Professional Documents
Culture Documents
There is growing interest among researchers and practitioners concerning negative workplace behaviors. The number of studies examining
such issues as fraud, vandalism, theft, lying, spreading malicious rumors, withholding effort, aggressive behavior, and sexual harassment
in the workplace is growing rapidly (Griffin, OLeary-Kelly, & Collins,
1998). The obvious impetus for the growing interest in counterproductive
behavior is the increasing prevalence of this type of behavior in the workplace and the enormous costs associated with such behavior. Several
studies have documented not only the financial impact, but also the social and psychological effects of negative workplace behavior on the organization (Hollinger & Clark, 1982, 1983; Murphy, 1993; Robinson &
Greenberg, 1998). Given the growing prevalence of detrimental behaviors and the associated costs, it would be extremely beneficial to organi-
Address correspondence to Dane K. Peterson, Professor of Quantitative Business Analysis, College of Business Administration, Southwest Missouri State University, Springfield, MO 65804; e-mail: dkp215f@mail.smsu.edu.
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0889-3268/02/0900-0047/0 2002 Human Sciences Press, Inc.
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DANE K. PETERSON
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Jones, 1997; Vardi & Wiener, 1996; Vardi, 2001). At the individual level,
several papers have examined the possibility that personality characteristics of the employee may provide an explanation for workplace deviance (Blasi, 1980). Despite numerous investigations in the area, there
has been very little if any support for a positive association between
personality and various forms of deviant behavior (Arbuthnot, Gordon, &
Jurkovic, 1987). It appears that personality variables alone are unlikely
to account a significant portion of the variance in predicting deviant
workplace behavior (Robinson & Greenberg, 1998). Rather it is more
likely that deviant behavior may be best predicted based on a combination of personality variables and the nature of the workplace situation
(Trevino & Youngblood, 1990).
Also at the individual level, several studies have also investigated a
number of demographic variables. Studies have reported that some
forms of production deviance and property deviance are more likely to
involve employees who are young, new to their job, work part-time, and
have low-paying positions (Frank, 1989; Hollinger & Clark, 1983). However, these findings may be more likely to be a result of the nature of the
job than due to personal demographic characteristics (see Robinson &
Greenberg, 1998 for a review). The research on social and interpersonal
factors has been much more favorable. Research has shown that perceptions of unfair treatment, social norms, and the influence of work groups
can contribute to workplace deviance (Robinson & Greenberg, 1998; Robinson & OLeary-Kelly, 1998).
With respect to the relationship between organizational factors and
workplace deviance, there has been very little, if any valid research in
this area (Robinson & Greenberg, 1998). Except for studies involving inequity in pay (Greenberg, 1990; Hollinger & Clark, 1983), most articles
on the influence of organizational factors are merely anecdotal reports.
Thus, there would appear to be a need for research examining potential
organizational factors that may be related to deviant workplace behavior.
ORGANIZATIONAL CLIMATE
Situational and organizational factors are known to influence the
behavior and attitudes of the employees (Trevino, 1986). One organizational factor that has been demonstrated to have a significant impact
on employee behavior is the organizational climate (Turnipseed, 1988).
Organizational climate has been defined as the shared perceptions of
organizational policies, practices, and procedures, both formal and informal (Reichers & Schneider, 1990). It has been argued that there are
many types of work climates, such as a climate for service, climate for
safety compliance, climate for innovation, etc. (Schneider & Rentsch,
1988). One of the many types of work climates that have been proposed
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DANE K. PETERSON
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cross-classification of the three ethical standards with the three referents produces nine theoretical dimensions of an ethical work climate.
The most recent version of the ECQ was constructed by developing four
questions for each of the nine theoretical dimensions (Cullen, Victor, &
Bronson, 1993).
Four studies have reported the results of using the most recent version of the ECQ (Cullen et al., 1993; Trevino & Butterfield, 1998; Vaicys,
Barnett, & Brown, 1996; Wimbush, Shepard, & Markham, 1997). These
studies have analyzed data obtained from the ECQ with exploratory factor analysis procedures to identify and determine the number of ethical
climate dimensions in organizations. While there have been some similarities in the results of these studies, there have also been a number of
differences in the observed factor structure. For example, the number of
factors, or dimensions, extracted in the investigations varied from five
in one study (Wimbush et al., 1997) to seven dimensions in two other
studies (Cullen et al., 1993; Trevino et al., 1998). In addition, the labels
for the dimensions and how the items loaded on each dimension varied
across studies. As an illustration, Trevino et al. (1998) identified the following seven dimensions in their study; (1) Rulesthe perceived importance the organization places on complying with company rules and regulations, (2) Lawthe perceived importance the organization places on
complying with laws and professional standards, (3) Employee Focus
the perceived concern the organization has for the employees, (4) Community Focusthe perceived concern the organization has for customers,
the community, and public interest, (5) Personal Ethicsthe perceived
degree to which the organization lets individual employees decide what
is right and wrong, (6) Self Interestthe perceived degree to which individuals in the organization are primarily concerned about themselves or
protect their own interests, and (7) Efficiencythe perceived degree to
which efficiency is the primary concern of the organization.
