Phaser 3428 Service Manual

Service Manual
708P88612
Supersedes 708P88586
PHASER 3428
708P88612
09/06 VERSION 2
Service Documentation
708P88612
September 2006
Prepared by:
Xerox Europe,
Global Knowledge & Language Services,
Enterprise Centre,
P.O. Box 17,
Bessemer Road,
Welwyn Garden City,
Hertfordshire,
AL7 1BU, England.
Copyright 2006 by Xerox Ltd.
Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this
publication are registered trademarks of Xerox. Other company trademarks are also acknowledged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by
Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult
the applicable warranty for its terms regarding customer or third-party provided service.
09/06 VERSION 2
PHASER 3428
Introduction
Introduction
Precautions .............................................................................................................................. iii
Health and Safety Incident Reporting........................................................................................x
1. Service Call Procedures

Section Contents ................................................................................................................... 1-1
2. Repair Analysis Procedures

3. Image Quality
4. Repairs/Adjustments
5. Parts List
6. General Procedures/Information
7. Wiring Data
PHASER 3428
09/06 VERSION 2
Introduction
Service Manual Formats

Table 1: Service Manual Formats
Part number
708P88612
708P88614
ii
Format
Hardcopy
PDF on CD
09/06 VERSION 2
PHASER 3428
Introduction
Introduction
Precautions
In order to prevent accidents and to prevent damage to the equipment, please read the precautions listed below carefully and follow them closely before servicing the machine.
Warnings, Cautions and Notes
WARNING
A warning is used whenever an operating or maintenance procedure, practice, condition or statement, if not strictly observed, could result in personal injury.
CAUTION
A caution is used whenever an operation or maintenance procedure, practice, condition or statement, if not strictly observed, could result in damage to the equipment.
Note: A note is used where it is essential to highlight a procedure, practice, condition or
statement.
Safety Warning
1. Only to be serviced by appropriately qualified service engineers.
High voltages and lasers inside this product are dangerous. This machine should only be serviced
by a suitably trained and qualified service engineer.
2. Use only Xerox replacement parts
There are no user serviceable parts inside the machine. Do not make any unauthorized changes
or additions to the machine, these could cause the machine to malfunction and create electric
shock or fire hazards.
3. Laser Safety Statement
The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1
Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser product
conforming to the requirements of IEC 825. Class I laser products are not considered to be hazardous. The laser system and machine are designed so there is never any human access to laser
radiation above a Class I level during normal operation, user maintenance, or prescribed service
condition.
PHASER 3428
09/06 VERSION 2
iii
Introduction
WARNING
Avoid exposure to laser beam. Invisible laser radiation.
CAUTION - INVISIBLE LASER RADIATION
WHEN THIS COVER OPEN.
DO NOT OPEN THIS COVER.
VORSICHT - UNSICHTBARE LASERSTRAHLUNG,
WENN ABDECKUNG GE FFNET.
NICHT DEM STRAHL AUSSETZEN.
ATTENTION - RAYONNEMENT LASER INVISIBLE EN CAS
D OUVERTURE. EXPOSITION DANGEREUSE
AU FAISCEAU.
ATTENZIONE - RADIAZIONE LASER INVISIBILE IN CASO DI
APERTURA. EVITARE L ESPOSIZIONE AL
FASCIO.
PRECAUCION - RADIACION LASER IVISIBLE CUANDO SE ABRE.
EVITAR EXPONERSE AL RAYO.
ADVARSEL. - USYNLIG LASERSTR LNING VED BNING, N R
SIKKERHEDSBRYDERE ER UDE AF FUNKTION.
UNDG UDSAETTELSE FOR STR LNING.
ADVARSEL. - USYNLIG LASERSTR LNING N R DEKSEL
PNES. STIRR IKKE INN I STR LEN.
UNNG EKSPONERING FOR STR LEN.
VARNING - OSYNLIG LASERSTR LNING N R DENNA DEL
R PPNAD OCH SP RREN R URKOPPLAD.
BETRAKTA EJ STR LEN. STR LEN R FARLIG.
VARO! - AVATTAESSA JA SUOJALUKITUS OHITETTAESSA
OLET ALTTIINA N KYM TT M LLE LASERS TEILYLLE L KATSO S TEESEEN.
Caution for safety

Toxic material
This product contains toxic materials that could cause illness if ingested.
1. If the LCD control panel is damaged, it is possible for the liquid inside the display to leak. This
liquid is toxic. Contact with skin should be avoided, wash any splashes from eyes or skin
immediately and contact your doctor. If the liquid gets into the mouth or is swallowed see a
doctor immediately.
2. Please keep print cartridges away from children. Toner contained in the print cartridge may
be harmful. If swallowed, contact a doctor immediately.
Electric Shock and Fire Safety Precautions
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1. Use only the correct voltage, failure to do so could damage the machine and potentially
cause a fire or electric shock.
2. Use only the power cable supplied with the machine. Use of an incorrectly specified cable
could cause the cable to overheat and potentially cause a fire.
iv
09/06 VERSION 2
PHASER 3428
Introduction
3. Do not overload the power socket, this could lead to overheating of the cables inside the wall
and could lead to a fire.
4. Do not allow water or other liquids to spill into the machine, this can cause electric shock. Do
not allow paper clips, pins or other foreign objects to fall into the machine these could cause a
short circuit leading to an electric shock or fire hazard.
5. Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing the machine, remove the power plug from the wall socket.
6. Use caution when inserting or removing the power connector. The power connector must be
inserted completely otherwise a poor contact could cause overheating and possibly leading to
a fire. When removing the power connector grip it firmly and pull.
7. Take care of the power cable. Do not allow it to become twisted, bent sharply round corners
or otherwise damaged. Do not place objects on top of the power cable. If the power cable is
damaged, it could overheat and cause a fire or exposed cables could cause an electric
shock. Replace a damaged power cable immediately, do not reuse or repair the damaged
cable. Some chemicals can corrode the coating on the power cable, weaken the cover or
exposing cables causing fire and shock risks.
8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such
defects should be repaired immediately. Take care not to cut or damage the power cable or
plugs when moving the machine.
9. Use caution during thunder or lightning storms. Xerox recommend that this machine be disconnected from the power source when such weather conditions are expected. Do not touch
the machine or the power cord if it is still connected to the wall socket in these weather conditions.
10. Avoid damp or dusty areas, install the machine in a clean well ventilated location. Do not
position the machine near a humidifier. Damp and dust build up inside the machine can lead
to overheating and cause a fire.
11. Do not position the machine in direct sunlight. This will cause the temperature inside the
machine to rise possibly leading to the machine failing to work properly and in extreme conditions could lead to a fire.
12. Disconnect the machine from the power supply immediately if it emits any strange odour,
smoke or strange noises. If this precaution is ignored, the machine could overheat and a fire
may occur.
13. Do not insert any metal objects into the machine through the ventilator fan or other part of the
casing, it could make contact with a high voltage conductor inside the machine and cause an
electric shock.
PHASER 3428
09/06 VERSION 2
Introduction
Handling Precautions
The following instructions are for your own personal safety, to avoid injury and so as not to damage the machine
1. Ensure the machine is installed on a level surface, capable of supporting its weight. Failure to
do so could cause the machine to tip or fall.
2. The machine contains many rollers, gears and fans. Take great care to ensure that you do
not catch your fingers, hair or clothing in any of these rotating devices.
3. Do not place any small metal objects, containers of water, chemicals or other liquids close to
the machine which if spilled could get into the machine and cause damage or a shock or fire
hazard.
4. Do not install the machine in areas with high dust or moisture levels, beside on open window
or close to a humidifier or heater. Damage could be caused to the machine in such areas.
5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire.
Assembly / Disassembly Precautions
Replace parts carefully, always use Xerox parts. Take care to note the exact location of parts and
also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly.
Please carry out the following procedures before dismantling the machine or replacing any parts.
1. Check the contents of the machine memory and make a note of any user settings. These will
be erased if the mainboard is replaced.
2. Ensure that power is disconnected before servicing or replacing any electrical parts.
3. Disconnect printer interface cables and power cables.
4. Be sure to remove the print cartridge before you disassemble any parts.
5. Only use approved spare parts. Ensure that part number, product name, any voltage, current
or temperature rating are correct.
6. When removing or re-fitting any parts do not use excessive force, especially when fitting
screws into plastic.
7. Take care not to drop any small parts into the machine.
8. Handling of the OPC Drum
- The OPC Drum can be irreparably damaged if exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage the surfaces photoconductive properties and will result in print quality degradation. Take extra care when servicing
the machine. Remove the OPC Drum and store it in a black bag or a lightproof container.
Take care when refitting covers as light is can be admitted through the OPC area and can
damage the OPC Drum.
- Take care not to scratch the green surface of the OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched, the print quality will be
compromised.
9. Remove dust and foreign matter.
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PHASER 3428
Introduction
Releasing Plastic Latches

Many of the parts are held in place with plastic latches. The latches break easily; release them
carefully.
To remove such parts, pull the hook of the latch away from the part to which it is latched.
Figure 1
Disregarding this warning may cause bodily injury
1. The fuser unit works at a high temperature. Use caution when working on the machine. Wait
for the fuser to cool down before disassembly.
2. Do not put fingers or hair into the rotating parts (paper feeding entrance, motor, fan, etc.).
Doing so may cause injury.
3. When you move the machine.
This machine weighs 15.5kg / 34.1lbs (Phaser 3428/DN), 15kg / 33.07 lbs (Phaser 3428/D).
Use safe lifting and handling techniques. Back injury could be caused if you do not lift carefully.
4. Ensure the machine is installed safely.
The machine weighs 15.5kg / 34.1lbs (Phaser 3428/DN), 15kg / 33.07 lbs (Phaser 3428/D),
ensure the machine is installed on a level surface, capable of supporting its weight. Failure to
do so could cause the machine to tip or fall possibly causing personal injury or damaging the
machine.
5. Do not install the machine on a sloping or unstable surface. After installation, double check
that the machine is stable.
PHASER 3428
09/06 VERSION 2
vii
Introduction
ESD Precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are
commonly called Electrostatically Sensitive (ES) Devices, or ESDs. Examples of typical ESDs
are: integrated circuits, some field effect transistors, and semiconductor chip components.
The techniques outlined below should be followed to help reduce the incidence of component
damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped
assembly, drain off any electrostatic charge on your body by touching a known earth ground.
Alternatively, employ a commercially available wrist strap device, which should be removed
for your personal safety reasons prior to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic
charge buildup in the vicinity of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an anti-static solder removal device. Some solder removal devices not classified
as anti-static can generate electrical charges sufficient to damage ESDs.
5. Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges
sufficient to damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before
installing it. Most replacement ESDs are packaged with all leads shorted together by conductive foam, aluminium foil, or a comparable conductive material.
7. Immediately before removing the protective shorting material from the leads of a replacement
ESD, touch the protective material to the chassis or circuit assembly into which the device will
be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be
installed, until completely plugged or soldered into the circuit.
9. Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions,
such as the brushing together of clothing fabric and lifting ones foot from a carpeted floor,
can generate static electricity sufficient to damage an ESD.
viii
09/06 VERSION 2
PHASER 3428
Introduction
Toner Cartridge Service

Only toner cartridges supplied by Xerox should be used. Printing defects or set damage caused
by the use of non-approved print cartridges or un-licensed toner refills are not covered by the guarantee.
Precautions on Safe-keeping of Toner Cartridge
Excessive exposure to direct light for more than a few minutes may cause damage to the cartridge.
Service Life of Toner Cartridge
If the printed image is light due to the toner supply becoming low you can temporarily improve the
print quality by redistributing the toner (shake the print cartridge), however you should replace the
print cartridge to solve the problem permanently.
Redistributing Toner
When the print cartridge is near the end of its life, white streaks or light print occurs. The LCD displays the warning message, Toner Low. You can temporarily re-establish the print quality by redistributing the remaining toner in the cartridge.
Note: Help the environment by recycling your used toner cartridge. Refer to the recycling
brochure packed with the toner cartridge for details.
1. Open the Front Cover.
2. Lightly pushing the used cartridge down, pull it out.
3. Unpack the new toner cartridge and gently shake it horizontally four or five times to distribute
the toner evenly inside the cartridge.
4. Save the box and the cover for shipping. Slide the new toner cartridge in until it locks into
place.
Standard of guarantee for consumable parts.
Please refer to User Manual or Instructions on Fax/Printer Consumables SVC manual for the criteria for judging the quality of consumable parts the standard of guarantee on those parts.
How to identify a refilled toner cartridge.
One way security screws are used in the manufacture of the cartridge check if these are damaged.
PHASER 3428
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ix
Introduction
Health and Safety Incident Reporting

I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to
an operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organisations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American North and Latin American South):
- Phone* Xerox EH&S at: 1-800-828-6571.
- Electronic mail Xerox EH&S at: Doris.Bush@xerox.com.
- Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].
For incidents in Europe and Developing Markets East (Middle East, Africa, India, China
and Hong Kong):
- Phone* Xerox EH&S at: +44 (0) 1707 353434.
- Electronic mail Xerox EH&S at: Elaine.Grange@xerox.com.
- Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident
report and sent to the indicated electronic mail address or fax number.
Note: If sending a fax, please also send the original via internal mail.
09/06 VERSION 2
PHASER 3428
Introduction
Responsibilities for Resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the incident
shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
1. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or
the Business Division.
c. Implement all safety retrofits.
2. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available
at the end of the manual.
PHASER 3428
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xi
Introduction
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09/06 VERSION 2
PHASER 3428
Service Call Procedures
1. Service Call Procedures

SCP 1 Service Call Actions .......................................................................................................1-3
SCP 2 Final Actions .................................................................................................................1-4
PHASER 3428
09/06 VERSION 2
1-1
Page intentionally blank
1-2
09/06 VERSION 2
PHASER 3428
SCP 1 Service Call Actions

Procedure
Throughout this manual, observe the following Warnings:
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
WARNING
Do not touch the fuser while it is hot.
WARNING
Take care during this procedure. Sharp edges may be present that can cause injury.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
The power cord is connected to the wall outlet and to the machine.
All cables are connected correctly.
4. If available, check the machine service log book for any previous actions that may be relevant
to the call.
5. Review any defective print or copy samples.
6. Perform 1 Initial Checks RAP.
PHASER 3428
09/06 VERSION 2
1-3
SCP 2 Final Actions

Final Actions are used to evaluate the total operation of the system and to identify the actions required to complete the service call.
Procedure
1-4
Exercise the machine in all modes.

Make a proof copy or print of a customer document.
If any of the customers selections were changed, return them to the customers preferred settings.
Mark off any hardware/software options and modifications installed and/or enabled in the
Service Log book.
At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with the machine log book. Discard any previous versions of the configuration report.
Remove and destroy any copies of test patterns.
Complete the machine service log book, refer to GP 14 Service Log.
Ensure the machine and service area are clean before leaving the customer premises.
Provide customer training if required.
09/06 VERSION 2
PHASER 3428
Status Indicator RAPs
2. Status Indicator RAPs

1 Initial Checks RAP ..................................................................................................................2-3
2 JAM 0 RAP .............................................................................................................................2-8
3 JAM 1 RAP .............................................................................................................................2-9
4 JAM 2 RAP ...........................................................................................................................2-10
5 JAM Duplex 1 RAP ...............................................................................................................2-11
6 JAM Duplex 2 RAP ...............................................................................................................2-12
7 Multi-Feeding RAP ...............................................................................................................2-13
8 Fuser JAM RAP ....................................................................................................................2-14
9 Paper rolled in the OPC Drum RAP .....................................................................................2-15
10 Low Heat Error RAP ...........................................................................................................2-16
11 Fuser Door Open RAP .......................................................................................................2-17
12 Fuser Error RAP .................................................................................................................2-18
13 LSU Error RAP ...................................................................................................................2-19
14 Melting Fuser Gear RAP ....................................................................................................2-20
15 Paper Empty RAP ..............................................................................................................2-21
16 Paper Empty without indication RAP ..................................................................................2-22
17 Double Feed RAP ..............................................................................................................2-23
18 Abnormal Noise RAP .........................................................................................................2-24
19 Faulty OPE RAP..................................................................................................................2-25
20 Cover Open RAP.................................................................................................................2-26
21 No error message appears when cover is open RAP .........................................................2-27
22 Defective motor operation ...................................................................................................2-28
23 No Power RAP ....................................................................................................................2-29
24 SPOOL Error RAP...............................................................................................................2-30
25 Toner Cartridge Faults RAP ................................................................................................2-31
26 Software Faults RAP ...........................................................................................................2-32
PHASER 3428
09/06 VERSION 2
2-1
2-2
09/06 VERSION 2
PHASER 3428
1 Initial Checks RAP

WARNING
Basic Check List

1. Check the Power.
Does "Warming Up" appear on the display?
--> If not check the power cable, switch, SMPS and/or HVPS, PL 1.
--> Does the wall socket work?
Do the motors or other components initialize (listen for the main motor, fan and LSU, PL 1
sounds)?
--> If not or there are none of the normal startup sounds, check the cable, switch, SMPS and/
or HVPS, PL 1.
2. Check the OPE Assembly.
Does the LED light up? Refer to the Table 1.

