Professional Documents
Culture Documents
Housekeeping - Room Attendant SOP
Housekeeping - Room Attendant SOP
ROOM ATTENDANT
Index
TASK
PAGE
HOUSEKEEPING
ROOM ATTENDANT
Index
TASK
PAGE
HOUSEKEEPING
ROOM ATTENDANT
Index
TASK
PAGE
HOUSEKEEPING
ROOM ATTENDANT
TASK 01: Assignment Sheet
PROCEDURE
Go to the Housekeeping office to pick up
STANDARD
All Room Attendants have written room
shift.
Review listed rooms for:
1)
2)
3)
4)
Check-outs
Stay-overs
Number of rooms listed
Assignment area
priority.
Completion time is written as each room is
finished.
Clean assigned rooms according to priority:
1)
2)
3)
4)
5)
6)
Early check-ins
Guest requested service times
V.I.P. rooms
12:00 noon arrivals
Check-out rooms
Service rooms
HOUSEKEEPING
ROOM ATTENDANT
TASK 02: Cleaning Supply Caddies
PROCEDURE
Pick up supply caddies from ____ and ensure
STANDARD
All bottles are full and clearly labeled;
cleaning.
properly.
Rags and cloths are freshly cleaned.
Cleaning chemicals/supplies:
1)
2)
3)
4)
5)
Window cleaner
All-purpose disinfectant
Room deodorizer
Furniture polish
Toilet bowl cleaner and disinfectant (noncorrosive)
6) Mold/mildew remover
7) Chrome polish
8) Mop
9) Vacuum
10)Broom
11)Dust pan
12)Dusting brush
13)Scrub brush
14)Grout brush
15)Scrub pad
16)Bucket
17)Pair of rubber gloves
18)Clean rags
19)Trash liners
20)Light bulbs
standards.
Vacuum cleaner is:
condition:
1) Bristles are firm and full
2) Scrubbers are not worn down
3) Buckets are free of dirt and cracks/holes
Broken equipment is reported and returned to
Housekeeping.
HOUSEKEEPING
ROOM ATTENDANT
TASK 03: Carts
PROCEDURE
Go to the linen closet where the carts are
STANDARD
Carts contain the specified supplies prior to
specified location.
following items:
Carts are restocked with supplies as needed
LINEN/TERRY:
BATHROOM AMENITIES:
BEDROOM AMENITIES:
HOUSEKEEPING
ROOM ATTENDANT
TASK 03: Carts
PROCEDURE
STANDARD
HOUSEKEEPING
ROOM ATTENDANT
TASK 04: "DND" Rooms
PROCEDURE
In the afternoon, for all "Do Not Disturb"
STANDARD
All "Do Not Disturb" rooms are not disturbed
on assignment sheet.
shift.
If guest still declines service and is posting
HOUSEKEEPING
ROOM ATTENDANT
TASK 05: Enter Room
PROCEDURE
STANDARD
pleasantly, "Housekeeping."
1)
2)
3)
4)
5)
HOUSEKEEPING
ROOM ATTENDANT
TASK 06: Position Cart
PROCEDURE
Pull the linen cart up to the door with the linen
STANDARD
The linen cart is placed at the door, as close
room cleaning.
10
HOUSEKEEPING
ROOM ATTENDANT
TASK 07: Room Cleaning Sequence
PROCEDURE
Check room for bed type. Take in clean
STANDARD
Rooms are cleaned in specified 14 step
Strip beds:
entrance door.
holes.
Balcony/patio doors are closed when finished
Dust room, starting with closet.
half-way back.
Status of room is called/dialed into
Housekeeping office.
Clean the balcony/patio:
11
HOUSEKEEPING
ROOM ATTENDANT
TASK 07: Room Cleaning Sequence
PROCEDURE
STANDARD
1)
2)
3)
4)
5)
6)
7)
8)
Sweep floor
Scrub counter/sink
Sanitize glasses/mugs
Shower wall/tub
Scrub toilet
Finish glassware/sink area
Wipe mirror
Replace towels, amenities and trash can
liners
9) Wipe floor
Vacuum room, starting from far end and work
12
HOUSEKEEPING
ROOM ATTENDANT
TASK 08: Check-Out Rooms
PROCEDURE
Follow procedures for room cleaning
STANDARD
All check-out rooms are cleaned with the
stations.
