GOVERNANCE

in surat
municipal
corporation

Introduction
Electronic governance or e governance is the
application of information and communication
technology for delivering govt. services to the
citizens.

E-Governance
Modules
Water Supply and Sewerage Information
Solid Waste Management
Land and Estate Management
Health and Sanitation Information
Q&A of Legislative Assembly
Slum Management Information System
Knowledge Management System
Development Sector Schemes Management

Information System

Birth and Death Registration System

Property Tax Information & Management

System
Building Plan Approval and Regulations
Registration and Licensing System
Rent, Lease and Sairat Management System
Advertising & Hoardings Management
Right to Information Management System
Complaints Management System (CFC)

Delivery Channels

Advantages
Increase in efficiency
Time saving
Conservation of natural resource tree
Reduction in manpower
Easy data handling

Issues and
Challenges
Low computer literacy level at ULBs other

than large municipal corporations

Poor IT infrastructure and availability of
internet bandwidth
Shortage of human resources at ULBs
Change Management

Milestones
National award for e governance 2007-08
Golden jubilee award 2006-07 for outstanding

use of IT

Background
e-Governance was started in 2000 in various
projects
Gyandoot project in dhar
Rural e seva west godavari.