New Connection process

 Notification registered
 Document submission
 Site visit
 NOC approval (for HT connection)
 Document approval
 No dues check
 Dues recovery
 Demand note creation
 Demand note payment pending
 DN process
 Augmentation process
 Work pending from consumer
 Meter installation initiated
 Notification suspended
 Notification cancelled
 Notification completed

Meter removal
 Notification registered
 Dues payment check
 Dues payment process
 Meter removal initiated
 SD adjustment pending
 Final bill pending
 Payment clearing
 Notification cancelled
 Notification closed

Payment matter
 Notification registered
 Analysis from billing team
 Analysis from accounts team
 Processed from billing team
 Notification cancelled
 Notification closed
 Theft
 Complaint received
 Site visit
 Notification registered
 Case registered
 Charged
 Legal process pending
 Payment received
 Notification closed
 Notification cancelled

Disconnection
 Notification registered
 Clearance from account team
 Clearance from billing team
 Disconnection initiated
 Meter removal initiated (if disconnected from meter)
 Disconnection entry done
 Provisional bill created
 Notification closed
 Notification cancelled

Reconnection
 Notification registered
 Site visit
 Dues check
 Dues payment initiated
 Dues received with reconnection charge
 Reconnection initiated
 Meter installation initiated (if meter is removed)
 Notification closed
 Notification cancelled
 Power Supply
 Notification registered
 Complaints registered to zonal team
 Augmentation by zonal team
 Maintenance work pending
 Maintenance work completed
 Notification closed

Meter Replacement
 Notification registered
 Scheme creation (For single phase to three phase and vice-versa)
 Demand note creation
 Demand note payment pending
 DN process
 Augmentation process
 Work pending from consumer
 Meter replacement initiated
 Notification cancelled
 Notification completed

Meter shifting
 Notification registered
 Site visit
 Scheme creation
 Demand note creation (For customer complaint)
 Demand note payment pending
 DN process
 Augmentation process
 Work pending from consumer
 Meter installation initiated
 Notification suspended
 Notification cancelled
 Notification completed
 Billing problem
 Notification registered
 Analysis by billing team
 Action taken by billing team
 Final approval
 Reported to consumer
 Settlement process
 Settlement completed
 Notification closed

Meter damage
 Notification registered
 Site visit analysis
 Meter replacement initiated
 Meter send to lab (For faulty and no display)
 Confirmation of test report
 Analysis by billing team
 DN creation
 Demand Note payment pending
 DN process
 Notification closed
 Notification cancelled

Attribute change
 Notification registered
 Document submission
 Site visit
 NOC approval (for HT connection)
 Document approval
 Demand note creation
 Demand note payment pending
 DN process
 Augmentation process
 Work pending from consumer
 Meter replacement initiated (If required)
 Master data update pending
 Updation completion
 Notification suspended
 Notification cancelled
 Notification completed

Name change
 Notification registered
 Documents submission
 Site visit
 Old customer move-out
 Final billing
 New customer move-in
 Notification closed
 Notification cancelled