushrooming of insurance companies many financially unsound concerns were also
floated which failed miserably. The Insurance Act 1938 was the first legislation
governing not only life insurance but also non-life insurance to provide strict state
control over insurance business. The demand for nationalization of life insurance
industry was made repeatedly in the past but it gathered momentum in 1944 when a
bill to amend the Life Insurance Act 1938 was introduced in the Legislative
Assembly.
However, it was much later on the 19th of January, 1956, that life insurance in India
was nationalized. About 154 Indian insurance companies, 16 non-Indian companies and 75
provident were operating in India at the time of nationalization.
Nationalization was accomplished in two stages; initially the management of the
companies was taken over by means of an Ordinance, and later, the ownership too by
means of a comprehensive bill. The Parliament of India passed the Life Insurance
Corporation Act on the 19th of June 1956, and the Life Insurance Corporation of India was
created on 1st September, 1956, with the objective of spreading life insurance much more
widely and in particular to the rural areas with a view to reach all insurable persons in the
country, providing them adequate financial cover at a reasonable cost.
1912: The Indian Life Assurance Companies Act enacted as the first statute to regulate the
life insurance business.
1928: The Indian Insurance Companies Act enacted to enable the government to collect
statistical information about both life and non-life insurance businesses.
1938: Earlier legislation consolidated and amended to by the Insurance Act with the
objective of protecting the interests of the insuring public.
1956: 245 Indian and foreign insurers and provident societies are taken over by the central
government and nationalized. LIC formed by an Act of Parliament, viz. LIC Act, 1956, with
a capital contribution of Rs. 5 crore from the Government of India.
The General insurance business in India, on the other hand, can trace its roots to the Triton
Insurance Company Ltd., the first general insurance company established in the year 1850
in Calcutta by the British.
Company
Ltd.,
the
New
India
Assurance
Company
Ltd.,
the
2. General Insurer
General Insurance Corporation of India (GIC) GIC has four subsidiary companies namely:
The Oriental Insurance Company Limited.
The New India Assurance Company Limited.
National Insurance Company Limited.
United India Insurance Company Limited.
Royal Sundaram Alliance Insurance Company Limited
Reliance General Insurance Company Limited.
IFFCO Tokio General Insurance Co. Ltd
TATA AIG General Insurance Company Ltd.
Bajaj Allianz General Insurance Company Limited
ICICI Lombard General Insurance Company Limited.
Cholamandalam General Insurance Company Ltd.
Export Credit Guarantee Corporation Ltd.
HDFC-Chubb General Insurance Co. Ltd.
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Introduction
SBI LIFE a joint venture between
74%
26%
SBI Life Insurance is a joint venture between the State Bank of India and Cardiff SA of France.
SBI Life Insurance is registered with an authorized capital of Rs 1000 core and a paid up
capital of Rs 350 carore. SBI owns 74% of the total capital and Cardiff the remaining 26%.
State Bank of India enjoys the largest banking franchise in India. Along with its 7 Associate
Banks, SBI Group has the unrivalled strength of over 14,000 branches across the country, the
largest in the world.
Cardif is a wholly owned subsidiary of BNP Paribas, which is The Euro Zones leading Bank.
BNP is one of the oldest foreign banks with a presence in India dating back to 1860. It has 9
branches in the metros and other major towns in the country.
Cardif is a vibrant insurance company specializing in personal lines such as long-term savings,
protection products and creditor insurance. Cardif has also been a pioneer in the art of selling
insurance products through commercial banks in France and 29 more countries.
SBI Life Insurances mission is to emerge as the leading company offering a comprehensive
range of Life Insurance and pension products at competitive prices, ensuring high standards of
customer service and world class operating efficiency. The company plans to make the
insurance buying process quick, simple and based on well-informed judgment.
In 2004, SBI Life Insurance became the first company amongst private insurance players to
cover 30 lacks lives. The company expects to carve a niche in the Indian insurance market
through extensive product innovation and aims to provide the highest standards of customer
service through a technological interface. To facilitate this, call centers have been already
installed and help lines will be installed and customers will have access to their accounts
through the Internet or through SBI branches.
The company proposes to make available ready liquidity to its Life Insurance policies by way
of loans at SBI counters. This will make Life Insurance a liquid asset in the financial portfolio
of households.
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SBI Life Insurance is uniquely placed as a pioneer to usher bank assurance into India. The
company hopes to extensively utilize the SBI Group as a platform for cross-selling insurance
products along with its numerous banking product packages such as housing loans, personal
loans and credit cards. SBIs access to over 100 million accounts provides a vibrant base to
build insurance selling across every region and economic strata in the country.
