TRAVEL and HOSPITALITY SERVICES

OUR SERVICES
TRAVEL AND TOURS
We offer tours for all segments of the travel industry : adventure, heritage, nature, health,
community tourism and ecotourism. We cater to individuals (FITs) as well as group travel:
charity, family reunions, weddings and honeymoon, anniversary and leisure.
ACCOMMODATION
A wide variety of accommodation is available based on your discerning taste - from budget
hotel to high end four or five star accommodation. Our main resort locations are: Portland
(naturally), Negril (the capital of casual), Montego Bay
(the complete resort), South Coast (off the beaten track), Kingston (the heartbeat of
Jamaica) and Ocho Rios (the centre piece of Jamaica). You can experience all or any number
of locations while on the Island.
PACKAGES
a) Fly/Drive Discover Jamaica package covers accommodation and transportation and
was
designed to facilitate the experiential traveller. You fly into the Island then pick up the
car of your
choice (which you pre-book) and begin you adventure. We make the necessary
arrangements for
you for a hassle-free experience.
b) Resorts Experience. With this package you can experience more than one resort
location under
our 5, 7 or 14-day vacation plan including tours. Resorts Experience package is
customized to
accommodate the resort locations you would like to experience on your trip.
HOSPITALITY SERVICES
a) HR Placement and Training
b) Sales calls and Trade Show Representation
c) Social Media Management
d) Marketing Campaign and Media Support
MOTTO: Professionalism and Integrity in Service delivery.

Jamaica is surely one of the Caribbeans most iconic vacation destinations. The scenery offers
everything from fish-filled coral reefs and white-sand beaches to breathtaking waterfalls and
rainforests. The music is infectious, and the Jamaican people represent one of the most diverse
populations in the Caribbean, drawing from African, Chinese, Indian, British and German
heritage.
Jamaica is the Caribbeans third largest island with six main tourist regions Montego Bay,
Negril, Mandeville and The South Coast, Kingston, Port Antonio and Ocho Rios. There are

numerous tranquil places to visit during your vacation in Jamaica: The 7,402 foot Blue Mountain
Peak is a challenge to all serious island trekkers, and bird watching is increasingly popular with
more than 200 native species, including at least 25 species that are endemic. Jamaica is also
reputedly home to more than 3,000 species of flowering plants, some 720 of which can only be
seen while traveling in Jamaica. Jamaica is rich with formal gardens, too, such as Hope
Botanical Gardens, Shaw Park Gardens, Coyaba River Garden and the Cranbrook Flower Forest.
Ocho Rios is a prime port for cruise ships but also boasts a succession of bays and beaches.
Most notable are Runaway Bay, and Discovery Bay. Just inland lies Dunns River Falls a much
photographed attraction. Montego Bay is a vacation mecca in Jamaica for water sports lovers
including sailing, scuba diving, jet skiing, parasailing, sport fishing and glass-bottom boat
excursions. For shoppers, Gloucester Avenue (dubbed the "Hip Strip") is lined with duty-free
shops, souvenir arcades, restaurants and bars. Negril became known in the 1960s and 1970s as
an idyllic escape for the backpack crowd, and still enjoys a low-key demeanor. Perched on
limestone bluffs, Negrils West End is home to numerous small resorts snuggled into the craggy
cliffs. Each of these unique areas offers a variety of hotels and resorts to stay at during your
vacation in Jamaica.
Visit the many plantation great houses such as Rose Hall and Greenwood Great House. Tour the
rum distillery at Hampden Great House. Like many Caribbean islands with a sugar plantation
heritage, Jamaica showcases numerous fine rums, including Appleton, which offers a top-shelf
label of aged rums. Another favorite treat is Tia Maria, a coffee-flavored rum liqueur.