Correct time is shown on clock.
Alarm is in "Off" position.
13
HOUSEKEEPING
ROOM ATTENDANT
TASK 09: Deep Cleaning Rooms
PROCEDURE
PREP ROOM:
Take extra supplies (bed pads, shower
STANDARD
Rooms are deep cleaned __ times per month
curtains/liners).
All deep cleaned rooms are to be inspected.
Check room for bed type. Take in clean
Strip bed:
room.
Damaged linens are kept separated from dirty
linens.
All bed linens (including skirting, spread,
attached.
Windows are free of streaks, spots, cracks
the room.
All surfaces are left free of dust, hairs, streaks
and stickiness.
Safes are empty.
All lights function; burnt out bulbs are
replaced.
14
HOUSEKEEPING
ROOM ATTENDANT
TASK 09: Deep Cleaning Rooms
PROCEDURE
STANDARD
cleaning.
Bathroom surfaces are left free of mildew,
BEDROOM:
1) Make beds.
2) Do not make beds if waiting for bedskirts
or bedspreads. Dust room, starting with
closet and work your way around, creating
a complete square.
3) Dust louvers with dust brush and wipe with
rag if needed. Test louvers.
4) Wipe down all drawers with a damp rag.
5) Clean safe.
6) Wipe down door frames, picture frames,
marks on walls.
7) Dust lamps and test light bulbs.
8) Clean under T.V.
9) Test T.V., remote and radio.
10)Wipe down air conditioner.
11)Clean telephone and radio with a
toothbrush.
12)Clean chair rungs.
13)Clean wall outlets.
of marks.
Sheers are left closed and drapes are pulled
halfway back.
Rooms are vacuumed from farthest end to
entrance door.
Status of room is called/dialed in to
to Housekeeping office.
BALCONY/PATIO:
Clean the area:
1)
2)
3)
4)
5)
BATHROOM:
Copyright 198 6- 2011
15
HOUSEKEEPING
ROOM ATTENDANT
TASK 09: Deep Cleaning Rooms
PROCEDURE
STANDARD
1)
2)
3)
4)
5)
Sweep floor
Clean hairdryer; use toothbrush if needed
Clean medicine cabinet
Clean pipes under sink
Clean counter, sink, ledge and amenity
tray
6) Sanitize glasses/mugs
7) Clean shower wall
8) Clean tub
9) Clean toilet
10)Finish glassware and sink area
11)Clean spots off bathroom ceiling
12)Clean mirrors
13)Change shower curtain/liner (if needed)
14)Replace towels, amenities and trash can
liners
15)Scrub bathroom floor, corners and edges;
wipe dry
CARPET:
Vacuum the room, starting from far end and
etc.
Spray room with air freshener.
Call in room status and work requests.
16
HOUSEKEEPING
ROOM ATTENDANT
TASK 10: Empty Trash
PROCEDURE
Pick up all ashtrays and empty contents in
STANDARD
No trash is left in the room.
trash container.
Waste baskets are empty and clean with liner
Double check that all butts in ashtrays are
inside.
fingerprints. No odors.
All ashtrays are clean and dry, free of butts
and dry.
Matches are full, no marks, scratches.
Place a liner in each trash container.
Emptying trash can be a safety hazard. Do
Place bath trash container on left hand side of
1)
2)
3)
4)
5)
___ on table
___ on dresser
___ on nightstands
___ on balcony/patio table
___ on bathroom vanity
17
HOUSEKEEPING
ROOM ATTENDANT
TASK 11: Room Service Trays/Tables
PROCEDURE
Remove all Room Service items from the
STANDARD
Room Service trays/tables pulled out of the
18
HOUSEKEEPING
ROOM ATTENDANT
TASK 12: Remove Dirty Terry And Bed Linens
PROCEDURE
Remove all dirty bath terry from the bathroom
STANDARD
All soiled terry and linens removed from the
room.