Table 1: LED Status Indicator
LED
colour
Off
Green
Red
LED
Status
On
Blink
On
Blink
Description
Power Off / Power save mode
Ready
Ready
Blinking slowly: Receiving data
Blinking fast: Printing and receiving data
Error (e.g Toner empty, Paper jam, Paper Empty, Cover Open)
Case of recoverable error (e.g Paper mismatching)
Replace toner cartridge, toner cartridge has almost depleted
Is there any display at all?

--> If not, check the power cable, switch, SMPS and/or HVPS, PL 1.
Is the display showing a standard display message (refer to Table 2)? Are there any broken
or badly formed characters?
Table 2: Display messages
Display
Meaning
Suggested solutions
Door Open
The front cover is not securely latched.
[Duplex Jam 0]
Check Inside
[Duplex Jam 1]
Open/Close Door
Paper has jammed in the duplex area.
Close the front cover, PL 1 until it locks into

place.
Clear the jam.
Paper has jammed in the duplex area.
Clear the jam.
PHASER 3428
09/06 VERSION 2
2-3

Display
Meaning
Suggested solutions
Fuser Door Open
The fuser door is not securely latched.
Install Toner
Invalid toner
Toner Low
A toner cartridge has not been installed.

An unsuitable toner cartridge is being used.
The toner in the toner cartridge is about to
deplete.
The toner cartridge installed is not a genuine To proceed, select Stop or Continue. If
Xerox toner cartridge.
neither one is selected, the printer will
assume Stop has been selected.
If Stop is selected, the printer will not print
until a genuine toner cartridge has been
installed.
If Continue is selected, the printer will print,
but quality cannot be guaranteed. Product
support is no longer provided.
To change the selection, reboot the printer
and re-select.
The toner cartridge installed is not a genuine This message appears if Stop is selected
cartridge.
when the NonGenuine Toner message is
displayed.
Install a genuine toner cartridge.
The toner cartridge installed is not a genuine This message appears if Continue is
cartridge.
selected when the NonGenuine Toner message is displayed.
Install a genuine toner cartridge.
Toner is depleting.
Install a new toner cartridge.
Non Genuine Toner

Stop
NonGenuine Toner
Replace Toner1
NonGenuine Toner
Replace Toner
Toner Low
Replace Toner
Replace Toner
Toner Exhausted
Stop
Toner is depleting.
The lifespan of the toner cartridge has been
reached.
Toner Exhausted
Replace Toner1
The toner cartridge is empty.
Toner Exhausted
Replace Toner
The toner cartridge is empty.
Load Manually
Press Stop Key
Low Heat Error
Cycle Power
The MP tray is empty in manual feed mode.
2-4
There is a problem in the fuser unit.
09/06 VERSION 2
Open the rear cover and close the fuser

door until is locks into place, PL 13.
Install a toner cartridge.
Install a genuine Xerox toner cartridge.

To proceed, select Stop or Continue. If
neither one is selected, the printer will
assume Stop has been selected.
If Stop is selected, the printer will not print
until a new toner cartridge has been
installed.
If Continue is selected, the printer will print,
but quality cannot be guaranteed. Product
support is no longer provided.
To change the selection, reboot the printer
and re-select.
This message appears if Stop is selected
when the Toner Exhausted message is displayed.
This message appears if Continue is
selected when the Toner Exhausted message is displayed.
Load a sheet of print material and press OK.
Unplug the power cord, PL 1 and plug it
back in. If the problem persists, please call
for service.
PHASER 3428

Display
LSU Hsync Error
Cycle Power
LSU Motor Error
Cycle Power
Main Motor Locked
Open Heat Error
Cycle Power
[Over Heat]
Cycle Power
[Paper Jam 0]
Open/Close Door
[Paper Jam 1]
Open/Close Door
[Paper Jam 2]
Check inside
[Paper Jam 2] Check
inside
Tray 1 Paper Empty
Tray 2 Paper Empty
Printing...
Ready
Self Diagnostics
Temperature
Self Diagnostics
LSU
Sleeping...
Meaning
Suggested solutions
A problem has occurred in the LSU (Laser

Scanning Unit).
A problem has occurred in the LSU (Laser
Scanning Unit).

back in.
for service.
A problem has occurred with the main motor Open and close the front cover.
unit.
There is a problem in the fuser unit.
for service.
There is a problem with the fuser unit.
back in.
Paper has jammed in the feeding area of the Clear the jam, GP 6.
paper input tray.
Paper has jammed in the fuser area or in the Clear the jam, GP 6.
bypass feeder.
Paper has jammed in the paper exit area.
Clear the jam, GP 6.
Paper has jammed in the paper exit area.
Clear the jam, GP 6.
There is no paper in tray 1.

There is no paper in tray 2.
The printer is currently printing.
The printer is on-line.
The printer is performing some tests.
Load paper in tray 1.

Load paper in tray 2.
Wait for printing to complete.
The printer is ready for use.
Wait for a few minutes.
The printer is performing some tests.
Wait for a few minutes.
The printer is in power save mode.
When data is recieved, the printer will

switch on-line automatically.
Is the message on the LCD Panel, PL 5 a standard message? Refer to Table 2.

--> Check the main PBA and cable harness, PL 1.
--> Check for paper jams, refer to GP 6.
3. Check the Paper Path

Is there a Paper Jam?
--> Remove any paper fragments caught in the paper path, refer to GP 6
Paper Jam occurs repeatedly at a specific point in the Paper Path
--> Dismantle the machine and carefully inspect the region where the jam occurs.
Check if paper fragments are caught in the Fuser, PL 13
4. Print a test page.
Try printing a test page from a computer.
--> If there is an error, check cables and driver installation.
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09/06 VERSION 2
2-5
5. Check the Print Quality.

Is there a Print Quality Problem?
--> Go to Section 3, Image Quality.
6. Check consumables (toner etc.).
Using the keys print the Demo Page, GP 4.
--> Expected life of various consumable parts, compare this with the figures printed and
install new parts as required, GP 8. If necessary, install a new toner cartridge, PL 1.
Initial Inspection
1. Check the power.
The machine does not work no matter how long you wait.
Is the Power Switch (machine and wall socket) turned on?
Is the Power Cord connected to the machine correctly?
Is the Power cord connected to the wall socket correctly?
Is wall socket working?
Is the unit rated at the same voltage as the supply?
Does the Fan work when power is turned on?
Check the connectors on the SMPS and/or HVPS, PL 1.
Check the fuses on the SMPS and/or HVPS, PL 1.
2. Check the Installation Environment.
Ensure the installation surface is flat, level and free from vibration.
If necessary move the machine.
Ensure that the temperature and humidity of the surroundings are within specification.
Ensure that the machine is positioned away from any air conditioning or other heating or
cooling equipment. Also ensure that is not positioned in a direct draft from any air conditioning, fan or open window.
Ensure the machine is not positioned in direct sunlight.
If unavoidable, use a curtain to shade the machine.
Ensure the machine is installed in a clean dust free environment.
Move the machine to clean area if necessary.
Some industrial or cleaning processes give of fumes which can affect the machine.
Move the machine away from this type of air pollution.
2-6
09/06 VERSION 2
PHASER 3428
3. Check the paper type.

Use only paper which is of suitable quality, weight and size.
See the user guide.
4. Check the overall condition of the machine
Clean the Paper Transport areas.
Any rollers with dirt surfaces should be cleaned. If necessary, install new rollers.
PHASER 3428
09/06 VERSION 2
2-7
2 JAM 0 RAP
WARNING
Description
Paper is not fed from the cassette tray.
Jam 0 occurs when the paper feeds into the machine.
Check and Cause
Solution
1. Clear any paper jams in the machine.
1. Refer to clearing paper jams, GP 6.
2. Check the pick up roller assembly, PL 7 for

contamination or damage.
2. Clean with soft cloth dampened with IPA

(Isopropyl Alcohol) or water.
3. The feed solenoid, PL 7 is faulty.
3. Check the feed solenoid, PL 7 using self

diagnostic mode, GP 5.
4. If continuous jams occur, check the following parts:

Shaft-pick up, PL 7
Housing-M_pickup, PL 6
4. Check and install new parts as necessary:

Pick up roller assembly, PL 7
Cassette tray, PL 14
HVPS, PL 1
Main PBA, PL 1
5. If the paper feeds into the printer and Jam 0

occurs, perform self diagnostic mode, GP 5 to
check the feed-sensor.
Note: The feed sensor is mounted on the
HVPS, PL 1.
2-8
09/06 VERSION 2
PHASER 3428
3 JAM 1 RAP
WARNING
Description
Paper is jammed in front of or inside the fuser.
Paper is jammed in the exit roller and in the fuser after passing through the feed sensor actuator.
Check and Cause
Solution
2. If paper is jammed in the exit roller, PL 8

and the fuser, PL 13, after passing through
the feed sensor actuator, PL 13, the feed sensor actuator may be defective.
2. Check the following parts:

Feed sensor actuator, PL 6
Feed sensor, PL 1
3. If paper is jammed in front of or inside the

fuser, PL 13.

HVPS, PL 1
Main PBA, PL 1
PHASER 3428
Note: The feed sensor is mounted on the

HVPS, PL 1.
09/06 VERSION 2
2-9
4 JAM 2 RAP
WARNING
Description
Paper is jammed in front of or inside the fuser.
Paper is jammed in the discharge roller and in the fuser after passing through the feed sensor actuator.
Check and Cause
Solution
2. If the paper is completely fed out of the

machine, but Jam 2 occurs:
The exit sensor is defective.
After the paper is completely fed out, the
exit sensor actuator, PL 13 should return
to its original position to deactivate the exit
sensor. Sometimes it takes longer than it
should and does not return to its original
position.

Exit sensor actuator, PL 13.
Exit sensor, PL 1.
Note: The exit sensor is mounted on the

HVPS, PL 1.
3. If the paper is rolled up in the fuser, PL 13:
A stripper finger, PL 13 is damaged.
The heat roller or pressure roller, PL 13 is
seriously contaminated,
2-10
3. Disassemble the fuser, refer to REP 9.

Remove the jammed paper and clean the surface of the pressure roller, heat roller, and the
stripper fingers, PL 13.
Install new parts as necessary:
Heat roller, PL 13
Pressure roller, PL 13
Fuser unit, PL 13
09/06 VERSION 2
PHASER 3428
5 JAM Duplex 1 RAP

WARNING
Description
Paper is jammed in the duplex path.
Check and Cause
Solution
2. The duplex path is blocked.

If the paper jam occurs at position A,
check the exit roller, PL 8. Install a new
one if necessary.
If the paper jam occurs at position B,
check the duplex unit, PL 12.
3. Check the duplex sensor for damage.

HVPS, PL 1
Main PBA, PL 1
Note: The duplex sensor is mounted on the

HVPS, PL 1.
PHASER 3428
09/06 VERSION 2
2-11
6 JAM Duplex 2 RAP

WARNING
Description
Paper is jammed in the duplex path.
Check and Cause
Solution
2. Paper is unable to reach the registration

sensor after passing the duplex sensor

If the paper jam occurs at position A,
check the duplex unit, PL 12.
If the paper jam occurs at position B,
check and install new parts as necessary:
Feed roller, PL 7
Pick up roller assembly, PL 7
3. Check the duplex sensor for damage.

HVPS, PL 1
Main PBA, PL 1
Note: The duplex sensor is mounted on the

HVPS, PL 1.
2-12
09/06 VERSION 2
PHASER 3428
7 Multi-Feeding RAP
WARNING
Description
Multiple sheets of paper are fed together.
Check and Cause
Solution
1. Ensure that the paper guides, PL 14 are set

correctly.
1. Adjust the paper guides.
2. Paper has a rough surface texture
2. Use paper with a smoother surface finish.
3. The friction pad, PL 14 is contaminated

with foreign matter (e.g oil).
3. Clean with soft cloth dampened with IPA

(Isopropyl Alcohol) or water.
Install a new friction pad, PL 14 as necessary.
4. Check the solenoid HB (pickup) operation

using self diagnostic mode, GP 5.

Pick up solenoid, PL 7
Main PBA, PL 1
Install a new Main PBA, PL 1 if necessary.
PHASER 3428
09/06 VERSION 2
2-13
8 Fuser Jam RAP

WARNING
Description
Paper is jammed in the fuser.
Check and Cause
Solution
1. Contamination of the pressure roller or heat

roller, PL 13.
1. Disassemble the fuser, REP 13 and clean

the surfaces of the rollers with IPA (Isopropyl
Alcohol) or water.
2. Damaged stripper fingers or stripper finger

springs, PL 13.
2. If there is a dark background on the printed

document, refer to IQ 8.
Check the stripper fingers and stripper finger
springs, PL 13 for damage.
Install a new fuser, PL 13 if necessary.
2-14
09/06 VERSION 2
PHASER 3428
9 Paper rolled in the OPC Drum RAP

WARNING
Description
Paper is rolled up in the Toner Cartridge.
Check and Cause
1. Paper is out of specification.
PHASER 3428
Solution
1. Clear the jam, refer to GP 6. Use paper
within specification. Refer to the User Guide.
Recommend the use of good quality long
grain paper.
09/06 VERSION 2
2-15
10 Low Heat Error RAP

WARNING
Description
A message Open Heat Error/Over heat/Heating Error is displayed.
Check and Cause
Solution
1. The fuser is not install correctly, PL 13.
1. Check the fuser, PL 13. Reboot the printer.
2. The fuser, PL 13 is faulty.
2. Check and install a new fuser, PL 13 if necessary.
2-16
09/06 VERSION 2
PHASER 3428
11 Fuser Door Open RAP

WARNING
Description
A message Fuser Door Open is displayed.
Check and Cause
Solution
1. There is a slight gap between the covers

and the base frame.
1. Ensure all cover are fitted properly.
2. The fuser, PL 13 is faulty.
PHASER 3428
09/06 VERSION 2
2-17
12 Fuser Error RAP

WARNING
Description
A message Open Heat Error/Over heat/Heating Error is displayed.
Check and Cause
Solution
1. Check if the overheat mode circuit is operating normally.
1. Check the fuser operation using self diagnostic mode, GP 5.
2.Check the thermistor, PL 13 for damage.
2. Install new parts as necessary:

Fuser, PL 13

Fuser, PL 13
4. The fuser gear, PL 13 has melted.
2-18
09/06 VERSION 2
PHASER 3428
13 LSU Error RAP

WARNING
Description
A message LSU Error is displayed.
Check and Cause
Solution
1. The LSU cable or connector, PL 1 is faulty.
Check the LSU operation using self diagnostic mode, GP 5.

LSU, PL 1
Main PBA, PL 1
2.The LSU, PL 1 is damaged.

3. Check the LSU HSYNC signal using self
diagnostic mode, GP 5.
PHASER 3428
09/06 VERSION 2
2-19
14 Melting Fuser Gear RAP

WARNING
Description
Motor is damaged caused by a melting gear.
Check and Cause
Solution
1. Problem caused due to an overheated

machine.
Check the following parts:
Halogen lamp, PL 13
2-20
1. Check the fuser operation using self diagnostic mode, GP 5.

Fuser, PL 13
SMPS, PL 1
HVPS, PL 1
Main PBA, PL 1
09/06 VERSION 2
PHASER 3428
15 Paper Empty RAP

WARNING
Description
Paper lamp on the operation panel is on even when paper is loaded in the cassette tray.
Check and Cause
Solution
1. Faulty cables or connectors.
1. Check the cables and connectors.
2. Check the T1 paper empty sensor operation using self diagnostic mode, GP 5.
The T1 paper sensor actuator, PL 7 may be
deformed.

