What is "responsiveness" and why is it so

important in communication?
Responsiveness In Management And Leadership
Being responsive in communication has a very specific, but obvious meaning once you know
what it is, and responsiveness is absolutely critical for creating better relationships, trust, and
rapport with people at home and at work. And the neat part is you already know what it's
NOT.
Responsiveness, in communication, refers to the degree that what YOU say, responds clearly
and directly, to what the other person just said. If you are being responsive, the other person
knows you are paying attention, and care enough about what he or she is talking about to
"stay on that topic".
The opposite, or non-responsiveness, is exceedingly common in regular speech. More often
than not one person will change the subject (sometimes in a subtle way, sometimes in a crude
way) to themselves, or to a topic they want to discuss. The result is that conversation is
disjointed and disconnected, with both parties walking away feeling the whole thing was
rather pointless, or feeling unhappy with the other person.
Responsiveness is an approach you can intentionally cultivate, by paying attention to what
the other person says, and responding directly to it BEFORE shifting the focus of the
conversation to yourself. Give up some control and let the other person play. You'll find that
the results can be rather astounding. There is so little responsiveness going on in most
communication that when you are responsive, you separate yourself as being somewhat
special and interpersonally valuable.