AIRPORTS/GATEWAYS/FLYING TIMES: Airports: Norman Manley International Airport

(KIN), 13 miles from Kingston. Sangster International Airport (MBJ), 2 miles from downtown
Montego Bay. Sangster to: Ocho Rios 1.5 hours, Negril 1.5 hours. Manley to: Port Antonio 2

hours, South Coast 2.0 hrs. Gateways/Flying Times: From Baltimore-3 hours. Boston-3 hours
40 minutes. Chicago-3 hours 45 minutes. Dallas-3 hours 20 minutes. Los Angeles-5 hours 30
minutes. Miami-1hour 25 minutes. Montego Bay from Atlanta-2 hours 40 minutes. New
Orleans-3 hours. New York-3 hours 20 minutes. Toronto-4 hours.
CLIMATE: Temperatures high/low-Summer 80/70-80 degrees F. Winter 80/70 degrees F.
Annual average temperature in Jamaica is 82 degrees F. In the hills its cooler with an average
temperature around 70 degrees F. In Kingston, humidity ranges from 63% in February to 75% in
October. In Montego Bay, humidity ranges from 71 to 77%. Average rainfall is 77 annually.
Approximate sunrise/sunset 0600/1900. For every 1000 feet in altitude the temperature drops
3.5 degrees F, so that the Blue Mountain Peak has an average annual temperature of 56 degrees
F.
DINING: Local. Fast food. Gourmet. International. Tipping: 10-15%
LANGUAGE: The official language spoken is English. Patois, a mix of English and African, is
also spoken.
NIGHTLIFE: Discos. Nightclubs. Dinner/Dances. Theaters. Live music. Cinemas.
ATTRACTIONS/SIGHTSEEING: Kingston: Bob Marley Museum. Bank of Jamaica
Money Museum. Caymanas Park. Devon House. Emancipation Park. Fort Charles & The
Maritime Museum, Port Royal. Hollywell. Hope Botanical Gardens. Institute of Jamaica.
Liberty Hall. National Gallery of Art. National Heroes Park. Putt n Play. Rockfort Mineral
Bat. Serenity Wildlife Park. Spanish Town's Historic District. Mandeville/South Coast:
Appleton Rum Tour. Black River Safari Boat Tour. Cashoo Ostrich Park. Irie Safari. Lovers
Leap. Milk River Mineral Spa. YS Falls. Montego Bay: Animal Farm. Aquasol Theme Park.
Bob Marley Experience. Braco Stables.
Chukka Blue Adventure Tours. Craydon In the Mountains. Doctor's Cave Bathing Club. Johns
Hall Adventure Tour. Half Moon Equestrian Centre. Hilton High Day Tour. Luminous
Lagoon/Glistening Waters. MoBay Undersea Tours. Outameni Experience. Rafting on the
Martha Brae. Jamaica White Water Expedition. Rose Hall Great House. Negril: Royal Palm
Reserve. Mayfield Falls. Ricks Caf. Ocho Rios and Runaway Bay: Blue Mountain Bicycle
Tour. Chukka Cove Adventure Tours. Coyaba River Gardens. Cranbrook Flower Forest.
Dolphin Cove. Dunn's River Falls. Firefly. Five Star Watersports. Green Grotto Caves.
Harmony Hall. Heave-Ho Charters/Fun Cruises. Hooves Limited. Island Village. James Bond
Beach. Ocho Rios Marine Park. Prospect Plantation. Reggae eXplosion. Shaw Park Gardens.
Sting Ray City. Trails Plantation Rides. Walderswood Jerk Country Tour. White River Valley.
Port Antonio: Blue Lagoon. Frenchmans Cove. Castleton Gardens. Nonsuch Caves. Rio
Grande Tours. Sommerset Falls. Reich Falls.

