Richard A Roman

8326 Northlake Parkway Orlando, FL 32827 answer417@gmail.com

Objective

To obtain a law enforcement job in order to put my education and guest

service experience to use and to help people feel safe

Education

2013 - Present UCF, Orlando, FL

B.S. in Interdisciplinary Studies
Degree to be awarded May 2015
2009 - 2012 Valencia College, Orlando, FL
A.A. in General Studies
Awarded an A.A. degree in December 2012

Work Experience

11/2010 Present Universal Orlando, Orlando, FL

Loss Prevention Officer
Helped the company minimize losses caused by guests and team
members by working undercover
Participated in ticket buys to catch fraudulent tickets
Escorted high profile celebrities and provided personal protection while
visiting the park
Attraction Attendant
Ensured guests were safe and secure in ride vehicles
Utilized guest service to make guests day special
Trained many new members with my experience
Trained in the control booth which is in charge of the entire attraction
11/2007 - 09/2010 Roxy Orlando, Orlando, FL
Barback
Ensured bar was supplied and ready for use
Replenished any supplies needed throughout operation
Concentrated on keeping the bar area clean
03/2007 - 11/2008 Officemax, Orlando, FL
Sales Associate
Handled all issues that pertained to the sales floor
Answered questions about products
Helped make copies in the copy center
Handled cash when selling products as well as handling returns

06/2005 - 03/2007 Target, Orlando, FL

Guest Service Associate
Handled all returns for the store
Handled any credit card payments
Helped as a cashier when needed

Skills

8 years experience in guest service

Proficient with Microsoft Word
Proficient in cash handling and POS