19 Devonshire Road

Liverpool L8 3TX
T 0151 726 2200
F 0151 726 2250

SATISFACTION SLIP
ORDER NO:.
Address
..
Brief Description of Work ..
Yes

No

1. Were staff polite when you reported your repair

2. Were you happy with the service when reporting your repair.
3. Did the contractor keep appointment made
Hours

4. How long was the contractor at your home.

5. Did the contractor need more than one visit to complete work.
(Right First Time)
6. Would you like N W Housing to contact you to discuss this
repair.
7. Would you like a committee member to contact you to discuss
this repair
8. I am satisified with N W Housing repair service.
9. Any other comments below:

..
..
Tenants Signature:

Date:

CODE OF CONDUCT FOR CONTRACTORS AND WORKMEN

Please read the following information as it will help you complete the questionnaire on the reverse of this form,
which is designed to help us monitor our own and our Contractors performance.

PREPARATION FOR WORK

You are asked to be ready for the Contractor. Easily damaged articles need to be removed. The Contractor will
help you remove heavy items if requested, and replace them at the end of the job. You must keep an
appointment made with us / the Contractor or you may be charged for abortive visits.

RESPECT
The Contractor is to respect you, your home and your property and conduct their work in a health concious
manner at all times. If they do not, please inform us immediately.

COMMUNICATION
The Contractor will keep you informed of progress and when follow on works are to take place. They will also
endeavour to respond to your queries and comments quickly and effectively.

USE OF SERVICES
The Contractor shall not use gas, electricity, telephone or water without your prior permission. The Contractor
will reimberse you for any such use after prior agreement.

SECURITY
The Contractor will take every care for the security of your home, and will follow any particular instructions
concerning locking up, etc. previously agreed with you.

CLEANLINESS
The Contractor will provide dust sheets for protection of floor coverings and furniture as necessary, and will
thoroughly clean up the area of works and remove all rubbish on completion.

LOSS AND DAMAGE

You must report any loss or damage to the Contractor immediately. The Contractor and their insurers will be
liable for any damage caused to the property or your belongings by themselves or their employees. If you
cannot settle the matter with the Contractor concerned, you should report the incident to Northwest Housing
Services.

LANGUAGE AND MANNERISMS

The Contractor will keep his working activities free from foul language and ensure his staff are courteous at all
times.

COMPLAINTS
If you are dissatisfied with a Contractor's behaviour or workmanship, and cannot settle this matter directly with
them, you should report your complaint to Northwest Housing Services.

RIGHT FIRST TIME

Northwest Housing Services are trying to continually improve the service to all clients. Item 5 on the satisfaction
form, overleaf asks this question. Please record if the Contractor completed the works on the first visit.

REPAIR-LINE CONTACT NUMBER - 0151 726 2222