New7QCtools

ByShuaiZhang
KunWang

Newvs.Old

Old7QCtools
1.Checklist
2.Fishbonediagram
3.Controlchart
4.Histogram
5.Paretochart
6.Sca>erdiagram
7.Stra@ca@on

Feature:
Dataorienta@on:Focuson
numericaldatameasure
andcalcula@on.

Newvs.Old
However,manycustomerrequirements
cannotalwaysbeadequatelyexpressedby
numericaldataalone.

Newvs.Old
Nevertheless,evenverbalstatementscanbe
expressionsoffacts,becauseitrepresents
facts,weoughttouseverbaldataaswellas
numericaldatainmanagingquality.

Newvs.Old
1.Rela@onsdiagram
2.Treediagram
3.Arrowdiagram
4.Anitydiagram
5.Matrixdiagram
6.Matrixdataanalysis
diagram
7.Processdecision
programchart.(PDPC)

Features
Combineverbalwith
numerical
Lookingforrootcause
Clarify,priori@zegoals
andschedule
Involveeveryoneinto
fullcoopera@on
Generateideas

Newvs.Old
New7QCtoolsarecompa@blewithOld7QC
tools,andcomplementthem.
New7

Old7

Strategic,
orienta@ons
Tac@cal,
measures

1.RelaConShipDiagram

DecideEFFECTS
DecideIMMEDIATECAUSES
ConnectIMMEDIATECAUSEStoEects
TakingImmediateCausesaseecttondCAUSESfor
them
ExploreRELATIONSHIPofCausesandConnectthem
Findingmoreimportantcausesandprominentlinks
MakethelinkSHORT,makethediagramCOMPACT
Titleit

1.Rela@onShipDiagram

1.Rela@onShipDiagram
ApplicaCons
Explorecauseandeectrela@onships
Especiallyforcomplexsitua@onswherethe
causesarelikelytobeMUTUALLYRELATED

2.AnityDiagram
Organizelargenumberofideasintoalogical
way,makethemintoasystema@corderto
helpyouplanac@ons

2.AnityDiagram
1.SUBJECTTOPICS
2.GenerateaLargeNumberofIDEAS
3.Decide#andTitle,createaCARD
4.Distributealltheideasamongthecards
5.Arrangethecardsaccordingtothe
rela@onshipsbetweenthegroups
6.Titleit

2.AnityDiagram
ApplicaCons
Breakupanycomplexproblemortaskinto
smallermoreeasilymanageablebits

2.AnityDiagram
Example:

Youcanorganizethecustomer
complainsandrequirementsin
anAnityDiagram

2.AnityDiagram

2.AnityDiagram

2.AnityDiagram

3.TreeDiagram
Iden@fyahighPRIORITYPROBLEMthatneedtobe
solvedearliest.
ChooseFORM:TreeorCascade?
Iden@fyPRIMARYMEANS
Iden@fySECENDARYMEANSforprimarymeans
TERTIARYMEANS
Con@nuetheprocess@llthegroupfeelsthattheEND
ofthelinehasbeenreached
UseofPOSTITPAD
ConsensusofMEANS
Titleit

3.TreeDiagram
Cascade

3.TreeDiagram

TreeForm

3.TreeDiagram
ApplicaCons
Developasystema@cstepbystepstrategyto
achieveanobjec@ve.
Devisesolu@onforproblems

Reference
Applica@onofSevenNewQCTools
ByMuhammadAmjadManager,
QualityAssuranceNewageCables(Pvt)
Limited,LahorePakistan
7ADVANCEDQCTOOLS,CompiledfromDL
ShahTrustpublica@onByB.Girish,Dy.Director
Na@onalProduc@vityCouncil,Chennai

4.MatrixDiagram
Purpose:Exploretheexistenceandtheextentof
rela@ons between individual items in 2 sets of
factors or features and characteris@cs and
express them in a symbolic form that is easy to
understand.
Mostlyusedtounderstandtherela@onsbetween
the customer expecta@ons as expressed by the
customers and product characteris@cs as
designed, manufactured and tested by the
manufacturer.

