Cash Deposit

Process
for
ONGO WLA CRM
 Table of Contents

1 Document information
................................................................................3
1. ONGO WLA CRM -Purpose and Information
2. Features and Benefits
2 Deployment
.................................................................................................4
1. Procurement and deployment
2. Deployment Process
3 Cash Deposit Process (ICD)
..........................................................................4
1. Account Opening Process
2. Mode of Cash deposit on ONGO WLA
3. Cash Indenting and replenishment process (For CRA Services)
4. Customer Dispute
5. Error Condition
4 Annexure
A...................................................................................................9
5 Annexure
B.................................................................................................10
6 Annexure
C.................................................................................................11
7 Annexure D
................................................................................................12

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1 DOCUMENT INFORMATION

1. ONGO WLA CRM - Purpose & Information

The following document forms an integral part of the ONGO WLA deployed by AGS. It
will serve as a handbook / manual for Distributors and Franchisees managing AGSWLA
under Franchise Model.

Cash Recycler Machines (CRMs) – Cash IN and Cash OUT

A Cash Recycler Machine or CRM has the functionality of both Cash deposit and Cash
Withdrawal. Here, the deposited cash is credited into the beneficiary account on a real
time basis. Customers can deposit the money in their own account and/or any third-party
deposit account.

CRMs do not accept any soiled and mutilated notes. CRM’s also identify
suspected/counterfeit
notes and keep it under a separate box in the machine.

Unlike ATMs where there is a dependency on CRA /CIT to replenish cash, Cash
Recycler Machines (CRMs) work as an independent mini bank in the Semi urban &
Rural markets where having a full-fledged bank branch may not be viable.

2. Features & Benefits of ONGO WLA CRM

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 2 DEPLOYMENT

1. Procurement and Deployment

AGS in co-ordination with its marketing team ITSL (India Transact Services Ltd.) ties up
with Distributors and their Franchisees who identify strategic locations for deployment of
CRMs in view of RBI guidelines for WLA. AGS. CRA servicing feasibility, technical
parameters and cash availability of the Feeder Branch is confirmed for identified sites,
once these details are finalized CRM is deployed at the identified site. Post Deployment
of site and confirmation of site readiness, the CRM is made Tech-Live.

2. Deployment Process:

 Distributor will be approached and finalized by ITSL marketing team for CRM
deployment and agreement to be finalized with agreed process and commercial
model.
 Distributor will identify sites for CRM to be deployed and share details with AGS
project team (Annexure A) for site feasibility.
 AGS shall confirm site feasibility to the Distributor, upon positive confirmation, Distributor
shall pay to AGS an agreed signing amount.
 On receipt of funds to AGS designated Bank account, AGS shall get the machine
delivered and deployed at site and make the machine tech live.
 Once CRM is tech live, Distributor will have to make the balance amount and machine
will be made cash live with Rs 2,00,000/- (Rupees Two lacs).
 At end of each month, distributor to pay monthly rental to AGS and further raise
invoice for claiming the monthly transaction revenue basis the monthly report shared
by AGS Mis team (Annexure B).

3 CASH DEPOSIT PROCESS (ICD):

1. Account Opening Process for Cash deposit in WLA:

1. Franchise to open current account for WLA in any of the ICD member banks as per
Annexure C.
2. Post account opening following details to be shared with AGS
a. The cancelled cheque of the account opened
b. One photo
c. Pan details
d. Aadhaar details
e. Agreement with distributor.
Note: Interchange charges as per Annexure D will be remitted to the same account number
at end of the month.
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 3.2 Mode of Cash Deposit on ONGO WLA:

a. Online Deposit:

1. Franchise shall initiate daily deposit transaction of Rs. 2,00,000/-(Rupees Two Lakh) in
the Equipment at its own cost, this amount may increase or decrease based on the
dispense of the Equipment and serves only as a guidance. The amount deposited will
be immediately credited to the Bank account and the physical cash in the machine will
be utilized for dispense.
2. Machine accepts 200 pieces per transaction however the NPCI maximum limit is Rs.
49,900/- per transaction per day. If depositor PAN number is updated with his issuing
bank and has a daily limit greater than Rs 50,000/- he can further deposit in WLA
CRM.
3. AGS TTL will be sharing the cash balance report every 2 hours to designated email id
to initiate further deposit in the CRM to avoid cash out.
4. All the cash deposited and dispensed from the Equipment on day 1 will be reconciled
with the NPCI report and report will be sent to the distributor on the next working day.

Transaction Flow Diagram:

Note: Above flow will take place twice for every transaction, 1st Leg (Validation) & 2nd leg (Credit)

b. Offline Deposit:
Distributor/Franchise can deposit the cash in the CRM which will be loaded in the
machine. The amount dispensed on the same day will be credited on T+1(Working) day
into the franchise account. However, after the recent RBI circular dated 07th March,2019
offline deposit in WLA machines has been stopped.

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Alternatively, Distributor can avail an option for CRA services as per the mutually agreed
commercials.
2. Cash Indenting and Replenishment Process (Applicable for CRA
Services)

AGS ties up with CRA for servicing of cash on its CRMs, Cash is procured from
designated feeder Branches of Banks with whom AGS has done tie-up for Cash
Management Services.

