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  • Introduction To Architecture Design Activities

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    Alok Kumar
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    The document introduces automating a credit card dispute claim process for a Canadian credit card provider. It outlines recording customer complaints, following up with merchants on disputed charges, tracking investigations, and adjusting customer bills. It suggests selecting an overview of the target system and proposing a basic architecture. A context view is presented showing customers and merchants interacting with the dispute claim system, which connects to a database and account management system to investigate disputes.

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    Introduction to Architecture Design Activities

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    Introduction to Architecture Design Activities

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    The document introduces automating a credit card dispute claim process for a Canadian credit card provider. It outlines recording customer complaints, following up with merchants on disputed charges, tracking investigations, and adjusting customer bills. It suggests selecting an overview of the target system and proposing a basic architecture. A context view is presented showing customers and merchants interacting with the dispute claim system, which connects to a database and account management system to investigate disputes.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    19 views4 pages

    Introduction To Architecture Design Activities

    Uploaded by

    Alok Kumar
    The document introduces automating a credit card dispute claim process for a Canadian credit card provider. It outlines recording customer complaints, following up with merchants on disputed charges, tracking investigations, and adjusting customer bills. It suggests selecting an overview of the target system and proposing a basic architecture. A context view is presented showing customers and merchants interacting with the dispute claim system, which connects to a database and account management system to investigate disputes.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Introduction to Software Architecture

    September, 2014

    Problem Statement
    A leading credit card provider in Canada is thinking of automating the credit card
    dispute claim process. The target system should help employees to
    1. Record complains from customers
    2. Follow up with merchants regarding disputed charges
    3. Track dispute investigation and due diligence
    4. Adjust customer bills from disputed charges

    Activity
    Select a view suitable to describe the target system overview
    Come up with a basic architecture for the target system

    Credit Card Dispute Claim System (Context View)

    Customer
    Service

    Complain

    Merchant
    Customer

    Credit Card Dispute


    Claim System

    Database

    Account
    management
    System

    Dispute
    Investigation

    Thank You!

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