Rank

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Factor
QUALITY
DELIVERY
PERFORMANCE HISTORY
WARRANTIES AND CLAIM POLICIES
PRODUCTIONS FACILITIES AND CAPACITY
PRICE
TECHNICAL CAPABILITY
FINANCIAL POSITION
PROCEDURAL COMPLIANCE
COMMUNICATION SYSTEM
REPUTATION AND POSITION IN INDUSTRY
DESIRE FOR BUSINESS
MANAGEMENT AND ORGANIZATION
OPERATING CONTROLS
REPAIR SERVICES
ATTITUDE
IMPRESSION
PACKAGING ABILITY
LABOR RELATIONS RECORD
GEOGRAPHICAL LOCATION
AMOUNT OF PAST BUSINESS
TRAINING AIDS
RECIPROCAL ARRANGEMENTS

Mean
Rating
3.508
3.417
2.998
2.849
2.775
2.758
2.545
2.514
2.488
2.426
2.412
2.256
2.216
2.211
2.187
2.120
2.054
2.009
2.003
1.872
1.597
1.537
0.610

Evolution
EXTREME IMPORTANCE

CONSIDERABLE IMPORTANCE

AVERAGE IMPORTANCE

SLIGHT IMPORTANCE

Rank

Rating

6
2
1
5
20
7
13
11
8
3

1
1
1A
1
2
1
2
2
1
1

Criteria
Net Price
Delivery
Quality
Production Facilities and Capabilities
Geographical Location
Technical Capabilities
Management and position in the Industry
Reputation and position in the Industry
Financial Position
Performance History

Number
of aticles
61
44
40
23
16
15
10
8
7
7

%
80
58
53
30
21
20
13
11
9
9

Quality
Speed
Competitiveness

Dependability
Flexibility
Cost
Innovation

Competitiveness