Professional Documents
Culture Documents
CONSULTANCY SERVICES
GROUP MEMBERS
ROLL. NO.
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You can find success in consulting by developing certain qualities. They make
you more effective. After years of consulting experience, I have distilled these
qualities into a top ten list.
1. Professionalism.
Consultants should always keep in mind that client relationship should
remain at a professional level. It is sometimes easy for consultants to take on
an employee attitude, which in many environments can backfire on the
consultant and actually create a negative situation for the project.
2. Time Management.
Consultants should look for ways to adjust their work style to accommodate
the schedule, budget and overall requirements of the project. This is
particularly true when faced with pressure to maintain high quality within
finite time and budget constraints.
3. Judgment.
Consultants are required to have good judgment when confronted with a
problem. We should not jump to conclusions. Consultants should take time
to consider the facts and to get feedback from their peers and management
before reaching a decision
4. Team Player.
Consultants must demonstrate that they are team players and are willing to
learn from team members, genuinely valuing the input and expertise of
others. It is important to establish a collaborative relationship with peers.
6. Expert Knowledge.
Clients typically approach an external consultant for two reasons:
1) The client expects the consultant to have more expertise than the
organizations internal resources.
2) Because clients do not have sufficient time to solve their own
problems or implement their own projects. As consultants, our level of
knowledge should be broad enough to know when to ask questions
and/or where to research to find solutions. At all times, the consultant
should remain current by reading journals, magazines, and
informative websites and through networking with fellow consultants.
We should know how to apply theory into practice and also be skillful
in using appropriate tools (software, professional journals, etc.) to
function efficiently in the job.
Remember that each client has his or her own preconceived view of the
consultants abilities and capabilitiesviews that will almost certainly differ
from reality by varying degrees. Some clients expect the consultant to be a
god and recommend solutions that will fix everything that is wrong with
their organization; others expect one to be nothing much more than a
glorified mechanic called in to fix the photocopiers. Clarifying what you can
and cannot do, and what you are willing to do, are paramount concerns
before commencing work.
10.Reputation.
Protect your public reputation above everything elseyou will not get an
easy chance to repair it if it is damaged. If necessary, walk away from
situations or contracts that could potentially damage your reputation.
Consulting is not simply contracting by another name; it involves duties of
care and levels of accountability, responsibility and integrity that may well
be greater than those of the client. If that proves to be the case and you find a
clients operations and methods are not ethical, then it is time to walk away.
Be selective about the clients for whom you.
11.
Unless this is carefully and consistently done, a consultant will not stand
out from the crowd in a clients mind. Without anything unique to evaluate the
consultant by, the client is then forced to use price as the principal basis for
selection. Not only does this preclude the opportunity for negotiated agreements
and a reduced opportunity for higher fees, but it cause assignments to be lost
through competitive bidding.
2)
they had bad feelings towards me. No one benefits from this kind of lose-lose
situation.
I no longer take assignments unless I like the client. Not only does this makes the
Assignments more fun, but I get paid and everyone remains happy. Having this
flexibility to select your clients is one of the great benefits of being a consultant.
5)
It so easy to start to take long term clients for granted, thinking that they
will always be there to give you assignments. NOT TRUE! Every client is special
and should be treated that way, no matter how many assignments you have done
for him/her. Ive seen clients give assignments to another consultant just because
they were tired of being taken for granted. Simple things like not promptly
returning a phone call can lay the seeds of dissatisfaction, and open the door to you
losing the next assignment from a client.
Distribution of services are generally able to give the responses to the four question
and they are as follow as WHAT? HOW? WHERE? WHEN?
What is distributed?
If you mention distribution, many people are likely to think of moving the boxes
through physical channels to distributors and retailers for sale to end users.
In services though often there is nothing to move. Experiences, performances, and
solution are not physically shipped and stored. Means informational transaction
are increasingly conducted via electronic channels.
1. Information and promotion flow - distribution of information and
promotion materials relating to the services offer. The objective is to
get the customer interested in buying the services.
2. Negotiation flow - reaching an agreement on the services features and
configuration, and the terms of the offer, so that a purchase contract
can be closed. The objective is to sell the right to use a service.
The distribution of the services are distributed in two types of process and they are
as follow as :
(1) physical process:
in types of process the consultancy services are given related to the
goods or products that customer want to purchase or consume it in
this type of the services the consultant are providing the services or
advises relating to the any good or product.
E.g. health care & financial advisory
(2) Information process: