INFORMATION SYSTEMS

MANAGEMENT (MSIT 7103)

Course Instructor: Habtamu Fanta, PhD
School of Informatics
Department of Computer Science
E-mail: habtamu_fanta@yahoo.com
habtamu_fanta@alumni.sjtu.edu.cn
Introduction
• Information System (IS) – combines technology,
people, data and business processes to exploit IT for
organizational performance improvement.
• IS organizations are responsible for managing IT
resources.
• Managing IT resources is getting complicated and
indispensable.
Introduction …
• Major trends that affected IT management:
 IT governance – who makes which IT decisions
 IS role shift – application oriented  system
integration and infrastructure development
 Outsourcing vs. insourcing – main responsibility of
IS is managing relationship with external service
providers (ESP)
Introduction …
Introduction …
• Reading assignment (McNurlin, Sprague)
 Organizational environment
 Technology environment
Mission of IS organizations
• In early days, transaction processing systems
(TPS) served as “paperwork factory” to pay
employees and bill users.
 IS is measure on efficiency parametres.
• During MIS era, IS departments focused on
producing reports for all level managers.
 IS is measured on effectiveness parametres.
Mission of IS organizations
• Today, the mission of IS organizations has shifted
to:
“To improve the performance and innovativeness of people in
organizations through the use of IT.”
→Improvement of enterprise, not IS.
• IS performance is attributed to business outcome.
• IT is one component contributing to enterprise
performance.
Simple model of IS in organizations
Enhanced model of IS in organizations
• This model provides more guidance in managerial tasks
with four major components:
 Technologies that show IT infrastructure are installed and
managed by IS section
 Users who use IT for job performance improvement
 Delivery scheme for developing, delivering and setting up
apps
 Executive leadership to oversee technology usage to
realize organizational objectives
Enhanced model of IS in organizations

Framework for IS management

Enhanced model of IS in organizations

Dichotomy of Information work