SBI Life has a unique multi-distribution model encompassing Bancassurance, Agency and
Group Corporate.
SBI Life extensively leverages the SBI Group as a platform for cross-selling insurance
products along with its numerous banking product packages such as housing loans and
personal loans. SBIs access to over 100 million accounts across the country provides a vibrant
base for insurance penetration across every region and economic strata in the country ensuring
true financial inclusion.
Agency Channel, comprising of the most productive force of more than 20,000 Insurance
Advisors, offers door to door insurance solutions to customers.
Why SBI Life: 5 reasons to select SBI Life as your preferred insurance
company.
Customer Satisfaction - many of our customers who have bought an insurance policy
with us have bought a second one!
Financially sound with over a 100 years of banking experience, when you trusted us
with your money, why would you trust somebody else with your protection needs.
Affordability
Easy to buy (accessibility)
Trust & reliability.
With us youre sure!
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(Nandini Goswami)
(Radhika Menon)
14
(Teena Jain)
(Teena Jain)
SBI's network is a huge plus'
Business Standard
25 August, 2006
Falaknaaz Syed SBI Life Insurance Company is the first among the 14 life insurance
companies in the private sector to post a net profit in 2005-06. In a free-wheeling interview
with Falaknaaz Syed, the five-year old company's Managing Director and CEO S
Krishnamurthy spoke on its future plans. Excerpts: There are life insurance players much more
aggressive than you and they have still not been able to break even....
Our success is largely on our channel strategy and product strategy.
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Number of lives covered by the industry under the various group schemes was 25.85 lakh
during the period ended August 2004. Tata AIG with 1.29 lakh lives accounted for 5.02 per
cent while MetLife with 84,501 lives accounted for 3.27 per cent.
LIC's Premium under Varisth Pension Bima Yojana during the period ended April - July 2004
was Rs 1,072 crore towards 54,740 policies.
The life insurance industry as a whole underwrote new business premium of Rs 1,580 crore
during August 2004, taking the cumulative premium underwritten during the current year to Rs
7,101 crore.
LIC underwrote Rs 5,84,4 crore of premiums up to August 2004, which translated into an
82.30 per cent market share, followed by ICICI Prudential and Birla Sunlife with market share
5.63 per cent and 2.56 per cent respectively.
Nominee
SBI Life: Closer to the customer
SBI Life implemented a system to conduct transactions over the Internet and make relevant
information accessible to employees, business partners and customers while driving profits at
the same time
"Unlike many industry players, at SBI Life, the core system across all lines of business enables
us to track the complete relationship with each customer"
SBI Life Insurance is a joint venture between the State Bank of India and Cardif SA of France.
To start with, the company wanted to have a multi-distribution approach and get sales through
the banks, the traditional agency force, and a Bancassurance distribution platform. SBI Life
was also planning to equip the bank branches to sell insurance and increase IT usage.
Says G Murali, Senior VP & IT Head, SBI Life, Leveraging the strategic role of technology is
core to the operations of every life insurer from lead generation to policy servicing to claims
handling. The key IT drivers for a life insurance company are new product developments, new
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distribution channels, new regulatory requirements and typical issues ranging from sales
tracking to customer services.
Cross-selling is a viable option, but reaching the customer cost-effectively is more important.
Companies need to create synergies through shared databases, and selectively mine the
customer databases and a very strong 24x7 technology backbone. Life insurance companies
also need to manage the cost and complexity of multiple channels while switching the least
profitable clients to automatic channels for low-value-added transactions.
SBI Life approaches corporate and self-help groups to address the insurance cover needs of
these specific groups through its highly customer-focused group insurance initiatives. The
requirement is to infuse insight into the sales and service divisions, and transform data into
leads. Moreover, consumers are developing and becoming more demanding, and SBI Life
intends to be available wherever and whenever the customer needs it.
SBI Life wanted a single IT architecture enabling multiple portals enterprise-wide. The
objective was to allow for single sign-on for all applications and secure authorization based on
a unified user profile. SBI Life required personalized experience for leveraging the rules
engine and entitlements, and secure access to content, applications and Web services.
Today, they transact over the Internet and make relevant information easily accessible to
employees, business partners and customers, while driving profits in the process. SBI Life used
an inside-out approach of implementation.
They have a common enterprise-wide application interface, and their basic business
transactions are on the browser, leading to lesser training and overall cost.
Unlike many of the newer industry players who have different systems for each line of
business, at SBI Life the core is a system across all lines of business which enables us to track
the complete relationship with each customer, says Murali.
