Action Request System 7.6.

03
Compatibility and Support

August 2010

Contacting BMC Software

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. From this website, you can obtain
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Address

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Customer Support
You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer Support by
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o Messages from related software

BMC Remedy AR System 7.6.03 Compatibility Matrix

Contents
INTRODUCTION ........................................................................................................................................................................ 5

Vendor Backwards Compatibility and AR System 7.6.03 ...................................................................... 6

AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS ............................. 7
AR SYSTEM SERVER SUPPORTED DATABASES.............................................................................................................. 7

Known Incompatibilities for AR System Server ......................................................................................... 8

JAVA SUPPORT ......................................................................................................................................................................... 8

Known Incompatibilities for Java ...................................................................................................................... 8

AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ............................................................................................. 9

Known Issues for AR System Mid-Tier Supported Configurations .................................................... 9

Potential Incompatibilities for AR System Mid-Tier ................................................................................. 9
AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ............................................................................................... 10

Known Issues for AR System Client Supported Configurations ....................................................... 10

BROWSER SUPPORTED CONFIGURATIONS .................................................................................................................. 10

Known Issues for AR System Browser Supported Configurations ................................................. 10

VIRTUAL ENVIRONMENT SUPPORT ................................................................................................................................ 11

Support Definitions for Virtual Environments ............................................................................................ 11

Partially supported virtual environments ..................................................................................................... 11
Fully supported virtual environments ............................................................................................................ 11
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS .................................................................. 12

Known Issues for Other Product Compatibility Supported Configurations ................................ 12

Known Incompatibilities for Other Product Compatibility Supported Configurations ......... 12
SCREEN READER SUPPORTED CONFIGURATIONS ..................................................................................................... 12
LANGUAGE OFFERINGS ...................................................................................................................................................... 13
REMEDY APPLICATIONS AND PRODUCTS .................................................................................................................... 13

Known Issues for Remedy Applications and Products ......................................................................... 15

Known Incompatibilities for Remedy Applications and Products ................................................... 15
COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.5.00 AND 7.6.03 ................................................ 16

BMC Remedy AR System 7.6.03 Compatibility Matrix

Introduction
The BMC Remedy AR System 7.6.03 Compatibility Matrix is divided into multiple areas of support. Each of these
areas is further broken down into three sections:
Supported Configurations

Known Issues

Potential Issues

Supported Configurations are those where the configuration is expected to work properly based on design, testing
or general understanding of the interaction between products. For supported configurations, BMC Customer
Support will work with customers on an issue involving the configuration until either the issue is resolved or a
defect / enhancement is logged.
Configurations not listed may still operate properly with AR System and thus customers may choose to run AR
System in a configuration not listed as supported. Such configurations would be considered as unconfirmed.
BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request
customer assistance in problem determination, including recreating the problem on a supported configuration.
Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported
environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond
commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR
System or ITSM applications, support for that configuration will be specifically documented as not supported (or
unsupported c.f. Known Issues below).
The Known Issues section documents any known additional requirements or incompatibilities between BMC
products and products from other vendors. This list represents only those situations that BMC has encountered or
researched and may not represent an exhaustive list.
The Potential Issues section documents issues of supportability or incompatibility between BMC products and
products from other vendors that are for informational purposes only. Final word on these statements would need
to be stated in documentation from the other vendor.
In all tables, Italics indicate an addition since AR System 7.5.00.

BMC Remedy AR System 7.6.03 Compatibility Matrix

Vendor Backwards Compatibility and AR System 7.6.03
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a
product when releasing newer versions of their products. This includes major, minor and maintenance releases as
well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written
communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or
higher with regard to supported server operating systems, desktop operating systems, databases, web or application
servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions
from the vendors themselves.
For example, if Oracle database version 10g were listed, AR System would support Oracle database version
10g, 11g and future higher versions of Oracle database.
In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for
a specified version of a vendors product and document such incompatibilities once confirmed. BMC may, at
BMCs discretion, attempt to address a discovered incompatibility by modifying the current version of AR System.
However, if major architectural changes in a vendor product require significant BMC development to achieve
tolerance, support for the vendor product may be deferred to a later version of AR System.

