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  • 4 14 15 Noa Ir Meeting Minutes-2

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    The meeting discussed decreasing the quantity of Notice of Actions issued using the DMAIC method. The project aims to address too many clients not adhering to program rules and engaging in disruptive behaviors, which impacts safety, finances, staff burnout, and client outcomes. Action items included understanding the current processes for defining NOA categories and handling non-adherent clients, as well as collecting current metrics on NOAs, attrition, and AWOL data. The next meeting was scheduled for May 5th.

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    4 14 15 noa ir meeting minutes-2

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    The meeting discussed decreasing the quantity of Notice of Actions issued using the DMAIC method. The project aims to address too many clients not adhering to program rules and engaging in disruptive behaviors, which impacts safety, finances, staff burnout, and client outcomes. Action items included understanding the current processes for defining NOA categories and handling non-adherent clients, as well as collecting current metrics on NOAs, attrition, and AWOL data. The next meeting was scheduled for May 5th.

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    4 14 15 Noa Ir Meeting Minutes-2

    Uploaded by

    api-284128904
    The meeting discussed decreasing the quantity of Notice of Actions issued using the DMAIC method. The project aims to address too many clients not adhering to program rules and engaging in disruptive behaviors, which impacts safety, finances, staff burnout, and client outcomes. Action items included understanding the current processes for defining NOA categories and handling non-adherent clients, as well as collecting current metrics on NOAs, attrition, and AWOL data. The next meeting was scheduled for May 5th.

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    of 1

    minutes

    NOA/IR Committee
    4.14.2015

    12:30pm

    Type of meeting

    Project Selection

    Facilitator

    Brittany Lang

    202 E Earll Dr

    Attendees

    [Agenda Topic]
    [Time allotted]

    Brittany

    Discussion

    DMAIC Overview, AWOL Project Update, Review of Baseline Data, Project Selection,
    and Begin DMAIC method for project selected.
    Project Purpose: Decrease Quantity of Notice of Actions.
    Problem Statement: Too many clients are not adhering to program rules and engaging
    in disruptive behaviors.

    Conclusions

    Impacts on Key Business Issues:


    Safety risks
    Financial impacts
    Staff burnout
    Clinical outcomes (Client not getting the help they need & Disrupts therapeutic
    community)

    Action Items

    Current ProcessesHow does each department define each of the


    NOA categories?
    Current Processes What is the process each department follows
    when a client is not adhering to rules or disrupting program, leading up
    to an NOA?
    Current Metrics Draw out Lack of Contact from Non-Adherence Data

    Person(s)
    Responsible

    Proposed
    Deadline

    5/5/15

    5/5/15
    5/5/15

    Current Metrics NOA data by Programs/ Sites

    5/5/15

    Current Metrics HR Attrition Data

    5/5/15

    Improved Process Metrics February 2015 Resi AWOL IR Data

    5/5/15

    Identify IT liaison for metric and data support

    5/5/15

    Next Scheduled Meeting: 5/5/15 at 12:30pm, Earll

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