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METHOD
The Questionnaire
The survey included the 36 items of the ECQ (Cullen et al., 1993).
The instructions and procedure were identical to that described in previous studies (Cullen & Victor, 1987). Subjects indicated their responses
on a six point Likert scale from (0) Completely false to (5) Completely
true. Respondents were asked to respond to the items based on how it
really is in their company and not how they would prefer it to be.
Prior evidence suggests that if respondents are assured of anonymity, it is possible to assess workplace deviance through self-reports (Bennett & Robinson, 2000). Thus, to assess the extent of workplace deviance,
20 items were initially selected, five from each of the four classifications
identified in the Robinson and Bennett (1995) study. The survey was
first pre-tested and then discussed with a group of 28 MBA students,
most of who had experience working full-time in a professional position.
Some modifications were made to the questionnaire and it was pretested a second time with a second group of 23 MBA students. Based on
the results of the two pre-tests, some of the items were modified, while
others were removed based on the expectation for extremely low frequency of self reported occurrences of the deviant behavior in question.
The final survey included 12 deviant items, three from each of the four
classifications. The items chosen for this study are displayed in Table 1.
The respondents were asked to check each behavior they engaged in at
work during the previous year.
To obtain a sample of business professionals from a number of diverse functional areas and organizations, the sampling frame in the
DANE K. PETERSON
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Table 1
Deviant Work Behaviors
Production Deviance
1. Worked on a personal matter instead of worked for your employer
2. Taken an additional or a longer break than is acceptable at your place of work
3. Intentionally worked slower than you could have worked
Political Deviance
4. Showed favoritism for a fellow employee or subordinate employee
5. Blamed someone else or let someone else take the blame for your mistake
6. Repeated gossip about a co-worker
Property Deviance
7. Padded an expense account to get reimbursed for more money than you spent on business expenses
8. Accepted a gift/favor in exchange for preferential treatment
9. Taken property from work without permission
Personal Aggression
10. Cursed at someone at work
11. Made an ethnic or sexually harassing remark or joke at work
12. Made someone feel physically intimidated either through threats or carelessness at
work
RESULTS
A maximum likelihood confirmatory factor analysis was performed
on the data to determine which of the four previously obtained models
best fit the data. In the analysis, no cross loadings were allowed. Latent
factors were allowed to intercorrelate freely and factor variances were
set equal to one. The results for various measures of goodness of fit are
presented in Table 2.
Recent rules of thumb suggest that a combination of fit criteria
should be used when making a decision whether or not to reject a model.
For example, it has been suggested that a RSMR value greater than .09
and a Tucker-Lewis Index (TLI) less than .96 would be an indication
that a model can be rejected as not providing an adequate fit to the data
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Table 2
Summary of Fit Tests for Confirmatory Factor Analysis Models
Study
NFI
TLI
GFI
AGFI
RMSR
RMSEA
Cullen
Trevino
Vaicys
Wimbush
.682
.821
.763
.589
.779
.928
.883
.712
.781
.882
.836
.728
.733
.842
.797
.690
.111
.070
.074
.102
.074
.046
.055
.075
(Hu & Bentler, 1999). Based on these criteria, the empirically obtained
models in the Cullen and Wimbush study can be rejected as not providing an adequate fit to the data obtained in the present study. Only the
models reported by Trevino and Vaicys provide close approximations to
the present data. It has been suggested that an indication of good fit
would be a value of at least .95 for the TLI and a RMSEA value of no
more than .06 (Hu & Bentler, 1999). As can be seen in Table 2, none of
the models satisfies both of these criteria. Of the four models, it appears
that Trevinos model provides the best fit, although the fit would probably best be described as in the reasonable to moderately acceptable
range. Thus, Trevinos model was used to derive factor-based scores to
examine the relationship between ethical climate and deviant workplace
behavior.
To investigate the relationship between the various ethical climates
and deviant workplace behaviors, twelve separate forward logistic regression analyses were performed on the data. The dependent measure
was the dummy coded results for the twelve deviant behaviors. The
seven independent variables in each regression analysis were the factorbased scores for the seven ethical climate dimensions identified in the
Trevino study. The results of the twelve forward logistics regression
analyses are presented in Table 3.
The first row of Table 3 illustrates the percent of respondents that
indicated they engaged in each of the twelve deviant behaviors during
the last year. For the most part, the data appears to be similar to the
results reported by Bennett and Robinson (2000). The percentage of respondents engaging in each of the deviant behaviors ranged from 25.4%
for cursing at someone at work to 61.7% for repeated gossip about a
co-worker. The results would seem to confirm the notion that deviant
behavior is not an unusual or a rare event in the modern workplace.
