Professional Documents
Culture Documents
Dealing With Difficult People
Dealing With Difficult People
people
offensive
2. Complainers
3. The silent, unresponsive and the quiet
ones
4. The super agreeable
5. The negativist
6. The know-all
7. The indecisive, the hesitant
intimidating
- value agressiveness and
confidence
- have a strong need to
prove themselves that
their view of the world is
right
- If I can make you out to
be weak, faltering and
equivocal, then I will
seem, to myself and to
others, strong and sure.
- The sniper
- more covered approach
- behind friendliness they attack
- The exploder
- full of rage
- their angry behaviour
2. Complainers
- moan like hell about
everybody
- feel desperate need to
be liked by everybody
- tell you things that are
satisfying to hear
- use humour as a way
to ease their
conversation with others
5. The negativist
- disagree with any
suggestion
- sceptical
-dont have power over
their own lives
- unable to work
through basic human
disappointment
- embittered about life
and how life treats them
6. The know-all
- overwhelming need to
statements
Use "I" rather than You"
person
Handle aggression assertively
Express appreciation when
appropriate