You are on page 1of 5

Faulty Management Process

Replace faulty items from sites

Faulty tag report (within 24 hrs)

Faculty items return to office


(KPI 48 hrs)

Faulty Items return to office (KPI


48hrs)

Faulty return to Huawei

Finish

Alarm clear Process

Activity of Preventive Maintenance


Receive wo by SMS to relevant site
engineer
Request Permission

Check with
Access
before
3 days
andrelated
Check
NOC
and
get the
schedule
information

PM Reschedule
Continue on re schedule by process

Visit to the site on schedule

Analyze

Alarm can clear remotely

Inform to relevant parties

Net OK

Access

Cannot clear remotely


Visit to the site with relevant spare tools
to clear alarm

Not clear

Information to NOC before entering site

Carryout scheduled works

Reassign to
relevant

It related to MS

Clear
Cant be rectified on site

Yes

Close wo

Rectify the deviation

Request additional
support from Huawei
Update relevant
Escalated to relevant parties

Update Report
End

Inform to relevant Parties


(HW/ Air tell /NMI)

Share with Huawei

Approved

Finish

No
Re scheduled Process

You might also like