Lee Rodriguez

1414-B Windjammer Court, Seapoint, Florida 32555

850-867-5309 leejrodriguez@yahoo.com

Objective
Experienced medical receptionist with excellent customer service and technology skills seeking longterm position with a dynamic medical practice.

Experience
Pier Point Pediatrics, Bradenton, Florida (March 2012-present)
Senior medical receptionist for a busy practice (five physicians and a nurse practitioner);
supervisor for one full-time and one part-time front office/receptionist employee.
Managed implementation of electronic medical records for the practices front office and
trained new personnel on its use.
Implemented more efficient automated responses for telephone callers, allowing patients to
access needed extensions and reducing the volume of calls for receptionists and nursing staff.

Jamestown Family Care, Orlando, Florida (June 2008- February 2012)

Primary medical receptionist for an active practice of three physicians; supervised a part-time
assistant.
Responsible for billing and coding, as well as telephone and reception duties. Worked with over
18 separate insurers; extensive experience with Medicare and Medicaid billing.
Provided substantial input to redesign of the practices website, proposing content and
organization to assist patients in improving their interactions with the practice. Designed online
New Patient forms for download.

Seaside County Clinic, Shellville, Florida (May 2003 August 2006)

Medical receptionist for a high-demand clinic (14 providers) serving uninsured, underinsured,
and Medicaid/Medicare patients.
As part of a team of four, took lead role in insurance billing and in collecting co-pays;
Proposed and implemented an improved system for patient check-in and initial evaluation,
reducing patient time in the waiting room by an average of 15 minutes.

Education
Bay Community College, Shellville, Florida (January May 2003): Graduate of certification program for
Medical Receptionists
Bay Community College, Shellville, Florida (January -December 2002): General education classes,
including Mathematics for Health Care and Biology

Skills
Extensive knowledge of medical terminology
Familiar with common Electronic Medical Records and Electronic Health Records software
Capable of efficiently billing insurers, resolving disparities, and optimizing results for patients
and the practice
Able to provide appropriate assistance to patients and families, including geriatric, pediatric, and
disabled populations
Certified in CPR (Red Cross, 2004; renewed regularly)