Implementation in a nutshell Company SBI Life Insurance Project completed August 2004
Aim of the implementation of an IT system in SBI Life that takes into account cross-selling,
and improves the relationship with the customer.
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Major benefits
An infrastructure that can support broad information integration for the enterprise portal,
relational databases, business intelligence, and enterprise content management applications
Unified portal creation and administration across the enterprise.
A Web services-based service oriented architecture that delivers Web services and the ability
to unlock existing assets as re-usable Web services.
Projects that were previously shelved due to high integration costs can now come off the shelf
and show immediate ROI Products and technologies used.
Onlinesbilife.com is implemented on BEA Weblogic Platform 8.1 with Oracle 9.1 as a
backend.
Tuxedo acts as a middleware to integrate the Web-based application with the Indigo engine.
The core insurance engine is Indigo; the entire business logic from processing the proposal to
policy issuance and policy servicing resides in Indigo.
Behavior tracking of user, group and profile management based on LDAP, RDBMS, legacy
or a combination
Rules management for segmentation, content selection and entitlement at the Port let or page
level.
Web flow and pipeline MVC architecture.
Support for CSS-based skins and multi-channel portals.
Broadband Internet connectivity to a central server from all over the country.
Security is addressed with Nortel/Alteon switch and Checkpoint network Security software.
Strategy, architecture, design and implementation was done by SBI Life's IT team.
E-business infrastructure software was undertaken by BEA Systems.
Software design and development was done by Satyam.
Security was handled by Nortel and Check Point.
IT implementation
The project was initiated in April 2004, and the initial roll-out was completed by August 2004.
After the initial roll-out, when it was a centralized business structure (with 20 branches), the
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portal is continuously being customized, adapted and upgraded to support the business
transition and adopt fast decentralization of operational processes including automated
underwriting for all non-medical proposals done at over 70 branches.
SBI Life has implemented an Internet-centric IT system with browser-based front-office and
back-office systems, channel management, policy product details, online premium calculator
and facility for group insurance customers to view their individual savings status on the Web.
The organization has the facility to pay premiums through credit cards, Net banking, standing
instructions, etc. This is fully integrated with the core systems through industry standards such
as XML, EDI, etc. The project links the portals users to the enterprises digital assets, and
gives users a single, personalized point of access to multiple types of information from any
device, wired or wireless. Comments Murali, Continuous and consistent training, and timely
distribution of updated content form the corner-stone of any insurance firm. All this implies
pulling together information in many different formats from many different databases and
applications, which means the effective use of a portal.
Business benefits
This project has helped SBI Life in tapping new markets, reducing IT maintenance costs,
simplifying channel management, and enhancing customer experience. Operationally, it has
tightly integrated applications, bringing together enterprise applications, digitized content, Web
sites, e-mail, workflow integration and extensive search capabilities, besides reducing cost and
time-to-market.
SBI Life is pleased with this IT initiative, and is planning to open services to partners from its
portal. It is also moving to rolling out departmental business portals addressing its specific
needs, integration with mobility devices using WAP, SMS etc., integration with new Open
Source tools, and provisioning to allow compliance with new regulatory requirements such as
ACCORD.
Concludes Murali, In technology they are planning to have service level agreement
monitoring and management, end-to-end auditing, policy-based management, and distributed
fault management and alerting.
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Location
Registered office:
State Bank Bhavan, Madam Cama Road, Nariman Point
Mumbai -400021
Corporate Office:
Turner Morrison Bldg, GN Vaidya Marg Fort,
Mumbai- 400023
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Organizational structure
23
M
MDD&&CEO
CEO
U.
U.S.S.ROY
ROY
COUNTRY
COUNTRYHEAD
HEAD
RAJEEV
RAJEEVGUPTA
GUPTA
R.
R.S.S.M.
M.
DEVASHISH
DEVASHISHVERMA
VERMA
A.
A.S.S.M.
M.
S.S.BATTCHARY
BATTCHARY
D.
D.S.S.M.
M.
ATUL
ATULSHARMA
SHARMA
B.
B.S.S.M.
M.
ATUL
ATULSHRMA
SHRMA
A.
A.B.
B.S.S.M.
M.
U.
U.M.
M.
AMIT
AMITSHRMA
SHRMA
A.
A.M.
M.
Agency
Agencymanager
manager
INSURANCE
INSURANCEADVISOR
ADVISOR
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T.T.M.
M.