Damaged linens kept separated from soiled
linens.
Pillows, bedspreads and blankets on a chair,
19
HOUSEKEEPING
ROOM ATTENDANT
TASK 13: Fresh Linen
PROCEDURE
Bring fresh linen back into the room including:
STANDARD
Never bring fresh linen into the room until all
stains or wrinkles.
Only the correct amount of linen brought into
the room.
No clean linen placed on floor.
Any bed disturbed in any way must be
20
HOUSEKEEPING
ROOM ATTENDANT
TASK 14: Clean Vanity/Sink/Mirror/Hair Dryer
PROCEDURE
Spray sink and counter surfaces with all
hot water.
Clean, dry glasses/mugs/ashtrays (see Task
STANDARD
Cleaned daily; free of:
1)
2)
3)
4)
No dripping faucets.
area.
rooms.
Wipe down mirror:
done.
Mirror to be free of:
1)
2)
3)
4)
5)
6)
7)
8)
Hair
Streaks
Smudges
Hair spray
Debris
Fingerprints
Cracks
Corrosion
clear.
21
HOUSEKEEPING
ROOM ATTENDANT
TASK 15: Sanitize Glasses/Mugs And Wash
Coffee Pot
PROCEDURE
After removing trash from the room, empty
STANDARD
Dirty glasses, mugs and coffee pots cleaned
daily.
Free of streaks, fingerprints, dirt; no chips or
cracks.
Glasses and mugs are sanitized for __
minute.
Triple rooms set with __ glasses and __
counter.
Spray glasses/mugs with sanitizer; allow it to
clean coasters.
Coasters are free of stains, spots, tears and
bent edges.
Place mugs face down on clean coasters on
1)
2)
3)
4)
5)
6)
22
HOUSEKEEPING
ROOM ATTENDANT
TASK 16: Clean Toilet
PROCEDURE
Use toilet bowl or all-purpose cleaner and
STANDARD
Cleaned daily.
johnny mop.
The toilet is free of:
Squirt under rim of bowl and let chemicals
1)
2)
3)
4)
5)
6)
7)
8)
9)
Hairs
Debris
Scum
Waste build-up
Dust
Stains
Odors
Spots
Rust
porcelain.
Flush until water in bowl is clean and to
other surfaces.
23
HOUSEKEEPING
ROOM ATTENDANT
TASK 17: Clean Shower/Tub
PROCEDURE
Spray all surfaces of shower walls and tub
STANDARD
Cleaned daily.
Shower walls and tub are free of:
1)
2)
3)
4)
5)
walls:
1) Begin at the top and work down towards
the bottom.
2) Wash the tub starting with the inside,
working high and on the sides to the drain,
then to the exterior.
3) Scrub thoroughly, especially the sides of
the tub, as this area accumulates the most
soap residue.
4) Pay particular attention to corners and
ledges.
5) Clean the shower head, soap dishes,
faucets and chrome fixtures.
6) Remove bathmat.
and counter.
Report any scratches, mold/mildew to
supervisor.
24
HOUSEKEEPING
ROOM ATTENDANT
TASK 18: Clean Shower Curtain/Liner
PROCEDURE
Check shower curtain and liner for any stains,
STANDARD
Checked daily.
mold or tears.
Shower curtain/liner is free of:
Remove soiled curtain/liner to be laundered
1)
2)
3)
4)
shower curtain.
25
HOUSEKEEPING
ROOM ATTENDANT
TASK 19: Facial/Toilet Tissue
PROCEDURE
STANDARD
FACIAL TISSUE:
dust.
TOILET TISSUE:
the end.
Replenished daily as needed.
26
HOUSEKEEPING
ROOM ATTENDANT
TASK 20: Refresh Towels
PROCEDURE
Place towels on towel shelf/bar:
STANDARD
Towels set to par:
1)
2)
3)
4)
___ bath
___ hand
___ face
___ bathmat
width.