Cash Indenting Process

 The Indent will be sent to the CRA by AGS Cash team (Annexure A) and
designated Bank officials through Authorized email ID. The Indent received
usually contains the following details:
 The exact amount to be withdrawn from the Bank Branch / Bank’s currency
chest denomination-wise. (Universal indent)
 The exact amount to be replenished into the ATMs both ATM-wise and denomination-
wise.
(Individual indent)
 CRA will receive the Cash Indent through email from authorized email id.
 CRA will withdraw cash from bank based on Cash Indent.
 In case where Bank has portal for raising indent, Service Request is generated on
the designated SOL ID of the feeder branch mentioning the amount of cash
required and the account to be debited for the same.

Procedure for Cash Withdrawal from Bank / Feeder Branch

The steps for withdrawal of cash by CRA are as below:

 The Requisition slip is presented to the currency chest / feeder branch manager
by the designated withdrawal team.
 The currency chest / feeder branch manager verifies the withdrawal amount based on
indent received by bank as well as requisition slip/cheque from CRA, they will also
verify the signatories and custodian list submitted at the time of takeover based on
Authorized photo list.
 Upon verification, the currency chest / feeder branch manager counts the cash and
issues it to the designated Authorized withdrawal team.
 The cash is properly counted by the designated team in the Bank’s premises prior to
giving an
acknowledgement to bank.

Cash Replenishment Procedure

ATM fit cash is required denomination wise as per the indent given by AGS / CRA is to
be made available for pickup from the feeder branch as per the mutually agreed time
before the closing hours of the branch of the day before the day of scheduled
replenishment.
 Vaulting Location:

The cash withdrawn from the Bank shall be vaulted in CRA’s vault and the ATMs shall be
replenished on the following day.

Day 0 - Cash indent informing the Bank of the bulk cash requirement.
Day 1 - Withdrawal of ATM fit cash from the Bank.
Day 2 - Replenishment of the CRMs / ATMs.

Non-Vaulting Location:

The collected cash is distributed by CRA as per routes and loading will be done in the CRMs
as per cash indent based on the CRA feasibility of Thrice /Twice / Once a week as planned for
the site.

Day 0 –Cash indent to Bank

Day 1/2 – Issue of cash by Bank and loading in CRMs / ATMs. Wherever the site is
more than 35 Kms from the feeder branch / CRA Vault, loading is carried out on next
working day.

3. Customer Disputes

As explained earlier since the RECYCLER cash dispense process is done by electromechanical
devices and humans, the errors in the process results in customer disputes. The customer having
any transaction dispute should raise a chargeback on the sponsor bank through their issuing bank
branch for further reconciliation and process. These are known as “Offus Customer Disputes”.
Representment of chargebacks/ credit adjustment is intimated to Sponsor Banks after checking
the EJs based on customer disputes / failed transactions.

4. Error Conditions:

A. Customer account debited but cash not received: This dispute normally occurs where
the machine has failed to dispense the cash to the customer.

At the time of such errors, the machine fails to present the cash to the customer and directs
the entire cash to the Purge Bin. Such errors can also occur if the quality of the currency is
not up to the quality mark or there is a hardware error at the RECYCLER. For all such
cases, the cash is diverted to the Purge Bin. At the time of RECYCLER balancing, the
custodian finds this excess cash in the Purge Bin and records the same on the CBR. Based
on this report, the dispute transaction is cross checked with the EJ and a credit adjustment
(CR) is raised instructing the Sponsor Bank to credit the customer’s account.

Customer Disputes need to be investigated thoroughly, there are some industry

standard
 practices as well as some that need additional evidence like EJ/JP, CCTV image
files before such liability can be determined. Chargeback is processed within 5 days
of raising the customer dispute.

B. Transaction is shown as a Reversal at the switch level but Successful in EJ:

This dispute normally occurs where the machine has dispensed cash to the
customer but at the same time this transaction was reversed at the switch level
which means the customer’s account was credited after debit. In such cases, there
will be a mismatch in the dispense amount between the Switch, GL and the EJ. In
such a scenario a debit (DR) adjustment is raised instructing Sponsor Bank to debit
the customer’s account.

C. Transaction is shown as a Reversal at the Switch level but not present in EJ:
These are the cases where the transaction itself has not got recorded in the
machine EJ. Such cases occur due to a communication failure between the Switch
and RECYCLER. In this case there will be an auto reversal between Switch and GL
and the same is auto closed.

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 4 Annexure A

1. Monitoring Team – For FLM and SLM status

Sr.no Person Contact Number Email ID

1 Monitoring Team 02266839217/9213 wla.agsmonitoring@agsindia.com
2 Sunita Raut 8879855726 Sunita.raut@agsindia.com
3 Sandeep Jagdale 9967176979 sandeep.jagdale@agsindia.com
4 Sagar Shirke 9594989238 sagar.shirke@agsindia.com
Rajendran
5 9987709956 rajendran.mudaliyar@agsindia.com
Mudaliyar

2. Cash team - For Cash loading

Status:
Sr.no Person Contact Number Email ID
1 Vikas Bhosale 7083677032 vikas.b@agsindia.com

3.For Site Approvals and

Remittances:
Sr.no Person Contact Number Email ID
1 Krupas Khot 7498480974 Krupas.khot@agsindia.com

4. Project Team - Dispatches and site

status:
Sr.no Person Contact Number Email ID
1 Manoj Kumar 9560755846 manoj.k@agsindia.com

5. MIS Team - Revenue billing and Transaction

disputes:
Sr.no Person Contact Number Email ID
1 Hiral Rathod 9892500478 hiral.rathod@agsindia.com

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 6 Annexure C

ICD Member Bank:

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