Territory
Territorymanger
manger
INSURANCE
INSURANCEADVISOR
ADVISOR
Management Style
MANAGEMENT STYLE
INVESTMENT
ACTUARY
IT
HR
MARKETING
OPERATIONS
NEW BUSINESS
UDNERWRITING
CLAIMS
POLICY SERVICING
ISSUE & PROBLEM SOLVING
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Bancassurance
Agency
Insurance Agents
Corporate
Agents
Credit
Life
Corporate
Group
Brokers
Insurance Agents:
Insurance agents are those individual persons who work for one particular
insurance company.
An insurance agent cannot work for more than one particular at one point of time.
Corporate Group:
Targeting Corporate for Gratuity and Group Pension products.
Agency Channel:
Agency channel have the most productive and active force of more than 25,000
Advisor. Our approach is to provide door-to-door need-based insurance solution to
customers after taking into account protection and wealth creation needs. Agency
channel has grown more than 300% over the last year and contributed more than
45% to the companys new business premium collection.
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TURNOVER
SBI LIFE AIMS TO TRIPLE ITS GROWTH WITH PROFITS IN FY 0708
No of life in Portfolio
: 6,497,884(55%)
Total Premium
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Types of Products
Individual
Products
Group
Products
Keyman
Group
Gratuity Paln
Sudarshan
Life long
Pension
Edu Shield
Money Back
Group Term
Insurance
Scholor II
Shield
Specialized
Term Insurance
Sanjeevan
Swarnaganga
Setubandhan
Super Suraksha
Swadhan
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2.1
Rajendra K Halemane
Senior Agency Manager, SBI LIFE INSURANCE CO.LTD.
SBI LIFE INSURANCE CO.LTD.
confidential
confidential
http://toostep.com/profile/rajendra-k-...
MANGALORE, India
SBI Life Insurance Company Limited is a joint venture between the State
Bank of India and BNP Paribas Assurance. SBI Life Insurance is registered with
an authorized capital of Rs 2000 crores and a Paid-up capital of Rs 1000 Crores.
SBI owns 74% of the total capital and BNP Paribas Assurance the remaining
26%.
State Bank of India enjoys the largest banking franchise in India. Along
with its 7 Associate Banks, SBI Group has the unrivalled strength of over
14,500 branches across the country, arguably the largest in the world.
BNP Paribas Assurance is the life and property & casualty insurance unit
of BNP Paribas - Euro Zones leading Bank. BNP Paribas, part of the worlds
31
top 6 group of banks by market value and a European leader in global banking
and financial services, is one of the oldest foreign banks with a presence in
India dating back to 1860. BNP Paribas Assurance is the fourth largest life
insurance company in France, and a worldwide leader in Creditor insurance
products offering protection to over 50 million clients. BNP Paribas Assurance
operates in 41 countries mainly through the banc assurance and partnership
model.
SBI Life has a unique multi-distribution model encompassing Banc
assurance, Agency and Group Corporate. SBI Life extensively leverages the
SBI Group as a platform for cross-selling insurance products along with its
numerous banking product packages such as housing loans and personal loans.
SBI access to over 100 million accounts across the country provides a vibrant
base for insurance penetration across every region and economic strata in the
country ensuring true financial inclusion.
SBI Life extensively leverages the State Bank Group relationship as a
platform for cross-selling insurance products along with its numerous banking
product packages such as housing loans and personal loans.
SBI Life Insurance has crafted its name by providing quality insurance
services to its wide range of customers. Its ISO 9001:2000 certification speaks
for its quality. SBI Life Insurance has also been assigned iAAA rating by the
ICRA for its highest claims paying ability. In 2007, it became the first Indian
life insurer to get AAA rating from CRISIL. In the next year, Outlook Money
NDTV Profit adjudged it as the 'Best Life Insurer - 2008'. In 2009, SBI Life
Insurance achieved the unique distinction to emerge as the global top in terms of
Million Dollar Round Table (MDRT) members with 2,677 members.
SBI Life Insurance became the first Life Insurer in India to make profits in the
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financial year 2005-06. It maintained the same record in the next year as well.
In 2007-08, a survey by 'Brand Equity' rated SBI Life as 'he Most Trusted
Private Life Insurer' In the same year, the company achieved CMMI Level 3
certification to become the first Indian insurer to have that.
2.1.1 Mission
To emerge as the leading company offering a comprehensive range of
life insurance and pension products at competitive prices, ensuring high
standards of customer satisfaction and world class operating efficiency, and
become a model life insurance company in India in the post liberalization
period.
2.1.2 Values
Trustworthiness
Ambition
Innovation
Dynamism
Excellence
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Generally, there are three routes that the Life Adviser can take: he or she can
work on a self-employed, commission-only or salary plus bonus basis. An
IFA with five years' plus experience working in London and the South East
could reasonably expect to earn as much as 55,000 per year.