No towel seams or tags exposed to the guest.
end to curtain.
Towels free of stains, rips and tears.
See diagram for placement.
All towels show logo centered and facing right
side out.
27
HOUSEKEEPING
ROOM ATTENDANT
TASK 21: Replace Bathroom Amenities
PROCEDURE
Set amenities to par and place as per
STANDARD
Amenities set to pars in designated locations.
property instructions.
Shortages replaced daily.
Check the condition and cleanliness of each
amenity.
the room.
Remove and dispose of exhausted amenities
and damages.
28
HOUSEKEEPING
ROOM ATTENDANT
TASK 22: Clean Bathroom Door
PROCEDURE
Clean both sides of the door with a
doorknob.
STANDARD
Check daily.
The door, hinges and doorknob are free of:
1)
2)
3)
4)
5)
6)
Fingerprints
Smudges
Dust
Stains
Streaks
Marks
29
HOUSEKEEPING
ROOM ATTENDANT
TASK 23: Clean Bathroom Floors
PROCEDURE
Sweep away debris and dust, paying
STANDARD
All floors swept and cleaned daily.
Floors to be free of:
1)
2)
3)
4)
5)
6)
7)
Dirt
Dust
Hair
Footprints
Marks
Spots
Stains
hairs.
30
HOUSEKEEPING
ROOM ATTENDANT
TASK 24: Making A Bed
PROCEDURE
Strip bed.
STANDARD
All linen is clean, pressed, free of rips, tears
and stains.
Call Housekeeping to have any bedboards
removed.
on floor.
Make sure box springs and mattresses are
properly aligned.
linens.
Select appropriate size sheet for bed and
on beds.
Standing at the foot of the bed, place the wide
headboard wall.
Sheets, blanket, dust ruffle and bedspread
only.
Sheets and blanket are completely tucked
bedspread.
All pillows on a bed are the same size, height
31
HOUSEKEEPING
ROOM ATTENDANT
TASK 24: Making A Bed
PROCEDURE
Fold top edge of second sheet over the top
STANDARD
and fluffiness.
edge of blanket.
Pillows are flush against the headboard.
Tuck sheets and blanket tightly under
no lumps or wrinkles.
Soiled sheets and linens on cribs/rollaways in
32
HOUSEKEEPING
ROOM ATTENDANT
TASK 24: Making A Bed
PROCEDURE
STANDARD
out surface.
Cribs/Rollaways:
33
HOUSEKEEPING
ROOM ATTENDANT
TASK 25: Clean Under Bed
PROCEDURE
Check under the beds for trash and any items
STANDARD
All check-out and deep cleaning rooms
checked.
No trash left under bed or between mattress
maintained.
hanging.
Check centering of dust ruffles.
Turn any items left into "Lost and Found."
34
HOUSEKEEPING
ROOM ATTENDANT
TASK 26: Bathrobes/Slippers
PROCEDURE
Inspect condition and cleanliness of robe(s)
and slippers.
STANDARD
Robes/slippers are clean, free of stains, tears,
closet.
1) Place one robe card in left pocket of each
robe.
2) Neatly tie belt around waist of robe and let
ends fall in front.
and marks.
Robes tied and hung neatly in closet.
One robe and one pair of slippers per person
35
HOUSEKEEPING
ROOM ATTENDANT
TASK 27: Straighten Guest Personal Items
PROCEDURE
Straighten up guest belongings which are
STANDARD
Guest clothing is picked up from the floor and
neatly folded.
Do not place anything inside drawers.
Do not open any drawers or the closet.
Do not touch any money, jewelry, other
36
HOUSEKEEPING
ROOM ATTENDANT
TASK 28: Clean Closet/Door/Safe
PROCEDURE
STANDARD
INSIDE CLOSET:
No marks on wall.
the safe.
Door of safe is left closed.
