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Traditional IT ITSM Process: Technology Focus Process Focus

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11 views1 page

Traditional IT ITSM Process: Technology Focus Process Focus

Uploaded by

traditional it

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Traditional IT

becomes

ITSM Process

Technology focus

Process focus

"Fire-fighting"

Preventative

Single instance

Repeatable, continuous, accountable

Informal processes

Formal best practices

IT internal perspective

Business perspective

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