Professional qualifications
The changes within the industry, and the rigid regulatory bodies that have
clamped down on practices have meant that it is now longer as easy to get
into the industry as it was previously. The Certificate in Financial
Planning provides a broad-based grounding in the financial services market,
covering regulatory aspects, products, fact-finds and giving advice.
A typical career path for a young professional interested in a career in
financial advice is to both start on the administration side and move into a
trainee sales role. Once becoming a fully-fledged financial adviser in a
specialized area such as direct sales, tied sales or banc assurance, and having
completed two or three years as a professional, you may want to recommend
all products. You would then become an IFA and your career path could take
on a managerial position or you could go into partnership.
The key messages emanating from industry professionals are as follows:
Be flexible and open-minded
Be prepared to put in the hours for exams
The first few years are long and hard - you must persevere
Maintain a sense of humor throughout
After knowing about the Life Advisor let see what is recruitment and
various sources of recruitment.
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Commission
Renewal Commission
Bonus
Quarterly gifts
ACER club membership facility
MDRT
Promotion factor for an agent
Domestic and International Conventions
Opportunity/
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CAREER GROWTH
Future Confident
Save Confident
Aspire Life
Spot Surakhya
Bright Star
Renewal Commission: Each and every time a policy gets renewed, the agent
gets the renewal commission. It is less than that of the commission and differs
from policy to policy which it sells to the customers.
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Bonus: - Some of the policy during its growth accumulates some bonus e.g.
some of the money back plans. This gives extra benefits to the customers in
terms of money and the agent in terms of bonus. An extra benefit which SBI
Life gives to its agent. No other life insurance company gives this benefit to its
advisors. Performance Linked Bonus(PLB)is counted quarterly. In the 1st quarter
i.e in Jan, Feb and Mar, if the commission is generated Rs.20,000 then the agent
is able to get 30% of it that is 6000 as the PLB. Similarly the agents get
commission after each three month gap and an yearly bonus of 10% to 40%
depending upon his performance.
Quarterly Gift:-It is also an extra benefit that is given to the advisors based on
the performance. This is a motivational factor for the advisor because these
small things motivate the advisor to perform better and compete among other
fellow advisors. The gift varies from melamine dining set to microwave, AC,
laptop, mobile phone .etc.
Acer club membership:-This is an extra facility which the company provides to
its agent. In this facility the Company provides four different membership group
i.e; BRONZE, SILVER, GOLD, PLATINUM On the basis of the performance
the Agent is assigned to this group starting from Bronze, the day the Advisor
manages to get in the elite group of ACER club he is insured with a Life
coverage of 1 to 3 lakhs. It also provides medical facility to his wife in case of
delivery to an amount of 30,000 to 45,000, 45,000 in case of caesarian baby.
Which gives a feeling of relief for the advisors working in SBI Life Life
Insurance?
MDRT:- The MDRT is a member-driven, international network of the world's
best insurance and investment services professionals / advisors who deliver to
their clients the highest standards of ethics, knowledge, service and
productivity. With membership from 479 companies in 78 countries, MDRT
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OPPORTUNITY
Advisor requires no capital investment:- For starting any business we require a
huge infrastructure but here in SBI Life the Advisors do not require any capital
investment other than RS. 825 IRDA examination fees, which is very nominal
and on return the Advisors get free phone calling facility, Xerox facility etc.
They can choose there own working hour according to there convenience:Advisor are free to work in there convenient hours because the advisors
working here comes from different profession like Doctor, Engineer, Student,
Medical Representative, contractor etc.
They are there own boss:- There is no boss to give you target rather you are
your own boss and can work according to your pleasure and earning
requirement.
Unlimited earning potential:- As the payment is made on commission basis so
there is no limit to earning. A person working hard can go to any limit with
reward and recognition in extra.
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Once we had the knowledge of benefits and opportunities of advisor in SBI Life
life insurance we were given training as to how to go around in the market for
making sales call .so were given a lot of idea by our manager Mr. Sudhansu
Sekhar Sundaray .This idea includes market survey, door to door survey, putting
around canopy in different prime location of Bhubaneswar.
A market segment consists of a group of customers who share a similar set of
needs and wants. The market does not create the segments; the marketers task
is to identify the segments and decide which one to target. And for insurance
company we segmented market into following different groups.
Geographical region:- we segmented Bhubaneswar into five segment i.e;
East Bhubaneswar, West Bhubaneswar, North Bhubaneswar, South and
Central Bhubaneswar.