Doors function properly and are clean:
1) No marks
2) No dust
3) No fingerprints
37
HOUSEKEEPING
ROOM ATTENDANT
TASK 28: Clean Closet/Door/Safe
PROCEDURE
DOOR TRACKS:
STANDARD
Doorknobs are clean and shiny.
The tracks are clean:
1) No debris
2) No dust
3) No corrosion
Doors are closed when finished cleaning the
closet.
38
HOUSEKEEPING
ROOM ATTENDANT
TASK 29: Clean Furniture
PROCEDURE
Use a clean dust cloth with polishing solution
STANDARD
Furniture dusted daily; free of:
1)
2)
3)
4)
5)
6)
Dust
Dirt
Fingerprints
Smears
Smudges
Marks/scratches
stable.
Crevices in rattan furniture free of soot, dirt
and debris.
Bed frames and headboard are free of dust.
Check-out rooms:
high places.
furniture.
Use a damp rag to wipe off the vinyl cushion
weeks as scheduled.
Use toothbrush to clean crevices in rattan
furniture.
Report any damaged furniture or repair needs
to supervisor.
Set furniture straight to floorplan (see
attached).
Copyright 198 6- 2011
39
HOUSEKEEPING
ROOM ATTENDANT
TASK 29: Clean Furniture
PROCEDURE
STANDARD
40
HOUSEKEEPING
ROOM ATTENDANT
TASK 30: Sofa, Chairs And Cushions
PROCEDURE
Pull out pillows and cushions from the chairs
STANDARD
Checked daily.
Remove if present.
Pillows are fluffed.
Fluff up pillows and replace on couch.
Inspect pillows and cushions for tears, rips
and stains.
Report any damage to the supervisor.
Clean with hand vacuum monthly.
41
HOUSEKEEPING
ROOM ATTENDANT
TASK 31: Clean Artifacts
PROCEDURE
Use clean, slightly damp, soft cloth to wipe
STANDARD
Cleaned daily.
artifacts.
No dust.
Do not remove from holder or wall mount
No breakage.
42
HOUSEKEEPING
ROOM ATTENDANT
TASK 32: Clean Pictures/Mirrors/Frames
PROCEDURE
STANDARD
Dusted daily.
pictures/mirrors.
Pictures/mirrors/frames are free of:
1)
2)
3)
4)
5)
6)
Dust
Cracks/chips/dents
Streaks
Smears
Fingerprints
Mildew
supervisor.
43
HOUSEKEEPING
ROOM ATTENDANT
TASK 33: Clean Television/VCR/Remote
PROCEDURE
NOTE: Always have the television off and
STANDARD
Checked daily.
Television/VCR/remote free of dust and dirt.
Screen clean, no streaks.
Television off during cleaning.
vents.
Place remote control on _____:
in cable box.
Clocks reset to correct time in check-out
rooms only.
44
HOUSEKEEPING
ROOM ATTENDANT
TASK 34: Clean Alarm/Clock Radio
PROCEDURE
NOTE: Do not spray all-purpose cleaner
STANDARD
Clean daily.
directly on radio.
Clock free of dust and dirt.
Clean and wipe alarm clock.
Correct time shown in check-out rooms.
Use a toothbrush to clean vents.
Alarm left in "Off" position in check-out rooms.
Make sure alarm is set to "off" position
rooms.
Set correct times if inaccurate (check-out
rooms only).
supervisor.
45
HOUSEKEEPING
ROOM ATTENDANT
TASK 35: Clean Lamps/Light Switches
PROCEDURE
Dust, using a cleaning cloth dampened with
STANDARD
Clean daily.
all-purpose cleaner.
Lamp clean and dust free.
Wipe down all parts (harp, finial, base, cords
and shades).
free.
Burnt out bulbs replaced.
light switches.
Ensure 60 watt bulbs (minimum) are used.
Turn on all lights to make sure bulbs and
___lamps.
46
HOUSEKEEPING
ROOM ATTENDANT
TASK 36: Clean Telephones
PROCEDURE
NOTE: Do not spray cleaner on phone.
Inspect working condition of all phones.
