Chapter 3

Sienna Scheid
Action Tip 6
The importance of listening is undervalued by many cultures. Focus
intensifies on communication rather than receiving. However, when this is the
prerogative of both parties, neither is truly heard. We have experienced deep
listening. There are times when we seek to understand people, and times when we
have felt understood. I appreciate Buddhism as they stress what monk Thick Nhat
Han refers to as compassionate listening; listening to becoming a depository for
another persons worries, needs, or ideas. It is rooted in a true interest in what
someone else has to say.
Interruption communicates impatience which is definitely not a quality of
compassionate listening. Interjecting a conversation usually signifies that 1) you are
more interested in what youll get out of the conversation, rather than what the
person is trying to communicate; and 2) that you already understand what the
person is trying to say. Interruption is seldom appropriate.
Instead of interrupting, the text recommends you wait for an appropriate
time to ask for that clarification rather than abruptly interrupting. Interjections
damage a conversation. When faced with the urge to interrupt, consider the
potential loss of additional information, impatience interpreted by the
communicator, and degradation of the conversation. It is worthwhile to take time to
understand. Developing these skills enhances relationships and brings about
opportunities. It also promotes open-mindedness and compassion. Active and intent
listening is more often than not the key to happiness.