Procedures
1. Determine2setsoffactorsforwhichthe
rela@onsareneededtobeestablished.
2. Dividethefeaturesandcharacteris@csinto
primary,secondaryandter@arycharacteris@cs.
3. Placethefeaturesver@callyonthelegsideof
thematrixandcharacteris@cshorizontallyon
topofthematrix.
4. Entertheimportanceofthefeaturesonthe
columnagerthatfortheter@aryfeatures.

Procedures(Con@nue)
5. Inthemainbodyofthematrix,usethe
symbolstorepresentthedegreeof
connec@onsbetweenthefeaturesandthe
characteris@cs.

Applica@on
Matrixdiagramcanbeusedtosolveproblems
byarrangingdatainsuchawaythatthe
rela@onsbetweenrelevantfactorsarebrought
intosharpfocus.
Thereisnolimittotheuseofthetool.
Themostimportantapplica@onofmatrix
diagramisinclarifyingrela@onsbetween
individualfeaturesofcustomerrequirements
andindividualproductcharacteris@cs.

ExampleofMatrixDiagram

5.MatrixDataAnalysisDiagram
Purpose:Topresentnumericaldataabouttwo
setsoffactorsinamatrixformandanalyzeit
togetnumericaloutput.
Canbeappliedinunderstandingtheproducts
andproductscharacteris@cs.

Procedure
1. Decidethetwofactorswhoserela@onsaretobe
analyzed.
2. Checkthenumberofindividualitemsinthetwo
factors.
3. Prepareamatrixtoaccommodatealltheitems
ofthetwofactors.
4. Enternumericaldatainthematrix.
5. Givethediagramasuitable@tle.

Example

6.ProcessDecisionProgramChart
PurposeToprepareforabnormaloccurrences
withlowprobabilitywhichmayotherwisebe
overlookedandtopresenttheoccurrencesas
wellasthenecessarycountermeasuresto
guardagainstsuchoccurrencesintheformof
avisualchart.

Procedure
1. Prepareanormalowchartwithallexpected
eventsinthechart.
2. Considerthepossibleoccurrencesthatwill
aecttheprocessanddemonstratethrough
branchingatappropriateloca@ons.
3. Considerhowtheabnormaloccurrenceswill
inuencetheprocessandndwaystocounter
them.
4. Showthecountermeasuresconnec@ngtothe
abnormaloccurrencesononesideandthe
processofthegoalontheother.

Applica@ons
Thistoolhasthewidestrangeofapplica@ons
fromthesimplesttothemostcomplex.
Thetoolcanbeusedtopreventproblemsby
iden@fyingopportuni@esforerrorand
devisingmeasurestoavoidfailure.
Itcanbeusedduringtheimplementa@onof
solu@onsforpredic@ngresistanceandfor
planningmeasurestoovercometheresistance

Examples

7.ArrowDiagram
Purpose:Tocreateavisualpresenta@onofthe
stepsofaprocessortasksnecessaryto
completeaprojectwithspecialemphasison
the@metakenfortheseac@vi@es.

Procedure
1. Listallthetasksorac@vi@esneededtobe
accomplishedbeforetheprocessoftheproject.
2. Decidewhichstepsareundertakeninseriesand
whichstepscanberuninparallel.Arrangethe
ac@vi@esinapropersequence.
3. PrepareEventNodesatthecomple@onof
stepsandnumberthem.
4. Writethedescrip@onofthestepanddecidethe
@merequiredforcomple@ngeachstep.

Procedure(Con@mue)
5. Calculatetheearliest@metoreachanevent
nodeforthestartoftheprocess.
7. Agerthe@meforalleventnodesincluding
thecomple@onoftheprocessortheproject
isavailable,onecalculatesthelatest@meby
whichaneventnodemustbereached.

Applica@on
Thediagramisalsousefulinplanningand
schedulingstepsincomplicatedprocesses,
especiallyinplanningandschedulingprojects
whichinvolvealargenumberofac@vi@es.

Example
1. Iden@fythetasks.E.g:1,2,3,,15.
2. Knowthe@meeachtaskneeds.
3. Determinewhichtaskscanberuninparallelandin
normalsequences.
4. Drawthesequencediagramandndthecri@calpath.
5. Calculatetheprojectdura@on.
6. Calculatetheearlieststar@ng@me(ortheearliest
nishing@meoflasttask)andthelatestnishing@me
ofeachtask(thelateststar@ng@meforthefollow@ng
task).
7. Markthe@meindica@on.

Example.

Example.

Example