How we arrange trips to Latin America

We know the region and work with the most reliable operators
We have carefully selected the best tours, sights and operators in the countries we cover. As we
are in Latin America we can easily travel around checking out places and operators. Key factors

in selecting operators are their service quality and support during the trip. We monitor this
carefully over time, and seek feedback from returning clients. We avoid at all cost operators
offering great prices but unreliable or poor service.
We give rapid personal response
We know that fast response is critical on the internet. In fact, we believe strongly in the
importance of working personally with you. To do this we use the phone and email actively,
wherever you are in the world, particularly during the planning of your trip. We think this is
essential to reassure you, and to make your trip a success.
You normally pay the same as you would going direct
Why work directly with hotels, guides and operators when for a similar price we save you the
hassle of organising the whole trip yourself?. Because we are in Costa Rica our costs are
substantially lower than those of US or European -based operators, and we pass these savings to
you. If you get lower quotes, let us know and we will match where possible.
"I got a catalog from Backroads and they advertised a trip to Peru - meeting in
Cusco for 6 nights (2 at Hotel Monasterio, 2 at Sol y Luna in Urubanba, 1 at
Sanctuary Lodge and 1 at Machu Picchu Pueblo Hotel in Aguas Calientes) The cost
of the trip is $3,698. I think you got us a great deal - we stayed 10 more nights - all
at wonderful places - for almost the same money. I have shared this info with Aggie,
Nancy and George and they join me in thanking you for a great job." Sandy Rea

We can handle all your trip

We can handle all the components - tours, cruises, transfers, hotels, car rentals, and domestic
flights. We save you the effort of coordinating many suppliers and hotels, a daunting and often
frustrating task in Latin America.
We are a serious and accountable travel company
We understand the possible barrier of dealing with a travel company based in Costa Rica. So we
have taken steps to give you confidence that we are serious, responsible, and trustworthy:

we are an A+ rated member of the Better Business Bureau

we are members of reputable associations including ASTA, LATA, and IGTOA

our team engages with you actively and personally so there is a real
relationship

we are transparent about who we are (see Our team and About us)

we are owner-managed by Europeans with blue chip backgrounds

you pay later than with many operators, and only after seeing how we work
for you

we provide vouchers, contacts and final itinerary 30 days before travel

we create for you your own webpage with all these details, eg Barbara Drue
page

Unlike others we provide active support during your trip if needed

Not everything always goes smoothly - whether with the tour, hotel arrangements, a guide, or
your arrival time. We and our suppliers try hard to solve these. Our supplier relationships give us
more clout than you have on your own, and can prove invaluable for solving some problems. See
Difficulties for the importance we place here.
"Latin Discover did an excellent job in setting up our trip to the Galapagos. They put
together a great package for a good price. We ended up having to change our
departure city 1 week before we left and they were more than happy to
accommodate this change at no added cost. Overall rating is excellent, I will be
using them for future trips." Steven M

"Despite our cancellation the day before arrival, caused by a sudden death in the family, and the
prospect of no trip insurance and a 100% cancellation policy, Latin Discover helped organize a
later cruise on very reasonable terms. Without Latin Discover's long relationship with the
operator we are not sure we could have achieved anything similar, and we remain very grateful
for how both Latin Discover and the operator handled our last minute crisis." Lisa D
"I cant thank you enough! The email and phone calls were effective and I cant
think that these changes could not have been made without your help. Our guide
left and was replaced by Harry, who was excellent! He was entertaining,
informative, kind, helpful and really knowledgeable about the area, history, geology,
biology, etc. Thank you so very much for your efforts. I was really frustrated and
very disappointed and had no idea how to make any changes." Lisa T

We can work with your existing travel agent if you prefer

You may have a long-established relationship with an agent, or prefer working through one. No
problem! We are happy to work with travel agents and frequently do. The price you pay remains
the same.
Our planning and reservation process is attentive to your needs
We are both personal and methodical, as this ensures we arrange what you are after. The process
you will see:Contact us directly during the planning stage so we can help. Use our website(s) also.
Remember we can customize any tours or itinerary for you. Your trip may be the trip of a

lifetime, so important for you to enjoy it as you want. The same travel consultant will work with
you throughout, so you don't have to deal with a different person every time.
When you are happy with price and trip details, request us to make reservations. We'll confirm
tentative reservations within 24 hours, and confirm payment and cancellation policies in a
payment overview.
You then pay a deposit, or a full payment for nearby trip dates, and we will immediately send
you a PDF receipt by email. We will also confirm the reservations by email. You complete
payments as agreed.
30 days before your arrival (or before if you leave your home much earlier), we send you an
email with the link to your own personal webpage. We provide this for all tours. It has all your
trip details, PDF downloads of vouchers, contact details and itinerary, and useful links, so you
can access at any time before or during your trip as needed. You can pass the link to your friends
and family. See Barbara Drue page as an example.
When you arrive, you will receive flight tickets and any other vouchers at the place and time
we will already have indicated to you. This is often either at the airport pickup, or at the first
hotel reception.
During your trip we will be pleased to provide any help and support if you have difficulties,
want to make or modify bookings, or want messages forwarded

