e GOVERNANCE in

surat Municipal
corporation

Introduction
Electronic governance or e governance is the

application of information and communication

technology for delivering govt. services to the
citizens.
First effort by GoI was NIC national informatics
centre in 1976. Surat initially moved forward
in this direction november 1979
Another effort was NeGP in 2003.

BACKGROUND
SMC decided to go for total computerization

on rental basis from external agency in 1990

Issuance of system generated birth and death
certificate in 2000
Adoption of e-tendering process in 2007
Initiation m-gov for vaccination alert system
in 2009
Online e-payment facality started in 2012

E-Governance Modules
Birth and Death Registration System
Property Tax Information & Management

System
Building Plan Approval
Registration and Licensing System
Rent, Lease and Management System
Advertising & Hoardings Management
Right to Information management System

Water Supply and Sewerage Information

Solid Waste Management
Land and Estate Management
Health and Sanitation Information
Complaints Management System
Slum Management Information System
Development Sector Schemes Management

Information System

MODELS
Govt
Govt
Govt
Govt

to
to
to
to

citizen
employees
govt
business(PPP)

Delivery Channels

Issues and
Challenges
Low computer literacy level at ULBs other

than large municipal corporations

Poor IT infrastructure and availability of
internet bandwidth
Shortage of manpower and trained
professionals at ULBs
Change Management

Advantages
Increase in efficiency
Time saving
Transparency and reduced corruption
Conservation of natural resource
Easy data handling
Customer satisfaction

Disadvantages
Loss in data due to cyber attack
Increase in Cost
Inaccessibility
False transparency

Milestones
Golden jubilee award 2006-07 for outstanding

use of IT
National award for e governance 2007-08