IVK

Corporation
The
Adventure of an IT Leader
Vijay S Singh

The Company and New

Management
A Midsize Financial Services Firm,
accruing losses recently
New CEO, Carl Williams, aggressive
Jim Barton, head of loan operations,
new CIO, knows little about IT

Historical Background-IT at
IVK
Informal & ad hoc IT Management
- few plans, policies, procedures, controls
Underinvestment in IT
Industry benchmark of 9% of revenue
spent on IT
IVK has spent less, sometimes much
less
No Client focus, only internal focused
Historical projects on-time-delivery rate:
35-40%

Requirement of IT in IVK Corporation

Loan origination and Financing
Fund Transfers with proper approvals
Controls on approvals, financing
systems and procedures etc.
Database and document
management of Customers
Data Security

Strengths of current IT Organization

Alignment with organizational growth
Partnership with key clients
Improved delivery, reliability,
security

Why board of directors?

Boards are unaware about IT
spending and strategy
Lack of knowledge on IT risk and
expenditure
Ignorance leads to dangerous
outcomes
There is no one universal model to
follow

Understanding four modes

Defensive
Support Mode

Understanding four modes

Offensive
Turnaround Mode

Board duties
Inventory and asset mgmt.

IT governance committee