Demographic age:- we segmented the entire population of Bhubaneswar
into following three categories on the basis of demographic age i.e; 18 to
20 age group, 25 to 40 age groups and above 40.
Family life cycle:- we segmented the entire population of Bhubaneswar
into following three categories on the basis of family life cycle i.e;
Single, Married, Retired/VRS Optee.
Gender:- :- we segmented the entire population of Bhubaneswar into
following two categories on the basis of two categories i.e; Male and
Female
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l. Obtain, maintain, renew and keep renewed the prescribed licences issued
by the IRDA and any other licence, approval or permission required of it
for fulfilling the obligations of an Advisor at all times during the term of
this agreemet;
m. At all times during te term of this Agreement, act within the scope of
such licences, approvals and permissions and any applicable legislation
ad in consonance with the corporate image and objectives of SBI Life
Life Insurance. The Advisor shall promptly notify SBI Life Life
Insurance of the loss of any suc licence, approval or permission by it or
by its certified persons;
n. Submit to SBI Life Life Insurance within the period of time specified by
SBI Life Life Insurance in writing from time to time, all proposals and
initial premiums, for products solicited by Adviosr and in any case
within the time specified by 64VB(4) of the Insurance Act, 1938 or any
other statutory provisions applicable thereto. The Advisor shall remit to
SBI Life Life Insurance all monies collected in trust immediately and
without any deduction whatsoever.
o. Observe and be bound by the Statutory provisions, SBI Life Life Insurance Instructions
including Advisor manual, benefit illustration policy, cash
acceptance policy, market conduct guidelines, prevention of
money laundering policy, the compliance manual and the code of
conduct that may be issued by SBI Life Life Insurance, in writing,
from time to time relating to the conduct of the business;
Monitoring, supervision and performance standards of the
business and sales practices used in relation to SBI Life Life
Insurance products that may be issued by SBI Life Life Insurance,
in writing, from time to time;
p. Promptly deliver to SBI Life Life Insurance in good order and condition
when demanded all records, rate books, documents, manuals, computers
(hardware and software relating in any way to the life insurance business
47
of SBI Life Life Insurance and which were received from SBI Life Life
Insurance, including those that have been specifically entrusted to the
Advisor pursuant to this Agreement. Advisor here by acknowledges that
such good, tangible and otherwise, and the exclusive property of SBI
Life Life Insurance;
q. Maintain and observe at all times the strictest secrecy and confidentiality,
concerning the business of SBI Life Life Insurance or of Policyholders
or proposers of Life Insurance or persons or companies from time to time
dealing with SBI Life Life Insurance at any time, either while the
Agreement is in force or subsequent to its termination;
r. Bear all expenses incurred in the performance of duties under this
Agreement unless otherwise specifically agreed to in writing by SBI Life
Life Insurance;
s. Promptly disclose to SBI Life Life Insurance every fact and
circumstance within his knowledge relevant to the acceptance of the risk
of business by SBI Life Life Insurance and shall promptly and accurately
relate to SBI Life Life Insurance every fact disclosed to him relevant to
the acceptance of such risk or business howsoever the Advisor is aware
of such matter;
t. Promptly notify SBI Life Life Insurance of receipt by it or service on it
of any complaint, demand, notice or claim made or to be made under a
policy howsoever the advisor is aware of such matter.
u. Record and reolve, within the standard turn around time of 7days from
receipt, all the complaints and requests/inquiries received from
customers of Advisor and statutory/regulatory bodies and forward a
report of the complaints, requests and inquiries of the past week with the
relevant documentation containing details like Date of Complaint, Policy
older Name, Advisor name and Code No., MOA Name and No., Nature
of Complaint, Date of Complaint Forwarded to the concerned function
for resolution, Status (Resolved /Pending), Resolution date to SBI Life
48
49
i.
The applicant shall have to undergo at least 100 hours practical training in
life or general insurance business which may be spread over three to four
weeks, where such applicant is seeking license for the first time to act as an
insurance agent.
ii.
iii.
iv.
v.
In case of short-fall of attendance, extra class may be permitted but the extra
hours may be specified separately with proper attendance and details of
faculty.
vi.
Every Institute should have at least one qualified permanent faculty who is
an Associate or Fellow from the Insurance Institute of India for each stream
i.e. for Life and Non-Life.
vii.
viii.
ix.
The faculty should provide details of the other Institutes with whom they
have been empanelled as part-time/guest faculty.
50
x.
xi.
xii.
xiii.
xiv.
The insurance companies would regularly send their officials to oversee the
proper conduct of the training at the institutes and would not sponsor
candidates to those institutes that are not maintaining the required standards
of and facilities for the training.
xv.
xvi.