T1 Paper empty sensor, PL 7
T1 Paper empty sensor actuator, PL 7
3. The Main PBA, PL 1 is faulty.
3. Install a new Main PBA, PL 1 if necessary
PHASER 3428
09/06 VERSION 2
2-21
16 Paper Empty without indication RAP

WARNING
Description
Paper lamp on the operation panel is not on even when the cassette tray is empty.
Check and Cause
Solution
1. Default tray selection is incorrect.
1. Select the correct tray which contains

needed printing media.
2. Faulty cables or connectors.
2. Check the cables and connectors.
3. Check the paper empty sensor operation

using self diagnostic mode, GP 5.
The T1 paper empty sensor actuator, PL 7
may be deformed.
3. Check the cassette tray, PL 14. Install a

new one if necessary.
4. The Main board, PL 1 is faulty.
4. Install a new main PBA, PL 1 if necessary
2-22
09/06 VERSION 2
PHASER 3428
17 Double Feed RAP

WARNING
Description
Printer is feeding 2 sheets of paper at a time.
Check and Cause
Solution
1. Check the paper guides are correctly positioned, PL 14.
1. Adjust the paper guides, PL 14.
2. Check the pick up roller assembly, PL 7.
2. Install a new pick up roller assembly, PL 7 if

necessary.
3. The cassette tray, PL 14 is faulty.
3. Check the cassette tray, PL 14. Install a

new one if necessary.
PHASER 3428
09/06 VERSION 2
2-23
18 Abnormal Noise RAP

WARNING
Description
An irregular noise is heard from the machine.
Check and Cause
Solution
1. A high speed churning noise is heard
1. Check and replace as necessary

LSU, PL 1
Main fan, PL 1
Duplex fan, PL 1
2. No paper is fed out of Tray 1 and strange

vibrations are heard

Main drive assembly, PL 10
3. Paper is not feeding out of the duplex unit

and strange vibrations are heard.

Duplex drive assembly, PL 1
Duplex unit, PL 12
4. Paper is not feeding from the MP feeder

assembly, PL 9.
4. Check the MP Feeder Assembly, PL 9.

Install a new one if necessary.
2-24
09/06 VERSION 2
PHASER 3428
19 Faulty OPE RAP

WARNING
Description
The LCD display does not display anything when switched on.
Check and Cause
Solution
1. Check the connection between the OPE

assembly, PL 5 and the Main PBA, PL 1.
1. Ensure all cables are properly connected.
2. The OPE assembly is faulty.
2. Check and replace new parts if necessary

OPE assembly, PL 5
Main PBA, PL 1
PHASER 3428
09/06 VERSION 2
2-25
20 Cover Open RAP

WARNING
Description
The Error lamp is on, even when the print cover is closed.
Check and Cause
Solution
1. The top cover may be defective.

Top cover, PL 2
Front cover assembly, PL 3
2. Check the cover switch and connectors on

the main PBA, PL 1.

Main PBA, PL 1
2-26
09/06 VERSION 2
PHASER 3428
21 No error message appears when cover is open RAP

WARNING
Description
The error message is not displayed even when the printer cover is open.
Check and Cause
Solution
1. Check the cover switch and connectors on

the HVPS and main PBA, PL 1.
PHASER 3428
1. Check the front cover open switch using

self diagnostic mode, GP 5.
Check and install new parts as necessary:
HVPS, PL 1
Main PBA, PL 1
09/06 VERSION 2
2-27
22 Defective motor operation RAP

WARNING
Description
The main motor does not run.
Check and Cause
Solution
1. Check motor operation in self diagnostic

mode, GP 5.
Check the connection between the main PBA,
PL 1 and main drive assembly, PL 10.
Ensure all connectors are connected to the
sub connection PBA, PL 1.
2-28

HVPS, PL 1
Main PBA, PL 1
09/06 VERSION 2
PHASER 3428
23 No Power RAP
WARNING
Description
When system power is turned on the lamps on the operating panel does not come on.
Check and Cause
Solution
1. Nothing is displayed on the LCD panel but

normal start up sounds are heard.
1. Check the OPE Assembly, PL 5.
2. Check the power supply cord, PL 1.

Check the HVPS output using self diagnostic
mode, GP 5.

Power supply cord, PL 1
SMPS, PL 1
HVPS, PL 1
Main PBA, PL 1
PHASER 3428
09/06 VERSION 2
2-29
24 SPOOL Error RAP

WARNING
Description
Insufficient disk space to spool the document.
Check and Cause
Solution
1. Insufficient space of the hard disk in the

directory assigned for the basic spool.
1. Ask the customer to delete the unnecessary files to provide more space to start printing job.
2. The previous printing error is not resolved
2. There may be files from previous failed

print jobs on the hard disk with the name in
the form *.jnl. Delete these files and Reboot
Windows to restart the machine.
3. There may be conflict with other drivers or

programs.
3. Ask the customer to shut down all other

programs except the current one, if possible.
4. When an application program or the printer

driver is damaged.
4. Uninstall the print driver. Re-install the latest driver. Refer to Xerox.com.
5. When some files related to OS are damaged or virus infected.
5. After rebooting the computer ask the customer to check for viruses, restore the damaged files and reinstall the application
program which is not working properly.
6. Insufficient memory.
6. Ask the customer to add memory to the

PC.
How to delete the data in the spool manager.

In the spool manager, the installed drivers and the list of the documents waiting to be printed are
shown.
Select the document to be deleted and check delete in the menu.
If the job you are deleting is the current job, when you delete the job data that has already been
transferred to the machines memory will still be printed. If there is a problem with the machine
(out of toner, off-line, out of paper etc.) the job may take a long time to delete as it must wait for a
time out.
2-30
09/06 VERSION 2
PHASER 3428
25 Toner Cartridge Faults RAP

WARNING
This section explains messages on the LCD that are related to the data stored in the EEPROM in
the toner cartridge.
Invalid Toner
- Explanation: An invalid toner cartridge is used.
- Solution: Install a genuine Xerox toner cartridge.
Toner Low
- Explanation: The amount of toner remaining is less than 10%. The toner cartridge is almost
empty or at end of life.
- Solution: Install a new toner cartridge, PL 1.
Replace Cartridge
- Explanation: The toner cartridge is empty
- Solution: Install a new toner cartridge, PL 1.
PHASER 3428
09/06 VERSION 2
2-31
26 Software Faults RAP

WARNING
26A The machine is not working (1)

Description
While Power turned on, the machine is not working in print mode.
Check and Cause
Solution
1. Ensure that the customer knows how to

install the correct printer driver and to select
the Phaser 3428 as the default printer.
1. Refer the customer to the Phaser 3428

User Guide.
2. Check that the printer cable is directly connected to the machine.
2. If you have other devices that need to

share the printer port, try temporarily disconnecting these devices and perhaps even uninstalling their drivers to ensure the machine
works by itself. If you are using a USB hub try
connecting directly to the back of the PC
instead.
3. Print out a demo page, GP 4.
3. If the print works that means there are no

problems in the machine. If the printing does
not work, the machine is faulty and the problem is not due to computer software or driver
settings.
4. Printing is not working in Windows.
4. Check if the connection between PC and

printer port is correct. Uninstall the driver,
then re-install new drivers. Refer to
Xerox.com. Ask the customer to check the
BIOS of the PC to ensure that there are no
IRQ conflicts and to check that the input/output range is 0378.
5. Check that the PC and the machine are

properly connected and that the toner cartridge is installed correctly.
5. Install a new printer cable. If the problem

still persists, check the amount of the remaining toner (refer to GP 4).
2-32
09/06 VERSION 2
PHASER 3428
26B The machine is not working (2)

Description
After receiving the print command there is no response at all or print speed is low due to wrong
setup of the environment rather than malfunction of the machine itself.
Check and Cause
Solution
1. Ensure that the customer knows how to

install the correct printer driver and to select
the Phaser 3428 as the default printer.
1. Refer the customer to the Phaser 3428

User Guide.
2. Ensure you have sufficient free hard disk

space for the temporary work files created
during printing.
2. The message 'insufficient printer memory'

means there is a hard disk space problem on
the PC, rather than a printer RAM problem.
Inform the customer to secure more space on
the hard disk.
3. Printing error occurs even if there is

enough space in the hard disk.
3. The connection of the cable and printer port

is not correct. Check that the cable is properly
connected and the parallel port in CMOS is
set up correctly.
4. Set up the parallel port settings in CMOS

setup.
4. Select SPP(Normal) or ECP LPT Port
5. Reboot the system to print.
5. If the regular font is not printing, the cable

or the printer driver may be defective. Turn
the PC and machine off, and reboot the system to print again. If not solved, double-click
the printer in My Computer. If the regular fonts
are not printed this time the cable must be
defective. Install a new cable.
PHASER 3428
09/06 VERSION 2
2-33
26C Abnormal Printing

Description
Printing does not work even after replacing the cable
Machine does not work at all or strange fonts are printed.
Check and Cause
Solution
1. Set up the parallel port settings in CMOS

setup.
1. Select SPP(Normal) or ECP LPT Port
2. Printer Driver Error.
2. Ensure that the correct driver is loaded.

Use the driver supplied on the CD or downloaded from the Xerox.com. DO NOT use the
Microsoft driver supplied with the Windows
operating system. If the machine is a GDI
printer ensure that ALL OTHER GDI drivers
are un-installed as Windows allows only 1
type of driver to be loaded.
3. Error message insufficient memory.

(The printing job sometimes stops due to
insufficient virtual memory, this is caused by
insufficient space on the PC hard disk.)
3. Inform the customer to secure more space

on the hard disk.
2-34
09/06 VERSION 2
PHASER 3428
Updated version
Image Quality
3. Image Quality
IQ 1 Vertical Black Lines and Bands .........................................................................................3-3
IQ 2 Vertical White Line .............................................................................................................3-4
IQ 3 Horizontal Black Band .......................................................................................................3-5
IQ 4 Black/White Spot ...............................................................................................................3-6
IQ 5 Light Image ........................................................................................................................3-7
IQ 6 Dark Image or Black Image ...............................................................................................3-8
IQ 7 Uneven Density .................................................................................................................3-9
IQ 8 Background .....................................................................................................................3-10
IQ 9 Ghost (1) ..........................................................................................................................3-11
IQ 10 Ghost (2) ........................................................................................................................3-12
IQ 11 Ghost (3) ........................................................................................................................3-13
IQ 12 Contamination on the Face of Page ..............................................................................3-14
IQ 13 Contamination on Back of Page ....................................................................................3-15
IQ 14 Blank Page Print out (1) ................................................................................................3-16
IQ 15 Blank Page Print out (2) ................................................................................................3-17
IQ 16 Wrong Print Position.......................................................................................................3-18
IQ 17 Uneven Vertical Lines.....................................................................................................3-19
IQ 18 Periodic Defective Image ...............................................................................................3-20
Phaser 3428
09/06 VERSION 2
3-1
Image Quality
Updated version
3-2
09/06 VERSION 2
Phaser 3428
Image Quality
IQ 1 Vertical Black Lines and Bands

Description
Straight thin black vertical lines occur on the print.
Dark black vertical band occurs on the print.
Check and Cause
PHASER 3428
Solution
1. The transfer roller is deformed.
1. Install a new transfer roller, PL 8.
2. Damaged developer roller or

deformed doctor-blade in the toner
cartridge, PL 1.
2. Install a new toner cartridge, PL 1

and retest.
3. Scratched surface of the charge

roller in the toner cartridge, PL 1.
3. Install a new toner cartridge, PL 1

and retest.
09/06 VERSION 2
3-3
Image Quality
IQ 2 Vertical White Line

Description
White vertical voids in the image.
3-4
Check and Cause
Solution
1. Foreign matter, contamination or

burr on the edge of the toner cartridge window, PL 1.
1. Clean the exposure window on the

toner cartridge, PL 1.
2. If the fuser, PL 13 is defective,

voids occur periodically at the top of
a black image.
Check for sharp edges in the paper
path that may correspond to the
position of the voids.
2. Open the front cover, PL 2 and

clean inside the frame assembly, PL
6.
3. The transfer roller is deformed,

PL 8.
3. Check and install a new transfer

roller, PL 8 if necessary.
4. Contamination of the window or

internal lenses of the LSU mirror,
PL 1.
4. Clean the LSU window with recommended cleaner (IPA). Clean the
window with a clean cotton swab. If
necessary, install a new LSU, PL 1.
5. Contamination of the OPC drum,

inside the toner cartridge, PL 1.
5. Install a new toner cartridge, PL 1.
09/06 VERSION 2
PHASER 3428
Image Quality
IQ 3 Horizontal Black Band

Description
Dark or blurry horizontal stripes on print periodically.
Check and Cause
PHASER 3428
Solution
1. Bad contacts between the voltage

terminals and the toner cartridge.
1. Clean all the following parts:

MEC-Terminal Assembly, PL 6
Toner Cartridge Contacts, PL 1
Ensure all toner and dust particles
are removed.
2. The rollers used in the image development process may be contaminated.

Charge Roller = 37.7mm / 1.48 inches
Supply Roller = 44.9mm / 1.77 inches
Develop Roller = 35.2mm / 1.38 inches
Transfer Roller = 47.1mm / 1.85 inches
2. Clean all the gears on the toner

cartridge, PL 1.
If the problem still persists, replace
the Toner Cartridge, PL 1.
09/06 VERSION 2
3-5
Image Quality
IQ 4 Black/White Spot
Description
Dark or blurry black spots occur periodically on the print.
White spots occur periodically on the print.
Check and Cause
3-6
Solution
1. If dark or blurry black spots occur

periodically, the rollers in the Developer may be contaminated with foreign matter or paper particles.
Charge roller: 37.7 mm (1.48 inches)
interval
OPC drum: 75.5 mm (3 inches) interval
1. Run Clean Drum, GP 4 several

times.
2. If a black image is partially broken,

the transfer voltage is abnormal or the
transfer roller's life has expired.
2. Clean all the following parts:

Toner cartridge contacts, PL 1
MEC-Terminal Assembly, PL 6
Toner Cartridge, PL 1.
HVPS, PL 1.
3. If faded areas or voids occur in a

black image at intervals of 95mm, or
black spots occur elsewhere, the OPC
drum surface is damaged.
3. Install a new transfer roller if the

rollers life has expired.
09/06 VERSION 2
Examine the surface of the OPC

drum in the toner cartridge, PL 1,
and carefully clean with a soft, lint
free cloth. If the problem still persists, Install a new toner cartridge,
PL 1.
PHASER 3428
Image Quality
IQ 5 Light Image
Description
The printed image is light, with no ghost.
Check and Cause
PHASER 3428
Solution
1. Toner Save mode enabled.
1. Ensure the Toner Save mode is

off, GP 4. Check printer and driver
settings.
2. Ambient temperature is below

10C.
2. Wait 30 minutes after power on

before using the machine.
3. Bad contact caused by dirty contacts on the toner cartridge.
3. Clean the following parts:

MEC-Terminal assembly, PL 6
Clean all dirt from inside the frame
assembly, PL 6.
4. Develop roller is contaminated

when the toner has almost
depleted.
4. Install a new toner cartridge, PL

1.
5. Check the HVPS output using

5. If necessary, install a new HVPS,

PL 1.
09/06 VERSION 2
3-7
Image Quality
IQ 6 Dark Image or Black Image

Description
The printed image is dark.
Check and Cause
3-8
Solution
1. No charge voltage.
1. Check the connection between

the Main PBA and HVPS, PL 1.
2. Charge voltage fault due to bad

contacts between the toner cartridge contacts, PL 1 and MEC-Terminal assembly, PL 6.
2. Clean the MEC-Terminal assembly, PL 6 and toner cartridge contacts, PL 1. If the problem still
persists, install a new HVPS, PL 1.
3. Check the LSU operation using

3.Install new parts as necessary:

LSU, PL 1
Main PBA, PL 1
09/06 VERSION 2
PHASER 3428
Image Quality
IQ 7 Uneven Density
Description
Print density is uneven.
Check and Cause
Solution
1. The toner level is uneven on the

developer roller due to a damaged
blade.
1. Gently shake the toner cartridge,

PL 1.
If necessary, install a new toner
cartridge.
PHASER 3428
2. The transfer roller, PL 8 is

improperly installed.
2. Correctly install the transfer

roller, PL 8.
3. The life of the toner cartridge has

expired.

1.
09/06 VERSION 2
3-9
Image Quality
IQ 8 Background
Description
Light or dark background on the print.
3-10
Check and Cause
Solution
1. The printer has not been in use

for a long time and the print coverage is less than 2% per page.
1. The toner cartridge is designed

to print 7K sheets with a 5% image.
If 8K sheets are printed with 2%
coverage, a background can occur.
2. Is the vertical movement of the

transfer roller smooth?
2. Clean the bushings on the transfer roller, PL 8.
3. A recycled toner cartridge is

being used.

1.
4. The life of the toner cartridge has

expired, refer to GP 8.

1.
5. The HVPS, PL 1 maybe defective.
5. Clean the MEC-Terminal assembly, PL 6. If the problem still persists, install a new HVPS, PL 1.
09/06 VERSION 2
PHASER 3428
Image Quality
IQ 9 Ghost (1)
Description
Ghost occurs at 75.5 mm (3 inches) intervals on the print.
Check and Cause
PHASER 3428
Solution
1. If a ghost image appears at 75.5mm

(3 inches) intervals , the OPC drum in
the toner cartridge may be contaminated with foreign matter or paper particles.
1. Run Clean Drum, GP 4 several

times.
2. Abnormal low temperature (below

10C).
2. Wait about 60 minutes after

power on before using the machine.
3. The life of toner cartridge has

expired, refer to GP 8.