BMC Remedy AR System 7.6.03 Compatibility Matrix

AR System Server Supported Hardware platforms

and Operating Systems
Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy
Encryption share the same requirements as the Server.
The following Operating Systems and hardware platforms are supported. AR System supports the listed
version of vendor products or higher.
Platform
32 or 64 bit x86 PC Compatible
Sun SPARC
IBM pSeries and Power5 or higher
PA-RISC
HP Integrity / Itanium
64 bit PC Compatible
64 bit PC Compatible

Minimum Operating System version

Windows 2003 (32 or x64)
[Server, Advanced Server, Datacenter, Enterprise, Standard]
Solaris 9
IBM AIX 5L 5.3
HP-UX 11iv2
HP-UX 11iv2
Red Hat Enterprise Linux 4 (x64 only) [Server Editions]
Novell SuSE Linux 9 (x64 only) [Enterprise Server]

AR System Server Supported Databases

The following databases are supported on all operating systems and platforms supported by BMC as defined in the
AR System Server Supported Hardware platforms and Operating Systems section above. AR System
supports the listed version of vendor products or higher.
Minimum Database Version
Oracle 10g R2 [Standard, Std One, Enterprise + RAC]

The following additional databases are supported.

Minimum Database Version

Minimum Operating System version

Microsoft SQL Server 2005 (32 or 64-bit)

[Enterprise, Standard]

Windows 2003 (32 or x64)

[Server, Advanced Server, Datacenter, Enterprise, Standard]

Sybase ASE 12.5.3

Solaris 9

Informix Dynamic Server 11.5

Solaris 9, HP-UX 11iv2

IBM DB2 9.5 [Enterprise, Workgroup,

Workgroup Unlimited]

Solaris 9, IBM AIX 5L 5.3, Windows 2003

For information on support of virtual environments, refer to the (Statement of Direction) BMC Atrium CMDB and
BMC Remedy IT Service Management Virtual Environment Support found in the Documentation section for AR
System on http://www.bmc.com/support.

BMC Remedy AR System 7.6.03 Compatibility Matrix

The following database client versions are supported and required to operate properly with supported
databases. Database clients must match these versions lower or higher versions are not supported.
Platform
32-bit Windows servers
64-bit Windows servers
UNIX
Linux

Database Client version

Oracle :
IBM DB2 :
Oracle :
IBM DB2 :
Oracle :
Sybase :
IBM DB2 :
Informix :
Oracle :

32-bit Oracle 11g

32-bit DB2 9.7
64-bit Oracle 11g
64-bit DB2 9.7
64-bit Oracle 11g
64-bit Sybase 15
64-bit DB2 9.7
64-bit IDS 11.5
64-bit Oracle 11g

Known Issues for AR System Server Supported Configurations

1. The 32-bit Windows version of AR System is only supported on 32-bit Windows operating systems. For
64-bit Windows operating systems, the 64-bit Windows version of AR System is required.
2. In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update
to listed operating systems.
3. Trusted extensions for Solaris are supported. Please see Solaris 10 FAQs for more information
4. AIX 5.3 must be at ML 6 SP5 (5300-06-05-0806) or greater with xlC RTE (C Run Time Library) 9.00.4
or later. AIX 6.1 must be at TL 2 SP1 or greater
5. Oracle 10g installed on a 64-bit Windows operating system requires Oracle patch 5059261 or later

Known Incompatibilities for AR System Server

1. A database is required for AR System. Flat files are not supported.
2. Solaris running on x86 or x64 processors is not supported.
3. Windows or Linux running on Itanium processors is not supported.

Java Support
AR System (Server, Mid-Tier, and Developer Studio) 7.6.03 supports the listed version or higher.
Supported Vendors are:
Operating System

Vendor

Minimum recommended version

Windows, Solaris, Linux (Red Hat and SuSE)

Sun Microsystems

JDK 1.5.0_12

HP-UX

HP

HP JDK 1.5 build 1.5.0.05

AIX

IBM

JDK 1.5 SR2

Note: Sun Microsystems refers to Java 1.5 as "5.0" and 1.6 as 6.0. See Java SE

Naming and Versions for more details.

Known Incompatibilities for Java

1. When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol.
2. When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.

BMC Remedy AR System 7.6.03 Compatibility Matrix

AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported all operating systems and platforms
supported by BMC as defined in the AR System Server Supported Hardware platforms and Operating Systems
section above. AR System supports the listed version of vendor products or higher.
Minimum Web / Application
Server versions

Minimum Servlet Engine versions

Apache 2.0.x

ServletExec 5.0

Tomcat 5.5.28

Tomcat 5.5.28

JBoss 4.0.2+

JBoss (Embedded) 4.0.2+

Oracle BEA WebLogic 10.0

Oracle BEA WebLogic Servlet Engine 10.0

IBM WebSphere 6.1

IBM WebSphere Servlet Engine 6.1

The following additional Web / Application Servers are supported.