STANDARD
Telephone cleaned daily, free of:
1)
2)
3)
4)
5)
Dust
Grease
Hair
Sticky spots
Mildew
locations.
follows:
1) One on night stand, parallel to right edge
of stand
2) One on desk
3) One in bathroom
Wrap cord around telephone in bathroom so
47
HOUSEKEEPING
ROOM ATTENDANT
TASK 37: Clean Ice Bucket/Tray
PROCEDURE
Empty any liquid from the ice bucket into the
sink.
Wipe entire surface, inside and out with a
STANDARD
Ice bucket and tray free of stains, mildew,
clean cloth.
Wipe tray surface, removing any spills or
stains.
Dry thoroughly and place _____.
Make sure ice tongs are clean and placed
48
HOUSEKEEPING
ROOM ATTENDANT
TASK 38: Clean Mini Bar
PROCEDURE
Use a cloth dampened with all-purpose
STANDARD
Checked daily.
locked shut.
49
HOUSEKEEPING
ROOM ATTENDANT
TASK 39: Align Drapes And Clean
Shutters/Blinds
PROCEDURE
DRAPERY:
STANDARD
Drapes and sheers in good working order,
closing completely.
Make sure they meet when closed and hang
Hang evenly.
All hooks in place.
evenly.
Daytime alignment:
Check condition and cleanliness.
1) Sheers closed
2) Drapes open
Nighttime alignment:
1) Sheers closed
2) Drapes closed
SHUTTERS:
Using a high duster, dust shutters starting
Housekeeping.
50
HOUSEKEEPING
ROOM ATTENDANT
TASK 40: Replace Bedroom Amenities
PROCEDURE
Set amenities to par and place as per
STANDARD
Amenities set to pars.
property instructions.
Shortages replaced daily.
Check the condition of cleanliness of each
amenity.
the room.
Remove and dispose of exhausted amenities
in all rooms.
___ current hotel promotion cards
___ Health Club brochure
___ Preferred Hotel brochure
___ Hotel brochure
___ American Express brochure
___ Guest Services directory
___ Room Service menu
___ Door Knob menu
___ Daily Activities sheet
___ T.V. Guide
___ movie rental insert
___ envelopes
___ stationary paper
___ postcards
___ pens
___ tablets/notepads
___ in-house telephone directory
___ telephone rate card
___ Gideon Bible
___ laundry bag
___ laundry slip
___ shoe bag
___ comment card
___ matches
and marks.
All literature is current.
Pen has enough ink to write; pencils are
51
HOUSEKEEPING
ROOM ATTENDANT
TASK 41: Clean Balcony/Patio/Plants
PROCEDURE
Turn on light switches to make sure they work
STANDARD
Checked daily.
1)
2)
3)
4)
5)
Trash
Cobwebs
Debris
Dust
Bird droppings
debris.
Using hose, wash down balcony weekly.
Balcony/patio floor hosed down weekly.
Clean patio door tracks.
Spot clean fingerprints/smudges on glass
doors.
Remove all dead leaves and debris from
repairs to be made.
52
HOUSEKEEPING
ROOM ATTENDANT
TASK 42: Clean Windows
PROCEDURE
Spray or wipe windows with a window
STANDARD
Spot-cleaned daily.
cleaning solution.
Windows free of dust, dirt, spots, streaks,
Start at the top and work down.
smudges or fingerprints.
smudges.
Inspect condition of windows and report any
damage to supervisor.
No cracks.
window.
53
HOUSEKEEPING
ROOM ATTENDANT
TASK 43: Clean Entrance Door(s)
PROCEDURE
Wipe both sides of door and door frame,
STANDARD
Checked daily.
the casing.
polished.
working condition.
Fire safety rate cards (where required) are
Ensure fire safety procedures and rate cards
54
HOUSEKEEPING
ROOM ATTENDANT
TASK 44: Clean Air Condition/Heating Unit
PROCEDURE
Wipe and clean entire unit, including vents
STANDARD
Air conditioning/heating unit free of rust,
and dirt.
to Engineering services.