1.
4. Transfer roller lifetime has expired,

refer to GP 8.
4. Check the transfer roller lifetime

and if necessary install a new transfer roller, PL 8.
5. Bad contacts caused by contamination from toner particles between MECTerminal assembly, PL 6 and the contacts on the toner cartridge, PL 1.
5. Clean the following parts:

MEC-Terminal assembly, PL 6
HVPS, PL 1
Toner Cartridge, PL 1
6. Bad contacts caused by contamination from toner particles between MECTerminal assembly, PL 6 and the
HVPS contacts, PL 1.
6. Clean the HVPS contact terminals. If the problem persists, install

a new HVPS, PL 1.
09/06 VERSION 2
3-11
Image Quality
IQ 10 Ghost (2)
Description
Ghost occurs at 75.5 mm (3 inches) intervals of the OPC drum on the print.
(When printing on card stock or transparencies using bypass feeder)
Check and Cause

1. When printing on card stock
thicker than normal paper or transparencies such as OHP, higher
transfer voltage is required.
3-12
09/06 VERSION 2
Solution
1. Inform the customer to Select
'Thick Mode' on paper type menu
from the software application and
after using returning to the original
mode is recommended.
PHASER 3428
Image Quality
IQ 11 Ghost (3)
Description
White ghost occurs in the black image printing at 77.8mm (3.06 inches) or 75.4mm (3.97 inches)
intervals.
Check and Cause

1. Fuser contamination
PHASER 3428
09/06 VERSION 2
Solution
1. Disassemble the fuser, REP 4
and remove any contamination on
the rollers. Clean any contamination from between the thermistor,
and the heat roller, PL 13.
CAUTION
Take care not to deform the rollers.
3-13
Image Quality
IQ 12 Contamination on the Face of Page

Description
The background on the face of the printed page is contaminated.
Check and Cause
3-14
Solution
1. The transfer roller, PL 8 maybe

contamInated.
1. Run clean drum, GP 4 several

times.
2. Toner leakage due to improperly

sealed developer.
2. Install a new toner cartridge, PL 1.
09/06 VERSION 2
PHASER 3428
Image Quality
IQ 13 Contamination on Back of Page

Description
The back of the page is contaminated.
Check and Cause
PHASER 3428
Solution
1. 57mm (2.24 inches): Transfer

roller, PL 8, is contaminated.
1. Run clean drum, GP 4 several

times. Install a new transfer roller, PL
8 if necessary
2. 75.4mm (2.97 inches): Pressure

roller, PL 13, is contaminated.
2. Disassemble the fuser, REP 4.

Clean the heat roller and pressure
roller, PL 13. If severely contaminated, install a new transfer roller, PL
8.
CAUTION
Take care not to deform the rollers.
09/06 VERSION 2
3-15
Image Quality
IQ 14 Blank Page Print out (1)

Description
Blank page is printed.
Check and Cause
1. Bad ground contacts in toner cartridge.
3-16
09/06 VERSION 2
Solution
1. Clean the toner cartridge contacts, PL 1 and MEC-Terminal
assembly, PL 6.
PHASER 3428
Image Quality
IQ 15 Blank Page Print out (2)

Description
Blank page is printed.
One or several blank pages are printed.
When the machine turns on, several blank pages print.
Check and Cause
PHASER 3428
Solution
1. Data error.
1. Turn the power off, delete PC

data and try printing again.
2. Bad ground contacts in toner cartridge, PL 1.
2. Clean the toner cartridge contacts, PL 1 and MEC-Terminal

assembly, PL 6.
3. Damaged pick up solenoid, PL 7.
3. Check the pickup solenoid operation using Self Diagnostic Mode,

GP 5.
Install new parts as necessary
Pick up solenoid, PL 7
Main PBA, PL 1
09/06 VERSION 2
3-17
Image Quality
IQ 16 Wrong Print Position

Description
Printing begins at the wrong position on the paper.
Check and Cause
Solution
1. Check the feed sensor, PL 1 using self diagnostic

mode, GP 5.
3-18
1. Check and install a new HVPS, PL 1 if necessary.
09/06 VERSION 2
PHASER 3428
Image Quality
IQ 17 Uneven Vertical Lines

Description
When printing, vertical lines are not straight.
Check and Cause
Solution
1. Check the Toner Cartridge.
1. Install a new toner cartridge, PL 1 if necessary.
2. Check the LSU operation using self diagnostic

mode, GP 5.

LSU, PL 1
Main PBA, PL 1
PHASER 3428
09/06 VERSION 2
3-19
Image Quality
IQ 18 Periodic Defective Image

If a mark or other printing defect occurs at regular intervals down the page it may be caused by a
damaged or contaminated roller. Measure the repetition interval and refer to the table below to
identify the roller concerned.
Figure 1 Roller Locations

Table 1: Roller measurements
No
1
2
3
4
5
6
7
3-20
Roller
OPC Drum
Charge Roller
Supply Roller
Developing Roller
Transfer Roller
Heat Roller
Pressure Roller
Defective Image
75.5mm (3 inches)
37.7mm (2.48 inches)
77.8 (3.06 inches)
Typical Defect
White spots on a black image or vice versa
Black spots
Horizontal density band
Horizontal density band
Contamination
Black image and image ghost
Black spot on the backside
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
4. Repairs/Adjustments
REP 1 Front Cover Assembly ....................................................................................................4-3
REP 2 MP Tray Assembly..........................................................................................................4-4
REP 3 Rear Cover Assembly ....................................................................................................4-5
REP 4 Fuser Unit ......................................................................................................................4-6
REP 5 Top Cover ......................................................................................................................4-8
REP 6 OPE Assembly ...............................................................................................................4-9
REP 7 Left Cover and Right Cover ..........................................................................................4-10
REP 8 Shield Controller Assembly...........................................................................................4-12
REP 9 Main Drive Assembly ...................................................................................................4-13
REP 10 Duplex Drive Assembly ..............................................................................................4-14
REP 11 SMPS Shield Assembly .............................................................................................4-15
REP 12 Sub Connection PBA .................................................................................................4-16
REP 13 Fuser Drive Assembly ................................................................................................4-17
REP 14 Main Fan and Duplex Fan.......................................................................................... 4-18
REP 15 Pick up Roller Assembly ............................................................................................4-19
REP 16 Duplex Guide Housing ...............................................................................................4-20
REP 17 HVPS Shield Assembly...............................................................................................4-21
REP 18 Middle Cover Assembly .............................................................................................4-22
REP 19 MP Feeder Assembly .................................................................................................4-22
REP 20 Feed Rollers and Bracket ..........................................................................................4-23
REP 21 Pick up Gear Assembly and Solenoids.......................................................................4-25
REP 22 Exit Roller....................................................................................................................4-26
REP 23 LSU .............................................................................................................................4-27
REP 24 CRUM PBA .................................................................................................................4-27
REP 25 Transfer Roller ............................................................................................................4-28
PHASER 3428
09/06 VERSION 2
4-1
Repairs/Adjustments
4-2
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 1 Front Cover Assembly
4. If necessary, remove the toner cartridge,

Figure 3.
Parts list on PL 3
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not
need electricity. Electricity can cause death
or injury. Moving parts can cause injury.
1. Remove the second tray if necessary.
2. Remove the cassette tray, Figure 1.
Figure 3
5. Gently flex the front cover assembly
hinges in the direction of the arrows and
remove the front cover assembly, Figure
4.
Figure 1
3. Open the front cover assembly, Figure 2.
Figure 4
Figure 2
PHASER 3428
09/06 VERSION 2
4-3
Repairs/Adjustments
REP 2 MP Tray Assembly

Parts list on PL 3
WARNING
2. Unhinge the MP tray assembly by gently

flexing the hinges in the direction of the
arrows, Figure 2.
1. Open the MP tray assembly, Figure 1.
Figure 2
3. Gently flex the MP tray assembly in the
direction of the arrows and remove the
MP tray assembly, Figure 3.
Figure 1
Figure 3
4-4
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 3 Rear Cover Assembly

Parts list on PL 4
WARNING
3. To remove the rear cover casing, release

the stopper strap in the direction of the
arrow, Figure 3.
1. Remove the duplex unit, Figure 1.
Figure 3
4. Gently flex the rear cover casing in the
direction of the arrows and remove it from
the rear cover, Figure 4.
Figure 1
2. Remove 4 screws, then the rear cover
assembly, Figure 2.
Figure 4
Figure 2
PHASER 3428
09/06 VERSION 2
4-5
Repairs/Adjustments
REP 4 Fuser Unit

Parts list on PL 13
WARNING
1. Remove the rear cover assembly (refer to
REP 3).
2. Remove 4 screws, then the fuser unit,
Figure 1.
Figure 1
4-6
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
Reserved
PHASER 3428
09/06 VERSION 2
4-7
Repairs/Adjustments
REP 5 Top Cover

Parts list on PL 2
WARNING
4. Gently flex the top cover in the direction of

the arrow then disconnect the OPE harness. Remove the top cover, Figure 2.
1. Remove the front cover assembly (refer to

REP 1).
REP 3).
3. Remove 4 screws, then the top cover,
Figure 1.
Figure 2
Figure 1
4-8
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 6 OPE Assembly
3. Disconnect the OPE harness, then

remove the OPE assembly, Figure 2.
Parts list on PL 5
WARNING
1. Remove the top cover (refer to REP 5).
2. Using a flat bladed screwdriver, carefully
release 2 hooks securing the OPE assembly which is located underneath the top
cover, Figure 1.
Figure 2
4. Remove 6 screws, then the OPE cover.
Release the LCD status lens and keys
from the OPE cover, Figure 3.
Figure 1
Figure 3
PHASER 3428
09/06 VERSION 2
4-9
Repairs/Adjustments
REP 7 Left Cover and Right

Cover
Parts list on PL 2
WARNING
2. Gently flex the right cover in the direction

of the arrows and remove it, Figure 2
CAUTION
Be careful not to damage the hooks when
removing the right cover. .
1. Remove the front cover assembly (refer to

REP 1).
REP 3).
1. Remove 1 screw, Figure 1.
Figure 2
3. Remove 1 screw, Figure 3.
Figure 1
Figure 3
4-10
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
4. Gently flex the left cover in the direction of

the arrows and remove it, Figure 4.
CAUTION
Be careful not to damage the hooks when
removing the left cover.
Figure 4
5. If necessary, remove the DIMM cover in
the direction of the arrows, Figure 5.
Figure 5
PHASER 3428
09/06 VERSION 2
4-11
Repairs/Adjustments
REP 8 Shield Controller

Assembly
3. Remove 3 screws, then the shield controller assembly, Figure 2.
Parts list on PL 1
WARNING
1. Remove the left cover (refer to REP 7).
2. Disconnect all connectors from the main
PBA, Figure 1.
Figure 2
4. Remove 5 screws, then the controller
shield, insulator sheet and main PBA, Figure 3.
Figure 1
Figure 3
4-12
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 9 Main Drive Assembly
4. Remove 4 screws, then the step motor

assembly, Figure 2.
Parts list on PL 10
WARNING
1. Remove the left cover (refer to REP 7).
2. Remove the shield controller assembly
(refer to REP 8).
3. Remove 5 screws, then the main drive
assembly, Figure 1.
Figure 2
Figure 1
Note: When refitting the main drive
assembly, tighten the screws in the reverse
order they are numbered.
PHASER 3428
09/06 VERSION 2
4-13
Repairs/Adjustments
REP 10 Duplex Drive Assembly
3. Remove 2 screws, then the duplex motor,

Figure 2.
Parts list on PL 1
WARNING
1. Remove the right cover (refer to REP 7).
2. Disconnect CON 5 from the sub connection PBA. Remove 3 screws, then the
duplex drive assembly, Figure 1.
Figure 2
Figure 1
4-14
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 11 SMPS Shield Assembly
4. Remove 3 screws, then the SMPS shield

assembly, Figure 2.
Parts list on PL 1
WARNING
1. Remove the right cover (refer to REP 7)
2. Remove the duplex drive assembly (refer
to REP 10).
3. Disconnect CON 2 and CON 3 from the
SMPS, Figure 1.
Figure 2
5. Disconnect the AC inlet connector, PL 1.
6. Remove 4 screws, then the SMPS, Figure
3.
Figure 1
Figure 3
PHASER 3428
09/06 VERSION 2
4-15
Repairs/Adjustments
REP 12 Sub Connection PBA
3. Remove 2 screws, then the sub connection PBA, Figure 2.
Parts list on PL 1
WARNING
1. Remove the right cover (refer to REP 7)
2. Disconnect all connectors from the sub
connection PBA, Figure 1.
Figure 2
Figure 1
4-16
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 13 Fuser Drive Assembly
3. Remove 3 screws, then the Fuser Drive

Assembly, Figure 2.
Parts list on PL 11
WARNING
2. Disconnect CN 2 from the sub connection
PBA, Figure 1.
Figure 2
4. Remove 2 screws, then the fuser step
motor, Figure 3.
Figure 1
Figure 3
PHASER 3428
09/06 VERSION 2
4-17
Repairs/Adjustments
REP 14 Main Fan and Duplex

Fan
3. Remove 2 screws, then remove the main

fan and duplex fan, Figure 2.
Parts list on PL 1
WARNING
2. Disconnect CN 2 and CN 5 from the subconnection PBA.
Figure 2
Figure 1
4-18
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 15 Pick up Roller

Assembly
Parts list on PL 7
WARNING
3. Release the e-clip and slide the shaft from

left to right. Release the cam catch and
slide it out. Remove the bush, then the
shaft, Figure 2.
1. Remove the cassette tray.

2. Release the pick up roller assembly catch
and slide the pick up roller assembly from
left to right, Figure 1.
Figure 2
Figure 1
PHASER 3428
09/06 VERSION 2
4-19
Repairs/Adjustments
REP 16 Duplex Guide Housing

Parts list on PL 7
WARNING
3. Disconnect the T1 paper empty sensor

then remove the duplex guide housing,
Figure 2.
1. Remove the pick up roller assembly (refer

to REP 15).
2. Remove 2 screws, Figure 1.
Figure 2
4. Remove the feed roller, Figure 3.
Figure 1
Figure 3
4-20
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 17 HVPS Shield Assembly
4. Disconnect all connectors then remove

the HVPS shield assembly, Figure 2.
Parts list on PL 1
WARNING
to REP 15)
2. Remove the duplex guide housing (refer
to REP 16).
3. Remove 8 screws, Figure 1.
Figure 2
5. Remove 3 screws, then the HVPS, Figure
3.
Figure 1
Figure 3
PHASER 3428
09/06 VERSION 2
4-21
Repairs/Adjustments
REP 18 Middle Cover Assembly
REP 19 MP Feeder Assembly
Parts list on PL 2
WARNING
Parts list on PL 9
WARNING

2. Remove the left cover and right cover
(refer to REP 7).
3. Remove 6 screws. Release 2 hooks
located in the centre of the middle cover
assembly. Remove the middle cover
assembly, Figure 1.
1. Remove the middle cover assembly.

(Refer to REP 18)
2. Remove 4 screws, then the MP feeder
assembly, Figure 1.
Figure 1
Figure 1
4-22
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
3. Release the pick up catch and slide it to

the left. Slide both pick up idles apart and
release the MP pickup assembly, Figure 2
REP 20 Feed Rollers and

Bracket
Parts list on PL 7
WARNING
Figure 2

to REP 15).
to REP 16).
3. Remove the middle cover assembly (refer
to REP 18).
4. Remove the MP feeder assembly (refer to
REP 19)
5. Remove 2 screws, then 2 guide plates,
Figure 1.
Figure 1
PHASER 3428
09/06 VERSION 2
4-23
Repairs/Adjustments
6. Remove the feed idle shaft, 2 bushes and

2 springs, Figure 2.
Figure 2
7. Remove the e-clip, then the feed 2 gear,
Figure 3.
8. Remove 3 screws, then the feed bracket

unit and the feed 2 shaft, Figure 4.
Figure 4
9. Remove e-clips and gears as necessary,
Figure 5.
Figure 5
Figure 3
4-24
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
10. Remove the clutch unit, Figure 6.
REP 21 Pick up Gear Assembly

and Solenoids
Parts list on PL 7
WARNING
Figure 6
11. Remove the feed 1 roller, Figure 7.

to REP 16).
2. Remove the feed bracket unit (refer to
REP 20).
3. Remove the pick up gear assembly and
pick up gear shaft, Figure 1.
Figure 1
Figure 7
PHASER 3428
09/06 VERSION 2
4-25
Repairs/Adjustments
4. Remove 2 screws, then the pick up solenoid and feed solenoid, Figure 2.
REP 22 Exit Roller

Parts list on PL 8
WARNING
Figure 2

cover (refer to REP 7)
3. Remove the fuser drive assembly (refer to
REP 13).
4. Remove the exit gear, bearings, exit roller
then the exit roller rack, Figure 1.
Figure 1
4-26
09/06 VERSION 2
PHASER 3428
Repairs/Adjustments
REP 23 LSU
REP 24 CRUM PBA
Parts list on PL 1
WARNING
Parts list on PL 8
WARNING

(refer to REP 7).
3. Remove 4 screws then the LSU, Figure 1.