Each column represents the results of one of the 12 forward logistics
regression analyses. The values in rows two through eight represent the
.783
46.0
1.70
.241
56.8
.728
26.3
.478
.508
52.0
.674
24.9
.541
1.79
32.0
.641
12.0
.512
52.0
.658
14.0
.483
45.6
.663
24.2
.332
61.7
Political Items
.679
27.9
42.4
.527
.459
.663
6.10
40.0
.610
.592
.674
21.8
.492
44.8
Property Items
25.4
10
72.8
43.6
.277
.462
46.4
11
12
70.6
6.69
.569
32.0
Personal Items
Percent observed behavior is the proportion of respondents engaging in the deviant behavior.
Values represent adjusted log odds ratios. If no value is present in a cell, the dimension did not enter the forward logistics regression
model.
Percent correct represents the percent of respondents correctly classified by the logistics regression model.
The chi-square test statistic is for the logistics regression model and is significant (p < .05) for all items except number 10.
Items
Production
Table 3
Forward Logistics Regression Results for the Twelve Deviant Workplace Behaviors
DANE K. PETERSON
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logistics regression odds ratios. Values appear in rows two through eight
only for the ethical climate dimensions that entered the forward logistics
regression analysis at the .05 level of significance. An odds ratio greater
than 1 indicates that the odds of engaging in the deviant behavior increase as the score on the ethical climate dimension increases, while an
odds ratio less than 1 indicates that the odds of engaging in the deviant
behavior decreases as the score on the ethical climate increases. Thus
for the first item (worked on a personal matter instead of worked for
your employer), the significant predictors were Employee Focus and Selfinterest. The results suggest that an organization with a high concern
for the employees (a high value for the Employee Focus dimension) is
less likely to experience incidences of employees working on personal
matters during company time. Conversely, an organization with a climate in which the employees are primarily concerned about themselves
(Self-interest dimension) is more likely to have problems associated with
employees working on personal matters during company time. The next
to last row in Table 3 indicates the percentage of correctly classified responses to the items based on the logistic regression model. Thus the
first model correctly classified 78.3 percent of the 184 responses given by
the subjects on the first item. The regression model chi-square test statistic is displayed in the last row. All reported chi-square values that are
displayed in Table 3 are significant.
As can be seen in the first three columns of Table 3, the Employee
Focus, Personal Ethics, and Self-interest dimensions were each significant predictors for two of the three Production Deviance items. This may
suggest that companies are likely to experience deviant production behavior if the ethical climate of the organization is high in terms of emphasis on employees looking out for themselves, and low on both organizational concern for the employees and failure to stress individual ethics.
The only ethical climate dimension that entered the logistics regression model for the three items representing Political Deviance (Columns
3 through 6) was Employee Focus. Thus, it would appear that companies
that show high concern for the employees are less likely to experience
deviant political behavior. For Property Deviance, both the Rules and
Laws ethical dimensions entered as significant predictors for two of the
three items. This suggests that ethical climates that stress adherence to
company rules along with adherence to professional standards and the
law are less likely to experience Property Deviance. The Efficiency climate was also found to be a significant predictor of taking company
property without permission.
The final category of deviant behavior, Personal Aggression, did not
show any clear pattern with respect to its relationship with the ethical
climate dimensions. None of the ethical climates were significant predictors of cursing at someone at work. Both the Law and Employee Focus
DANE K. PETERSON
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dimensions entered the model as significant predictors of ethnic or sexually harassing remarks, while Personal Ethics was the only significant
predictor of physical intimidation.
DISCUSSION
The results clearly demonstrate that deviant workplace behavior
can be partially predicted from the ethical climate of an organization.
Form a theoretical perspective, the results provided some mixed results
regarding how consistently the ethical climate dimensions predicted deviant behaviors that were selected from the same category. While some
classifications of deviant behavior were consistently related to the same
ethical climate dimensions, the data did not show a clear pattern with
respect to the ethical climates and deviant behaviors in other classifications.
The clearest relationship was between Political Deviance and the
Employee Focus dimension. The Employee Focus dimension was significantly related to all three items in this category and was the only dimension that significantly predicted Political Deviance. Political Deviance is
considered a minor form of deviance directed at members of the organization, such as favoritism, gossiping, and blaming co-workers. An Employee Focus climate is one in which the employees perceive that the
organization is very concerned about the welfare of everyone in the organization. This implies that organizations that foster a climate of caring
for the individual employees is less likely to experience problems associated with Political Deviance.
A second classification in which the data provided some consistent
results for each item within the category was in terms of Property Deviance. Property Deviance is characterized as a serious form of deviant
behavior directed at the organization. Property Deviance typically involves direct costs to the organization such as stealing from the company, damaging company property, or padding expense accounts. Deviant property behavior was primarily predictable from the Rule and Law
dimensions. Rules pertain to the degree to which employees perceive the
organization stressing the need to adhere to the companys policy and
regulations, whereas the Law dimension is more concerned with adherence to norms outside the organization, such as a professional code of
conduct. The results of the present study indicate that organizations
with a low perceived emphasis on adherence to company rules and laws
would be more likely to experience deviant behavior related to misuse of
organizational property. In addition, a climate emphasizing high efficiency was significantly related to one of the deviant behaviors selected
as a representation of this classification. All three dimensions, Rules,
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