Eighth Semester Mechanical Engineering

ME09 804 L22 Quality Engineering & Management

Time: 2 hours

Max Marks: 50
Answer all Questions
PART A

1. What is meant by Quality.

2. What is Quality Circle
3. Explain Suggestion System

4. Explain Quality Assurance.

5. What are the components of Quality Costs

(5x2=10marks)
PART B

6. Explain the importance of Customer satisfaction in TQM

7. Explain the effect of Employee motivation in their involvement in Quality culture.
8. Explain Juran Trilogy in detail

9. Explain the dimensions of Quality and the 6 concepts of

TQM

(4x5=20 marks)

PART C
10. Explain the Concept of Quality Costs and its components
11. Explain the concept of Continuos process improvement.

(2x10=20 marks)

Sudeesh S