Minimum Web / Application Server version

Minimum Operating System version

Microsoft IIS 6.0

Windows 2003 (32 and x64)

Known Issues for AR System Mid-Tier Supported Configurations

1. Crystal or BO Enterprise (not included see below for supported versions/editions) is required for webbased reporting using Crystal reports.
2. The following minimum standards are required to use the Mid-Tier
Servlet API Version 2.3+
JSP API Version 1.2+
SOAP Version 1.1 or 1.2
HTML Version 4.0+
Javascript Version 1.3+
3. HTTP Version 1.1 required
4. The JRockit Java Virtual Machine is supported when installed with the BEA WebLogic application server,
but only for use with WebLogic.
5. Running Flash Player 10.1.53.64 on Internet Explorer browsers is not supported. The use of this version of
Flash Player on Internet Explorer browsers may result in improper rendering of consoles and forms. Please
visit Adobe Flash Players support site for details.

Potential Incompatibilities for AR System Mid-Tier

1. The following combinations may work properly, but are classified by BMC as unconfirmed.
a. ServletExec 5.0 may not be supported on Apache 2.2.
2. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on the New
Atlanta support site for more information.
3. For Safari users, use of RTF fields requires Safari 4.0.4 or higher.

BMC Remedy AR System 7.6.03 Compatibility Matrix

AR System Client Supported Configurations

AR System supports the listed version of vendor products or higher.
Minimum Operating System Version

AR System Clients

Windows XP (32 bit only) includes support for Vista [Enterprise, Business, Ultimate]
(32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only)
Windows 2003 (32 or x64)

AR System User Tool

AR System Developer Studio
AR System Developer Studio

Known Issues for AR System Client Supported Configurations

1. AR System clients are compiled as a 32-bit executable. 64-bit execution depends on operating system
compatibility requirements. Consult your operating system and database vendors for information about
compatibility support for 32-bit clients on 64-bit operating systems.
2. The Remedy User Tool installation includes optional Crystal Reports XI reader libraries.
a. BMC does not guarantee backwards compatibility of Crystal based reports that are not compatible
with Crystal Reports XI viewer. Please refer to http://www.crystaldecisions.com for information
regarding backwards compatibility with previous Crystal releases.
3. A browser is required to correctly view Flashboards, View Fields and Application List field in the Home
Page

Browser Supported Configurations

The following browsers are supported on all operating systems and platforms supported by BMC as defined in the
AR System Server Supported Hardware platforms and Operating Systems and AR System Client Supported
Configurations sections above. AR System supports the listed version of vendor products or higher.
Minimum Browser version
Firefox 3.0

The following additional browsers are supported.

Minimum Browser version

Minimum Operating System version

Internet Explorer 7 (32 & 64-bit)

Windows XP (32 bit only) includes support for Vista [Enterprise, Business, Ultimate]
(32 or x64) & Windows 7 [Professional, Enterprise, Ultimate] (32 or x64)

Internet Explorer 6

Windows 2003 (32 or x64), XP (32 bit only)

Safari 3.2.3

Macintosh OS X 10.5

Known Issues for AR System Browser Supported Configurations

1. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits.
2. HTTP Version 1.1 required
3. Adobe Flash Player 10.1.82.72 or higher is required.

10

BMC Remedy AR System 7.6.03 Compatibility Matrix

Virtual environment support

Support Definitions for Virtual Environments
Support is defined at two levels full or partial. A fully supported virtual environment indicates that BMC
will accept problems reported in the virtual environment; recreate any reported problems within the virtual
environment; and address the issue in the same manner as other reported issues on non-virtual environments.
Partial support indicates that BMC will accept problems reported in the virtual environments specified below,
but reserves the right to request customer assistance in problem determination, including recreating the problem
in a non-virtual environment. Under partial support, reported defects either found to be unique to a virtual
environment or not reproducible within a native non-virtual environment will be addressed at the discretion of
BMC. Defects requiring time and resources beyond commercially reasonable effort may not be addressed.
BMC will only provide partial or full support for those operating systems running within a virtual environment
that are defined within BMC Remedy compatibility matrices as supported on a non-virtual environment.