(refer to REP 7).
3. Remove the LSU (refer to REP 23).
4. Remove 1 screw, then the CRUM PBA.
Remove the terminal, Figure 1.
Figure 1
PHASER 3428
Figure 1
09/06 VERSION 2
4-27
Repairs/Adjustments
REP 25 Transfer Roller
5. Remove the PTL holder, Figure 2.
Parts list on PL 8
WARNING
(refer to REP 7).
3. Remove the LSU (refer to REP 23).
4. Remove 3 screws, then the earth transfer
plate, Figure 1.
Figure 2
6. Remove the transfer roller from the TR
holder, Figure 3.
Figure 1
Figure 3
Note: Handle the transfer roller carefully from
both ends to avoid contamination of the
sponge. Contamination of the transfer roller
can cause malfunctions.
4-28
09/06 VERSION 2
PHASER 3428
5. Exploded Views and Parts List

Contents
5.1
Main
5.2
Cover Ass'y
5.3
Front Cover Ass'y
5.4
Rear Cover Ass'y
5.5
OPE Cover Ass'y
5.6
Frame
5.7
MP Ass'y
5.8
Main Drive Ass'y
5.9
Fuser Drive Ass'y
5.10
Duplex Unit (Optional)
5.11
Fuser Unit
5.12
Cassette Unit
5-1
Phaser 3428 Parts List

DWG #
5.1-2
5.1-3
5.1-6
5.1-7
5.1-11
5.1-11
5.1-11
5.1-11
5.1-13
5.1-14
5.1-17
5.1-31
5.1-31
5.1-32
5.1-32
5.1-32
5.1-32
5.1-32
5.2-1
5.2-2
5.2-3
5.2-4
5.2-5
5.2-6
5.2-6
5.2-7
5.2-7
5.5-9
5.6-3-9
5.6-3-13
5.6-8
5.6-15
5.6-33
5.6-61
5.6-61
5.6-72
5.7-5
5.7-7
5.7-17
Part Number
JC96-03761A
JC96-03837A
JC31-00025A
JC31-00025B
JC92-01745L
JC92-01745M
JC92-01796K
JC92-01796L
JC97-02652A
JC59-00027A
JC97-02415B
JC44-00097A
JC44-00090A
3903-000227
3903-000042
3903-000067
3903-000082
3903-000204
JC97-02399B
JC97-02442B
JC97-02781A
JC97-02397B
JC97-02882C
JC97-02398E
JC97-02398F
JC96-04213A
JC96-04213B
JC92-01854B
JC97-02441A
JC66-01173A
JC97-01788A
JC66-00526A
JC97-01034A
JC96-04387B
JC96-04389B
JC44-00107A
JC33-00015A
JC73-00140A
JC97-02034A
JC39-00001A
Description
ELA UNIT-MAIN DRIVE
ELA HOU-MPF
FAN-DC
FAN-DC
PBA MAIN-CONTROLLER (3428/DN) for Asia/Aus/NZ
PBA MAIN-CONTROLLER (3428/DN) for Taiwan
PBA MAIN-CONTROLLER (3428/D) for China
PBA MAIN-CONTROLLER (3428/D) for Asia/Aus/NZ
MEA TRANSFER ROLLER
UNIT-LSU
MEA UNIT-CASSETTE
SMPS-PSP_TYPE3_V1 (110V)
SMPS-PSP_TYPE3_V2 (220V)
Taiwan BSMI Power Cord
Power Cord for Asia(Eur type)
Power Cord for Asia(UK type)
China CCC Power Cord
Australia Power Cord
MEA-COVER MIDDLE
MEA-COVER TOP
MEA-COVER FRONT
MEA-COVER SIDE L
MEA-COVER SIDE R
MEA-COVER REAR (Low Model)
MEA-COVER REAR (High Model)
ELA HOU-COVER OPE (Asia/Aus/NZ)
ELA HOU-COVER OPE (China/Taiwan)
PBA SUB-OPE for FX China & Taiwan model
MEA-ROLLER PICK UP
ROLLER-FEED
MEA UNIT-CLUTCH
ROLLER-FEED ROLLER 1
MEA RACK-EXIT ROLLER
ELA UNIT-FUSER_110V
ELA UNIT-FUSER_220V
HVPS-ELBERT
SOLENOID-MP
RPR-FRICTION PAD
MEA-PICK UP_MP
CBF INTERFACE-USB
1 of 1
Fuji Xerox
26
9
10
13
33
14
13-1
13-2
33
8
(Option)
33
2
24
12
7
1
16
25
27
28
29
30
31
15
32
17
Exploded Views & Parts List
Service Manual
5.1 Main
5-2
11
2-2
2-3
2-3
2-1
5
3
1-3
1-2
1-1
8
4-1
Service Manual
5.2 Cover Ass'y
5-3
4-2
Service Manual
1
6
5.3 Front Cover Ass'y
5-4
10
11
5.4 Rear Cover Ass'y
4
5
1
Rear Cover Parts List

SA : Service Available
SA : Service available SNA : Service not available
No.
5-44
Description
QT'y
7.4-0
MEA-COVER REAR
7.4-1
COVER-REAR
7.4-2
COVER-M_FACE UP
7.4-3
COVER-M STACKER REAR
7.4-4
GUIDE-OUTPUT FUSER
7.4-5
STOPPER-M-STRAP
Service Manual
Service
5.5 OPE Cover Ass'y
0
1
3
7
6
8
OPE Cover Ass'y Parts List

SA : Service available SNA : Service not available
No.
7.5-0
Description
QT'y
ELA HOU-COVER OPE
7.5-1
COVER-M_KEY MENU_LCD
7.5-2
PCT-LCD WINDOW
7.5-3
LENS LED-M_STATUS
7.5-4
KEY-M_MENU
7.5-5
KEY-M_BUTTON
7.5-6
KEY-M-SAVE MODE
7.5-7
KEY-M_DEMO
7.5-8
KEY-M_STOP
7.5-9
PBA SUB-OPE
Service
Service Manual
Samsung Electronics
5-6
5-7
33
58
55
Transfer Roller
57
54
53
5
35
32
36-1
36
59
60
4
56
34
36-2
36-3
36-4
69
53
5
9
13
37
23
9-6
9-5
8-4
9-4
9-3
25
24
8-3
13
27
8-2
10-3
61
30
22
8-5
9-2
12
31
9-1
21
8-1
10-2
62
38
26
51
27
10-1
39
10
50
20
19
18
14
28
29
17
11
49
62
15
40
65
66
73
67
44
63
64
66
74
68
47
3-5
3-3
17
3-12
43-2
48 43
72
46
3-2
71
3-1
3-11
3-8
3-9-1
3-10
3-9-2
3-9-1
3-13
75
42
43-1
3-4
41
3-9
3-7
3-6
3-9-3
70
5.6 Frame
Service Manual
32
5-8
4
3
27
7
10
12
19
20
9
11
16
18
22
2-4
23
2-6
21
2-2
17-1
25
24
2-3
17-2
17
2-5
13
2-1
14
17-3
15
26
24
.7 MP Ass'y
Service Manual
0
5-9
6
7
Exploded Views & Parts List5
4
7
6
3
1
5.8 Main Drive Ass'y
Service Manual
5.9 Fuser Drive Ass'y
5
5
7
8
6
1
2
Fuser Drive Ass'y Parts List

SA : Service available SNA : Service not available5
No.
5-10
Description
QT'y
7.9-0
ELA HOU-FUSER DRIVE
7.9-1
BRACKET-P-FUSER EXIT
7.9-2
MOTOR STEP-MAIN
7.9-3
GEAR-EXIT RDCN 87/24
7.9-4
RING-E
7.9-5
RING-E
7.9-6
GEAR-FUSER RDCN IN 95
7.9-7
GEAR-RDCN FUSER OUT
7.9-8
GEAR-HUB CLUTCH
7.9-9
GEAR-FUSER IDLE FR
Service
Service Manual
Samsung Electronics
5.10 Duplex Unit (Optional)
8
3
4
3
13
14
1
15
12
10
11
5-11
Service Manual
13
37
7
2
35
33
36
10
34
3
10
34
19
37
26
13
36
35
10
34
5.11 Fuser Unit
12
10
34
20
39
27
25
28
22
8
23
11
30
30
5
28
31
14
38
21
8
29
40
31
16
31
24
32
Service Manual
15
5
24
18
5
5-12
0
17
4-1
11
4
7
0
6
4-3
4-4
5-13
Service Manual
15
10
7
5.12 Cassette Unit
4-2
12
13
14
General Procedures / Information
6. General Procedures/Information
GP 1 Product Specifications ......................................................................................................6-3
GP 2 System Overview .............................................................................................................6-6
GP 3 Operation Panel Overview .............................................................................................6-24
GP 4 User Menu ......................................................................................................................6-25
GP 5 Self Diagnostic Mode .....................................................................................................6-29
GP 6 Clearing Paper Jams ......................................................................................................6-31
GP 7 Downloading and Resetting Firmware ...........................................................................6-40
GP 8 Consumables and Replacement Parts............................................................................6-41
GP 9 Tools ..............................................................................................................................6-42
GP 10 Acronyms and Abbreviations .......................................................................................6-43
GP 11 Selecting Printer Locations ..........................................................................................6-45
GP 12 Sample Test Pattern ....................................................................................................6-46
GP 13 Restriction of Hazardous Substances (RoHS) ..............................................................6-47
GP 14 Service Log ..................................................................................................................6-48
PHASER 3428
09/06 VERSION 2
6-1
General Procedures / Information
6-2
09/06 VERSION 2
PHASER 3428
General Procedures and Information
GP 1 Product Specifications
General Specifications
Table 1: General Specifications
Item
Engine Speed
Phaser 3428/D
Simplex
Duplex
From Sleep Mode
From Ready Status
From Idle Status
From Cold Boot
FPOT
Resolution
Weight
Gross
Net
Dimensions (W X D X H)
Phaser 3428/DN
28ppm-A4 (30ppm-Letter)
17ppm-A4 (18ppm-Letter)
Less than 35 sec
Less than 8.5 sec
Less than 43.5 sec
Less than 46.5 sec
Up to 1200 x 1200 dpi effective output
15kg(33.1lb)
15.5kg(34.12lb)
11.7kg(25.8lb)
12.2kg(26.9lb)
497 x 612 x 422mm (19.6 x 24.1 x 16.6 inches)
Controller and Firmware Specifications

Table 2: Controller and Firmware Specifications
Item
Processor
Memory
Phaser 3428/D
Std.
Max
Printer Language
Supporting OS
Wired Network
Interface
User Interface
PHASER 3428
Protocol
Parallel
USB
Wired Network
LCD
LED
Phaser 3428/DN
400 MHz
32Mb
64Mb
288Mb
320Mb
PCL6, IBM ProPrinter, EPSON PostScript3, PCL6, IBM ProPrinter, EPSON
Windows 95/98/ME/NT 4.0/
Windows 95/98/ME/NT 4.0/
2000/XP/2003
2000/XP/2003
Mac 8.6-9.2 / 10.1-10.4
External:SPX/IPX, TCP/IP,SNMP, HTTP 1.1
IEEE 1284
USB 2.0
N/A
10/100 Base TX
2 x 16 Characters without backlight
1
09/06 VERSION 2
6-3
Paper Handling Specifications

Table 3: Paper Handling Specifications
Item
Phaser 3428/D
Feeding Method
Feeding Standard
Standard Capacity
Max. Capacity
Printing
Max. Size
Min. Size
Multi-purpose tray
Capacity
Media sizes
Universal Cassette
Centre Loading
Cassette Tray - 250 sheets @ 80 gsm
Multi-purpose Tray - 50 sheets @ 80 gsm
Optional Cassette Tray - 250 sheets @ 80 gsm
550 sheets
216 x 356mm (8.5 x 14 inches)
76 x 127mm (3.0 x 5.0 inches)
50 sheets @ 80 gsm
A4, A5, A6, letter, Legal, Folio, Oficio, Executive, ISO B5, JIS
B5, 3 x 5, Monarch, No.10, DL, C5, C6
Plain paper, Transparency, Envelope, Labels, Post card, Card
stock
16-43lb (60-163 gsm)
Media type
Media weight
Standard Cassette Tray
Capacity
Media Sizes
Media types
Media weight
Optional Cassette Tray
Capacity
Media sizes
Media types
Media weight
Output Stacking
Capacity
Phaser 3428/DN
250 sheets @ 80 gsm

A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5
Plain paper
16-24lb (60-90 gsm)
250 sheets @ 80 gsm
A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5
Plain paper
16-24lb (60-90 gsm)
Face-Down
Face-Up
150 sheets @ 80 gsm

1 sheet @ 80 gsm
Duplex
Media sizes
Media types
Media weight
A4, Letter, Legal, Folio, Oficio

Plain paper
20-24lb (75 to 90 gsm)
Consumables Specifications
Table 4: Consumables Specifications
Item
Yield
Toner Cartridge
Drum
6-4
Phaser 3428/D
Phaser 3428/DN
4,000 pages @ ISO 19752 5% coverage (Standard 4,000 pages, High Yield 8000 pages)
12,000 sheets
09/06 VERSION 2
PHASER 3428
Reliability and Service

Table 5: Reliability and Service
Item
Printing volume (AMPV)
Max Monthly Duty
RDS
Phaser 3428/D
Phaser 3428/DN
2,000 sheets
75,000 sheets
Yes
Yes
Comm. Mode
Operation
Environment
Table 6: Environment
Item
Acoustic Noise Level
Power Consumption
Phaser 3428/D
Printing
Standby
Sleep
Ready
Avg.
Max/Peak
Sleep/Power off
Phaser 3428/DN
Less than 54.0 dB

Less than 39.0 dB
Background level
Less than 150W
Less than 520 W
Less than 900W
Less than 11W
Upgradable Options and CRU Information

Table 7: Upgradable Options and CRU Information
Item
Memory
Phaser 3428/D
Upgradable Quantity
Upgradable Memory Slot
Upgradable Memory Type
Second Cassette Tray Capacity

Service
Service Item Lifespan
PHASER 3428
09/06 VERSION 2
Phaser 3428/DN
32 Mb, 64 Mb, 128 Mb, 256 Mb

1 ea
100 Pin SDRAM DIMM
250 sheets
Transfer Roller: 70,000 pages
Fuser Unit: 80,000 pages
Pick-up Roller: 150,000 pages
6-5
GP 2 System Overview
Printing Path
Figure 1 Printing Path
Mechanical Components Specifications

Frame
Material: PC + ABS V0 NH-1000T
Weight: 1.0kg
Paper Feed
Paper Separation Method (while feeding): Friction Pads (Cassette Tray and MP Feeder)
Paper separating pad material: NBB 52 = 0.8 -1.2
Separating pad pressure:150gf
Driver type: Main motor gearing
Pick up roller driver: Solenoid activated
Pick up roller rubber material: EPDM + IR =1.6 or more
Paper present sensor type: Photo Sensor
Paper size sensor: None
6-6
09/06 VERSION 2
PHASER 3428
Feed roller velocity:

Cassette Tray: 127.56 183.79mm/sec.
Frame: 126.07 181.64mm/sec.
Feed Roller Material:
Cassette Tray: EPDM p12.1mm
Frame: EPDM p14.2mm
Feed Roller Driver: Solenoid activated
Transfer
The transfer process is carried out by the PTL(pre-transfer lamp) and Transfer Roller. The PTL
sends a light to the OPC drum which charges the drum surface with a low current. This improves
the transfer efficiency.
The transfer roller then transfers toner from the OPC drum to paper.
Velocity: 184.25mm/sec (Drum Velocity X 102.53%)
TR Voltage:
+1.3KV + 5% (based on 200, in accordance with media area)
-1.20KV+10% (during cleaning)
Transfer Trigger Current: 6.5 A + 5%
Transfer Efficiency: 85% or more (All environment: preferable media)
Voltage System: Voltage PWM Control System
Transfer Roller
Material: NBR FOAM ROLL
Structure: Mono layer
Resistance: 3E +07 ~ 8E +07 ohm (N/N)
Hardness: 40 +/-3% (ASKER-C)
Valid length: 224.2 +0.5/-0mm
OD:p15.0 + 0.5mm
Shaft Material: SUM -24L + Non-electrolysis Ni. Coating
Life Span: Over 70,000 sheets (in 15~30C)
Drive Assembly
The main motor assembly drives the cassette tray, MP feeder and toner cartridge.
The exit motor assembly drives the fuser, exit roller and the initial duplex feeding
The duplex motor assembly drives the duplex feeder
Motors
Spec: BLDC 55 + PM 49 Motor (2-2 Bipolar) + PM 42 Motor (2-2 Bipolar)
Pull out torque
BLDC 55: 1350 gf. cm (based on actual value) or more (1342rpm, 1.2A(rms))
PM 49: 1600 gf. cm (based on actual value) or more (714pps, 1.1A(rms))
PM 42: 600 gf. cm (based on actual value) or more (925pps, 0.9A(rms))
TORQUE MARGIN (Tp/0 Tsys):
BLDC 55: 1350/1047 gf. cm = 1.29
PM 49: 1600/809 gf. cm = 1.97
PM 42: 600/210 gf. cm = 2.85
PHASER 3428
09/06 VERSION 2
6-7
Driving Frequency: BLDC 55: 1342.6 rpm(1007 Clock)

