INFORMATION SYSTEMS

MANAGEMENT (MSIT 7103)

Course Instructor: Habtamu Fanta, PhD
School of Informatics
Department of Computer Science
E-mail: habtamu_fanta@yahoo.com
habtamu_fanta@sjtu.edu.cn
Information systems organizing (Book –
Managing and Using Information Systems, Chapter 8)
• An IS directs an organization towards its strategic goals.
• The chief information officer (CIO) is at the top of an IS
organization.
• CIO is the executive responsible for managing IT
resources for enterprise goals.
• CIO is member of an enterprise’s executive team.
• CIO is a relatively new post compared to CEO and CFO.
Information systems organizing
• With the boom of the internet, CIO have become an
integral component of strategy making process.
• CIOs should have strong perception about business
and technology.
• The scope and depth of the CIO are expanding.
Information systems organizing
CIOs have 12 main roles:
• Championing the • Sourcing
organization • Partnering
• Architecture management • Technology transfer
• Business strategy consultant • Customer satisfaction
manager
• Business-technology planning
• Training
• Applications development
• Disaster recovery
• IT infrastructure planning
management
Information systems organizing
• CIOs’ technical skills must be balanced with their business
skills.
• CIOs must see the business vision and understand how IT
can contribute to realize it.
• CIO’s organizational position is usually dubious.
 In early days, CIO reported to CFO  CIO rarely involved in
enterprise governance
 IT has flourished to market competitive advantage 
reporting to CFO infeasible
Information systems organizing
• Lately, CIOs began reporting to CEO, president or
executive manager.
• The CIO is involved in IS operational issues
 Identify, manage new technologies
 Setup purchase and vendor policies
 Manage IT budget
• Some organizations do not value CIOs as strategist in
their executive team.
Information systems organizing
• CIO’s role is usually tough to accomplish alone.
 Certain strategic areas of IS organization need more
guidance  creation of new posts like Chief Technology
Officer (CTO), Chief Knowledge Officer (CKO), Chief
Network Officer (CNO) and others.
• Each of these posts are subordinates to CIO
• These officers together form a team that spearheads
the IT organization
Information systems organizing
Information systems staffing
• Staffing – is a managerial task of recruiting, selecting,
training, developing, promoting and incentivizing staff.
• Hiring and developing needed staff to fill relevant
posts.
• IS staffing – identifying, placing, developing and
evaluating IS staff in an organization.
• Work-force and inventory of IS personnel should be
done before staffing.