Partially supported virtual environments

Vendor

Virtual platform

VMWare

GSX Server, Workstation, VMWare Server,

Dynamic Resource Scheduler (DRS) and VMotion Enabled Environments

Microsoft

Hyper-V

Fully supported virtual environments

The following are fully supported virtual environments for the BMC Atrium CMDB or BMC Remedy IT
Service Management applications running on:
Vendor

Virtual platform

VMWare

ESX Server

Sun Microsystems

Solaris 10 Zones (Whole Root and Sparse)

Hewlett Packard

HP-UX Virtual Partitions (vPar)

IBM

AIX Logical Partitions (LPAR)

Known incompatibilities for virtual environments

1. BMC recommends against running server components of BMC Atrium technologies or BMC Remedy
IT Service Management applications within VMware Workstation in a production environment.

11

BMC Remedy AR System 7.6.03 Compatibility Matrix

Other Product Compatibility Supported Configurations

Remedy Component

Products

Comments

AR Server SNMP Agent

BMC Patrol, Patrol Express

SNMP v2

AR Server SNMP Agent

BMC Patrol Enterprise Manager

AR System API

Remedy Email Engine (Windows)

Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit)

Email/MAPI, IMAP, POP3, SMTP,

MBOX

AR ODBC (Windows)

Microsoft 2000, 2003 (Excel, Access)

AR ODBC (Windows)

Crystal Reports 2008

Remedy User Tool

Crystal Reports XI reader libraries

Remedy Mid-Tier (Windows)

BusinessObjects Enterprise XI 3.1 [Premium,

Professional]
Crystal Reports Server 2008

Remedy Mid-Tier (Windows)

Remedy User Tool
Remedy User Tool

Design and run reports through the

AR ODBC interface

Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0 & 4.5

(Windows)
Microsoft Windows Terminal Server 2003

Known Issues for Other Product Compatibility Supported Configurations

1. Business Objects Enterprise 3.1 and Crystal Report Server 2008 are only supported on Windows.

Known Incompatibilities for Other Product Compatibility Supported

Configurations
1. The SAP Business Objects Enterprise Professional server supplied with BMC Analytics for BSM 7.6.00
or earlier cannot be used with AR System. The Premium edition of BMC Analytics is required.
2. SAP strongly recommends that BusinessObjects XI 3.0 customers upgrade to BusinessObjects XI 3.1 in
all environments. BusinessObjects XI 3.0 is therefore not supported. Please refer to SAP Note number
1261170 for details.

Screen Reader Supported Configurations

The following screen reader is supported to make AR System accessible to people with disabilities:
Product
Freedom Scientific JAWS for Windows
Freedom Scientific JAWS for Windows

12

Version
7
9, 10

Browser
Internet Explorer 6.0
Internet Explorer 7.0, 8.0

BMC Remedy AR System 7.6.03 Compatibility Matrix

Language Offerings
Localization (L10N): AR System end user interfaces are localized into
English
French
German

Brazilian Portuguese

Italian
Spanish
Japanese
Simplified Chinese

Russian
Korean

Internationalization (I18N): AR System supports the following character encodings:

MS
MS
MS
MS
MS

1252/ISO-8859-1 and -15

1250/ISO-8859-2
1257/ISO-8859-13
1251/ISO-8859-5
932/EUC-JP

BIG5
MS 936/GB2312
MS 949/KSC-5601-1987
MS 874/TIS-620 (Win only)
Unicode UTF-8/UTF-16 (Java)

This represents support for the following language sets:

Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese,
Spanish and Swedish
Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian
Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian
Japanese
Traditional Chinese
Simplified Chinese
Korean
Cyrillic: Russian

Standard Thai (Windows Only)

Remedy Applications and Products

AR System Administrator 7.1.00

Supported on
Server 7.1.00?
Yes

Supported on
Server 7.5.00?
Yes [7.1.00 features]

Supported on
Server 7.6.03?
No

AR System Developer Studio 7.5.00

Yes [7.1.00 features]

Yes

Yes [7.5.00 features]

AR System Developer Studio 7.6.03

Yes [7.1.00 features]

Yes [7.5.00 features]

Yes

Remedy User 7.1.00

Yes

Yes [7.1.00 features]

Yes [7.1.00 features]

Remedy User 7.5.00

Yes [7.1.00 features]

Yes

Yes [7.5.00 features]

Remedy User 7.6.03

Yes [7.1.00 features]

