A

Summer Training Report

On
Training & development
At

Submitted in partial fulfillment of the requirements of

Master of Business Administration (MBA)
Session (2013-2015)

Under the Guidance of:

Submitted By:

Ms. Sandhya Chugh

Aabid

Assistant Professor

MBA: 3rd Semester

PIET

Roll No: 13393

DEPARTMENT OF MANAGEMENT STUDIES

PANIPAT INSTITUTE OF ENGINEERING AND TECHNOLOGY
PANIPAT, HARYANA (INDIA) 132103

AFFILIATED TO KURUKSHETRA UNIVERSITY, KURUKSHETRA

Dated: August 01, 2014

TO WHOM IT MAY CONCERN

This is to certify that Ms. Mandeep kaur D/O
Attar Singh has has successfully completed his
Summer
Training
with
Reliance
Fresh
(Reliance India Limited, India), Delhi from
June 9, 2014 to July 24, 2014.
During the course of training her conduct was
very good. We wish that ms. Mandeep every
success in her future end eavours.
For Reliance Fresh (Reliance India Limited),

Khem Rawat
(HR Manager)

DECLARATION
I hereby declare that the project entitled TRAINING AND DEVELOPMENT
undertaken at RELIANCE GROUP, DELHI submitted in partial fulfillment of the
requirement for the award of the degree in Master in Business Administration to the
Panipat Institute of Engineering and Technology, Samalkha. It is my original work
and is not submitted for the award of any other degree or diploma.

Signature of Project Incharge:

Signature of Candidate:

Ms. Sandhya Chugh

Aabid

Mrs. Priyanka Sehgal

(H.O.D of Management Studies)

Dr. K.K Paliwal

(Director)
PIET, Panipat

ACKNOWLEDGEMENTS
As I look back after the completion of my project I feel it would not have been
possible without the guidance. I am very grateful to all the people who have lent their
precious time and advice for rendering this project successful. I take this opportunity
to thank them all.
First of all I would like to thank to my HOD MRS. PRIYANKA SEHGAL,
Department ofManagement studies of PANIPAT INSTITUTE OF ENGINEERING
AND TECHNOLOGY, for extending her support and ensuring that all necessary
procedures were completed well before time.
Secondly, I am grateful to RELAINCE GROUP, DELHI for giving me an
opportunity to undertake this project in their organization.
I heartily thankful to all the executives of the company for their valuable guidance and
for sharing their experience in completing this project successfully,
I would like to thank my institute guide Ms. Sandhaya Chugh for given me this
opportunity and for his valuable ever-patient guidance ever endeavoring support,
timely help and constant encouragement and also I am thankful to all faculty members
of my institute for their valuable guidance in completing this project successfully.
I also express thanks to my parents, my family members, and all my friends for their
valuable support in completion of this project successfully.
Last but not least I am thankful to all those people who helped me directly and
indirectly.
Aabid

EXECUTIVE SUMMARY
As customers taste and preferences are changing, the market scenario is also changing
from time to time. Todays market scenario is very different from that of the market
scenario before 1990. There have been many factors responsible for the changing
market scenario. It is the customers changing tastes and preference, which has bought
in a change in the market. Income level of the people has changed; life styles and
social class of people have completely changed now than that of olden days. There has
been a shift in the market demand in todays world. Technology is one of the major
factors, which is responsible for this paradigm shift in the market. Todays
generation people are no more dependent on hat market and far off departmental
stores. Today we can see a new era in market with the opening up of many
departmental stores, hypermarket, shoppers stop, malls, branded retail outlets and
specialty stores. In todays world shopping is not any more tiresome work rather its
a pleasant outing phenomenon now.
The study is based on a survey done on customers of a hypermarket named Reliance
Fresh. Reliance Fresh is a new type of market, which came in to existence in India
since 2006. It is a type of market where various kinds of products are available under
one roof. My study is on determining the demands of customer for Reliance Fresh and
the satisfaction level of customers in Relience Fresh. The study will find out the
current status of Reliance Fresh and determine where it stands in the current market.
This market field survey will help us in knowing the present customers tastes and
preferences. It will help in estimating the future of customer needs and wants.

CONTENTS
CHAPTER NO:.

PARTICULARS

PAGE NO.

Certificate

Declaration

Acknowledgements

Preface

Chapter 1

Introduction to Project
1.1Significance of Project
1.2Objectives
1.3Review of Existing Literature

1-7

1.4Focus of study
1.5Conceptualisation
Chapter 2

Introduction to Industry & Company

8-28

Chapter 3

Research Methodology

29-34

Chapter 4

Data Analysis & Interpretation

4.1 SWOT analysis

35-48

4.2 Financial performance& Ratio analysis

Chapter 5

Findings

49-50

Chapter 6

Limitations of Study

Chapter 7

Suggestions/Recommendations

52-54

Chapter 8

Conclusion

55-56

Chapter 9

Annexure

51

57-59

Chapter 10

Bibliography

60-62