PM 49: 892.5 rpm(714 pps)
PM 42: 1156.25 rpm(925 pps)
It is a power delivery unit by gearing:
BLDC Motor > Pickup/Feeder/Developer
PM 49 Motor > Fuser/Exit
PM 42 Motor > Duplex
Process Speed
Print speed:
28 ppm (A4)
30 ppm (LTR)
OPC drum velocity, Vp:179.7mm/sec
Unit Relative Velocity (Paper Speed)
Pickup: 206.21mm/sec, 14.75% VS OPC Vp
Feeder (Cassette Tray): 183.79mm/sec, 2.28% VS OPC Vp
Feeder (Frame): 181.64mm/sec, 1.08% VS OPC Vp
Transfer: 184.25mm/sec, 2.53% VS OPC Vp
Fuser: 179.3653mm/sec, 0.19% VS OPC Vp
Jitter
Vertical: 3 sigma 0.018 or less using Vision System
Horizontal: within 2% of partial error
Orthogonality: SPEC:+1.0mm or less
Acoustic Noise
Warming up: 49dB or less
Printing: 54dB or less
Stand-by: 39dB or less
Fuser
The fuser consists of a Halogen Lamp, Heat Roller, Pressure Roller, Thermistor and Thermostat.
It fuses toner to paper with pressure and heat to complete the printing job.
Heat Roller
The surface of the Heat Roller is heated by the Heat Lamp. As paper passes between the Heat
roller and Pressure roller, toner is melted and fused permanently onto the paper. The surface of
the roller is coated with Teflon. This ensures that toner does not adhere to the roller surface.
Pressure roller
The Pressure Roller is mounted under the heat roller and is electrically conductive. The pressure
roller is made of a silicon resin, and the surface of the roller is coated with Teflon. This ensures
that toner does not adhere to the roller surface.
Temperature Control Device (Thermostat)
The thermostat is a temperature sensing device, which cuts off the power to the heat lamp to prevent damage to the printer if the heat roller overheats.
Temperature Sensor (Thermistor)
6-8
09/06 VERSION 2
PHASER 3428
The thermistor detects the surface temperature of the heat roller. This is needed to regulate the
temperature of the printer.
Safety Features
To prevent overheating
1st protection device: Hardware stops when printer is overheated
2nd protection device: Software system stops when printer is overheated
3rd protection device: Thermostat cuts off power to the lamp.
Safety device
Fuser power is cut off when the front cover is opened
LSU power is cut off when the front cover is opened
The temperature of the fuser cover's surface is maintained at less than 80C to protect the
user and a caution label is attached where the customer can see it easily when the rear
cover assembly is opened.
LSU (Laser Scanning Unit)
The LSU unit is controlled by a video controller. It scans video data received from video controller
with a laser beam by using the rotation principle of the polygon mirror to create the latent image
on the OPC drum. It is the core part of LBP.
The OPC drum rotates at the same speed as the paper feeding speed. It creates a HSYNC signal
and sends it to the engine when the laser beam of the LSU reaches the end of the polygon mirror.
The engine detects the HSYNC signal and then arranges the vertical line of the image on paper.
After detecting the HSYNC signal, the image data is sent to the LSU to arrange the margin on the
paper. Each side of the polygon mirror represents one line of scanned data.
Table 8: LSU Specifications
Resolution
Spot size
Laser Property
f Property
PHASER 3428
Real 600 dpi

Main
75 +20/-20 m
Sub
85 +25/-25 m
Variation
40m /50 m
Wavelength
Power
785 +10/-15nm
0.33mW + 0.02mW
Vignetting
Min 80%
Magnification error
Max 0.7%
Partial Magnification error
Max 1.5%
09/06 VERSION 2
main direction x sub direction

-beam diameter at the level
of 1/e2 of intensity
-at the spot location of 0,
+/-100mm of image height
main/sub, within image
height of +100 ~ -100mm
at 25c
at the centre of image on
the focal plane, with stationary condition, power
supplied at DC 5 volt
spot power variation within
image height of
+100 ~ -100mm
based on printable area:
216mm
based on 2.54mm width
within the printable area:
216mm
6-9

Beam position
Scan line property
Sync. Property
Pitch error
Unit assembly state

Motor
Mirror
Jitter
Motor driver
Scanning property
Environment
Use
6-10
Deviation of main scanning

Deviation of sub scanning
Bow
Skew
Position
+ 1.0 mm
+ 1.0 mm
Max 1mm
Max 1mm
136.7 + 1.0 mm
Pulse width
Min 5.0 sec
Neighbour line
Max 10 m
Within 6 lines
Max 20 m
Control
Direction of rotation
Rotational speed
5
PWM control
31836.6 rpm
Rising time
Max 6.0 sex
Facet number
Inner diameter
LF
RF
Supply voltage
4 faces
p14.14mm
Max 0.030%
Max 0.020%
24V + 10%
Starting current
Running current
Max 2.0 A
Max 1.0A
Effective scanning width

Scanning frequency
216mm
2,122.44Hz
Scanning dot
1 dot ON time
5,102 dots
53.86 ns
Scanning effect
Video freq.
Process speed
Acoustical noise
58.3%
18.5648 MHz
179.7 mm/s
45dB
Temperature
Humidity
+10~+50C
30%~80%
09/06 VERSION 2
in the centre of image

with image height
+100 ~ -100mm
distance from the synchronization position to the
image
pulse width of synchronization
Pitch error in the sub scanning direction within image
height of +105 ~ -105mm
range
within image height of
+105 ~ -105mm range
external clock (TTL pulse)
CCW
normal rotational speed
(30ppm)
time to stable rotational
speed
within image height of

+105 ~ -105mm range
required voltage for activating the polygon motor
required for acceleration
required current to stable
rotational speed
one line scanning frequency
time interval from falling
0.9VH to rising again
0.9VH
frequency of video data
Drum speed
in normal operation conditions, measuring at 1m horizontal, 0.75m vertical
apart
PHASER 3428

Preservation
Temperature
Humidity
-20C~+60C
10~90%
Toner Cartridge
Figure 2 Toner Cartridge Layout

The OPC unit consists of the OPC drum and charging roller while the developer unit consists of
the toner cartridge, supply roller, developing roller and blade.
Developing Method: Non magnetic single element contacting method
Toner: Non magnetic single element shatter type toner
Charging capacity: -39.1 + 3 C/g (KAO meas. method)
Average OD: 8.0 + 0.5 m (Toner)
Toner Qty:85gf/140gf (4k/8k)
The life span of toner:4k/8k sheets (ISO 19752 5% Pattern / A4 Standard)
Toner Residual Sensor: Dot count with CRUM (Customer Replaceable Unit Monitor)
PHASER 3428
09/06 VERSION 2
6-11
Developer Roller
Roller type: conductive elastic roller
Rotary Speed: 203.06 mm/sec
Roller Bias: -220V ~ -400 + 20V
Structure: Mono layer
Resistance: 1.0E+03~ 1.5E+06 ohm (N/N Condition)
Hardness: 52 + 5
Valid Length: 228 mm
OD: p14.07 mm + 0.05
Shaft material: SUS 303
Surface roughness (Ra): Ra 2.0 ~ 2.5 m (Circular-direction)
Friction coefficient (u): 0.1 ~ 0.5 (70gf, 50mm/min, OHP (3M,#CG3300))
Life: 8,000 sheets or more
Supply Roller
Rotary Speed:131.98 mm/sec
Roller Bias: -370V~-550V
Control Type: Bias
Roller material: Silicone Sponge
Structure: Closed cell
Resistance: 0.6E+06 ~ 3.0E+06 ohm (N/N cond.)
Hardness: 16 ~ 25 (Asker "C")
Valid Length: 218 mm
OD: p11.2 + 0.1 mm
Shaft material: SUM 24L Non-electrolysis Ni. Coating
Shaft OD: p6 mm + 0 / -0.05
Driver: Gear Driver (in the opposing direction of the D/R)
Sponge Density: 0.45 + 0.1 g/m2
Life: 8,000 sheets or more
REGULATING BLADE
Type: Regulating toner layer by pressure
Material: SUS 301 1/2 H CSP t0.08
Valid length: 228mm
Voltage -420V ~ -600V
Regulating edge R value: 0.3 + 0.02mm
Pressure: 42 gf/cm
6-12
09/06 VERSION 2
PHASER 3428
CHARGING PORTION
Type: Conductive Roller Contact-Charge
Rotary Velocity:179.7 mm/sec
Surface potential: -760 + 70V (based on OPC, N/N cond.)
Residual potential: -130 V or less (initial)
Control Type: Bias PWM Control
Roller material: Conductive elastic roller (Conductive NBR + SBR)
Structure: Mono layer (Surface UV process)
Resistance: 0.75E+06 ~ 5.0E+06 ohm (N/N cond.)
Hardness: 50 + 3 (Asker A)
Length: 230 mm
OD: p12.0 + 0.05 mm
Shaft Material: SUM-24L + Non-electrolysis Ni Coating
Shaft OD: p6 + 0 / -0.05 mm
Driver: Gear Driver
Pressure: Left:300 gf / Right:350 gf
Roller surface roughness: Ra 1.8 um or less (shaft direction)
Roller life: 8,000 sheets or more
Roler voltage: -1.25 ~ -1.70kV
Engine H/W Specifications

Main PBA
The Main PBA is functions as the bus control, I/O handling, driver, and PC interface. The main
PBA sends the Current Image of Video data to the LSU and manages the conduct of Electrophotography for printing.
PHASER 3428
09/06 VERSION 2
6-13
Asic(SPGPv3) Block Diagram
Figure 3 Asic(SPGPv3) Block Diagram
6-14
09/06 VERSION 2
PHASER 3428
Asic(SPGPv3) Specifications
CPU Core: ARM1020E
32KB instruction cache and 32KB data cache
Operating Frequency
CPU Core: over 300MHz
System Bus: 100MHz
SDRAMC
32Bits Only, 100MHz
5 Banks (Up to 128MB per Bank)
ROMC
4 Banks (Up to 16MB per Bank)
IOC
6 Banks (Up to 16MB per Bank
DMAC
4 Channels
HPVC
Dual/Single Beam
LVDS Pad(VDO, HSYNC)
UART
5 Channels (1 Channel Support DMA Operation)
PCI Controller
32Bits, 33/66MHz
PCI Local Bus Specification rev2.2 Complaint
Host / Agent Mode (Support 4 Devices in Host Mode)
NAND Flash Controller
8/16Bits, H/W EEC Generation
Auto Boot Mode (Using Internal SRAM, 4KB)
MAC
10M/100Mbps
Full IEEE 802.3 Compatibility
Engine Controller
LSU Interface Unit
Step Motor: 2 Channels
PWM: 8 Channels
ADC: 6 Channels
I2C Controller
I2C(S-BUS) Slave Device Support(I2C Version 2.1)
RTC
RTC Core Voltage: 3V
PLL
3 PLL: MAIN, PCI, PVC
PHASER 3428
09/06 VERSION 2
6-15
Memory
Flash Memory stores the System Program and downloads it through the PC Interface.
Capacity: 32Mb (NAND Flash)
Random Access Time: 10 us (Max)
Serial Page Access Time: 50ns (Min)
DRAM: Used as Swath Buffer, System Working Memory Area, etc. when printing. Stores
Fonts list which is then compressed into Flash memory on DRAM and used as a PCL font.
Capacity:
Phaser 3428/D: 32Mb(Basic), up to 288Mb (optional)
Phaser 3428/DN: 64Mb(Basic), up to 320Mbyte (optional)
Type: SDRAM 100MHz/133MHz, 16bit
Sensors
Paper Empty Sensor
The Paper empty sensor on the HVPS detects whether the cassette tray is stocked or empty.
MP Sensor
The Paper empty sensor on the HVPS detects whether the MP tray is stocked or empty.
Paper Feed Sensor
When paper passes the feed sensor actuator, it emits a signal notifying the paper feeding state to
the CPU.
Within 1 sec, if the feed sensor does not detect paper after being fed, paper Jam0 occurs.
Paper Exit Sensing
The paper exit sensor detects whether paper has exited the printer.
Cover Open Sensing
The Cover open sensor is located on the HVPS. When the front cover is opened, the +24V supply,
is cut off.
Toner Cartridge Sensing
The CRUM detects the presence of a developer. If the developer is mounted, the sub-CRUM can
read the information from the toner cartridge by contact with the CRUM involved in the toner cartridge. If the information of the toner cartridge is invalid, the LCD will display an error message.
SMPS and HVPS

The SMPS supplies DC Power throughout the printer. It receives 110V/220V and converts it to
+5VDC and +24VDC to supply power to components. The HVPS board receives +24V and generates high voltage for the THV/MHV/Supply/Dev and supplies it to the developer, toner cartridge
and transfer roller.
6-16
09/06 VERSION 2
PHASER 3428
HVPS (High Voltage Power Supply)

Transfer High Voltage (THV+)
Input Voltage: 24 V DC +/-15%
Output Voltage:
MAX +5.0KV + 5%,(Duty Variable, no loading)
->1.2KV + 15% (during cleaning, 200 Mega-ohm)
Output Voltage Trigger: 6.5A
Input contrast of the Voltage stability degree:under + 5% (fluctuating input 21.6V~26.4V)
Loading contrast: + 5% or less
Output Voltage Rising Time: 100 ms Max
Output Voltage Falling Time: 100 ms Max
Fluctuating transfer voltage with environmental various: +650 V(Duty 10%) ~ 5 KV (Duty
90%)
Environment Recognition Control Method: The THV-PWM ACTIVE is a transfer active signal.
It detects the resistance by recognizing the voltage value.
Output Voltage Control Method: Transfer Output Voltage is outputted and controlled by
changing Duty of THV/PWM Signal.
10% Duty: +650V
90% Duty: +5KV + 5%
Charge Voltage (MHV)
Input Voltage: 24 V DC +15%
Output Voltage: -1.3KV ~ -1.8KV DC + 50V
Output Loading range: 30 ~ 1000 Mega-ohm
Output Control Signal(MHV-PWM): CPU is HV output when PWM is Low
Cleaning Voltage (THV-)
The (+) Transfer Voltage is not generated because the THV PWM is high controlled.
The (-) Transfer Voltage is generated because the THV-Enable Signal is low controlled.
The output fluctuation range is large because there is no Feedback control.
Developing Voltage (DEV)
Input Voltage: 24 V DC + 15%
Output Voltage: -200V ~ -600V DC + 20 V
Output Voltage Fluctuation range: PWM Control
Input contrast of the output stability degree: + 5% or less
Output Control Signal (BIAS-PWM): the CPU output is a HV output when PWM is low.
PHASER 3428
09/06 VERSION 2
6-17
Supply
Output Voltage: -400 V ~ -800V DC + 50 V(ZENER using, DEV)
Input contrast of the output stability degree: under + 5%
Output Control Signal (BIAS-PWM): the CPU is a HV output when PWM is low.
SMPS (Switching Mode Power Supply)

The SMPS supplies voltage throughout the entire printer. It is assembled by an independent module, so it is possible common usage. It consists of the SMPS, which supplies the DC power to drive
the system and the AC heater control,which supplies power to the fuser. The SMPS has two output channels which are +5V and +24V.
Input Rated Voltage:
AC 220V ~ 240V
AC 110V ~ 127V
Input Voltage fluctuating range:
220V:AC 198V ~ 264V
110V:AC 99V ~ 135V
Rated Frequency: 50/60 Hz
Frequency Fluctuating range: 47 ~ 63 Hz
Input Current: Under 4.0A / 2.0A
Table 9:
No.
Item
1
2
Channel Name
Connector Pin
3
4
5
6
7
8
9
Rated output
Max. output current
Peak loading current
Ripple noise voltage
Maximum output
Peak output
Protection for loading shortage or
overflowing current
6-18
CH1
+5V
CON 35V Pin 11,13,15
GND pin:12,14, 16
+5V + 5% (4.75 ~ 5.25V)
3A
3.6A
100mVp-p
15W
18W
Shutdown or fuse protection
09/06 VERSION 2
CH2
Remark
+24V
CON 324V pin:3,5,7,9
GND pin:4,6,8,10
+24V + 10% (21.6~26.4V)
4.4A
5.3A
Under 500mVp-p
105.6W
127.2W
Shutdown or output voltage
drop
1ms
1ms
PHASER 3428
Power Consumption
Table 10:
1
2
3
Stand-by
Printing
Sleep-mode
Less than 150W