Yes [7.5.00 features]

Yes

AR System Mid Tier 7.1.00

Yes

Yes [7.1.00 features]

Yes [7.1.00 features]

AR System Mid Tier 7.5.00

Yes [7.1.00 features]

Yes

Yes [7.5.00 features]

AR System Mid Tier 7.6.03

Yes [7.1.00 features]

Yes [7.5.00 features]

Yes

Remedy Email Engine 7.1.00

Yes

No

No

Remedy Email Engine 7.5.00

No

Yes

No

Client / Add-On / Application

13

BMC Remedy AR System 7.6.03 Compatibility Matrix

Remedy Email Engine 7.6.03

No

No

Yes

Remedy Approval Server 7.1.00

Yes

Yes [7.1.00 features]

Yes [7.1.00 features]

Remedy Approval Server 7.5.00

No

Yes

Yes [7.5.00 features]

Remedy Approval Server 7.6.03

No

No

Yes

Remedy Assignment Engine 7.1.00

Yes

Yes [7.1.00 features]

Yes [7.1.00 features]

Remedy Assignment Engine 7.5.00

No

Yes

Yes [7.5.00 features]

Remedy Assignment Engine 7.6.03

No

No

Yes

Distributed Server Option 7.1.00

Yes

Yes [7.1.00 features]

Yes [7.1.00 features]

Distributed Server Option 7.5.00

Yes [7.1.00 features]

Yes

Yes [7.5.00 features]

Distributed Server Option 7.6.03

Yes [7.1.00 features]

Yes [7.5.00 features]

Yes

Flashboards 7.1.00

Yes

No

No

Flashboards 7.5.00

No

Yes

No

Flashboards 7.6.03

No

No

Yes

AR System Encryption 7.1.00

Yes

Yes [7.1.00 features]

Yes [7.1.00 features]

Remedy Encryption 7.5.00

Yes [7.1.00 features]

Yes

Yes [7.5.00 features]

Remedy Encryption 7.6.03

Yes [7.1.00 features]

Yes [7.5.00 features]

Yes

AR System Migrator 7.1.00

Yes

No

No

AR System Migrator 7.5.00

Yes [7.1.00 features]

Yes

No

AR System Migrator 7.6.03

Yes

Yes

Yes

Remedy Developer Plus 6.0 / 6.3

Yes

No

No

Remedy Full Text Search 7.1.00

Yes

No

No

Remedy Full Text Search 7.5.00

No

Yes

No

Remedy Full Text Search 7.6.03

No

No

Yes

Remedy Link for Tivoli v6.3

Yes

Yes

Yes

Remedy Link for Oracle / SQL Server 5.1.00

Yes

No

No

Remedy Link for Oracle / SQL Server 7.0.00

Yes

Yes

Yes

Remedy Link for MS Project 7.0

Yes

Yes

Yes

Remedy Link for MS Project 7.1

Yes

Yes

Yes

Remedy Help Desk 5.6

Yes

Yes

Yes

Remedy Help Desk 6.0

Yes

No

No

Remedy Service Desk 7.0.x

Yes

Yes

Yes

Remedy Service Desk 7.5.x

No

Yes

Yes

Remedy Service Desk 7.6

No

Yes

Yes

Remedy Asset Management 5.6

Yes

Yes

Yes

Remedy Asset Management 6.0

Yes

No

No

Remedy Asset Management 7.0.x

Yes

Yes

Yes

Remedy Asset Management 7.5.x

No

Yes

Yes

Remedy Asset Management 7.6

No

Yes

Yes

Remedy Change Management 5.6

Yes

Yes

Yes

Remedy Change Management 6.0

Yes

No

No

Remedy Change Management 7.0.x

Yes

Yes

Yes

Remedy Change Management 7.5.x

No

Yes

Yes

14

BMC Remedy AR System 7.6.03 Compatibility Matrix

Remedy Change Management 7.6

No

Yes

Yes

Service Level Agreements 5.6

Yes

No

No

Service Level Agreements 6.0

Yes

No

No

Service Level Management 7.0.x

Yes

Yes

Yes

Service Level Management 7.1.00

Yes

Yes

Yes

Service Level Management 7.5

No

Yes

Yes

Service Level Management 7.6

No

Yes

Yes

Remedy Customer Support 5.6

Yes

Yes

Yes

Remedy Quality Management 5.6

Yes

Yes

Yes

Service Request Management 2.1.0

Yes

Yes

Yes

Service Request Management 2.2.0

Yes

Yes

Yes

Service Request Management 7.5.00

No

Yes

Yes

Service Request Management 7.6

No

Yes

Yes

Atrium CMDB 2.0.1

Yes

Yes (Windows only)