Doctors cave
For a truly unforgettable Jamaica vacation, visit the intimate Doctors Cave Beach Hotel in
Montego Bay, Jamaica. An enchanting little resort hotel in a storybook setting. Where smiles
and laughter fill the air and warm memories fill the soul.

We value working with travel agents

Our commission structure is generous and flexible
We pay good commissions, or provide net rates as you prefer. You can pay us
net of your commission at the start.
You can turn to us for anything in Latin America
This is our speciality, we can handle it! From Ushuaia to Rio Grande. We know
the region backwards, and who best to work with.
We specialise in customised tours and trips
Most of the tours we deliver are customised in one way or another. So we enjoy
tackling those 'difficult' itineraries your clients suddenly bring to you - and
always with fast responses!
We guarantee fast personal and responsive service
Also our strength. Our 600+ testimonials confirm dedicated customer service.
We are not faceless, you immediately deal with real people - and the same
person throughout a reservation.
Great PDFs, travel docs and webpages with your logo
We create web pages through the quote and booking process for your clients,
ALL with your logo. See examples for client quote, payment, and final itinerary.
The final itinerary has vouchers, contact details and the full works. And you
can edit these, so you have your prices and add extra messages if you want.
As members of ASTA and BBB you can trust us
We've been an allied member of the American Society of Travel Agents for
several years. Check us out by typing 'Latin Discover'. We also have an
excellent A+ rating with the US Better Business Bureau and are subject to
their tough business ethics. For us reputation is priceless.
Our prices are great for you and your clients
As we are internet-based and have our operational center in Costa Rica, we
avoid costly overheads and pass these savings through.

Your clients return delighted

The acid test. Judging by the many testimonials, we are successfully delivering
a great vacation experience to people traveling with us.
You are our client
We only communicate with your client if and when you want us to. And that
applies after their trip too - they won't receive any mailings from us.
Some recent feedback by agents:-

" Latin Discover is a great company to work with, Laura was extremely
helpful and knowledgable, she was able to give me exactly what my clients
were looking for, I had called many other and none could help me, I was
glad to find Laura at Latin Discover." Lorraine Kawoczka, Accent Travel
(USA)

" Both I and my clients found communication via the email to be both
prompt and professional. You demonstrated a flexible attitude, willing to
find solutions for my clients specific itinerary requirements. On the ground
your operators were professional and helpful and the documentation was
informative and well structured. I would be happy to use your company
again especially for self drive itineraries as this is an area that is not well
catered for in Australia. I look forward to doing business with you again,
hopefully in the near future." Marianne Acreman, Back Track Adventures
(Australia)

"As a travel agent, I used Latin Discover for a trip to Peru for my clients.
They were very happy with all the arrangements and enjoyed the trip very
much. They found that the hotels in the superior category for the 5 day
Machu Pichu tour were excellent. I plan to use Latin Discover again for
Central and South American clients" March 2005

"I am a travel agent and recently booked a trip for my clients with Latin

Discover after having come across their web site. I was apprehensive at
first as they were not located in the U.S. and they had limited payment
options. After speaking with Mauricio, one of their sales agents I felt much
more at ease and was impressed by his knowledge of Costa Rica and his
willingness to help me check a variety of options. It was a very smooth
process and my client was extremely pleased with the rates. I booked with
them and received the travel documents exactly as promised and though
my client has not travelled yet I feel confident that all the arrangements
will be in order. Overall I had a very good experience with this company
and feel that we will continue to use them in the future." January 2005