Less than 520W
Less than 11W
Length of Power Cord: 1830 + 50mm

Insulating Resistance: 100 Mega-ohm or more (at DC 500V)
Leaking Current: under 3.5mA
Rising Time: within 2 sec
Falling Time: over 20ms
Environment condition
Operating temperature range: 0c ~ 40c
Maintaining temperature range: -25c ~ 85c
Preserving Humidity Condition: 30% ~ 90% RH
Operating atmospheric pressure range: 1atm
EMI Requirement: CISPR,FCC, CE, MIC, C-Tick
Safety Requirement: IEC950, UL1950, CSA950, C-UL, NOM, TUV, Semko, Nemko, iK, CB,
CCC(CCIB), GOST, EPA, Power Save
Fuser AC Control Power

The fuser is supplied with AC power which controls a Triac, a semiconductor switch. The AC power will activate the Triac whenever it receives the specified signals from the engine. When the
HEATER ON signal is emitted from the engine, the Photo Triac (PC501 LED) then receives and
flashes the voltage. The Triac receives the flashed voltage. The AC current then flows in the coil,
and heat is occurs.
Engine F/W Process Description

Feeding
The drive of the pickup roller in the cassette tray is controlled by a solenoid. The switching of the
solenoid is controlled by the general output port or the external output port.
Transfer
The charge voltage, developer voltage and the transfer voltage are controlled by a PWM (Pulse
Width Modulation). Each output voltage is varies due to PWM duty. The transfer voltage emitted
when paper passes the transfer roller is determined by environment recognition. The resistance
value of the transfer roller changes due to the surrounding environment of the set. The voltage
value which also varies due to the environment, is changed through an AD converter.
PHASER 3428
09/06 VERSION 2
6-19
Fusing
The temperature change of the heat rollers surface varies with the resistance value through the
thermistor. The resistance value determines how much voltage will be converted into heat to raise
the temperature of the fuser. If the value measured by the thermistor is out of controlling range,
one of the errors below may occur:
Table 11: Fuser Errors
Error
Open Heat Error
Over Heat Error
Low Heat Error
Temperature Control Concept

90c below for 45 sec during Warm up
230c over for 10 sec
Standby:130 c below for 10 sec
Printing: 35c below for 7 sec at consecutive 2 page printing
Open Heat Error

This error occurs when a specified temperature is not reached during the warm up process. When
this happens, the engine stops all functions and processes. The engine then informs the error status to the main system. An error message is then displayed on the LCD or LED which informs the
user.
Recovery is performed automatically. Maximum heat is supplied to the fuser and a second reading
is taken. When the specified temperature is reached, the printer resumes operation as normal.
Low Heat Error
This error occurs when the temperature is lower than the specified temperature during stand-by,
printing or warm-up mode. When this happens, the engine stops all functions and processes. The
engine then informs the error status to the main system. An error message is then displayed on
the LCD or LED which informs the user.
Recovery is performed automatically. Maximum heat is supplied to the fuser and a second reading
is taken. When the specified temperature is reached, the printer resumes operation as normal.
Over Heat Error
This error occurs whenever the printer temperature is higher than specified. When this happens,
the engine stops all functions and processes. The engine then informs the error status to the main
system. An error message is then displayed on the LCD or LED which informs the user.
Recovery is performed automatically. The heat supply is cut off to the fuser and a second reading
is taken. When the temperature is a degree below the specified temperature, printer resumes operation as normal.
6-20
09/06 VERSION 2
PHASER 3428
LSU
LSU receives the image data from PVC or HPVC and makes a latent image on the OPC surface.
It uses the dual beam, LD1 and LD2. But the control method of them is the same.
Compared to the single beam, the dual beam has the half of a single beam LSU frequency.
Errors related to LSU are as follows:.
Table 12: LSU Errors
Trouble
Polygon Motor Error
Hsync Error
Failure Analysis
No steady rotation of Polygon Motor
In spite of steady rotation of Polygon Motor, There is no generation of
the Hsync signal
By LReady:
When the printing starts, the engine drives the polygon motor of the LSU. If the motor is
not in a ready status after a specified time has elapsed, the engine flags the error. After
the error is flagged, the engine stops all functions and keeps the error state. The engine
then reports the error status to the main system. The error message is then displayed on
the LCD notifying the user.
By Hsync:
When the polygon motor is ready, the LSU sends out a signal called Hsync which is used
to synchronize each image line. If the engine does not detect consecutive signals for a
fixed time, the engine flags a Hsync error. If this happens, the engine stops all functions
and keeps the error state. The engine then reports the error status to the main system.
The error message is then displayed on the LCD notifying the user.
LSU Error Recovery:
If the LReady or Hsync error happens, the paper exits out beforehand. The engine mode
is changed to recovery mode and the engine informs the main system of the engine
mode. And the engine checks the LSU error. If the error does not occur, the printing job
will be proceeding.
PHASER 3428
09/06 VERSION 2
6-21
S/W Descriptions
Overview
The software of the Phaser 3428 system is constructed with:
1. Host software - the application software which operates in Windows and Web Environments.
2. Firmware - An embedded software which controls the printing job.
Architecture
Figure 4 Architecture Diagram

Host Software
1. Driver - Translates received documents to a printing command language. The data is then
transfered onto the spooler.
2. Stand-alone applications - DMS(Document Management System), RCP(Remote Control
Panel), Printer Status Monitor, Network Management in Window system,
3. Web-based-Application - Offers the same functions as stand-alone applications and
RDC(Remote Diagnosis Control) in Web environment.
Firmware
1. Application (Emulation) - Translates data received from the Host to a printing command language (PCL, PS, GDI, etc.).
2. Kernel - Controls and manages the whole procedure including control flow and printing jobs
before processing the data to the printer engine.
6-22
09/06 VERSION 2
PHASER 3428
Data and Control Flow
Figure 5 Data and Control Flow

Printing interfaces
(1) Parallel or USB Port
During the start of the printing process, the document is converted into PCL string or compressed
GDI bit-map data. The printer driver translates all the graphic data and sends it to the host spooler.
The spooler then directs the data stream to the printer via a parallel or USB port. The printer kernel
receives this data and selects a suitable emulation to process it. When emulation has ended, the
kernel sends the output data to the printer engine using a printer video controller (LSU clock)
which then continues to the developing process.
(2) Network Interface Card
During the start of the printing process, the document is converted into PCL string or compressed
GDI bit-map data. The printer driver translates all the graphic data and sends it to the host spooler.
The network port monitor receives data from the spooler and directs a data stream from the Network Interface Card to the printer kernel. The printer kernel receives this data and selects a suitable emulation to process it. When emulation has ended, the kernel sends the output data to the
printer engine using a printer video controller (LSU clock) which then continues to the developing
process.
PHASER 3428
09/06 VERSION 2
6-23
GP 3 Operation Panel Overview
Button
1. Stop
2. Back / Return
3. Status LED
4. Menu
5. LCD Display
6. Up Arrow
7. OK
8. Down Arrow
6-24
Function
To cancel an operation at any time.
To return to a previous menu.
Displays the current status of the printer. Refer to 1 Initial Checks
RAP.
To enter menu mode.
Displays the printer status, error messages and menu.
To scroll up through selections.
To confirm a selection.
To scroll down through selections.
09/06 VERSION 2
PHASER 3428
GP 4 User Menu
Table 1 shows the map of User settings available in the User mode. Full descriptions of these settings can be found in the user guide.
Settings
Information
This option allows the user to make prints of demo pages, menu maps and printer information. To
access this option, press the menu button and use the arrow buttons to scroll through the menu
until Information appears on the display. Press the OK button and then use the arrow buttons
again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
Layout
This option allows the user to select different types of copying layouts. To access this option, press
the menu button and use the arrow buttons to scroll through the menu until Layout appears on
the display. Press the OK button and then use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press
Back/Return.
Paper
This option allows the user to select the type of paper used, paper size, number of copies and tray
usage. To access this option, press the menu button and use the arrow buttons to scroll through
the menu until Paper appears on the display. Press the OK button and then use the arrow buttons
again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
Graphic
This option allows the user to adjust the print quality. To access this option, press the menu button
and use the arrow buttons to scroll through the menu until Graphic appears on the display. Press
the OK button and then use the arrow buttons again to scroll between the options available. Press
the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
System setup
This option allows the user to set the menu language, power save times, toner save settings and
run maintenance jobs. To access this option, press the menu button and use the arrow buttons to
scroll through the menu until System Setup appears on the display. Press the OK button and then
use the arrow buttons again to scroll between the options available. Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
PHASER 3428
09/06 VERSION 2
6-25
Emulation
This option allows the user to change the printer language settings. To access this option, press
the menu button and use the arrow buttons to scroll through the menu until Emulation appears
on the display. Press the OK button and then use the arrow buttons again to scroll between the
options available. Press the OK button to confirm selection. Or, to return to standby mode, press
Back/Return.
Network (Phaser 3428/DN only)
This option allows the user to change the network settings. To access this option, press the menu
button and use the arrow buttons to scroll through the menu until Network appears on the display.
Press the OK button and then use the arrow buttons again to scroll between the options available.
Press the OK button to confirm selection. Or, to return to standby mode, press Back/Return.
Table 1: User Menu
Level 1
Level 2
Information Menu Map

W X
Configuration
Demo Page
PCL Font List
PS3 Font List
(Phaser 3428/DN
only)
EPSON Font
Layout
Orientation
W X
Simplex Margin
Level 3
Print
Print
Print
Print
Print
Yes / No
Yes / No
Yes / No
Yes / No
Yes / No
Print
Portrait
Landscape
Top Margin
Yes / No
Duplex Margin
6-26
Level 5
[0-250]mm
(0-9.9 inch)
[0-164]mm
(0-6.5 inch)
Left Margin
Duplex
Level 4
Off
Long Edge
Short Edge
Top Margin
Left Margin
Short Binding
Long Binding
[0.0-9.9]mm
[0.0-9.9]mm
[0-22]mm
[0-22]mm
09/06 VERSION 2
PHASER 3428
Table 1: User Menu

Level 1
Paper
W X
Level 2
Copies
Paper Size
Paper Type
Paper Source
Tray Chaining
Graphic
W X
Resolution
Darkness
Image Enhance
System
Setup
Language
W X
Power Save
Auto continue
Altitude Adj.
Auto CR
Job Timeout
Toner Save
Maintenance
Clear Settings
PHASER 3428
Level 3
Level 4
Level 5
[1-999]:1
A4/A5/A6/JIS B5/ISO B5/Letter/Legal/Executive/No.10
Env./Monarch Env./DL Env./
C5 Env./US Folio/Oficio/Custom Paper
Plain Paper/ Bond/ Transparency / Envelope / Labels /
Cardstock / Preprinted /
Color Paper / Cotton Paper /
Recycled / Archive / Thick /
thin
Auto
Tray 1
Tray 2 (If available)
MP Tray
Manual Tray
Off
On
600dpi-Normal
1200dpi-Best
Normal
Light
Dark
Normal
Text Enhance
English / French / Spanish /
Portuguese B. / German /
Italian / Dutch / Russian/
Polish/Hungarian/Czech/
Turkish
5 / 10 / 15 / 30 / 60 / 120 min
Off
On
Plain
High
LF
LF+CR
[0-1800]sec:15
On / Off
Clean Drum
Clean Fuser
Clear Empty MSG
Supplies Life
Yes / No
09/06 VERSION 2
6-27
Table 1: User Menu

Level 1
Emulation
W X
Level 2
Emulation Type
Setup
Level 3
Auto
PCL
Postscript
EPSON
IBM ProPrint
HEXDUMP
PCL
Level 4
Typeface
Symbol
PostScript (Phaser 3428/DN

only)
EPSON
Courier
Pitch
Lines
Print PS Error
Font
Character Set
Character Tab.
Pitch
LPI
Auto Wrap
Network
(Phaser
3428/DN
only)
TCP/IP
DHCP
BOOTP
Static
Ethernet Speed
Clear Setting
Network Info
6-28
PCL 1-54
PC8 * / PC8DN / PC850 /
PC852 / PC8TK / CYRILLC /
PCCYRIL / GREEK /
ARABIC8 / WIN ARABIC /
PC869 / FARSI / ISO ARABIC / PC737 / ROMAN 8 /
DESKTOP / ISO L/1/2/5/6 /
MCT EXT / MATH 8 /
MSPUBL / BIFONT /
PSMATH / PSTEXT / VNINTL
/ VNMATH / VNUS / WINL30
/ WINL 1/2/5/ WINBALT /
LEGAL / ISO 4/6/11/15/17/
21/60/69 / PC775/1004
Regular/Dark
0.44-99.99
[5-128]:64
On/Off
SANSERIF/ROMAN
USA/FRANCE/GERMANY/
UK/DENMARK1/SWEDEN/
ITALY/SPAIN!/JAPAN/NORWAY/DENMARK2/SPAIN2/
LATIN
ITALIC / PC437US / PC850
10 / 12 / 17.14 / 20
6/8
Off / On
IP Address /
Subnet Mask /
Gateway
W X
EtherTalk
Netware
Level 5
Off / On
Auto / 802.2 / 802.3 / Ethernet II / SNAP / Off
Auto / 10M Half / 10M Full /
100M Half / 100M Full
Clear
Print
Yes / No
Yes / No
09/06 VERSION 2
PHASER 3428
GP 5 Self Diagnostic Mode

The Self Diagnostic Mode supplies useful functions to check various parts of the engine. It tests
the condition of each device and displays the result of the test on the LCD.
To enter the Self Diagnostic mode:
Press Menu > Stop > Down > Back > Enter > Up in sequence (the buttons must be pressed within
a time limit of 2 seconds). The LCD will display 'Self Diagnostic Mode'.
To enter a lower menu (Sub menu) Press the Enter key.
To exit into an upper menu Press the Back key.
To return to the user menu Press the Stop key.
Diagnostics
Table 1: Self Diagnostic Mode
Main menu
0. Cover Status
1. Sensor Status
2. Motor Test
3. Fan Test
4. Clutch / Sol
5. Fuser Ctrl
6. LSU Control
PHASER 3428
Engine Test
Front Cover (PL 2)
Fuser Door (PL 2)
Regi Sensor (PL 7)
T1 Feed Sensor (PL 7)
Exit Sensor (PL 13)
DJam1 Sensor (PL 7)
Bypass Empty (PL 9)
T1 Paper Empty (PL 6)
T2 Paper Empty
Main Mtr. Nor. (PL 10)
Main Mtr. Slow (PL 10)
Exit Motor Fwd. (PL 11)
Exit Mtr Bwd. (PL 11)
Duplex Mtr Fwd (PL 1)
Duplex Mtr. Bwd (PL 1)
T2 Feed Motor
Fuser Fan (PL 1)
Duplex Fan (PL 1)
T1 P-up Clutch (PL 7)
T2 P-up Clutch
Bypass Clutch (PL 9)
Regi Clutch (PL 7)
Temp Control (PL 13)
Fuser Temp. A (PL 13)
LD Power 1 (PL 1)
LSU Motor (PL 1)
LSU Motor Rdy (PL 1)
LSU Hsync (PL 1)
Remarks
On / Off
On / Off
Without paper / With paper
Empty / Present
Empty / Present
Empty / Present
On / Off
On / Off
On / Off
On / Off
On / Off
On / Off
On /Off
On / Off
On / Off
On / Off
On / Off
On / Off
On / Off
On / Off
[XXX}
On / Off
On / Off
On / Off
On / Off
09/06 VERSION 2
6-29
Table 1: Self Diagnostic Mode

Main menu
7. DEV Control
6-30
Engine Test
THV Plus Bias (PL 1)
THV Minus Bias (PL 1)
Dev Bias (PL 1)
MHV Bias (PL 1)
Remarks
On / Off
On / Off
On / Off
On / Off
09/06 VERSION 2
PHASER 3428
GP 6 Clearing Paper Jams

