1.
 
Subject:How Do You
Manually
Refund A
Credit Card
In AR
  Doc ID:Note:730038.1 Type:HOWTO
Last Revision Status:MODERATE
  07-NOV-2008
Date: D
In this Document
  Goal
  Solution

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process, and therefore has not
been subject to an independent technical review.

Applies to:
Oracle Receivables - Version: 11.5.9
Information in this document applies to any platform.
Goal
How to refund a purchase made with a credit card by creating a credit memo for
releases prior to 11.5.AR.G.

Solution
To refund a credit card,
1. Find the originial credit card payment.
a) Query the receipt.
b) The receipt must be remitted before a refund can be created.

2. Select the applications button and apply the credit card refund activity.
a) Unapply any invoices to be refunded
or
Apply an On-account credit memo instead of unapplying invoices.
This will create the unapplied balance that is used to create a refund.
b) Once the unapplied balance is created, select the refund activity on a new line.
c) The refund amount defaults from the unapplied balance.  Make changes if necessary.
d) Save the application.  This save creates a credit card refund negative miscellaneous
receipt.
e) The reference type and reference number in the application line refers to the
automatically generated negative miscellaneous receipt - the refund receipt.

3. Review the credit card refund receipt (negative miscellaneous receipt) status =
CONFIRMED
a) Query the negative miscellaneous receipt - the refund receipt.
Tt will contain a reference type = receipt and a reference number = original credit card
payment;
the remittance tabs will be enabled for the credit card refund receipt.

4. Once the refund receipt has been created it must be remitted in order to transfer funds
from
your account to the customers credit card account.
a) When remitting any credit card transaction, always enter the Receipt Class and
Payment Method.
This information lets Receivables know it is a credit card related transaction and to call
iPayment.
b) The approval step signals iPayment, which initiates the transfer of funds.
c) Review the output of the remittance process. Once the refund receipt has been
successfully
remitted, the status of the negative miscellaneous receipt becomes REMITTED and the
funds are transferred to your customers account.
-----------------------------------------------------------------------------------------------------------
 

2.
 
Subject:How to
automate
Credit Card
Refund
process?
  Doc ID:Note:289981.1 Type:HOWTO
Last Revision Status:
  16-NOV-2004 PUBLISHED
Date:

The information in this document applies to:

Oracle Receivables - Version: 11.5.9
Information in this document applies to any platform.
FORM:ARXRWMAI - Receipts

Goal
How to automate Credit Card Refund process?

Fix
11i.AR.M (Family Pack E) includes a new feature called Automated Receipts Handling for
Credits.
This funcionality allow a user to set the receipt handling policy so that refunds are
automatically processed against credit card payments, or applied receipts to on-account
cash. This is accomplished through an automated matching routine for incoming credit
memo's.

Automated receipt handling process occurs as follows:

1. AutoInvoice reviews the transaction batch source for each

submission, to determine if automated receipt handling is enabled.
2. If enabled, then AutoInvoice evaluates each credit memo and its
associated invoice to determine eligibility for automatic receipt
handling.
To be eligible, the paid invoice's transaction type must be set to
allow natural application only.
3. If eligible, then AutoInvoice unapplies the paid invoice (original
transaction) from the receipt to be credited.
4. AutoInvoice automatically creates the credit memo in the amount
of the requested credit, and applies the credit to the correct invoice.
5. If your policy is to automatically refund your customers, then
AutoInvoice evaluates the receipt for refund eligibility.
6. Finally, AutoInvoice applies the appropriate receivable activity to
the receipt, as determined by your batch source setup.

For additional information please review AR user guide Family Pack E User
Documentation

References
Note 246148.1 - Oracle Receivables User Guide, December 2003
 
 

3.
 
Subject:How To Setup
Automated
Receipt
handling For
Credits -
Credit Card
Payment To
Be Refunded
  Doc ID:Note:283125.1 Type:HOWTO
Last Revision Status:
  04-FEB-2005 PUBLISHED
Date:
The information in this document applies to:
Oracle Receivables - Version: 11.5.10
Information in this document applies to any platform.
RAXTRX - Autoinvoice Import Program

Goal
You want to setup Automated Receipt handling for credits. How to go about this

Fix
These are the steps to be followed to setup Automated Receipt handling for credits

1. In setup->Transactions->Sources
Set the required value for the field 'Receipt Handling for Credits'.
Select Credit Card refund, if you want the credit card payment to be refunded when a
credit is processed.
Select 'On Account', if you just want the receipt to be unapplied from the invoice and
placed in account.
2. The Allow Natural Application Only should be set to Yes in the transaction type setup.
3. If credit card refund is selected in step 1
3.1 Credit card refund processing should be setup.
3.2 In setup -> System-> System Options, set a value for 'Minimum Refund Amount' in
miscellaneous tab
 
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