The Institute should not allow a franchisee to conduct courses on its behalf
even if the faculty is that of the Institute. The Institute should conduct the
training on its own premises or hired premises with proper infrastructure.
xvii.
xviii.
51
xix.
In case of mofussil areas or the cities where there are no accredited institutes
and an insurance company intends to appoint agents, it will be the
responsibility of the insurance company to conduct training.
xx.
The Institutes must keep with them one set of records of the training at the
place where the training is being imparted.
xxi.
The Institute should confine its activities only to the place/city for which it
has been given the approval. No training outside the said place/city is
permitted.
xxii.
The Institutes must submit a copy of the lease deed/rent agreement at the
time of seeking fresh accreditation/renewal/change of address of the
institute.
xxiii.
52
53
for
IT
processes
and
software
development
capabilities.
FINANCIAL UNDERWRITINGS
Horizon- II
SBI Life - Horizon II is a unique, non participating Unit Linked Insurance
Plan in Indian Insurance Industry, where you need not to be a financial market
expert. This plan offers the flexibility of Unit Linked Plan along with Automatic
54
Asset Allocation which provides relatively higher returns on your money where
as increasing death bench.
Twin benefit of insurance cover and market linked returns profits
provides higher security to Hassle-free investment management of funds from
inception to maturity, Automatic Asset Allocation of funds, automatic
rebalancing of funds at yearly intervals, free of cost higher protection, to meet
your family financial needs.
It is a unique, non-participating Unit Linked Insurance Plan. As per the
plan and term chosen by you, SBI Life will invest the net premium amount into
each of the funds mentioned.
Maha Anand
SBI Life - Maha Anand is a simple & convenient unit linked plan, which
provides you insurance cover without any medicals.
Life begins afresh when you become a parent and when the child takes
that first step towards you, the moment is filled with cheer, enthusiasm never
felt before. This moment marks a new beginning in the childs life and theres
no looking back after that. The child keeps growing and so are his dreams,
aspirations which always aim to reach horizon and you want your child achieve
his/her dreams. But at the same time as a proud parent you also want to secure
their future against rising cost of education and other necessities.
Key Features Twin benefit of market linked returns and insurance cover
Simple Joining Process - No medical examination required
55
to
increase
your
investments,
through Top-up
Investment
Flexibility through Switching and Redirection Options
Liquidity through partial withdrawals
Attractive Tax benefits under the Income Tax Act, 1961
Unit Plus- II
We at SBI Life understand the basic needs for pension plan and give you
financial strength to maintain your life style even after the retirement. SBI Life Unit Plus II Pension plan makes sure that you have regular income after you
retire and also helps you to maintain your standard of living.
This is a unit linked pension plan wherein the policyholder chooses an
investment period from 5 to 52 years for a vesting age between 50 to 70 years.
You can choose to pay either single premium or pay regular premium for the
entire policy term. Your contributions are invested into 5 fund options as per
your choice.
56
for parents in the age group of 18-57 having a child between the age group of 015 years.
Key Features Market related returns to match increasing cost of education
Peace of Mind by giving you triple benefits
Loyalty units to celebrate your child reaching 18 years
New Investment Fund (Equity Optimizer Fund) in addition to
existing funds.
Pay Premium for a limited period and reap benefits over a long
time.
Flexible plan which adapts to your changing needs as and when
you want.
Pension plan
We at SBI Life understand the basic needs for pension plan and give you
financial strength to maintain your life style even after the retirement. SBI Life Unit Plus II Pension plan makes sure that you have regular income after you
retire and also helps you to maintain your standard of living.
This is a unit linked pension plan wherein the policyholder chooses an
investment period from 5 to 52 years for a vesting age between 50 to 70 years.
You can choose to pay either single premium or pay regular premium for the
entire policy term. Your contributions are invested into 5 fund option.
57
Key Features Choice to invest & control four different funds as per your risk
appetite
Choice to invest & control four different funds as per your risk
appetite.
Flexibility to choose between two options
Pure Pension
Pension cum Life Cover
No medical required for Pure Pension, automatic acceptance
facility
Flexibility to increase regular contribution
Top up payments: any amount, anytime
Customize your plan by adding riders
15 days free look period
Smart ULIP
In the current volatile market scenario you need a plan which not only
protects your investment, but also enables you to get market related returns. SBI
Life - Smart ULIP is the perfect answer to your need, and will give you not only
Guarantee on select NAVs during the first seven years, but also gives you the
added attraction of participating in the market upside.
58
Key Features Guarantee of the highest of select NAVs, during the first seven
years on maturity.