Clearing Paper Jams
When a paper jam occurs, "Paper Jam" appears on the display. Refer to the table below to locate
and clear the paper jam.
Table 1: Paper Jam Error Locations
Error message
Paper jam 0
Open/close door
Paper jam 1
Open / close door
Paper jam 2
Check inside
Duplex Jam 0
Check inside
Duplex Jam 1
Open/Close Door
Location of problem
In the paper feed area.
Around the toner cartridge
In the fuser area or around the toner cartridge.
In the duplex area
In the duplex area
To avoid tearing the paper, pull the jammed paper out carefully. Follow the steps below to clear
jams.
In the Paper Feed Area
1. Pull the paper tray open, Figure 1.
Figure 1
PHASER 3428
09/06 VERSION 2
6-31
2. Remove the jammed paper by gently pulling it straight out, Figure 2. Make sure all the paper
is properly aligned in Tray 1. If there is any resistance and the paper does not move when you
pull or if you cannot see the paper in this area, go to the section Around the Toner Cartridge.
Figure 2
3. Insert the paper tray into the machine until it snaps into place. Printing automatically resumes.
In tray 2
1. Pull tray 2 open.
2. Remove the jammed paper from the printer, Figure 3. If paper cannot be removed when
pulled, go to step 3.
Figure 3
3. Pull tray 1 open halfway.
6-32
09/06 VERSION 2
PHASER 3428
4. Pull the paper vertically, Figure 4.
Figure 4
5. Insert the cassette tray into the machine until it snaps into place. Printing automatically
resumes.
In the MP tray
1. If the paper does not feed properly into the machine, pull the paper out of the printer, Figure
5.
Figure 5
2. Open and close the front cover to resume printing.
PHASER 3428
09/06 VERSION 2
6-33
Around the Toner Cartridge

1. Open the front cover and lightly push down on the cartridge then pull to take it out, Figure 6.
Figure 6
2. Remove the jammed paper by gently pulling it straight out, Figure 7.
Figure 7
3. Replace the toner cartridge and close the front cover. Printing automatically resumes.
In the Paper Exit Area
1. Open and close the front cover. The paper will automatically be ejected from the printer.
2. Gently pull the paper out of the output tray, Figure 8. If the jammed paper is not visible or is
difficult to pull out, go to step 3.
Figure 8
3. Open rear cover.
6-34
09/06 VERSION 2
PHASER 3428
4. If the jammed paper is visible, depress the pressure lever on both sides and remove paper,
Figure 9. If the paper is still not visible, go to step 5.
Figure 9
5. Release the blue strap and the rear cover stopper. Fully open the rear cover, Figure 10.
Figure 10
6. Unfold the duplex guide, Figure 11.
Figure 11
PHASER 3428
09/06 VERSION 2
6-35
7. Push the fuser lever from left to right and open the fuser door, Figure 12.
CAUTION
The fuser area is hot. Take care when removing paper from the machine.
Figure 12
8. Pull the jammed paper out. If the paper is difficult to remove, depress the pressure lever on
both sides to ease the removal of the paper, Figure 13.
Figure 13
9. Return lever, door, stopper and guide to their original positions.
10. Close the rear cover. Printing resumes automatically.
6-36
09/06 VERSION 2
PHASER 3428
In the duplex unit

Note: Make sure the duplex unit is installed correctly. Incorrect installation will result paper jams.
Duplex Jam 0
1. Remove the duplex unit from the printer, Figure 14.
Figure 14
2. Remove the jammed paper from the duplex unit, Figure 15.
Figure 15
3. If the jammed paper is not in the duplex unit, check the bottom of the printer, Figure 16.
Figure 16
PHASER 3428
09/06 VERSION 2
6-37
Duplex jam 1
1. Open the rear cover
2. Unfold the duplex guide, Figure 17.
Figure 17
3. Remove the jammed paper, Figure 18.
Figure 18
Tips for avoiding paper jams
Using correct media types will prevent paper jams from happening
Ensure paper guides are positioned correctly
Do not overload tray
Flex or fan paper before loading
Do not remove paper from the tray while machine is printing
Do not use creased, damp or highly curled paper
Do not mix paper types in a tray
6-38
09/06 VERSION 2
PHASER 3428
If paper jams occur frequently when using A5 sized paper, load the paper with the long edge facing the front, Figure 19. Remember to set the page orientation to be rotated by 90 degrees in the
printer properties window.
Figure 19
PHASER 3428
09/06 VERSION 2
6-39
GP 7 Download & Reset F/W

Table 1: Download & Reset F/W
Firmware downloading methods
Normal Downloading
method
LED Panel
LCD Panel
Boot Download Method
LED Panel
LCD Panel
Reset method
LED Panel
LCD Panel
6-40
1. In Dos, type "Usblist2 [Rom file name]" then press

Enter.
2. The status LED will blink slowly.
3. When download is complete, the printer will automatically reboot and the warm up process will begin.
1. In Dos, type "Usblist2 [Rom file name]" then press
Enter.
2. The LCD will prompt a "Flash Upgrade..." message.
3. The LCD will then display a "Update Image Please
Wait..." message.
4. When download is complete, the printer will be automatically reboot and the warm up process will begin.
1. Power on the Printer while simultaneously pressing
the Stop key.
2. In Dos, type "Usblist2 [Rom file name]"and press
Enter.
3. The status LED will blink slowly.
4. When download is complete, the printer will automatically reboot and the warm up process will begin.
1. Power on the Printer while simultaneously pressing
the Stop key.
2. Press the Stop key when the message "Download
Mode Press Stop key" is prompt.
3.Verify the message "Download Mode Please send
IMG..."
4. When the message Download Mode Please send
IMG... is displayed, type "Usblist2 [Rom file name]" in
DOS and Press Enter
5. A "Update Image Please Wait..."message will be
displayed.
6.When download is complete, the printer will automatically reboot and the warm up process will begin.
1. The LCD will display a "Update Image Please
Wait..." message.
2. The LED status will blink slowly. When the LED status begins to blink faster, print out a configuration
page.
3. Check the OS version and total page value is "0"
4. Manually reboot the printer.
1. The LCD will display a "Update Image Please
Wait..." message.
2.When the LCD displays a Ready message, print
out a configuration page.
3. Check the OS version and total page value is "0"
4. Manually reboot the printer.
09/06 VERSION 2
PHASER 3428
GP 8 Consumables and Replacement Parts

The cycle period outlined below is a general guideline for maintenance. The example list is for an
average usage of 50 transmitted and received documents per day. Environmental conditions and
actual use will vary these factors. The cycle period given below is for reference only.
Table 1: CRU Lifespans
Replacement Cycle
Pickup Roller
Transfer Roller
Fuser
Toner Cartridge
PHASER 3428
150,000 pages
70,000 pages
80,000 pages
Original 4,000 pages
09/06 VERSION 2
Replacement 8,000 pages
6-41
GP 9 Tools
The following tools are recommended.
DVM (Digital Volt Meter)
Standard: Indicates more than 3 digits.
Driver
Standard: "-" type, "+" type (M3 long, M3
short, M2 long, M2 short).
Cleaning Equipment
Standard: An IPA (Isopropyl Alcohol) dry wipe tissue or
a gentle neutral detergent and lint-free cloth.
Vacuum Cleaner
Spring Hook
Standard: For general use
Tweezers
Standard: For general home use, small type.
Software (Driver) installation CD ROM

Cotton Swab
Standard: For general home use, for medical
service.
6-42
09/06 VERSION 2
PHASER 3428
GP 10 Acronyms and Abbreviations

The table below explains the abbreviations and acronyms used in this service manual. Where abbreviations or acronyms are used in the text please refer to this table.
Table 1: Acronyms and Abbreviations
Abbreviations
AP
AC
APC
ASIC
BIOS
BLDC
CN
CON
CPU
dB
dbA
dBM
DC
DCU
DPI
DRAM
DVM
ECP
EDC
EEPROM
EMI
EP
EPP
FPOT
F/W
GDI
GND
HBP
HDD
H/H
HV
HVPS
I/F
I/O
IC
IDE
IEEE
IPA
IPM
PHASER 3428
Explanation
Access Point
Alternating Current
Auto Power Control
Application Specific Integrated Circuit
Basic Input Output System
Brush-less Direct Current
connector
connector
Central Processing Unit
decibel
decibel A
decibel milliwatt
direct current
Diagnostic Control Unit
Dot Per Inch
Dynamic Random Access Memory
Digital Voltmeter
Enhanced Capability Port
Embedded Diagnostic control
Electronically Erasable Programmable Read Only Memory
Electro Magnetic Interference
electrophotographic
Enhanced Parallel Port
First Printout Time
firmware
graphics device interface
ground
Host Based Printing
Hard Disk Drive
High temperature and high humidity
high voltage
High Voltage Power Supply
interface
Input and Output
integrated circuit
Intelligent Drive electronics or Embedded Drive Electronics
Institute of Electrical and Electronics Engineers. Inc.
Isopropy Alcohol
Images Per Minute
09/06 VERSION 2
6-43
Table 1: Acronyms and Abbreviations

Abbreviations
LAN
lb
LBP
LCD
LED
LIU
L/L
LSU
MB
MHz
MP
NIC
N/N
NVRAM
OPC
OPE
PBA
PCL
PDL
PPM
PPS
PS
PTL
PWM
Q-PID
Qty
RAM
ROM
SCF
SMPS
Spool
SW
sync
USB
WECA
6-44
Explanation
local area network
pound(s)
Laser Beam Printer
Liquid Crystal Display
Light Emitting Diode
Line Interface Unit
Low temperature and low humidity
Laser Scanning Unit
megabyte
megahertz
Multi Purpose
Network Interface Card
Normal temperature and normal humidity
nonvolatile random access memory
Organic Photo Conductor
Operate Panel Equipment
Printed Board Assembly
Printer Command Language, Printer Control Language
Page Description Language
Page Per Minute
Pulse Per Second
Post Script
Pre-Transfer Lamp
Pulse Width Modulation
Quick Printer Initiating Device
quantity
Random Access Memory
Read Only Memory
Second Cassette Feeder
Switching Mode Power Supply
Simultaneous Peripheral Operation Online
switch
synchronous or synchronization
Universal Serial Bus
Wireless Ethernet Compatibility Alliance
09/06 VERSION 2
PHASER 3428
GP 11 Selecting printer locations

Leave enough room to open the printer trays, covers, and allow for proper ventilation.
Provide the proper environment:
- A firm, level surface
- Away from the direct airflow of air conditioners, heaters, or ventilators
- Free of extreme fluctuations of temperature, sunlight, or humidity
- Clean, dry, and free of dust
Figure 1
PHASER 3428
09/06 VERSION 2
6-45
GP 12 Sample Test Pattern

The sample pattern shown below is the standard test pattern used in the factory.
The life of the print cartridge, developer cartridge and printing speed are measured with the pattern shown below of 5% area coverage. The pattern is shown at approximately 70% of actual size.
A4 ISO 19752 Standard Pattern
Figure 1 A4 ISO 19752 Standard Pattern
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09/06 VERSION 2
PHASER 3428
GP 13 Restriction of Hazardous Substances (RoHS)

Purpose
To give information on the RoHS Directive.
The RoHS Directive restricts the use of certain hazardous substances in electrical and electronic
equipment. It applies to equipment placed in the European Union (EU) market. The directive takes
effect from 1st July 2006.
Note: Currently these restrictions are only for the European Union (EU) market and some
associated countries. For more information go to www.Xerox.com.
The hazardous substances are:
Lead (Pb)
Mercury (Hg)
Cadmium (Cd)
Hexavalent Chromium (Cr 6+, Cr [VI])
Polybrominated Diphenyl Ethers (PBDEs)
Polybrominated Biphenyls (PBBs)
Identification of a RoHS Compliant Machine

Xerox will maintain a central list of RoHS compliant machines.
This general procedure is for information only. All Phaser 3428 machines are RoHS compliant.
PHASER 3428
09/06 VERSION 2
6-47
GP 14 Service Log
Service Log
Use the service log to record all service procedures.
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09/06 VERSION 2
PHASER 3428
Wiring Diagrams
7. Wiring Data
WD 1 PJ Locations.....................................................................................................................7-3
WD 2 Connection Diagram (1/2) ................................................................................................7-4
WD 3 Connection Diagram (2/2) ................................................................................................7-5
WD 4 Main PBA (1/12) ...............................................................................................................7-6
WD 5 Main PBA (2/12) ...............................................................................................................7-7
WD 6 Main PBA (3/12) ...............................................................................................................7-8
WD 7 Main PBA (4/12) ...............................................................................................................7-9
WD 8 Main PBA (5/12) .............................................................................................................7-10
WD 9 Main PBA (6/12) .............................................................................................................7-11
WD 10 Main PBA (7/12) ...........................................................................................................7-12
WD 11 Main PBA (8/12) ...........................................................................................................7-13
WD 12 Main PBA (9/12) ...........................................................................................................7-14
WD 13 Main PBA (10/12) .........................................................................................................7-15
WD 14 Main PBA (11/12) .........................................................................................................7-16
WD 15 Main PBA (12/12) .........................................................................................................7-17
WD 16 OPE LCD......................................................................................................................7-18
WD 17 OPE LED......................................................................................................................7-19
WD 18 SMPS 110V (1/4) .........................................................................................................7-20
WD 19 SMPS 220V (2/4) ........................................................................................................7-21
WD 20 HVPS (1/3) .................................................................................................................7-22
WD 21 HVPS (2/3) ..................................................................................................................7-23
WD 22 HVPS (3/3) ...................................................................................................................7-24
WD 23 System Block Diagram .................................................................................................7-25
PHASER 3428
09/06 VERSION 2
7-1
Wiring Diagrams
7-2
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
WD 1 PJ Locations
Figure 1
PHASER 3428
09/06 VERSION 2
7-3
Wiring Diagrams
WD 2 Connection Diagram (1/2)
Figure 2
7-4
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
WD 3 Connection Diagram (2/2)
Figure 3
PHASER 3428
09/06 VERSION 2
7-5
Wiring Diagrams
WD 4 Main PBA (1/12)
Figure 4
7-6
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
Figure 5
PHASER 3428
09/06 VERSION 2
7-7
Wiring Diagrams
Figure 6
7-8
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
Figure 7
PHASER 3428
09/06 VERSION 2
7-9
Wiring Diagrams
Figure 8
7-10
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
Figure 9
PHASER 3428
09/06 VERSION 2
7-11
Wiring Diagrams
Figure 10
7-12
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
Figure 11
PHASER 3428
09/06 VERSION 2
7-13
Wiring Diagrams
Figure 12
7-14
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
Figure 13
PHASER 3428
09/06 VERSION 2
7-15
Wiring Diagrams
Figure 14
7-16
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
Figure 15
PHASER 3428
09/06 VERSION 2
7-17
Wiring Diagrams
WD 16 OPE LCD
Figure 16
7-18
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
WD 17 OPE LED
Figure 17
PHASER 3428
09/06 VERSION 2
7-19
Wiring Diagrams
WD 18 SMPS 110V
Figure 18
7-20
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
WD 19 SMPS 220V
Figure 19
PHASER 3428
09/06 VERSION 2
7-21
Wiring Diagrams
WD 20 HVPS (1/3)
Figure 20
7-22
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
WD 21 HVPS (2/3)
Figure 21
PHASER 3428
09/06 VERSION 2
7-23
Wiring Diagrams
WD 22 HVPS (3/3)
Figure 22
7-24
09/06 VERSION 2
PHASER 3428
Wiring Diagrams
WD 23 System Block Diagram
Figure 23
PHASER 3428
09/06 VERSION 2
7-25
Wiring Diagrams
7-26
09/06 VERSION 2
PHASER 3428

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Phaser 3428 Service Manual

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Service Manual

1. Service Call Procedures

2. Repair Analysis Procedures

Service Manual Formats

Caution for safety

Releasing Plastic Latches

Toner Cartridge Service

Health and Safety Incident Reporting

Responsibilities for Resolution:

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Service Call Procedures

1. Service Call Procedures

Service Call Procedures

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Service Call Procedures

SCP 1 Service Call Actions

Service Call Procedures

SCP 2 Final Actions

Exercise the machine in all modes.

Status Indicator RAPs

2. Status Indicator RAPs

Status Indicator RAPs

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Status Indicator RAPs

1 Initial Checks RAP

Basic Check List

Does the LED light up? Refer to the Table 1.

Is there any display at all?

The front cover is not securely latched.

Paper has jammed in the duplex area.

Close the front cover, PL 1 until it locks into

Paper has jammed in the duplex area.

Clear the jam.

Status Indicator RAPs

Table 2: Display messages

Fuser Door Open

The fuser door is not securely latched.

A toner cartridge has not been installed.

Non Genuine Toner

The toner cartridge is empty.

The toner cartridge is empty.

The MP tray is empty in manual feed mode.

There is a problem in the fuser unit.

Open the rear cover and close the fuser

Install a new toner cartridge.

Status Indicator RAPs

Table 2: Display messages

A problem has occurred in the LSU (Laser

Unplug the power cord, PL 1 and plug it

Clear the jam, GP 6.

There is no paper in tray 1.

Load paper in tray 1.

The printer is performing some tests.

Wait for a few minutes.

The printer is in power save mode.

When data is recieved, the printer will

Is the message on the LCD Panel, PL 5 a standard message? Refer to Table 2.

3. Check the Paper Path

Status Indicator RAPs

5. Check the Print Quality.

Status Indicator RAPs

3. Check the paper type.

Status Indicator RAPs

Check and Cause