No

Atrium CMDB 2.1

Yes

Yes (Windows only)

Yes (Win 32 bit Only)

Atrium Core 7.5.00

No

Yes

Atrium Core 7.6.00

No

Yes

Atrium Core 7.6.03

No

No

Yes (Win 32 bit and

Unix and Linux)
Yes (Win 32 bit and
Unix and Linux)
Yes

Atrium Integration Engine 7.1.00

Yes

Yes

Yes

Atrium Integration Engine 7.5.00

Yes

Yes

Yes

Atrium Integration Engine 7.6.03

Yes

Yes

Yes

Known Issues for Remedy Applications and Products

1. It is strongly recommended that all users on a single AR System Server use the same Remedy
Administrator or Developer Studio version.
2. AR System servers co-located on the same machine must be the same version.
3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license add-on
4. If running CMDB 2.1, Patch 003 is required for use with AR System 7.6.03 (Windows only)
5. If running SRM 2.2, Patch 003 is required for use with AR System 7.6.03.

Known Incompatibilities for Remedy Applications and Products

1. Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when Mid Tier is
installed within a 64-bit JVM. Please refer to the Expected 64-bit interoperability with BMC
Remedy AR System Mid-Tier 7.6.03 for more information.

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BMC Remedy AR System 7.6.03 Compatibility Matrix

Comparison of support between AR System

version 7.5.00 and 7.6.03
Support removed is highlighted in red. Support added is highlighted in bold.
7.5.00
Operating Systems
Windows 2003, or higher (32 or x64)
HP-UX 11iv2 or higher
Solaris 9 or higher
IBM AIX 5L 5.3 or higher
Red Hat Enterprise Linux 4 or higher (x64)
Novell SuSE Linux 9 or higher (x64)
Windows Vista, XP, Windows 7 (client only)
Macintosh 10.4 or higher (browser only)
Databases
Microsoft SQL Server 2005 or higher (32 or 64-bit)
Oracle 10g or higher
IBM DB2 9.1 or higher
Sybase ASE 12.5.3 or higher
Informix Dynamic Server 10 or higher
Web Servers
Apache 2.0.x or higher
Tomcat 5.5.25 or higher
JBoss 4.0.2+ or higher
Oracle BEA WebLogic 9.2 or higher
Microsoft IIS 6.0 or higher
IBM WebSphere 6.1 or higher
Oracle AS 10gR3 or higher
Servlet Engines
ServletExec 5.0 or higher
Browsers
Internet Explorer 6 or higher
Firefox 2.0 or higher
Safari 3.0 or higher

7.6. 03
Windows 2003, or higher (32 or x64)
HP-UX 11iv2 or higher
Solaris 9 or higher
IBM AIX 5L 5.3 or higher
Red Hat Enterprise Linux 4 or higher (x64)
Novell SuSE Linux 10 or higher (x64)
Windows Vista, XP, Windows 7 (client only)
Macintosh 10.4 or higher (browser only)
Microsoft SQL Server 2005 or higher (32 or 64-bit)
Oracle 10g or higher
IBM DB2 9.5 or higher
Sybase ASE 12.5.3 or higher
Informix Dynamic Server 11.5 or higher
Apache 2.0.x or higher
Tomcat 5.5.28 or higher
JBoss 4.0.2+ or higher

Oracle BEA WebLogic 10.0 or higher

Microsoft IIS 6.0 or higher
IBM WebSphere 6.1 or higher

ServletExec 5.0 or higher

Internet Explorer 6 or higher
Firefox 3.0 or higher
Safari 3.2.3 or higher

To learn more about how BMC can help activate your business, visit www.bmc.com or call (800) 841-2031
BMC, BMC Software, the BMC logos, and other BMC marks are trademarks or registered trademarks of BMC Software, Inc. in the
U.S. and/or certain other countries. IBM is a trademark or registered trademark of International Business Machines Corporation in
the United States, other countries, or both. Sun is a trademark or registered trademark of Sun Microsystems, Inc. in the United
States and other countries. All other trademarks or registered trademarks belong to their respective companies. 2010 BMC
Software, Inc. All rights reserved.Content subject to change without notice.

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