Investment cum Insurance plan giving market related returns
Convenience through shorter premium paying term, giving you a
choice between two premium paying terms (PPT)
Power of more- Guaranteed Maturity NAV, continues beyond the
premium payment term.
Innovation structured investment fund-Flexi protect Fund
Hassle free plan- we manage your investment, giving you
maximum
opportunity
for
growth
while
protecting
your
UNDERWRITING
a. Advisor
Life
60
a.
Agreement and all and any implied rights of SBI Life Life Insurance after the
termination of this Agreement, the Advisor shall not:
Use for his own benefit or the benefit of any other person; or
Disclose to any person; or
61
Through any failure to exercise all due care and diligence, cause or
permit any unauthorized disclosure of any trade secrets or confidential
information of or relating to SBI Life Life Insurance which he may have
received, used or obtained during the term of this Agreement. Any such
trade secrets and confidential information shall at all times remain the
property of SBI Life Life Insurance.
62
--- J.H.MAGEE
--- R.S.SHARMA
---
BUNYONS LAW
Insurance industry is a booming sector. The business of insurance is related to
the protection of the economic value of asset. Every asset has a value. The asset
would have been created through the efforts of the owner, in the expectation
that, either through the income generated there from or some other output, some
of his needs would be met. There is a normally expected life time for the asset
during which time it is expected to perform. Insurance is a mechanism that
helps to reduce such as adverse consequences.
WHAT IS INSURANCE?
Basic aim of the insurance plan satisfies the following objectives:-
63
Life insurance or life assurance is a contract between the policy owner and the
insurer, where the insurer agrees to pay a sum of money upon the occurrence of
the insured individual's or individuals' death or other event, such as terminal
illness or critical illness. In return, the policy owner agrees to pay a stipulated
amount called a premium at regular intervals or in lump sums. There may be
designs in some countries where bills and death expenses plus catering for after
funeral expenses should be included in Policy Premium.
64
Life Insurance
65
2nd largest
financial service
in India after
banking
Total number of
lives insured
and on books as
on March 31,
2008- 22 Crs
will encourage for more savings by way of premium. Reduced rate of premiums
stimulate for more business and better protection to the insured.
Small capital to cover larger risks - Insurance relieves the businessmen from
security investments, by paying small amount of premium against larger risks
and
uncertainty.
Profitability
67
SBI Life Insurance , a leading private life insurer, announced a profit of Rs.114
Crores, for the quarter ended June 2010, registering an impressive profit growth
of 195% over the corresponding period last year. The total premium of the
company grew by 9.5% to Rs. 1,707 Crores during the period. The new
business premium collected, during the first quarter, stands at Crores. Rapidly
expanding its presence, the company has introduced 118 branches, recruited 830
employees
and
added
over
5,000
Insurance
Advisors.
Commenting on the results, Mr.M.N Rao, MD & CEO of SBI Life Insurance
said We will focus on building capacity through branch expansion, manpower
recruitment and inducting Insurance Advisors so that we are able to serve
customers across geographies. Holistically enhancing our performance that
balances profitability and growth will remain a key business driver. Our unique
multi-distribution model coupled with SBIs strong brand equity has been an
enabler of sustained all round business performance.
SBI Lifes Assets under Management grew by 65%, over the corresponding
period last year, to Rs 30,082 Crore as on 30th June 2010 stands. The company
continues to have the lowest expense to GWP (Gross Written Premium) ratio in
industry
of
9.18%.
As per the latest IRDA report, June 2010, the company has a market share of
14.4% among private life insurers and a total market share of 3.83%.
Retaining the ISO 9001:2000 Certification for superior claim process and
reaffirmation of ICRAs iAAA rating are some of the key distinctions achieved
by the company during the last financial year.
68
of
over
$1
million
(Rs
4.9
crore)
in
year.
With 2,677 MDRT members in CY2008, SBI Life has pipped its Asian peerSamsung Life, which held the number one slot for two consecutive years. The
Indian company, a joint venture of the country's largest bank SBI and Cardif
of France has steadily improved its ranking moving from 5th in 2006 to 3rd
in
2007
and
the
topper
in
CY2008.
70
to
make
the
grade
to
be
part
of
MDRT.
Interestingly enough of the 2,677 MDRTs that SBI Life produced in CY2008
1,010 MDRTs came from the bancassurance stream. The number of SBI Life
agents who have become MDRT members has been on the rise, going from 801
advisors in CY2006 to more than doubling to 1,662 advisors in 2007. In 2007,
the company also had as many as 324 bancassurance advisors who made the
MDRT grade.
71