Twain Error Code List

Last Update: 10/30/2003

Document Overview
From time to time, you may run into an error code during Twain scanning. The following list will assist in troubleshooting Twain error codes.
Error Code List
Error Message

Error #

Cause

Solution

Cannot find the scanner. Check if the

scanner main power is on.
Insufficient memory.
Close all other applications, then restart
scanning.

12320

No supported scanner has been found.

4128
9009
9010

RAM (PC) or virtual memory shortage.

Verify that the scanner is connected properly.

Verify that the scanner power switch is on.
Close any other applications
Increase RAM (PC) or virtual memory.

Scanner is not available.

Check the scanner connection.

8528

SCSI board (or IEEE1394 board) is not installed

properly. Or there is something wrong with the
device or connection.
ASPI driver is not installed properly.

36848
36863

Unknown error occurs on SCSI or Network I/F.

33696
34964
32833

No paper in the ADF.

The selected scan region is out of range.
Scanner is busy. (Initializing, etc..)

34960

ADF cover is open

Make sure the OS properly recognizes the

board.
Install the driver again.
Make sure if the device and connections are
OK.
- Reboot the PC.
- Check the cable.
(Is it the correct cableANSI compliant,
shielded SCSI 2 or SCSI 3 cable?
Are the pins bent? broken? Etc.)
Place the document in the ADF.
Select a scan region within range.
Wait until the scanner becomes ready
(Generally it takes a few seconds)
Close the ADF cover

34961

ADF is open

Close the ADF.

34352

Scanning was canceled by pressing the cancel

button in the TWAIN dialog or on the scanner.
The scan is canceled when Start from scanner
is selected.
Scanning has stopped due to a bus reset at the
IEEE1394 board.

This is not an error message, just a notification.

Place the original in the ADF.

The length of the original exceeds limit.
Scanner is not ready.
Check the scanner and the options.

Scanning has been aborted.

33425

Scan again.

Error Message

Error #

Cause

Solution

33426

Scanning has stopped due to transfer retries at

the IEEE1394 board.

Use a different PC.

Error Message

Error #

Cause

Solution

Clear Misfeed(s) in ADF.

34962

Jam has occurred in the ADF

34963

Misfeed has occurred in the ADF

33280
34048
34304
34305
34306
34320
34336
34838
34839
34840
34841
34843
34848
34849
34864
34880
34912
34976
35008

An unfixable error has occurred in the scanners

hardware.

Remove the jammed paper.

Make sure the document is an appropriate size
and paper type for the ARDF.
Remove the misfed document and try again.
Make sure the document is an appropriate size
and paper type for the ARDF.
Call to service. Record the error message and
error number for the technician.

Size detection failed.

Insufficient memory.
Reduce the scanning area.

12400
34992

Scanning data size exceeds the scanners frame

memory.

The name is already in use.

Check the registered names.

9732
9776

When saving the scanning Mode and Area, the

selected name already exists.

Fatal error has occurred in the scanner.

Cannot detect the paper size of the

original.
Specify the scanning size.

Make sure the top 5 mm of the document are

clean and white.
Make sure the document is set on the platen
glass properly.
In Duplex scanning, scanning size must not
exceed the following size.
For binary: 4,000,000 byte
For grayscale: 3,600,000 byte
Pick a new name.

Error Message

Error #

Cause

Solution

Cannot continue endorsing due to the

limit.

8736

Change the default value properly.

Cannot specify any more scanning area.

9777

Cannot add any more scanning mode.

9737

The [Start from Scanner] setting has

been canceled due to the scanner
timeout.
The number of scanned front-side pages
does not match the number of scanned
backside pages.
Check originals.
No response from the scanner.

32809

This error occurs when a negative value is set to

count down or the value more than 99999 is set
to count up.
The maximum number of scanning areas (max
99) has already been reached.
The maximum number of scanning modes (max
99) has already been reached.
When Start from Scanner is selected on
Windows 98, and the start button is not pressed
within 300 seconds.
Feeding error. (for example, 2 pages were fed at
the same time).

8768

Delete unnecessary scanning areas.

Delete unnecessary scanning modes.
Press Scan button in the driver dialog (PC) and
press the start key on the scanner within 300
seconds.
See if a feeding error has occurred.

36851

No response from the scanner.

Communication error has occurred on

the network.
Scanner is in use by other user. Please
wait.
Cannot connect to the scanner. Check
the network Access Mask settings in
User Tools.
Invalid Winsock version. Please use
version 1.1 or higher.

36852

Communication error has occurred.

32835
36857
36853

Attempting to scan while someone else is using

the scanner.
Access Mask is set on the device.

Wait for the scanner to become free.

36854

Winsock version out of date.

Scanner is in use for other function.

Please wait.

36855

Please call your service representative.

10281
34844
8801
8802
8803

Scanner is in Initial Setup or SP mode, or

otherwise occupied.
Some models display this message when the
scanner is in use by other user.
Service call has occurred.

The OSs built in Winsock does not have this

problem. Reinstall the OS or copy Winsock
from the CAB.
Wait until the scanner is ready.

Cannot use the specified scanning area

and resolution settings with the currently
selected settings.
Disable the Dynamic Thresholding, Auto
Photo/Letter and Area settings.

The resolution exceeds the limits of Dynamic

Thresholding, Auto Photo/Letter and Area
setting.

- Check the scanner power.

- Check the network cable connection.
- Check the TCP/IP settings on the PC.

Change or cancel the Access Mask.

Call your service representative

Error Message

Error #

Cause

Solution

Error has occurred in the scanner driver.

8983

Upgrade Twain driver to version 3.58 or higher.

Error has occurred in the scanner driver.

Others

When selecting the rotation option, the error

message [8983] is displayed.
Bug in the driver, or the OS is incompatible.

Error has occurred in the scanner.

33376

Error in the setting parameters on the device.

Reboot the OS
If it reoccurs after the reboot, call service.
Reinstall the driver
If it occurs after the driver reinstall, call for
service.