CASE STUDY

OmniPay
The best service is nothing if it’s not reliable.
 OmniPay
Highlights
OMNIPAY
Launched in Dublin in 2000, OmniPay
is a global payments processor that
is providing innovative, cost effective
and reliable multi-currency payments
processing services to merchant acquiring
banks and processors worldwide. Currently,
the company serves 28 major acquirers,
processing more than 940 million
transactions a year for 300,000 merchants.
Business objectives
To provide world class payment and
transaction processing services to merchant
acquiring banks and processors.
FIS solution
• To continually develop IST/Switch to
provide reliability and flexibility for
OmniPay’s card processing
Benefits achieved
• No downtime with 100% service
achieved in 2008, 2009 and 2010
• The fast, cost-effective and totally
reliable service has attracted more and
more acquirers to OmniPay
“IST/Switch from FIS is at the heart of our
authorisation service. FIS has helped us
develop new features and functionality that
have contributed to making our product
even more relevant to our customers.”
– John Ward, Head of Production
Operations, OmniPay
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OmniPay is a global payments processor that
provides innovative, cost effective and reliable
multi-currency payments processing services
to merchant acquiring banks and processors
worldwide. At the heart of the system is IST/
Switch from FIS™, a robust, high performance
card processing switch that helps make
OmniPay’s aim of 24/7 customer service
a reality.
Business knows no borders these days.
According to a recent report by Celent , cross-
border commerce now accounts for 10% of
all E-commerce spending in Western Europe.
This raises a whole host of card processing
challenges, including different currencies,
regulations and time zones.
Merchants want to offer their customers the
convenience and reassurance of native currency
payment. Customers want to pay in their local
currency and see the transaction recorded on
their statement in that same currency. The
acquiring banks want to complete authorisation
in the cardholder’s currency, while also having
the ability to settle with the merchant in a range
of currencies − and provide daily reconciliation
of currency files.
OmniPay’s payment transactions service does
all that and more for acquiring banks and
processors, in 73 markets and 185 currencies.
The company serves 28 major acquirers,
processing more than 940 million transactions
a year for 300,000 merchants. By using a single
platform, OmniPay is able to keep the service
cost-effective. It’s a model that depends on
extreme reliability.
At the heart of the service is FIS’ IST/Switch,
a robust, high performance card-processing
switch that supports a variety of platforms and
databases. When OmniPay was launched in
2001, IST/Switch was an integral part of the
service and the two companies have worked
closely together to upgrade and add more
capability to the switch ever since.
When MasterCard® opted to move away from
European processing to one global system
in 2009, a new interface was needed to keep
processing fast and efficient. OmniPay and FIS
looked at this as an opportunity to upgrade
IST/Switch at the same time as giving acquiring
banks even better service.

“The foundation of our business is based on
making the cross-border and Internet commerce
experience as seamless and risk-free as possible
for all participants in the transaction – from the
cardholder to the merchant to the acquiring
bank,” said Hubert O’Donoghue, chief
executive officer of OmniPay.
A collaborative effort to deliver 100%
of the time
The ultimate goal for OmniPay is 100% uptime.
To meet the demands of a 24/7 service,
OmniPay constantly monitors, maintains and
improves the resilience and recovery provided
by its infrastructure. Continual developments
and upgrades to IST/Switch have been part of
that constant drive for improvement since 2003.
In 2006, OmniPay decided to end the outage
windows needed each year to maintain its
database, communications, application and
operating systems. As part of the drive to offer
100% service, OmniPay worked with FIS to
upgrade IST/Switch. OmniPay was able to give
FIS specific suggestions such as more consistent
logging into IST/Switch processes. It also
gave them the chance to introduce a unique
transaction identifier, making it easier to trace a
transaction through the service.
In 2009, the MasterCard Banknet Migration
gave OmniPay and FIS another opportunity
to upgrade and improve IST/Switch. All
the hardware was upgraded and a second
authorisation host was introduced. This
meant OmniPay could move traffic seamlessly
from primary to backup to failback without
any impact on customers – and without any
outage in the service. In addition, production
application upgrades could be carried out
without any downtime.
John Ward, Head of Production Operations
at OmniPay said, “We’ve had a good working
relationship with FIS for years. IST/Switch
from FIS is at the heart of our authorisation
service. FIS has helped us develop new features
and functionality that have contributed to
making our product even more relevant to
our customers.”
OmniPay
A seamless service that helps build business
The benefits that OmniPay’s clients have gained
from its investment in IST/Switch are clear.
Between 2005 and 2007, OmniPay had
about 30 scheduled outage windows of 15 −
30 minutes to perform maintenance and
authorisation upgrades. There were also a
number of changes to transaction routing to
avoid telecommunications or card scheme
maintenance windows, each of which took
around five minutes downtime.
In dramatic contrast, during 2008 and 2009
OmniPay did not have any scheduled outage
windows at all.
Good for existing business and new business
OmniPay’s overall authorisations availability
has climbed steadily, from 99.92% in 2006
to 99.94% in 2007 and to 100% in 2008 – an
achievement the company has maintained,
continuing to run an authorisation service
which requires no scheduled downtime for
its customers.
Since the summer of 2008, OmniPay has
migrated two data centres as well as Visa®
and MasterCard authorisations, upgraded an
authorisation host application − Oracle, and
another eight authorisation software upgrades.
All of this accomplished without any scheduled
downtime or service interruption.
The ability to improve without any loss of
service has put OmniPay in a position to acquire
JCB, Diners and Discover cards, in addition
to the Visa, MasterCard and Maestro support
already provided. And, that must be good for
business everywhere.
Contact us
For more information about how FIS could
help your business, visit www.fisglobal.com or
contact us at the numbers overleaf.
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 Europe/Middle East/Africa
+44.1923.710.123
emea.marketing@fisglobal.com

Asia
+65.6225.5926
ap.marketing@fisglobal.com

Australasia
+61.3.8615.1100
au.enquiries@fisglobal.com

Latin American/Caribbean
+1.501.220.5070
www.fisglobal.com lac.marketing@fisglobal.com
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