Clean vents and grid with a toothbrush.
55
HOUSEKEEPING
ROOM ATTENDANT
TASK 45: Clean Baseboards/Ledges
PROCEDURE
STANDARD
Cleaned daily.
scuff marks.
Corners and ledges free of dust and debris.
marks.
Pay particular attention to corners and
crevices.
56
HOUSEKEEPING
ROOM ATTENDANT
TASK 46: Vacuum Room
PROCEDURE
Close the patio/balcony door before starting
STANDARD
All carpeted areas vacuumed daily.
to vacuum.
Carpets are free of dust, debris, stains and
Start at the corner farthest from the entrance
spots.
Patio/balcony door closed when vacuuming
room.
Pay close attention to corners and crevices.
All lights turned off by the time the room is
Use toy broom to bring dirt from corner of wall
finished.
end of shift.
at the socket.
under each.
Turn off lights as you work toward the door
57
HOUSEKEEPING
ROOM ATTENDANT
TASK 47: Spray Rooms
PROCEDURE
STANDARD
Upon request.
58
HOUSEKEEPING
ROOM ATTENDANT
TASK 48: Inspect Room
PROCEDURE
Double check presentation of room, starting
STANDARD
Rooms left neat and tidy. All cleaning
supplies removed.
Temperature set to ___ F.
closed.
All lights are turned off.
Entrance door closed completely and locked.
Proper room status written beside room
number.
Room number circled on assignment sheet to
note it as complete.
Room status called/dialed in to Housekeeping
59
HOUSEKEEPING
ROOM ATTENDANT
TASK 49: Making Up Cribs And Rollaway
Beds
PROCEDURE
Upon request proceed to designated crib
STANDARD
Requests are delivered within ___ minutes.
storage area.
All cribs and rollaways to be free of dust,
Dampen cleaning cloth with all-purpose
cleaner.
All cribs and rollaways to have clean sheets,
Wipe crib with cleaning cloth removing soil,
room.
Take proper size sheets, blanket and pillows.
60
HOUSEKEEPING
ROOM ATTENDANT
TASK 50: ___ P.M. Report
PROCEDURE
When assigned a floor for p.m. count, start at
STANDARD
All night counts completed by ___ p.m.
All rooms found occupied and dirty reported to
61
HOUSEKEEPING
ROOM ATTENDANT
TASK 51: Return And Restock Cart
PROCEDURE
Check with supervisor before leaving
floor/section.
Return cart to linen room:
STANDARD
Supervisor is asked for permission to leave
floor.
All carts returned to designated area.
All dirty linen and trash removed from cart and
linen closet.
LINEN/TERRY:
guidelines.
62
HOUSEKEEPING
ROOM ATTENDANT
TASK 51: Return And Restock Cart
PROCEDURE
___ aloe vera
___ sewing kits
STANDARD
Bed linens or hotel terry are never used for
cleaning.
BEDROOM AMENITIES:
condition:
1) Bristles are firm and full
2) Scrubbers are not worn down
3) Buckets are free of dirt and cracks/holes
CHEMICALS/SUPPLIES:
1) Furniture polish
2) All-purpose disinfectant
3) Toilet bowl cleaner
4) Window cleaner
5) Room deodorizer
6) Mold/mildew remover
7) Chrome polish
8) Mop
9) Vacuum
10)Broom
11)Dust pan
12)Brown dusting brush
13)Scrub brush
14)Grout brush
15)Buckets
16)Rags
17)Trash liners
18)Light bulbs
19)Gloves
Copyright 198 6- 2011
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HOUSEKEEPING
ROOM ATTENDANT
TASK 51: Return And Restock Cart
PROCEDURE
STANDARD
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HOUSEKEEPING
ROOM ATTENDANT
TASK 52: Clean Vacuum Machines
PROCEDURE
Empty vacuum bag or container directly into a
fresh.
Wipe outside of vacuum cleaner with a
STANDARD
Bags/containers empty and replaced in
and smudges.
Each vacuum is in working order.
supervisor.
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