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Contract Custom Field Replication To CRM
Contract Custom Field Replication To CRM
Applies to:
SAP CRM and SAP IS-U. For more information, visit the Customer Relationship Management homepage.
Summary
This document is created to share the SAP CRM-ISU project experience. As per the standard SAP ISU -CRM
data model the installation facts are only maintained in the SAP IS U system and this data not gets replicated
to SAP CRM system. This document explains the development which is required to take care of this simple
requirement of replicating ISU Installation Facts data into the CRM S ervice Contract Custom field and can be
used as a reference for developing any fut ure similar requirements.
I would like to thank Mr. Rajesh Elumalai for his contribution in the ABAP area.
Author:
Author Bio
Suraj Jadhav is SAP Sales and Distribution Certified, CRM Leasing Trained Functional Consultant with Over
7 years of total experience and over 5 years of consulting experience in SAP CRM, ISU and Sales and
Distribution with leading IT consulting organizations.
Currently working as a Senior SAP CRM -ISU Consultant, in Capgemini India P vt Ltd and providing
innovative solutions to global clients.
Table of Contents
Introduction............................................................................................................................................. 3
Prerequisites ....................................................................................................................................... 3
ISU-CRM Replication Objects .................................................................................................................. 3
Middleware BAdI Development ................................................................................................................ 4
ECRM_CRM_DOWNLOAD .................................................................................................................. 4
ECRM_DOWNLOAD............................................................................................................................ 4
Test Results............................................................................................................................................ 5
ISU Installation Facts ........................................................................................................................... 5
ISU Cont ract ........................................................................................................................................ 5
CRM Servic e Contract in Web UI .......................................................................................................... 6
Sample Code .......................................................................................................................................... 6
Relat ed Content ...................................................................................................................................... 7
Disclaimer and Liability Notice.................................................................................................................. 8
Introduction
This document is prepared for sharing a development experience of one of the CRM-ISU implementation
project. If there is any requirement of replicating any IS U installation facts data into the CRM Service
Cont ract Custom Fields, then this document will help SAP Consultants to speed up the development using
the sample code. This document will also be very useful in future for somet hing similar kind of replication
requirements.
Prerequisite s
CRM
M
Business Partner
Business Partner
D
D
BP Relationship
BP Relationship
L
E
W
Contract Account
Business Agreement
A
r
Utility Contract
Installation
PoD
R
E
P
Premise
L
I
Connection Object
Service Contract
A
T
Business Contact
I
O
Initial Download
Request Download
So as per the standard middleware settings, there is no object in CRM to which ISU installation facts data
can be replicated.
For this SAP has provided us two BAdIs (Business Add-In) which we can use to replicate such type of data.
ECRM_CRM_DOWNLOAD
SAP has provided this BAdI in IS U system for downloading any IS U Contract related data into CRM B Doc
container, which is not support ed in standard middleware objects.
So in our scenarios what we want is to send some custom facts data from ISU table into the CRM BDoc
container.
For this we have to develop the method ecrm crm_download_fill_data_new, to fetch the IS U facts data from
the table and then send it into the Bdoc container.
This BAdI then takes the ISU facts data from table E TTIFN and then sends this data to BDoc container.
Once this BAdI is developed and data is send to CRM container then the next BAdI will take care of the next
steps.
ECRM_DOWNLOAD
SAP has provided this BAdI in CRM system for downloading any ISU data from CRM BDoc container into
the CRM Service contract table structure, which is not supported in standard middleware objects.
For this we have to develop the method ecrm_download_fill_data, to fetch the data from the Bdoc container
and then send it to the relevant table-field.
This BAdI then downloads the ISU facts data whic h is sent by ISU BAdI and then replicated this to CRM
table ORDE RADM_i and field ZZ_ME TERTYPE
So as per our scenarios the installation facts data will then transferred into the custom field at the CRM
service cont ract item level.
Note:
The sample code for the above two BAdIs are attached in the section Sample Code.
Test Results
Below are the screen shots of the test results for successfully replicating the installation facts data into CRM
Service Contract custom field at the item level:
ISU Installation Facts
ISU Contract
Sample Code
Below are the sample development codes related to the BAdIs mentioned above:
Note: This approach can also be valid if you migrate this type of data usi ng the EMIGALL tool in SAP IS-U system.
Using this approach we can easily replicate the ISU field data into CRM field through middleware.
Related Content
SDN Middleware Forum
IS-Utilities SDN Forum
Customer Relations hip Management homepage